If you need real estate professionals don't walk, run to Belinda and Sean Barnes…read more Belinda tirelessly work to find the perfect condo in Waikiki for us. She went above and beyond her duties as an agent to get us showings to some difficult listings. I don't think she sleeps. Were supremely happy with every step of the process with Belinda and Sean. And the tasty fruit from her yard was a bonus Mahalo Belinda!

Belinda Barnes is the epitome of unprofessional and in my short experience with her.. "one high…read moremaka maka". I called for clarification on the application process- she texted for me to call her in 30 minutes. I too am at work so I set my timer for 30 minutes so I wouldn't forget and called her back where she promptly picked up and hung up. I left a text for her to call when she had extra time. She called back 15 minutes later with her mouth full of food- masticating while asking which property- ( and not in a friendly way)- I told her Mā'ili and she said, "Oh, that's Sean's" I said " Oh, ok, please give me his number- She said for me to just talk with her, which I was confused due to her saying it was Sean's. When I asked my question- she responded in a flippant, rude way. I decided to end the call so as not to match her energy and texted that I thought it was a very unprofessional exchange- her response was "sorry you feel that way". Hoping this is just an off day for Belinda Barnes and that she will be able to find her missing Aloha soon.

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

I cannot say enough wonderful things about Mari Eager and the support she has provided during one…read moreof the most challenging times in my life. Over the past several months, I experienced unexpected job loss and financial hardship that left me feeling overwhelmed and uncertain about my future. Throughout it all, Mari treated me with kindness, compassion, and respect. Rather than making me feel judged or dismissed, she took the time to listen, understand my situation, and communicate with me professionally and honestly. What I appreciate most about Mari is that she genuinely cares about people. She understands that life can sometimes bring unexpected hardships, and she approaches every situation with empathy while maintaining professionalism. Her willingness to work with me, answer my questions, and keep communication open helped ease a tremendous amount of stress during a difficult period. I am incredibly grateful for Mari's support and kindness. She made a meaningful difference in my life when I needed it most, and for that, I will always be thankful. Any community would be fortunate to have her as their Property Manager. Thank you, Mari, for everything you do and for treating me with dignity, respect, and compassion.

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

My clients just bought a 3 bedroom condo here by the pool and LOVE IT! Beautifully maintained…read moreproperty with excellent parking.

We have been without water since 9:30 this morning. There was a water leak last night and the water…read morewas turned off this morning so they could repair the pipe. There was NO notice from the manager letting us know that we would be without water all day today. It is now 5:15 and still no water. I have tried to contact the manager, have left a message and no response at all. I have tried to contact this manager twice in the past few months and have left messages on the answering machine because he never answers. His message always says that he'll respond as soon as he can but according to several of my neighbors he has never responded to any of their calls. Very disappointed in not knowing when our water will be turned on.

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

I recently had the pleasure of working with Shari Hooks, and the level of service I received was…read moretruly outstanding. It was evident that Shari loves being a realtor and is a professional at it. She has been a realtor for 18 years and have a special place in her heart for military families. She is personable and is a great communicator. From our first conversation to posting closing, she was genuinely open to every discussion, following up on concerns, questions, and repairs, to achieve the best outcome moving this purchase transaction to escrow closing. AND, what makes this review so unusual is that Shari represented the Seller's agent! As the Buyer I felt comfortable in representing myself in the transaction. I couldn't be happier with the experience and highly recommend Shari Hooks to anyone buying or selling a home. As for me, the next time I'm looking for a realtor, Shari is on the top of my contact list.

Shari Hooks is a true Ambassador of ALOHA! I was an absolute perfect stranger reaching out from the…read moreMainland trying to find a helping hand and a kind heart. Shari Hooks answered my call. I think I tried 1,000 calls and Shari is the one who answered. Shari isn't just 1 in 1,000 kind of person. Shari is a 1 in a MILLION kind of human. Shari is unyielding in sharing her plethora of knowledge about anything and everything on or about Oahu. There should be a library with her name on it as the knowledge and wisdom Shari has so kindly & generously shared with me has been priceless! Life changing I would say. Shari offered her time, her incredible positive energy and her support to a perfect stranger like we were childhood friends. I truly have never experienced this level of kindness and generosity in my entire life. Shari Hooks is truly an Ambassador of ALOHA! MAHALO NUI LOA SHARI!

I originally had some windows installed by Diamond Head Windows but decided ( for other half of…read morehouse ) to give Discount Windows a try since their proposal came out a little lower than Diamond Head . The sales person I worked with is Dorian . Yes he was very nice and a good sales person ( in the beginning) .. knows his stuff and came by personally to check out my window layout . I put in my order just before New Years . I was notified in April that it might come in .. in May . Did not hear any updated news so I contacted the office . Did not come in till June and finally installed in July. I was pleased with the installation crew but they were missing two screens and the order was not 100% correct so I brought it to Dorian attention. ( the window openings) Two weeks went by .. then three weeks then four weeks and still no word about the missing screens . Finally I contacted the office and they said it came in and finally installed late August . But no one called me to update me on the screens . And although Dorian said he will check on the order where we had miscommunication on the window configuration ... He never got back to me . Typical sales ... he got the sale and the money and then they ghost you . I'm not sure if I could recommend them . Diamond Head gave better service and follow up although they were priced a little higher but I was trying to save some money since we're seniors with a fix income . (For the record.. I did the first half of the house with Diamond Head windows .)

We had a major failure of a condo lanai enclosure we did 30 years ago. Got prices from a bunch of…read moreon island companies to tear down the old and build a new, better enclosure. Did not want the original design or material as we thought it flawed. DWD came out with the best price, design, and materials of the bunch. Took forever and a day for the windows to arrive from CA because of material tarrifs, etc. However, once they came and the weather allowed, Dave came and did a fantastic installation! No easy project! Took longer than he thought, but his attention to detail was greatly appreciated. Highly recommend.

Please Come Clean did a great job on move out with quality service, honesty and a good price. Nikki…read moredid such a great job, that I now booked monthly cleaning for myself.

Recently purchased a home in Hawaii Kai and had the inside walls and ceilings painted and some…read moreparts of the kitchen renovated. We needed a good cleaning and found Please Come Clean. Nick was so kind and understanding. We had scheduled a day and time but two Kona storms pushed back our kitchen renovations waiting on some appliances that were being shipped from the mainland. Nick was so understanding and finally when we could get the kitchen all done Nick and his team were ready! We had paint spots on the floors and had the whole house cleaned especially the wood floors. They did such a wonderful job! Our family is so happy and feel we are actually in our new home! Thank you to Nick and his team!

Having read some of these reviews, we had been hesitant to rent from Stott, but our experience…read morecouldn't have been better. Although there had been some issues with the unit upon move in, these were rectified promptly and professionally. In that regard, I have to say that Janice was great throughout. We didn't have many issues, but when we did, she was always helpful and things were taken care of in a reasonable amount of time. Even during the pandemic, when our dishwasher went out and the washing machine stopped working, these issues were taken care of within a week. Of course, the move out is the true test. Although I disagree with the move out procedure (there isn't one; you give them the keys, they let you know, which is different than other companies we've had that walked around the unit with us), the move out was smooth and we got our full deposit back with no issue. They even worked with us regarding several concerns that came up prior to move out. Again, professional. Overall, it was a positive experience and we would consider renting from them again. Future tenets, make sure to take the move in inventory seriously and give yourself enough time to move out; use the checklist provided and reach out if you have questions.

As a former vendor of Stott's that had to stop accepting work orders from them because the reviews…read morehere don't lie, I can confirm that this is the most poorly run company I have ever had to deal with. There is no way I would ever rent from them either after the stories we have heard from their owners and tenants (as recently as today!). There is one person who is ultimately responsible but I won't name him because he apparently has very thin skin. I'm writing this review because I heard through Coconut Wireless that some other company is taking over managing Stott's properties. Whoever they are they should try to do better, and to that end I want to add my voice so they can't blame all of the complaints on the tenants. The reason it's so hard to get anyone out to fix anything is because no one wants to work for them. It's consistent work and good money until you realize everything takes three times longer than it should because no one over there knows what anyone else is doing. They went through probably five assistants during the time we did business with them. They couldn't even get fully trained before they were overwhelmed by the disorganization, and either quit or got fired. To be honest I don't know how some companies succeed, but hopefully this change will bring positive things.