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    Polar StrollerS

    5.0 (4 reviews)
    Open 6:00 am - 10:00 pm

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    Kids Furniture Warehouse

    Kids Furniture Warehouse

    2.0
    (4 reviews)
    9.4 km

    Not sure what the unfavorable reviews are all about because Kids Furniture Warehouse in Orlando was…read morea very good shopping experience for us. They worked with me on the price and gave me free shipping to Pennsylvania. Any phone calls to them with questions were answered in person (no recorded messages) by Cynthia or Zoya on the second or third ring. They both were very professional and courteous. When technical questions were asked about the furniture, Dale was super knowledgeable and explained everything in detail. Shipping was very fast, and when the furniture arrived it was very nicely packaged with zero defects. Plus, the furniture was exactly as described: high quality, very sturdy and beautiful. I will definitely buy from them again.

    The absolute worst business! We ordered a bunk bed in March of 2019. It took about 2 months to…read morefinally get delivered to us but communication about the status was decent. The bed was delivered to the warehouse damaged so they reordered parts. Once those parts arrived we were contacted and told they were offering us free installation to make sure nothing else was damaged. Delivery and installation was scheduled for June 13. It arrived on time, they sent ONE guy to haul all the parts to the second floor of our house and install it. There were some damaged parts but only to the staircase of the bed. There's a cracked spindle on the railing going up the staircase, a chunk of wood cracked off of the bottom step which presents an issue with potential splinters, and the paint on the stairs looks like it's been rubbed off or areas were missed entirely. The delivery guy showed me the damage and had me write and sign a list of damages on the delivery form. He took pictures with his phone and I did as well and was told the delivery form with my signed notes would be given to the manager at the warehouse and I would be contacted about replacing the damaged parts. A couple of weeks go by and I didn't hear back. So I began calling and calls went unanswered during business hours. Messages were never returned. Finally got through one day in July and got an email address for the manager to be able to forward my pictures. Never heard back. So I began my calls to the warehouse again which went unanswered and messages never returned. Emailed again a month later, this is now August, no word back. More calls, more messages never returned. Another email in September this time expressing how appalled I am with the service I'm receiving and threatened a report to the BBB if no one gets back to me. Finally received a phone call where we discussed options. I was asked for part numbers for the stairs (why would I have those?!). I explain there are no part numbers on the bed and I'm not taking it apart myself to find out if there are stickers hidden underneath, besides, they should have all the part numbers. They offer to replace the whole bed with a different brand, which I said was absurd to replace a whole bed when only the stairs were damaged. I sent a link to another bunk we were considering, but it was from the same company so we'd risk dealing with the same shipping damage issues. I finally told them to just reorder the same bed and I would accept the stairs if they were not damaged and send the rest back. It is now May 2021 and we have been completely ghosted by this company. There was no further communication from them, obviously the bed was never ordered. Phone calls and messages go unanswered. At this point if I actually manage to get through to someone I don't think they'll be able to help me because the bed is two years old. Buyer beware! Run FAR away from this company!!

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    MacroBaby

    MacroBaby

    2.6
    (67 reviews)
    10.8 km

    Wow, this place has everything you could possibly imagine for all of your baby needs. As someone…read morewho is about to be a first-time mom, it was pretty overwhelming, haha. It was nice to be able to see so many of the products I've been looking at online, in-person. If you're looking to test out any of the more expensive baby gear like car seats & strollers before buying, then this is the place to go. Seems like almost all physical baby stores have closed, so I appreciate that we have MacroBaby as in option in Orlando, but being so close to the Florida Mall, this is definitely a tourist hotspot. I can't say that the staff was very helpful. No one really acknowledged us as we wandered around aimlessly. We came with the intention of looking for a few specific items that we needed to check off our list, but it was hard to locate things in such a massive store and I quickly got overwhelmed by all the options and gave up. I ended up only buying a haakaa and calling it a day.

    Macro baby has most of the baby items you need in one place. I came to test and buy a stroller and…read morecarrier. The service was standard. We did get our questions answered and got to test strollers but since they are a busy store it's hard to get one sales rep for you. I probably recommend coming on a week day. I came during a weekend so I had to wait to get a sales person attention when I needed help or had questions. Overall we succeed on buying a stroller. You do have to go to a warehouse to pick up the bulkier items. It was great to find out that baby items are tax free.

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    Polar StrollerS - baby_gear - Updated August 2026

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