My wife has ordered from Pollen Peddlers several times over the years without any issues, but her last experience changed everything. She ordered bees using their recommended 2-day shipping, and the package never arrived. When she reached out to the owner, Trish, the response was that she could send more bees--but only if we paid the shipping again, this time overnight. She also said they don't refund shipping for lost packages.
When my wife pushed back--reasonably, since nothing was ever delivered--Trish stopped responding. There's nothing on their website that clearly states customers have to eat the cost when a package is lost. My wife only got her refund because the credit card company intervened, not because the business did the right thing.
Months later, when Trish became a moderator for a Lyme disease forum and learning I was a member, she removed me and my wife to retaliate and harm us. From my perspective, this was petty and shameful, since my wife had relied on that community for support. Fortunately, my wife was at the end of her treatment so Trish's spiteful action was for naught.
After this experience, it's clear there are far better and more professional places to buy bees. I'd strongly recommend looking elsewhere. read more