From what I understand, they do a good job in the actual repairs…read more However, I definitely feel like they judge and take advantage of customers who don't know better. Recently, I had my taillights replaced (the whole system) and I was quoted $200 for a new pair. When I came to pay, they denied ever saying $200 over the phone, and told me that it was $240 and that was it. I was prepared to pay $200 and labor, not $240 and labor. They did not call me to check if the new cost was okay, which in NYS is against auto law. You're supposed to ask customers if the adjustment is okay if it's over 10% of the originally quoted price. If I had bought used parts, it would have been HALF the cost. I only wanted new parts for their so called warranty. I wouldn't have spent $240 if I knew. It would literally be cheaper to have them take out the new parts and exchange them for the used parts, even including the extra labor. The first time I was here, I asked to get my taillights and brakes fixed. They ignored the taillights, fixed the brakes and managed to find several other "issues" to upsell me with. Honestly not a good business to go to if you don't know cars. They will screw you and your wallet. Recent update: The owner reached out to me and after a few emails, I did get a gift certificate to Trombley's (undoubtedly to try to keep me as a customer). I have adjusted to 3 stars because of this.

As a business owner I rely heavily on my vehicles and equipment. I needed repairs last minute and…read morethe guys got me in and we're able to get things done ahead of schedule for me so I can get back on the road and back to work. special shout out to Rich and Mike. I will be back when I need repairs again definitely

Was not able to get the dealership to uphold their promise of fixing the broken windshield they…read moredeliverd my 25k dollar car with like they said they would very disappointed i wouldn't recommend them and don't believe their promises to make fix their mistakes manager bud just plays games and so does David who moved to the Ford dealer down the road

Can not express my gratitude of your service for my car. Always present and everything is taken…read morecare of. Thank you

Where to start...March 30 2025 I purchase a 2021 Jeep Grand Cherokee lt with 38,000 miles…read more Although I declined the extended warranty @ $50.00 additional to my already high payment. I felt if they stood behind their vehicles and the low miles I should have a few years without major repairs!! WRONG!!! 6 months in traction control light comes on, 2 weeks later service 4x 4 light. Keep in mind beginning of October...no reason for 4x4 anything! Made an appointment...bring the jeep in...transfer case sensor and sensor for traction control &1000.00. And couldn't get the part cause none of the other jeep dealers would give them up is what I was told...that tells me it's a common problem !! Serviceman at Friendly Chrysler Dodge Jeep told me It would be awhile for the part...no loaner but my jeep was safe to drive!! 5 weeks later the part comes in, get my jeep to Friendly Jeep.,,Now transfer case is bad...$2500.00 more!! Lady in service did get me a loaner this time...I am thinking they were cramming that extended warranty down my throat because they knew there were issues!! $3500.00 and they offered $250 off my bill! What happened to jeep 7 yr 70,000 mile warranty?

These guys will work hard to satisfied their customers. Would recommend them to a friend.read more

Went in for an interior detail and got a vacuum and wipe down instead. I was charged $125 for my…read morewipe down so I complained. They were very receptive and returned $75. It was a waist of time but they took responsibility and I will do business with them in the future

Milt has helped us on several occasions with minor dents an scratches on our Sienna and rust on our…read moreSubaru. The cars look great and he and all his team were a pleasure to deal with: honest, professional and personable. Accidents happen but it's nice to know there's some place reliable we can go to when they do.

What amazing mechanics! I drive 1 hour to go to Wheeler Automotive! Steve is amazing, and I would…read moretrust no one else with my Toyota! You may have to wait for an appointment, well worth it! Thank you Steve!

First time customer for a state inspection...I explained that I usually do all the recommended…read morerepairs, but I was going to be trading in the car in about 2-3 months. They understood; replaced a brake pad and tire with on-hand used parts they didn't even bill for; charged reasonably for their time, and quickly got the car safe and legal. It was exactly what I'd hoped for. Great experience; I doubt these guys are looking for more customers, but they've earned my loyalty if they want it!

We woke to a deflated tire on our last day of vacation here in town. Tom and his crew got us in…read moreright away for the tire repair and even held our grocery purchase in their fridge while we waited! Talk about above and beyond service.... Happy to have found this honest,hard working team. Thank you

I really like this shop. Prices are reasonable. The people are nice and the service is prompt…read more Highly recommend.

I've had my car(s) repaired and serviced here for several years. They are fair with pricing and…read morewill let you provide your own parts or get them for you (which they handle any defectives if they provide). The bottle return is quick and friendly too. I do recommend A plus overall.

All the personnel made my 'wish this hadn't happened' experience easy and more pleasant for me…read more The finished product from my dented door was terrific! Unfortunately I have had to use Saxby's for collision problems in the past. I love their service, quality and value! Highly recommend.

Saxbys did a fantastic job on my collision damage and kept me updated throughout the process…read more Their staff is top notch and easy to work with. I've used them for car maintenance and repairs as well and their mechanics are excellent. I refer them often.