I've been to polished a couple of times now and today was the best experience I've ever had at any nail salon! I was getting an acrylic fill-in and polish change. Even without an appointment I didn't have to wait terribly long. They stay busy (with good reason), so I recommend booking an appointment. Johnny did an AMAZING job on my nails. He was supremely nice and worked quickly without sacrificing quality. Everyone there is so nice and they always do a great job. The decor is simple and clean and they have a good variety of colors in regular and gel polish. Highly recommended! read more

Polished Salon - Great job by Johnny on my oval acrylics! (In OPI Cajun Shrimp) - Nail Salons Near Me - Jackson, Tennessee

The staff has always been very nice and courteous. They go above and beyond to make sure you are satisfied. The place is clean and presentable. The salon is within street view of a very busy road, perfect for bring in business so expect to wait but not long bc the owner is very efficient at getting people in and out. They offer shellac, acyclic, and the Naked Manicure. read more

When I went in my feet were a mess!!! Embarrassing!! I thought to myself "there's no way these things will ever look pretty again"! They did an amazing job!!! Everyone is so sweet and friendly. Definitely my new nail place. read more

Polished Salon - Nail Salons Near Me - Jackson, Tennessee

I went to get my nails done and the experience was just fine . But two days later my nails broke off now it's only been a week and I have 5 nails left it's ridiculous. I got acrylic nails read more

I have been a weekly customer for at least 3 months. I am no longer a customer because I am tired of being treated poorly. I have natural nails and request a specific shape for them when I get a manicure. It seems that Tina(one of the owners) is the only manicurist that can shape my nails properly. Therefore, I request her when I make appointments. There have been times that I showed up at my specific appointment time and Tina passes me off to someone else. There have been times that she wasn't there at all. Also, when she does find time to do my nails; she is extremely RUDE. She has instructed me to not talk during one appointment and referred to me as spoiled. I do not recommend anyone use this service!!!!! read more

I called to get an appointment the day before and the receptionists seemed annoyed. I requested a manicure and full set of acrylic nails with gel polish. When I got to the salon I reiterated that I wanted a manicure (which is an extra and separate service) to the receptionist. Then when I sat with my nail tech (Moon) I told her I wanted a manicure again. She only drilled my nails and glued on the tips and went along without giving me a manicure. The nails were long than I usually prefer but were very pretty. When I went to pay the receptionist told me they do not give people manicures when they get full sets (this is not true as they are two different things and you can absolutely get both and I have done this several times). It ended up being $55 even with no manicure. Three nails broke off 1 week and 4 days after I had them done. The rest popped off way to easily to be that new. I won't be returning. read more

Polished Salon - after 1 week and 4 days. - Nail Salons Near Me - Jackson, Tennessee

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Went 2 weeks ago for gel nails. Acetone bottle accidentally fell over and splashed me in eye. Did not have eye wash. Girl finally got me some water to wash out my eye. Where was the owner and did she offer anything or asked how I was doing??? No she did not and I will never go back. Did I have to pay??? Yes I did. Gracie is wonderful. This was not her fault or the girl who accidentally knocked it over. read more

I previously wrote a review where I explained an accident that happened to me while at this salon. Earlier today the owner contacted me and apologized for the accident and made sure I would receive a full refund. She said they do have policies for such incidents and the employees would be reminded of the policy. Like I said, they obviously try to take care of their customers, and Mrs. Tina calling me like that is just another example of how they prioritize their customers satisfaction. read more

Awesome service. Good price. Very clean. No wait time. Great job. I was in and out very quick. My only complaint is that no one said anything to me when I walked in and it was my first time there. They could stand to be a little more friendly to the customers. But over all good experience. I would definitely go back! Btw I got a full set of acrylics done and I'm very happy with the job done! read more

Polished Salon - My nails I got done there. - Nail Salons Near Me - Jackson, Tennessee

While the girls are very nice and the salon is clean I gave it such a low rating because of the wait time. The first time I went I waited over 25 minutes past my appointment time, the next time I waited 45 minutes past my appointment time, today I waited 45 minutes, asked how much longer it would be, never really got an answer so I decided to just leave. I also noticed that people that came in after me were taken while I still waited. Done with the place... read more

They have changed my nail life!!! Love Johnny and Brittany!! They are amazing!!!! I had went to another nail salon and my acrylics were so thick and gross looking! They were so funny and very attentive!! They picked my color for me and it fit me and my personality! read more

Polished Salon - Before - Nail Salons Near Me - Jackson, Tennessee

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I have been to Polished a total of 3 times, and have enjoyed each experience. The only reason I cant give it a 5th star is due to the wait time. Even with an appointment, be prepared to wait, upwards of 45 minutes. Otherwise, it is a very nice establishment with friendly employees. read more

I just moved to Jackson and was looking for a new nail salon. I came across this one and came in and got their 32$ pedicure option and asked for a fill in. Whole sitting here getting my pedicure one of the ladies made a HUGE mess with the pedi chairs so my attendant had to tend to that mess for 15 minutes while I just sat waiting to be finished. She also stopped working on me to check 3 separate people out. I finally get to doing my fingers and she tells me it will cost 40$ for a fill in. That is absurd! I said hold on while I make sure everything is fine for a minute. She skipped me and went to the next person. I am now leaving. They clearly aren't good with customer service. read more

Very pleased! I've never been happy with the mani/pedi options in Jackson. I went today and my nails look great! It's my new spot, for sure!!! read more

I had a little bit of a wait but my gel manicure with Su Lin was wonderful. I am very picky with my nails and she did an awesome job!!

Found this gem while visiting friends in Jackson and had a fantastic experience. Though they were incredibly busy, I never felt rushed and had an amazing foot and leg massage along with my pedicure. They also offer refreshing beverages, including wines to add to the relaxing experience. Definitely the place to go! read more

Never again! Had an appointment but we were treated like walk-ins that they just dreaded doing. There were people that did walk in and got done before me. My girls had their nails painted and they were great, but I sat there for 2 hours before they even started on me. I will most definitely not be back. read more

Definitely the best nail salon in Jackson and one of the best I've EVER been to! They are so friendly and courteous. I've never had to wait long even when they are busy. They speak English and are extremely courteous and friendly. They also offer an array of beverages, including wine and champagne. Incredible gel manicures and pedicures! Hot stones, towels, you name it. They always play great music. They offer 10% off to all college students. Also, if you create an account with them, you earn 5% back on every purchase you make that basically adds up as store credit that you can redeem! They're a dream. They only use the best OPI products. I'll never go to another nail salon here again. I've recommended it to all my friends! So great. read more

Best nail salon in Jackson. Friendly staff and love the fume free environment. My favorite Jackson nail spot.

Very pleased with my manicure. Staff was very friendly and the place was very clean. I will definitely be back. I opted for the gel nails over the acrylic and was very happy with the result. read more

This place is, hands down, THE best nail salon in Jackson. They are extremely courteous, only use OPI products, and it is clean! How could it be better than that? read more

Very pleased with my pedicure with Brittany today. She took time and did a great job. I didn't feel rushed and my nails look great. I love their new polish line Zoya. Highly recommend an appointment. read more

Friendly customer service, adorable salon, and wonderful pedicure. Couldn't have asked for more!

Love the pedicure, the employees are very friendly and fun. Complimentary drinks including wine. A very nice relaxing place. Took my husband and sister in law here for there first pedicures(: read more

So happy I found this place!! Very friendly and they do an excellent job! Had tried several other places but was never really satisfied. I be sticking with Polished from now on! read more

Unfortunately, my experience was not so good. There was no line when I got there for my pedicure, and one girl was polishing. They told me she'd be finished soon - 15 minutes or less. Another lady comes in, goes right to the now empty chair, and nobody even responds when I get up and say I thought I was next. In the meantime, another worker finishes her client's pedicure, but instead of helping me, she starts chatting around with the other workers. I, feeling invisible, finally put my polish back and left the business. There were no brown people in the salon but me. I'm not one who throws the race card around, but on this day, I felt discrimination. There is a gentleman of Asian descent who appears to be the manager or owner. He is very customer friendly and service oriented, but he wasn't there. I don't think this would have happened had he been present. I wouldn't have even posted this, but I sent an email to the business and received no response. I won't be back. read more

Fabulous nail salon. Clean, friendly, reasonably priced. They have air machines to keep the salon chemical free. You can get your nails done and walk out without a headache. Definitely will be back. read more

This is the nicest, friendliest nail salon in Jackson. It is clean, pretty and comfortable. The staff is so professional and kind. The atmosphere is wonderful and the prices are reasonable. Great selection of services and products. I will never go anywhere else!!! read more

My daughter and I are visiting family here in Jackson, TN. My daughter's Grammy took us to Polished to get our nails done. I got gels, my daughter got acrylics, and Grammy got a manicure. Our service was awesome! Sydnee, Jenna, & Johnny all did a fabulous job on our nails. The atmosphere was very friendly and their work was professional. My mother in law has found a new place to get her manicures. read more

I love this salon! Johnny is awesome! I really enjoy going here. Very relaxing and hospitable environment. read more

Polished Salon - Nail Salons Near Me - Jackson, Tennessee

Made a first appointment and was very disappointed. Our appointment was at 10 am. At 10:30 we were still waiting for someone to even acknowledge we had an appointment. We ended up leaving as it did not seem very professional. read more

Don't make an appointment because if you're not the right color they will not care anything about your appointment. They actually asked me to come back the next day... Excuse the hell out of me. I have been getting my nails done at this salon since they opened. I always noticed how I was treated a little different since I was what they thought a young black girl but I'm actually 35+ years old. Never the less, me being a loyal client who ALWAYS tip & make appointments doesn't mean a thing if your BLACK. I will only go back because I have accumulated over $15 in rewards. After I use those I won't be back!!! read more

I've been to polished nail twice and I really like the location and atmosphere. The first time I had a great experience! Customer service was awesome, I was offered a complimentary beverage (wine). The owner did my pedicure and complained of being a little under the weather, she also made some minor complaints about her staff which was a little unprofessional. But other than that the pedicure was good and the price was too. The second time I went, I was not too pleased with my nail tech. A white young lady with many visible tats (just describing because I can't remember her name). She really wasn't that friendly and didn't really try to engage in conversation; she had a mean scowl on her face the majority of the time. I just didn't feel like she wanted to be there. It was so bad that I didn't get the manicure that I planned to get, I just cut it short because I didn't want to deal with her any longer. She wasn't rude, but she just wasn't inviting and pleasant. Oh and I was not offered a beverage this time. If you're going to have a complimentary service, you need to keep providing it. That could be one of the main reasons, customers come. I am a business owner myself, so customer service is very important to me. Not sure if I will go back, and I hate that because everything else is awesome. But at the end of the day, customer service and professionalism is the most important. read more

This was a terrible experience. I went in on Friday afternoon, there were only 4 technicians. The lady at the desk was rude, the two guys working both sniffed and wiped their runny noses throughout the entire ordeal. The gel manicure was poorly applied and began peeling off in three days. Do Not waste your time or money read more

They have no respect for appointments. I was kept waiting for 45 minutes with no explanation. I left and went to another salon. I got right in and enjoyed excellent service and skill. A nice change from the snotty twerps at Polished. read more

My biggest complaint is that when you make an appointment and show up on time, they should be able to perform the service within a reasonable time. Waiting 30 minutes even with an appointment is unacceptable!! They get greedy and take all the walk ins that they can even knowing they cannot help those who bother to make an appointment. Not happy!! read more

I've been here a few times and they've yet to impress me. Every time I go they have double or triple booked appointments with mine, so I end up having to wait. The point in making an appointment is so there isn't a wait. They even ignored me once and forgot about my appointment. As for their job on my nails, I've even had issues with them breaking or chipping. This place has the oppurtinity to be good but they need to work out the kinks. read more

I've been a customer for over a year at this salon as well as their other location. This is a very nice salon with the best selection of polish. There is a huge problem that seriously needs addressing tho. There are at least 10 stations that need to be filled with employees to service customers at a reasonable rate of service. This salon has now become like the dreaded Walmart. Tons of open stations, checkout lanes, and no employees to help customers. This salon says that walk ins are welcome, and they are But u will be waiting a minimum of an hour before u receive service. With an appointment, you will still have to wait at least 30 minutes. There are 3 employees that work downtown which is ludicrous. This is why I was literally told that I could receive a mani & a pedi in 6 hours. 6 hours! They were all booked up with appointments until 6:00 at night. If you are that busy HIRE SOME HELP. At the new, beautiful salon without an appointment I waited for over an hour before I could get service. A customer that was waiting along side of me had an appointment and still waited over 30 minutes. Once again there were 3 people to do manicures. I watched 6 people leave after they had waited for at least 30 minutes. I love that they are busy I am just not sure why they are not taking full advantage of the opportunity to really grow their business by filling their chairs to service their customers. After 2 and a half hours I did get a nice manicure. As a Mother of 3 and someone with a full time job, I just do not have the time to sit and wait around. It's really a shame but there are far more choices of salons out there. Sorry polished but I have to say good bye read more