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    Poly's Pool Service

    2.0 (4 reviews)
    Open Open 24 hours

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    Dot’s Pool Services

    Dot’s Pool Services

    (14 reviews)

    I acquired a pool with a house I recently bought. I had no history with it, but Kyle showed up a…read morefew days after we connected and got right to work draining, scrubbing and ultimately getting my pool and opened for me within about four days! We had no idea when the pool had been last used, or what condition the pumps and parts were in. Kyle talked me through what the process might look like if it needed new parts etc, but luckily everything was in good shape and Kyle got it opened and ready to use!

    We contacted Dot's Pool Service to remove algae, clean our pool, balance the water, and get it…read moreready for the summer season. Unfortunately, our experience did not meet our expectations. The technician was at our home for less than 30 minutes. He vacuumed the pool briefly, treated the water, and then informed us that his pool vacuum had stopped working. When he left, the water actually appeared greener than it had before he started. There was no effort to remain and monitor the treatment or ensure the pool was improving. When we asked whether the pool would clear up, we never received a direct answer. Afterward, we communicated through Yelp regarding the pool's progress. We were repeatedly told that we had a phosphate issue and should have the water tested. However, we hired them a professional specifically to diagnose and treat the pool, so we expected water testing and guidance to be part of the service we paid for. The technician also stated that he would return to vacuum the pool again if we were not satisfied. That follow-up was necessary because the leaves and debris on the bottom of the pool were never completely removed during the initial visit due to his equipment failure. He communicated he would be there sometime the upcoming week no definitive day and time. (Red Flag) Unfortunately, he never contacted us again to schedule that return visit, nor did he follow up to check on the pool's condition. In the end, we purchased our own chemicals and successfully eliminated the algae ourselves. We then hired another pool company to finish the job. They scrubbed the pool walls, vacuumed the entire pool, tested and balanced the water, provided us with a detailed water test report, and left us with a crystal-clear blue pool before leaving our property. They also gave us instructions for maintaining the pool ourselves or using their services in the future. That level of service is what we expected when we hired Dot's Pool Service. Our disappointment was not just with the results, but also with the lack of follow-up, communication, and accountability. We genuinely wanted to support a small business and had high hopes, but our experience was very different. Clear communication, reliability, and standing behind your work are essential in any business. Based on our experience, we cannot recommend Dot's Pool Service and would encourage others to consider other options.

    The Pool Store

    The Pool Store

    (101 reviews)

    I waited almost a year to make sure I had the full experience to give a complete review. From being…read morebuilt to closing to opening the following season. After calling several pool companies, The Pool Store was the only company to actually show up. Toni, (the owner) came out herself, right on time. She wrote our quote on the spot and gave us her personal number just incase any questions should arise. Honestly, we thought she was too good to be true! She didn't try to up-sell us, in fact, she talked us out of a few things that were quite costly. When she left our home we thought for sure there must be a catch. As the process went on, she proved every step of the way that she is an honorable business woman and there was no need to second guess anything we heard out of her mouth. Pat came out and measured our space and mapped out a plan for our pool. Toni helped us with some finishing touches that we couldn't decide on. Toni's husband even came in to discuss an extra project(solar heat) that we were considering and helped us pull it together. It really is a great team that guides you every step of the process. The process was quite simple and Cheryl laid it all out for us in the beginning. When payments were due, what they were for, what the next step should be in the process. The entire process went on without much of a hitch and the pool turned out beautiful. Everyone we met is very friendly and helpful. From the guys that come for the physical labor, the people in the Sewell store, to the people in the office in Williamstown. Toni, Cheryl, Pat, John and Jim are just a few names I can remember off hand but honestly, I haven't met anyone that wasn't professional. The only reason I didn't give 5 stars is because there are a few small things that aren't 100% to my liking but to be fair, I never reported them to the store to give them an opportunity to correct. Maybe they would have. The diving board and ladder were installed slightly crooked and the concrete isn't top quality, several chips came out from day 1. These things were minor in my opinion and haven't kept me from enjoying my pool one bit. Also there were a couple of miscommunications through out the process but again nothing that was a big deal and ultimately it all worked out. I only mention it so people understand that even though they get super busy and may miss a call or appointment they aren't leaving you stranded. They are so busy but always come through. I would 100% recommend The Pool Store, in fact I already have. I plan to stay a loyal customer and given the opportunity would have another pool put in should I ever move.

    Bought a new salt cell from them for $1400. Yikes!!! Installed it and about 2 months later readings…read moreon my salt display looked weird. So brought in pictures of my unit and was told I needed a "service call". Advance charge put in my credit card for $293 for the service call. Guys came out and found the new cell was bad. They would not refund me the $293 for a bad 2 month old salt cell because "Hayward requires the service call because the cell was owner installed". I was never told that if I self installed this would happen. The service call took about 15 minutes for them to determine that the new salt cell was bad. You tell me if this is fair?

    Poly's Pool Service - poolcleaners - Updated September 2026

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