Any homeowner would be alarmed to find leaking water in their kitchen. My Tuesday morning routine starts at 5AM - it's a tight schedule to be on the road precisely before the Tampa morning rush commences. Finding a pool of water near the fridge when in a rush is sure to put a damper on the day. I didn't have time to deal with it and shut off the homes main water supply and got on the road. I called a leak detection company that was able to get out that afternoon to locate the leak. They did not, however, specialize in repair of such. I was referred to Nathan at PAG. He quickly arranged to inspect the property and provided clear steps to get the issue corrected. As a Public Adjuster, Nathan explained, he would act on our behalf as he sought resolution from our homeowners insurance company. His assessment was fair and complete. The insurance company sent their own adjuster who agreed with Nathan's assessment. They filed the necessary paperwork and the insurance company sent a check to cover the damage AND the replacements to bring all of the kitchen to a like-pre-damage state. PAG organized the contractor efforts and took care of every detail. The entire kitchen is in the process of being replaced as I write this; yes, the entire kitchen (related to the damage- cabinets, counter tops, backslash, paint and necessary trim components. Without Nathan's representation we would have been left to deal with a mix-matched poorly repaired kitchen. The efforts of Nathan and PAG saved not only our sanity but the value of our home. read more

Life was raining down on me in a big way in June and July 2016. To top it off I found a leak that was under the slab foundation of my home. I noticed the leak through high water bills essentially catching the problem earlier rather than later. However, my insurance company denied my claim and refused to help me fix the problem. I was completely overwhelmed and was considering just letting my home of 20 years go. While working at my house a plumber referred me to PAG and Nathan came out within hours of receiving my call. Nathan reviewed my policy and explained exactly what I was entitled to based on the limits of my policy. He guided me in exactly how to proceed in proving there was a covered loss. Step by step Nathan provided quick and effective assistance, and took additional time to make sure I understood everything. he explained my policy to me in depth pointing out areas of concern with the policy. He provided assistance and recommendations on Insurance coverage and policies. I really appreciate the fact that Nathan took time to educate me on the options available to me as a consumer. His advice will serve me for years to come. And finally due to the ridiculously low water damage coverage Nathan gave me a huge (ENORMOUS) break on his normal charges so that I would have enough money to actually repair the damage. WELL WORTH THE CALL! read more

The drain pipe for my air conditioner clogged and water leaked inside my house damaging my hardwood floor. I was going to replace it myself until a friend suggested I speak with Nathan Sheppard of Policy Advocacy group. She had worked with him on an insurance claim for a kitchen leak and didn't lose her insurance. I met with Nathan and hired him. His company helped assess the damage, file the claim, and ensured that I understood everything along the way. If navigating an insurance claim seems like a daunting task, I would highly recommend calling Nathan. He makes this complicated process run smoothly due to his knowledge and experience. Not only am I getting new hardwood floors but his company uncovered additional damage to tile/walls in adjacent rooms so my insurance is also covering new tile and paint. read more

Re: Nathan Sheppard We had a serious leak during a storm that severely damaged our wood floors. The fact we have an open floor plan meant the complete floor through out the house had to be refinished for proper matching - a major job - our insurance company did not want to accept. Nathan Sheppard was our savior! He inspected the damage and provided the necessary steps to repair the damage. Nathan followed through the complete process making sure all problems were resolved with our insurance company. Without Nathan's ability to resolve our situation, we feel we would never have achieved the positive results we experienced. Nathan's knowledge as a public adjuster is a must when you experience home damage. Joy Porter read more

Nat Sheppard with the Policyholder Advocacy Group is relentless and an experienced advocate for the policyholder. A policyholder needs to have an insurance claim professional on their side when dealing with an insurance company's adjuster who consistently seeks, with few exceptions, to reduce the amount of the claim payout to the financial benefit of the insurer. Explaining objectively to the policyholder the strengths and weakness of their claim is critical to ensure that the policyholder obtains all owed insurance benefits - not a penny more, and not a penny less. David J. Pettinato, Esquire Merlin Law Group read more

I was recommended to use Nathan and his company for help with an insurance claim for my kitchen. With a busy lifestyle, utilizing Nathan's service were very helpful and took a lot of the stress out of the process for me. Additionally Nathan was very professional and efficient during the process! Highly recommended! -Frank K. read more

Very pleased with Nathan's service. he successfully got me a roof leak claim that was previously denied and got us over 14,000 from a leak over out kitchen. if you see any water damage whatsover, please you owe it to yourself to give Nathan a call! read more