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Pollen Environmental

5.0 (1 review)
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Services - Pollen Environmental

Damage restoration

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4 years ago

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Taylored Restoration

Taylored Restoration

(4 reviews)

I was recently out of my home because of smoke damage. I hired Taylor's Restoration for smoke…read moredamage restoration of my personal property. They did a good job cleaning out my house and putting stuff in boxes. But they did a terrible job cleaning my items. All they did was put the furniture Through the ozone machine and did not clean my big furniture. I recently bought a new bedroom set and now it all smells like smoke. I have buckets of shoes and jackets outside for 2 weeks trying to air out but it won't come out. My coach purses are ruined. My table and chairs were not cleaned. My subwoofer was broken, bed handles were pulled so hard it tore, and my king hutch leg is gone. I believed in them, and they did me wrong. They didn't answer my emails back. They had all my stuff for 2 months. I would not recommend them. There's other companies out there that can help you with fire restoration. If anyone asked for a recommendation I would not recommend Taylor's. I still haven't heard a response from them. I asked Mat to come to my house to see the items that were broke. And the stuff that still smells like smoke, but no answer back. Now they told my insurance adjuster they are done with my house. Ahh no they are not. Daisy told my husband that this is a trial to see if it works (the ozone machine) if it doesn't to call her back. Well it didn't work and my stuff still smells like smoke. I gave them a chance to come back to my house to fix it, but they didn't want to. So please go with another company there is different companies out there, but make sure you look at reviews.

I am horrified at the men who have been sent to repair my home. It has taken two months to repair…read morewater damage (we have been without lights in the middle of winter that whole time). They consistently show up with no notice in the mornings after I am done working night shifts and expect us to wake up and move everything out of their way. I have been laying in bed asleep with no clothing on and they have barged into my room like it is a construction site, no knocking and I have had to ask them to let me get dressed and leave the room, and they act like it's an inconvenience to then that Im not on the same schedule as them when a simple phone call would've prevented the mess. I will be calling their manager and letting him know such atrocious people are representing his company.

Pollen Environmental - damagerestoration - Updated June 2026

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