After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

Good place hot tub parts good service and would definitely recommend going have them do gut swap on…read morehot tub next

Charged $450.00 for a $400.00 tub, less than one year of repair service. Alcoy's charged me two…read moretimes at $225.00 per hour for the same repair. They do not guarantee the work. My lesson has been learned.

Mike and his crew do a fine job and are on top of their game!…read moreI would not think of going anywhere else for my pools service and pool supplies! Thanks once agian to you all!

Michael is amazing. He never actually was able to come out and look at my situation, but he worked…read morewith me over the course of a few days over Yelp messenger and helped me troubleshoot the issue remotely. We talked about error codes that I was seeing, sent him pictures he requested, and I ordered a part that he recommended I replace. He ultimately said that I needed to probably replace the whole unit, which I 100% agree with based on the life of the pool heater. Great customer service, great and fast communication, and extremely helpful and knowledgeable - and it didn't cost me anything. I can't recommend him enough and will certainly be coming to him for any work I need on my pool or equipment in the future. Thanks, Michael!!

Nick is absolutely phenominal. I've met a few characters while trying to find good service…read moretechnicians to perform specific task at our home. This young man is honest, integral, an experienced professional, and very punctual person. He's also very knowledgeable when it comes to navigating his way around the swimming pool and hot tubs. Please don't steal my dude. He's a real gem!!!

Received a call back on Sunday ! ....and was interested in knowing more about the job. Very…read moreprofessional and knowledgeable about my Cocktail Spa Pool! Service has begun and I could not be more pleased. Highly recommend Nick!

They showed up when promised and went above and beyond. They are reasonably priced and do very good…read morework. I would strongly recommend.

I contacted them a month ago to schedule my pool opening and was able to get it scheduled. On the…read moreday his team was supposed to show up, no one came to my house, I called, left a voicemail as well as sent a text message and an email. I finally received an email informing me they were on the road completing jobs. Great!!! I get another email with a picture attached that was date stamped for 5/28/2022 assaying his opening team got a flat tire and they may not make it out. That he would reschedule!!! Never heard back!! Do yourself a favor and don't even bother with these guys. They are not reliable at all.

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

Hot tub & a year later a pool from Niagara. They have always been friendly & helpful. A service…read morecall covered by the warranty was answered & resolved quickly.

inground pool installed that was a nightmare, issues with the concrete company that was contracted…read morewith Niagra. Pool liner issues, pool cover issues, not standing behind warranties with products. The staff that we were in contact with was rude and unbothered by the fact that we had just given them over 60, 000.00 in payment for the pool.

Have purchased furniture, fire pit table and a swim spa. Very professional. Great service.read more

Could improve across the board. My experience felt like a classic bait-and-switch sales approach…read morecombined with poor customer service. I visited the showroom and found a hot tub I was interested in purchasing. The following day, I called ready to move forward based on the pricing and details I was originally shown. However, once financing was discussed, the terms changed. The advertised package originally included an electric cover, but I was told that if I financed the purchase, the cover would be removed and pricing/specifications would change. What made the experience frustrating was that the website promotes financing, but the final offer did not match what was originally presented. It also felt like pricing was being adjusted above manufacturer retail while still being marketed as a "sale." As a customer, transparency and consistency matter. If a product is advertised at a certain price with included features, those terms should remain clear regardless of payment method. The experience reminded me of seeing a car at one price and then being quoted something different when you're ready to buy. Disappointing experience overall.