We've been waiting over a week for a response regarding critical medications, and still no one has followed up. Today, someone finally answered our call -- a girl who spoke so quietly, she was impossible to hear even with the volume turned all the way up. When I asked her to repeat what she said, she just went silent and hung up. After that, every time we call, we're being redirected straight to voice mail. This kind of behavior is absolutely unprofessional and completely unacceptable -- especially when we are talking about people's health and potentially life-threatening delays. read more

Premier Pharmacy (which was acquired) was great. Polaris Specialty Pharmacy is awful. My issues started back in Nov. 2024 when I requested a refill and they denied it. Admittedly, this was a communication error between my doctor and I in regards to what my dose amount should have been. It was settled immediately and my doctor's office submitted a new "urgent" script to Polaris. In the following days, Polaris still denied my request for a refill, claiming they didn't receive anything from my doctor and I should contact them again. This claim was an apparent lie as my nurse practitioner called Polaris and confirmed they did receive my script but turned it down, and they couldn't give her a reason as to why (biggest red flag ever). When I finally did get a script delivered, it was the old WRONG one. Last month's prescriptions were never delivered and no representative ever responded to my attempted outreaches. My messages turned from blue to green and no longer say delivered (?) so maybe they blocked me. I ditched them today for another pharmacy. Overall: Communication was all over the place, they got scripts wrong, my doctor's office called them "sketchy" and you're better off using another provider. read more

They were amazing during the pandemic. It appears as though there has been a shift in management or ownership. I have been waiting for four days for my medication, and the service I was once accustomed to has completely evaporated. I could list out exactly what has transpired recently, but the short of it is that it seems as though the company I once trusted can no longer be trusted. I have reached out to Stephen Samuel, the CEO of Premier Pharmacy to see what can be done to rectify this issue. I am very disappointed. Premier Pharmacy was a very wonderful company but it's increasingly evident that the company is currently facing challenges that very much seem to have a direct impact on the health and welfare of their customers. read more

Premier Pharmacy used to work great generally speaking; since the Polaris change thing, it has been the absolute worse. From being a pharmacy they turned into a money-machine with total disregard for patients, don't caring at all about basic responsibilities they have while filling a medication. read more

Rude operator who hang up on me multiple times and extremely inefficient med refill process. Regardless of how many times they say they'll call back, it never happens. read more

Was on hold with this pharmacy for an hour. I am calling from a doctor's office for my patient. No one picked up. This place is unprofessional. read more

Polaris Specialty Pharmacy - Hour long wait with this pharmacy - Pharmacy Near Me - Baldwin Park, California

Horrible company from management to organization. The property management side of this company is complete garbage. Showing us it's that look like homeless people are living in them is as high as the expectation goes for this company. Managers are completely lost and almost seems like they have no experience what so ever. Garbage is an understatement read more

They took an extremely long time to work on my insurance approval of my med, with no communication to me except one initial phone call. They mailed me a form to sign and mail back to them (it is 2024... we have eSign...). Over a month to get approval. Then today the package was finally supposed to arrive - I said I wasn't going to be home but they said the mailbox counts as secure delivery. Well they didn't leave it in the mailbox and instead asked my neighbors to sign for it. So now I have to wait for my neighbors to get my package. read more

They say they will deliver my medicine by 9pm. It still hasn't come. When I call they apologize and swear it will be delivered by the end of the day. This has gone on all week and I still have not got my medicine. They must be overloaded with work because it has been 4 days of this and I still do not have my medicine. I have missed doses because it was not delivered despite hours of me trying to get my medicine from them. I will have to switch pharmacies since they can't get me my medicine. read more

My doctor suggested I move over to Premier Pharmacy after experiencing difficulties with the previous one. I'm sooo glad I did. Premier's set up is easy to navigate and most importantly Alma is great !!! My medication is a serious thing but Alma (my rep) brings a human, light hearted and professional exchange to a sometimes complicated process. Alma, gives me confidence that my Rx will be processed and delivered on time. Thanks Alma ! read more

worked at this pharmacy for many many years it was an okay environment up until now it has really gone downhill! The new CEOS VP's manager's do not care about their staff ! They were warned things were going to hit rock bottom did they care ? Not at all ! Instead they have overworked every department! Belittled and down talked the staff!! They have done some of their best managers and workers so foul ! Beware they are planning on replacing their staff now with their company's staff! This is a cheap underpaying job !WITH NO ROOM FOR GROWTH DO NOT WASTE YOUR TIME APPLYING!!! read more

The don't even answer the phone. Rings and rings, no one picked up. This is a normal business day. Not sure what is wrong with these folks. read more

So I was having the same issue contacting this pharmacy over the phone ... I also spent over an hour trying to contact them and so did my insurance . I decided to drive down to baldwin park to their location and was guided and helped out by the nicest people . I mentioned the phone thing to them and found out they had no idea , called the number and it just wasn't going through on their end so turned out it was some technical phone issue that hadn't been brought up to their attention as most people thought they were being ignored and there was no other way than to drive there to communicate this to them. By now I would hope their lines are functional again. Anyways, the awesome experience I had when I visited that day was great and they were able to hand be my meds that same day . all was done within 30-35 minutes . They were just so genuinely eager to help that I wasnt upset about the phone issue anymore . So yeah, if ur reading bad reviews talking about not being able to get a hold of anyone just know it wasn't because of bad customer service - They have EXCELLENT. Customer service - the problem was a phone line issue ... read more

When I moved to California my brother was aware that I required advanced and multiple prescriptions filled every month, and have had for many years. He told me about a pharmacy that delivered to your door, and his personal technician was incredibly personable and efficient. Well, that was all I needed to hear!. I have been using Premier Pharmacy for several years now, and they do an excellent job. Medications arrive on time, the go the extra mile to get any last minute changes taken care of, and personal attention to your needs are met with care. Angie is my personal pharmacy tech, and has been the last couple of years. She is only "text" away. She definitely goes the extra mile to take care of my challenging Rx's. My brother use Marva. She helped me for a short while, and then Angie took over. IF EVER YOU HAVE ANY FRUSTRATIONS, TALK TO MARVA. She's the "Boss!" If you want a "no fuss, no muss," pharmacy, Premier Pharmacy is the one to use! read more

Crapy service, Medicine to be delivered between 1pm and 5pm on Tuesday arrives Wednesday at 11pm. No one answers the phone, I left nine phone messages Wed morning and did not received any call back. When they called later that month about re-ordering my medication my wife could not verify the order the caller was very rude to to her after finding out I wasn't home. read more

I was referred to this pharmacy because they are 24/7 with delivery wherever you are. I travel a lot and that's a plus for me. Also, the staff is amazing mostly the girl who takes care of me and my boyfriend GABBY! She's on top of it, never have to worry about the refills and she's a sweetheart Totally the best pharmacy I've ever seen in my life. That's coming from a Canadian where our pharmacy are amazing! Lol read more

Terrible experience. Have been using them for 4 years but in the past year they have been very very very bad with delivering meds on time. This is isn't the first time I've been left without medication because of their negligence. All my meds are in refill and my account is up to date with insurance and co payments. I don't understand why I have to call them and plea with them to deliver it on time and when they do it comes in a few days later. So frustrating and unsafe!! read more

I highly recommend PREMIER PHARMACY . They are very knowledgeable about complicated prescriptions. One of their pharmacists is ALMA who is very profesional and excellent customer service manners. I had a problem with one of my prescriptions which WALGREENS didn't know how to charge to an insurance that I have. Alma was recommended by a 2 NDA party . I called her and in a matter of minutes the issue was resolved not only that but the prescription was sent to my address the same day at no cost to me whatsoever. Alma was and still is a lifesaver in my book. I highly recommend her. read more

Service are amazing! Eric has always been a great support when I have a million questions and when I need medication filled. His knowledge, quick problem solving skills, and his customer focus, drives his team to success, including help build an amazing and very satisfied customer base. I am quite lucky that Eric is always available to me. Again, Eric, great job! Keep up the amazing work you do for customers and yourself. :D read more

Need to take a moment to give recognition to Nef Villa at Premier Pharmacy. For the past two months, Nef has assisted me in caring for my partner's unique and challenging pharmacy needs. He has gone over and above to bring us a peace of mind through working with his pharmacists and teammates time and time again, and for that we are most thankful and appreciative. read more

I have been using Premier Pharmacy now for about 5 years and they are the best and saves me from having to stand in line at the store. Nev Villa is my on-line pharmacist and is amazing. Nev is so dependable and always there for me every month. Nev will even take my text messages at night and on weekends too if necessary to make sure I get my medications delivered. I never have to worry and I know it will get done. read more

I highly recommend this place and Alma is the best. She has been my personal pharmacist for a while and she gets the job done and even is personable when she does it. Thanks Alma for you being you. read more

I have been using Premier for years and have always been delighted by their service. They deliver to my door, chase down refills, and coordinate deliveries automatically every month. The best part is Eric F., my Treatment Advocate, who anticipates need, averts potential issues, and whose knowledge of his company & industry are unparalleled. He is always prompt, courteous, personable, and effective - he's the best! Eric & Premier have never let me down, I can't recommend them strongly enough. read more

Very unprofessional work place. The pay is only $15 an hour when your doing so much work. Flor, the manager for the receptionist, is very rude. She lets her staff talk to the other receptionist very rudely and sees nothing wrong with it. Would not recommend working here if you like to voice your opinions because Flor doesn't allow you to have a voice. If i could give 0 stars I would. read more

I want to give a very special recognition to Silvia in the HIV Department. She has been my pharmaceutical representative for many years and has never missed a beat. She's extremely smart, hard working, compassionate, and her level of professionalism is at the top of the chart. If you're lucky enough to have Silvia as your care rep then you will ALWAYS be in good hands. Over the years we have developed a professional relationship that I cherish. No one works harder or smarter than her. Silvia, thank you, from the bottom of my heart, for everything you tirelessly do every day; you are an asset to both the pharmacy and the community. I am very luck our paths crossed and couldn't imagine how life would be without you. -B read more

The customer service from this pharmacy is the best I've found. I was hesitant to switch from my chain drugstore to this pharmacy in case I needed to get a prescription or something filled in a pinch. In the many years I've been a satisfied customer, that has never been a problem. The few times when I needed rush delivery, it happened quickly, efficiently and effectively. I also appreciate the relationship I have with the person who handles my prescriptions, Claudia. Her personalized service and friendly demeanor make my interactions with Premier Pharmacy a pleasure. Claudia is also an expert at getting prescriptions covered easily by my insurance. I highly recommend Premier Pharmacy for all of your prescriptions. read more

I just fired Premier Pharmacy today and transferred all of my monthly required medications to my local CVS pharmacy. Premier was my pharmacy for the last ten years...but no longer. For the last 6 plus months regular delivery service has become increasingly broken. The automatic delivery of my meds has become more erratic to the point that today I ran out of my essential HIV meds at this moment in time when there is a World Wide Pandemic. Due to my HIV status I am deemed a higher risk for infection. I literally am not willing to play Russian roulette with my life at this time and become a victim of this pharmacy's broken promises. read more

Premier Pharmacy Services is the most reliable and quickest pharmacy I've ever dealt with. Every month without fail Claudia sends a friendly check in message to me confirming my prescription. Any adjustments are quickly made and my role as customer is always hassle free. read more

I really can't say enough good things about Premier and their incredibly tailored service. Premier and it's staff have always gone above and beyond to ensure that I'm taken care of, and always go the extra mile - from delivering in a crazy time frame to ensuring I'm up to date on everything I need. A hearty shout out to Alma who is my go to help, and has been a most fabulous support all the time! Thanks much friends read more

I highly recommend Permier Pharmacy! My partner had been using it for a while and when I got a new prescription recently I tried them out for myself and couldn't be happier with the service. Alma is the rep I'm in contact with for any questions, refills or concerns and she's absolutely lovely and helpful in every situation with speedy answers and a demeanor that makes it easy to be on the phone with her. So far I've always had same day delivery on my meds which blows my mind, check them out for all your prescription needs! read more

Alma is the absolute best! Great service and she really goes out of her way for her customers. I was having an issue with United Healthcare and she went to bat for me. Can't recommend them enough! read more

I have worked at Premier Pharmacy for about 3 years. Its a horrible place to work at. You will get over worked and underpaid. You will get in trouble for something you didn't do. Managers promise you things they don't mean. They will promise you a raise then come up with an excuse not to give it to you. The CEO will literally scream at you the vice presidents will call you stupid because they think they know the department you work at but they don't. They literally go around telling there employees to write them a good review since nobody wants to work there. New staff don't get training so they quit after a few days. if you desperately need a job work here but leave as soon as you can. Fyi they hire anyone. read more

Absolutely love Alma! She is so helpful, caring, efficient and personable. Thank you so much for all that you do, it couldn't get easier than this so thank you! read more

I highly recommend this location for Premier Pharmacy Services! The employees are super welcoming and helpful whenever you have questions or with any of your refills and services. I've never had a problem with the pharmacy and this location has always been super friendly. read more

I've only been using Premier Pharmacy for about 6 months, but the service provided by the staff members is beyond exceptional. They make my prescription services easy and hassle free. I wish I would've learned of the pharmacy sooner. I've been lucky to have Gabby as my pharmacy representative. She provides me with timely refills and is kind and caring with the entire process. The services are personal and I actually feel cared for. I definitely recommend using Premier Pharmacy. read more

Great place to work!! Great communication among ownership and management. This pharmacy actually cares about all of their patients and go above and beyond to deliver top notch service. Keep up the great work!! read more

Definitely recommend Premier Pharmacy Services! I had the most difficult time finding a specific brand of medication for my grandma. I called over 10 pharmacies who either told me they were unable to assist or made it seem like it was a hassle to help me out. But not Premier. They were able to fulfill my request with no hesitation and they were also able to get it to us the next day! I used to go to my local CVS to get my meds but there was no doubt that i'd switch over to Premier after that experience. Staff is friendly and knowledgeable and I always receive my meds on time! Can't ask for a better pharmacy. Highly recommend! read more

I've been with Premier since they opened their doors. Alma Chavez is my rep and extremely personable. It's great to deal with someone in customer service that treats you as a human being and as an individual. As an "individual" my specific needs are I'm on the road 95% of the time traveling around the country. My meds are shipped to whatever city I may be at the time of my refills. Alma always says, so, Don, what city are you in now? She always remembers to ask. And since I'm a moving target sometimes there are timing challenges but she always gets it done. Thank you Alma read more

The staff is very helpful especially Railene did a super job in getting me the medicine No Charge. The medicine was tier 4 & my Medicare part D insurance company wanted a ridiculous amount of money which I couldn't afford. Thanks to Premier Pharmacy they got me the medicine. Brij Lal read more

This pharmacy is a total scam! I can't begin to tell you the horrific experience I have had with them. The staff are incompetent and negligent. I highly recommend you go elsewhere. read more