I used the drive through to receive my medication yesterday and everything went fine until the…read moreDoctor came to the window to tell me how the medication was to be taken. She was speaking very fast and when I tried to ask her to slow down she continued to talk over me and even faster. It was like trying to communicate with a 16 year old girl. This has never happened to me at a pharmacy ever. It was as if she was only telling me the instructions because she had to. After she finished she told me everything she said was on the bottle. She also never iterated that I should spread out the two pills I'd be taking daily. I proceeded to read the instructions but still managed to take the medication wrong. I believe it was because of this incident. This was unprofessional as we are talking about medication here. I then called to ask if how I took the medication was ok and I know I the call was answered by the same woman doctor. She had no answer for me and again was rushing the conversation. Rather that she needed to call my doctor? This has never happened to me before. I believe a Pharmacist doctor should know the answer to these kinds of simple questions. She told me she would need to call my doctor and call me back. She did call back with decent news which was great. My only advise here is no matter how busy somewhere gets that the pharmacists take their job more seriously and take time in explaining how medication should be consumed properly. Also, it is unhealthy for her to be moving or talking that fast. No one should have to receive their medication this way!

Extremely disappointed in the service that we received here. Came on a Wednesday evening with my…read morefriend for his passport photo, as Walgreens offers a free digital copy with purchase of a printed copy. There was no line, so the store associate took his photo and uploaded it to their system. After, we inquired about the free digital copy (which was advertised on the Walgreens website as well as on the signage in store), the associate said they had never heard about it. He eventually reached out to a coworker who confirmed that the free digital copy was in fact a valid offer. Once my friend paid for his photos, he checked his email as the photos are supposed to be emailed upon purchase. Unfortunately they were never delivered, so we asked the store associate if there is anything he could do. He did little to look for alternatives and simply stated that it was not possible to get into the system to resend. The printed photos weren't the best quality (the background appeared a bit gray) so even when uploaded to the passport site, the photo was disapproved. If you are looking to get new passport photos, I would highly recommend looking elsewhere.

Sunny Bay is a small pharmacy located in the Optum medical building near Olive Garden on Huntington…read moreDrive. I've been coming here for years now for my medications. Everyone here is always kind and attentive, even on their busiest days. It's super easy and convenient to request for refills on their website online. It's never hard to find parking! There's a big lot, plus a parking structure right next door. Highly recommend!

After dealing with "corporate" pharmacies nonsense for far too long, My Dr recommended sunny bay…read more Bob and staff are top notch. Knowledgable, friendly, never too busy to help out. I've been going there for a few years now, and will go out of my way to go there. I can get flu vaccine, tetanus, Covid (not likely but available) shingles, etc. highly recommend

This CVS pharmacy is a hit or miss. Lines can get a little crazy. Employees are usually nice but…read morethey do mess up my prescription from time to time... I do like the text when ready & barcode pick up option but yeah they're all over the place. This is the closest one to me so I just come here out of connivence !

Do not come here for gift cards…read more I bought two $100 amazon gift cards and was scammed. The person at the register didn't check my gift cards. The people I gifted the cards to, told me the last digits of the cards were already scratched out. The cards were already redeemed before purchasing and now I lost $200. Employees need to do their due diligence and check the gift cards before selling. This is unfair and unprofessional. Never buy from here and always get gift cards from Amazon itself. Lesson learned

UNACCEPTABLE COMMUNICATION & DENIAL OF PHARMACIST ACCESS…read more I attempted to reach a pharmacist via phone, but I was explicitly told by the front desk that the pharmacists "requested not to be forwarded calls anymore." My multiple voicemails, regarding my medication, went completely ignored. This is not just a customer service issue; it is a violation of California Code of Regulations (Title 16, § 1707.2), which mandates a pharmacist's duty to consult. By blocking phone access, this location is choosing convenience over patient safety and ethics. This pharmacy invites medical malpractice and professional misconduct claims. PATIENT RIGHTS: IF YOU HAVE BEEN IGNORED If you have been harmed by this pharmacy's lack of communication, know your rights under California law: THE 10-MINUTE RULE: A pharmacist must be available to speak to you within an average of 10 minutes. ONE-HOUR CALLBACK: If they cannot talk immediately, they must schedule a return call within one business hour. RIGHT TO CONSULT: Patients have an absolute right to an oral consultation "in all settings," including over the phone. If they fail to meet these standards, they can be reported to the California Board of Pharmacy. If their refusal to communicate leads to a medical error, you may be entitled to compensation for professional negligence. ---------- HOW TO FILE A FORMAL COMPLAINT WITH THE CALIFORNIA BOARD OF PHARMACY: It takes 3 minutes to hold this CVS legally accountable: Go to the the California Board of Pharmacy website at www.pharmacy.ca.gov Locate the Form: Click on "Consumers" and then select "File a Complaint". You can fill out the form online instantly. Provide the Details: Pharmacy Name: CVS Pharmacy #09689. Address: 950 W Foothill Blvd, Monrovia, CA 91016. The Violation: Specifically cite CCR § 1707.2 (Duty to Consult) and mention that your voicemails were not returned or front staff refused to connect you to a pharmacist. ------------ I have moved my prescriptions elsewhere. WHERE TO GO INSTEAD AMAZON PHARMACY: They offer free home delivery and an "RxPass" that is often cheaper than insurance copays. To switch, just hit "transfer" in their app. VONS PHARMACY (Monrovia): Located on Foothill. It is much quieter, and the pharmacists actually communicate with patients. PAVILIONS PHARMACY (Arcadia): Offers a professional, calm atmosphere with a focus on service. PAX PHARMACY (Duarte): They answer the phone immediately and often provide free local delivery because they value your business.

Please note: I've been a customer at this location since 2020 (photo evidence attached). However,…read moreI seldom write reviews. Good or bad. Over the years I've come to depend on the professionalism and care the staff provides at this location. True compassion amongst the entire staff and pharmacy. In the midst of the current Los Angeles labor strikes, I wanted to do my SMALL part in supporting our quaint township. Therefore, any positive review I provided this CVS would be incomplete without mentioning Darleen. Over the years, I've noticed the attentiveness and humanity she displays to customers...even under pressure. She is truly a pillar of our community and for that reason I say thanks! FIVE STARS

All employees here are 100% rude to the core. When you ask them a question the response is " oh I…read moredon't know ma'am " with an attitude tone. They think we owe them everything and we are not going to survive without these people there. Beautiful and attitude can go side by side but them no beauty just attitude!

If I could go with zero stars I would. Nothing but a string of bad customer service and rude…read morepersonnel. Nothing is ever ready on time and frequently out of regular medicines that my Mom has been in for years. I call days in advance to refill a prescription, call before I head over and told the prescription won't be ready for hours. I wait several hours and go there and still not ready. I can't drive at night and my Mom can't drive. This prescription can only be picked up in a certain day so now she is without meds again for a day. Filling this prescription and then we are out!

OMG finally!! I was having trouble looking for a home Covid test and they had it!! I went in same…read moreday, did not need an appointment to go in to get a home Covid test! Thank goodness I really liked the employees here because I never had to do a Covid test before but they walked me through the process and eased my nerves. Note: IT WAS A HOME TEST. Definitely come by and get your home Covid tests.

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morecustomers are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for customers to use. This place is available for people to pick up their meds. They have some outdoor seating available with limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my meds from this establishment today, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour (duh)! It's a pharmacy! Lol They also do not allow pets in their establishment. Parking: The parking lot for this establishment is located behind the building. The parking lot gets full very easily and quickly. If the lot is full, park in the front of the establishment. Beware, the front is street parking only and has a 2 hour time limit. Store & Staff: The store itself is very clean, neat, tidy, and organized. The staff here are very friendly, kind, and welcoming. They are also very fast. They accept both cash and credit cards. There is no credit card minimum.

Very clean, and organized Staff Very kind…read more Michelle was very knowledgeable and helpful.

Nice personnel, have a bit of everything. They even have ice cream yummy . Open 9-6pm and Saturday…read more9-2:30pm

Doctor sent over prescription for my 82yr old mother Saturday morning. I called and left a…read moremessage. Never got a call back. I kept calling and calling to see if they got it and when it would be ready for pickup. They never answered or called back. I finally drove there myself and NO ONE SHOWED UP FOR WORK! So unprofessional!

They appear to be closed. Their phone is disconnected and their website is cancelled. No…read morenotification to clients?

Arcadia Pharmacy Center is conveniently located in a plaza with Good Fortune Supermarket, right…read morenext to May Mei Restaurant, Yogurtland, and Chang's Garden, making it an easy stop during your daily errands. There's plenty of parking available in the lot, which is always a plus. It's also just across the street from a medical center that includes various clinics, Arcadia MRI & Imaging Center, and other primary care doctors, so it's a very convenient spot if you need to pick up a prescription after a doctor's visit. My family has been using this pharmacy for years. Their pick-up process is very efficient. The staff at the front are kind and helpful, and they have several people working behind the counter to sort inventory and make sure everything runs smoothly. They sometimes offer delivery services, which has been a big help on busy days. While they carry a selection of over-the-counter products like Solstice products, Tiger Balm, Cetaphil, and Vaseline, I do find that these items tend to be more expensive than at other stores, so I usually prefer to purchase them elsewhere. Overall, Arcadia Pharmacy Center is a reliable and efficient neighborhood pharmacy with friendly service. I recommend it for anyone in the area.

For many years I had a very good relationship with this Pharmacy. I was spending 200, 300, 400 a…read moremonth on medication. Then I moved and haven't done business with him for a while. . today I'm back in Arcadia after having hip surgery. So I called Walter at the pharmacy who owns the business if he would please send me a bottle of certain over the counter medication I need. He refused saying I should get somebody to go to CVS up the street. Unbelievable. Who's all about the money because the medication I needed was not very expensive.

Our new pediatric dental office needed a neighborhood compounding pharmacy for a compounded topical…read moreanesthetic, and Dr. John was so helpful in explaining the specifics of the formulation while having a quick turnaround and very reasonable price for it. He was kind enough to allow us to try a sample, and we are excited to partner with him for future orders. Thank you Dr. John and team!

Pacific oak pharmacy is a great compounding pharmacy located in the heart of downtown arcadia…read morelocated on 1st ave and huntington drive. Dr. John Kong is a true professional, detailed orientated pharmacist. He will take the time to explain to you about your medications and will also help you with suggestions for over the counter medications based on your symptoms and will guide you to using the right medications. Dr. Kong is down to earth, professional and very easy to talk to. His staff is fantastic and he also teaches future pharmacy students who do their rotations at his pharmacy. He has made compounded creams that we use and is very local which is amazing and the delivery is top notch too. If you are a local medical practice that needs a compounding pharmacy or a patient who needs to pick up their medications pacific oaks pharmacy is your place to go. They are highly trained can give flu shots and vaccinations are able to get you the care you need.