Service was terrible the owner is liar and had terrible communication about filters and parts they sold please please DO NOT USE DEL VAL FOR ANYTHING ALL SUPPLIES ARE OVER PRICED AND THEY REFUSE TO HELP CUSTOMERS AT ALL!!!!!!!!!!! WAS ON CALL FOR CLARITY FOR OVER an HOUR TOTALLY HORRIBLE I WILL DRIVE 30 min away to get pool supplies before I give them a penny!!!!!!!!!please read the other review I'm not the only customer upset at the quality of service read more

Dennis put my side of my pool back together. Great job. Thank you. Thank you Dennis for the quick, efficient service.

I have a small leak in my liner too. I thought it was intention because the lazy one had to come back at opening the next year to drain pool , fix the huge foot prints (not CROCS or barefeet that was causing issues with vacuuming and algae. 4 years ago - liner, 3 years ago pump, 2 years ago filter, last year I was unable to use my pool. Every water tester said algae, then mustard algae, then told black then the ultimate white algae. The white is extremely hard to get rid of especially when you're stepping on media that's been thrust into your pool because of installers. I don't know what they're doing. It was clear when it came The one installer was OK ( he even asked why did someone say u need a new one. the other one horrible( same one intentional to liner). and from that point I have been unable to swim or my 14 year old son and his friends!!! I am a permanently disabled female that has been duped beyond this solar station. I should've went with Budd's and just waited the extra couple of weeks and paid a little bit more, but it would've been done right I know how to take care of pills. I've been taking care of my pill for a long, long time. But it's very sad when I have to depend on people to do it for me when probably me and my grandmother could've done a better job. Needless to say stay away they're horrible from sales to service to service managers to installers who say it's fixed and then it's not fixed and they refused to fix it anymore. So now two years after a brand new filter I will never go back to Delval ever again hopefully I can get Budd's to sell me new filter? Again do yourself a favor pay a little bit more and don't go to Delval.. read more

They over charge for everything but I foolishly stayed with them last couple years because they installed our pool. They quoted me approx $5,300.for a new cover and I was able to get the same type of cover including the pump & hardware for $3,300. Yes $2,000 less! Well they were mad that I went through poolcoversdirect.com for a good deal, great service and fast turn around so when DelVal came to install the cover, they charged $604. On top of the nearly $400 I already paid because they had to attach the new hardware. Yes it took extra time, maybe an hour tops. So I paid $1,000 for less than 2 hours of work & some chemicals. They didn't provide any materials for my cover, this was purely labor. I feel it was retaliation bc I was told the owner made up the flat price bc they didn't have that charge on their list and they were mad that I purchased my cover elsewhere. Well now I will do all my business elsewhere! Looking for a new pool company? Keep looking! read more

this has to be the worst pool place ever. I was told after spending $2500 + in chemicals ( after prior year new pump, 2 years prior - new liner (charged $250 for what looked like roll of styrofoam ( like underneath of LPV ( 1 roll cash on spot)) in which he wore his size 12 foot Birkenstock Sandals to put liner in (Paul- who was yelling at helper) which has left huge sunken in spots around whole pool ( they already fixed 1 X- still have issue)) . The skimmer was put on incorrectly (i guess comes with pool) screw placement incorrect and has leaked ever since not to mention rusty. deck in back looks lower than everything else & I was told to dig down under frame of deck , jack it up and put a 4 X 4 block under the frame on both sides in back of deck . not to mention the snot running the sales side (not retail) is so rude and only knows the phrase " $250 to come out + parts etc or out of warranty $250 to come out . The new pump was installed ( no hoses or fittings) just the cost plus the install price. Now for the best part. I was told that all my issues were mine and I needed a new filter. ok thats possible ( I take care of my stuff ( cleaned and stored neatly every year )). ordered new filter ($450 + install and now using media (not sand in my new sand filter that costs $50 or so ) but works better and I would need 3 or 4 bags. ok. now paid in full over phone. 2 guys come to install 1 filter! the more intelligent 1 , takes it apart and says in a shocked voice " what did they say was wrong with it because it looks good ". I explained and he said I should have just put in for a service call!! the snot said 4 weeks for next service availability!! he proceded to saw it off . then the guy hard piped it from pump to filter (above ground pool), he put a union in the middle when I explained I clean it every year & put in my shed. he said " ok just unscrew it at the middle and it will allow pump to come off and be stored & if you have any issues to just call the snot( my name for service desk) and tell her u need me to swing by to unscrew it". ok great. now mind you I have learned that video works better than just saying so on good faith, so of course I am video taping ( heavy set guy ( just jack it up guy) whose nasty butt is hanging out (so I had to stop taping for 30 sec-nasty butt) goes and turns it on and never turned the dial to open the flow . he goes back and puts it to filter and all of this soot ( liquid dust ) goes into pool. i said wait will this clear up to be able to swim (its last week of July to 1st week of Aug -blazing hot) and he said yes just keep filter on. ok. now every morning when I went to turn on would spurt soot into pool. now I have filthy looking water when it was Crystal clear upon the arrival to replace the good filter with the new filter that I didn't need ( according to their install guy). I get in and all I feel is dirt or sand and closer look reveals it is that expensive media. every time I vacuum it or turn on it blows filth into pool. Finally I had it (after 3 full empty to fill (told by service snot)) I said i need someone to come by and i was told it would be ($250) on a filter I just bought sat on shelf for 8 years new filter if it was caused by me. REALLY DUMB *****. they came and same heavy set that caused the issue (put sock over return and said " your right , that is strange " and then proceeded to open it up & dumped 1/4 of the media was all over ground (yes I have the pictures) not to mention what was in pool and pump. I see whats wrong , its this piece on something at the bottom and and said, I have to go to the truck to get the piece, of which I never saw. He came back into the yard with a piece I never saw and put it into the filter, hooked everything back up, uses sock again and said no media were good! NO CHARGE. let me just say there was a charge. every time the pool would turn on for day, it blew crap into the pool. I would vacuum it and it would look better. i am NOW living in the movie Ground Hog Day !! I called and guess what, the same snot repeated her phrase ($250+ parts). The heavy set install guy said it was repaired so any service calls would not be covered unless you want to call the manufacturer and work with them!!! REALLY! all the money spent in 3 years by a permanently disabled female who lives on a if you live on a is that the word on a fixed income!! with that being said, the retail know what was going on and me chemicals ( not to mention the cost of chlorine is outrageous) over and over and being told it's the same problem that I'm wrong, by the way, I live closer to Mantua so that's where I normally go so to look up the cost of all the chemicals one store I guess doesn't communicate with the other store. I am so mad right now because I can't swim in my pool because the filter is still broken and shooting crap into the pool and I can't call them because I will get the same snot , same phrase!!! Del Val is horrible read more

I'm here to warn you. 3 years after this company did our pool this is what happened. When I reached out they wouldn't even come look at the issues but told me they would give me a great deal to fix it. I told Brian my pool was cracked and he told me it wasn't. Asked me to send photos and then never followed up. They are hacks who do crap quality work and try really hard not to take responsibility unless they want to get paid. I waited to make this review but I feel like others deserve to know what to expect. Save yourself some money and go with another company. read more

Del Val Pools & Spas - Hot Tub & Pool Near Me - Turnersville, New Jersey

Horrible experience dealing with this company. Do yourself a favor and steer clear of DelVal Poos. To start the Salesman Rich lied about a free closing and pool cover. He was also clueless about pools as he's a retired officer from the State Human Services. Shauna, the in ground pool coordinator. She's married to one of the owners, Brent. She came off all nice until I questioned her why they backfilled the area around the pool before the electrical inspection was done? Other problems: - hose sticking out of the concrete walkway for a water fountain which I didn't ask for, so now it's a tripping hazard. - pool filter is not level after the dirt washed away from the electrician (Riebel Electric) having to dig down to show his work to the inspector and he never filled in the hole. After that she neglected to return my emails and was ignorant when I talked with her in the store. Brent, co-owner, digs the pool. He wouldn't place the pool filter where I asked for it to go which was away from the house and out of the way in the yard. He placed the pool further away from the house which caused a steep decline on the backside of the pool. The decline required an exorbitant amount of dirt to level out the yard. I asked him to leave me my own dirt and he refused. Brent also said he would come scrape up the large amount of concrete and crushed concrete base dumped by their contractor ( Bill Wright Concrete) so that I can put dirt and sod down to finish the yard. He never came out to do it after repeated calls, emails and stopping in the store. Brian, other co-owner, called me once after I stopped in the store and told me Brent would call me back. I'm still waiting and it's been 4 weeks. read more

Had a liner replacement done.. 5 service calls ( which trying to get them even to come out was a nightmare) and it's still leaking! The owner Brian is absolutely arrogant! After not answering our calls for the final time we show up to the store to get answers and he called the cops to escort my husband and I (both professionals) out! I have never in my life been treated the way he treated us! To make matter worse, I had my 2 year Old son with me! He will be seeing us in Court! ____ Update as of 7/25/17 - Brian's brother and partner reached out to my husband and is trying to remedy the situation. According to my husband, he is much more professional to deal with. Once and if he does, I will again update my thoughts after completion. read more

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Once they get the payment , nothing but crickets! The contractor they used to excavate was great. I am surprised that you buy an expensive pool and they can't take the time to teach you how to use it!! I was told it is a $75 class or go watch YouTube!! The cheapest vacuum out there and it didn't even include the hose! Really?? get your pool somewhere else if you want any kind of customer service!! read more

Del Val hmmm so if it weren't for the owners and their rude attitudes, lack of communication, and straight up unprofessionalism they would be a great pool company, their workers did a great job building our pool, it's beautiful and so far we have had no issues. HOWEVER from the very beginning of the construction Brett the owner was rude and arrogant and his brother Brian was no different during our visit to the show room to pick out the tile. We were hoping for an amazing experience giving our children the backyard we had dreamed of but the experience that we had with both owners left a bad taste in our mouths diminishing the joy that we should have felt, very sad really. Truly not a company that I will recommend nor use in the future. Their price gouging as per the other reviews is correct we got a quote for a Cover double the price of the other quotes that we received, Ludacris, I for one, am a customer that will not be repeating my business with them! I'd also like to say for the record that going in and out of the store in Turnersville several times during the course of building our pool the girls at the counter treated customers like they were a bother to them, very rude and impolite but if you look at the owners who are exactly the same way you can understand why their employees get away with it! Great product with unprofessional customer service so if you're looking to have a pool built and don't care about the way people treat you this is your pool company! NO LONGER MINE I prefer both a great product and being treated with decency the exact same way we treat our customers did I mention our family is in sales so we know the importance of customers service unlike the Hull Family at Del Val Pools!!!!!! read more

Price Gouchers their prices have skyrocketed for service They wanted 6k for a safety cover got a quote from the pool store for half that Was lucky enough to get a first visit from the father who only wanted to ask for cash upfront to install an extra pool feature so he didn't have to report the taxes to the IRS No reason to rip off your long standing customers read more

Deceiving sales department and rude manager. Nothing but disappointment since our install when they left our backyard a mess but digging out 2 1/2 feet around our pool and leaving mounds and mounds of dirt all over our yard that cost over $1000 to remove. If our salesman was the pool expert he claimed to be, we should have been advised to get a semi-inground pool, but all they care about at Del Val is the sale, not the customer. Even the electrician they recommended to us would not do the work we needed due to how big of a mess our backyard was from the install. We used them to close our pool and they did not put on our winter cover tight enough, causing it to tear and sink to the bottom of the pool. Since we bought the pool from them, we decided to give them one last try and have them open our pool this year. They did not hook up our oxygen system "forgetting" to plug it in. They also did not tell us to set up our timer so our pump was running for 3 weeks straight and blew a fuse. When I spoke to the manager about this, he belittled me on the phone, blaming me for not maintaining our pool correctly, leaving me in tears. Being a 1st time pool owner, I was hoping for some guidance and support with our purchase, and all I have been left with is disappointment, extra bills, and feeling like I have been taken advantage of. My husband had to replace our pump, not even a year old. Oh and don't forget how our vacuum that we purchased from them is also broken after only being used once last year. Bottom line, Del Val is deceptive, inconsiderate, has a poor quality service team, and seems to take pride in bullying their customers around. Stay away and shop elsewhere! read more

Del Val Pools & Spas - Our "beautiful" backyard after our pool install.... - Hot Tub & Pool Near Me - Turnersville, New Jersey

I did not have a pool installed by De Val's, as I am just starting my research process and am booking initial estimate appointments with companies to see who I would like to work with and what they have to offer. I had an estimate completed by De Val's, that I was seriously considering. I was waiting to make one more appointment and check out one more company before I made my decision. I was clearly within the timeline of my estimate of 2 weeks. I just received a message from my salesperson stating that the original estimate could not be honored for the two-week period, because sales prices were going to increase by $5,000 next week. I now know I will not work with this company because they cannot honor their estimate for the time it was given. The salesperson asked me to call them back so they could explain everything and wanted to rush me into the sale. I will not call them back for me there is nothing further to explain, I am insulted by the price gouging. read more

Sadly I am leaving a negative review which I never do but feel compelled to warn others as well. My pool which they installed is not even 3 yrs old. The liner already tore. Fine, didn't grip about it. Went in ordered a new one.they come out to install it, its not the liner I ordered. They already removed my old liner, call and speak to the owner but now im basically forced to take a liner (which I absolutely hate!!) and keep it or have them leave. Well lets be real here, if they leave now my pool walls will colapse. All the owner was willing to do is refund me $400; that's a slap in the face if you ask me after I just dropped about $3,000 for this. They lost me and anyone I know as a customer. Never again!!! read more

Del Val Pools Turnersville It's disappointing when a consumer has to give genuinely terrible feedback on a company but the point is to warn others of the headache we dealt with and I do hope that Del Val can take this constructive criticism to turn a 1 star rating to a 5 star. The purpose of calling Del Val Pools was to open and close our pool, put together a ladder that we bought from them and they also offered any other help. The fees were large but we assumed that is the price you pay for decent work. There were 2 no show and no call(s) appointments, an appointment where they left because of the rain (granted it was not their fault) and the final appointment they were 3 hours late. We had enough of the flip flops and unapologetic attitude of their management. In fact, the manager actually said, "It's no big deal. It's just a pool." Really?! Our pool was out of commission and we were SOL with wasted Saturdays waiting for them. The arrogance was disheartening and we really just wanted the steps we bought put in correctly. When they did actually keep their appointment they showed up late, did the job with an attitude, the ladder was not put into place right. For example it sits directly on the pool ledge and can cause other things to break. Also, the filter setting wasn't adjusted and so the water was pouring out. They also didn't change the cartridge on the canister. While I cannot prove it, our liner had a gash in it after they left. Its b/s like this that really makes you not want to own a pool. Needless to say, we had to have another company come out and help with their loose ends. We didn't ask for a refund, it wasn't even worth dealing with management again. read more

Covid 19 Price gougers! There's a sign in front of the store "we have chlorine". We were charged $69.99 for 5 Ibs. of chlorine tablets. ($13.99 lb.) Other nearby stores (Leslie's) are charging $50 for 7 lbs. ($7.14 lb.) When I called the store they said that's the way it is. It's based on what we pay our distributor. Well they shouldn't be paying their distributor high prices. They should buy from Leslie's! Then they went on to describe their rock solid not returns on chlorine purchases when I didn't even ask for a return. "There are no return signs on the door and it's on the receipt". Seems like they are well prepared for the backlash. I asked to speak with a manager and they said she will tell you the same thing. Guess I'm not the only one calling on this? Always call ahead for pricing for anything theses days. read more

I bought a Pentair Master Temp 400 natural gas heater on 7/20/2015 for $3,220.67. After three years, the heater is leaking and Del Val told me it was due to a low PH! We were never warned by Del Val or Pentair the PH is that critical. No heater should fail after 3 years period! We had a Raypak heater which lasted 12 years, same PH! Del Val's answer was to quote me another heater. Are you kidding me???? Talked with the manufacturer and they agree it might be a manufacturer's defect. However, Del Val will not help period. So now starts the legal end! AVOID DEL VAL POOLS & SPAS AT ALL COST! They are quick to take your cash but will not even assist if a problem occurs! AVOID DEL VAL!!!! read more

I cannot relate to all these terrible reviews at all. Del Val has always been A+ service for me. My most recent hot tub repair was completed timely and professionally. Dylan was out to do the work and kept at it until the job was done. I'm so grateful for these guys!!! read more

Do not ever give Del Val Pools any money to perform any service. They will perform no follow-up service if you need it, or charge for what should be warranty work. You are no longer a customer as soon as they have your money. If you use them after all the warnings in these reviews, you deserve what you get. "Let the buyer beware". read more

We recently got our pool installed by Del Val pools and I have never been more frustrated about something in my life. As far as the pool company goes they were nice and thats really all they have going for them. We were originally told when we inquired about the pool in the beginning of June that we would have the pool installed by the end of June. We didn't get the pool installed until August. I understand that they are busy and everyone is asking for pools at the moment but just tell us that instead of not answering our calls and saying we would hear from them soon.They also told us we were getting certain things like a self running vacuum, and that we wouldn't have to worry about the chemical aspect of the pool and that also was false. Our problem really lies with the installers. They put the pool in and left the cardboard all over the yard, didn't leave any instructions on what to do after the pool was installed, and left the yard in complete mess. Then asked us for another check for $200 because they had to "dig more than expected" Which blows my mind since it was with a dozer and not actual physical labor. We had to call another pool store that tested our water for us, gave us the proper chemicals we needed and told us what to do step by step to get it swimmable. We paid a decent amount of money for this pool and were told certain things that were just not done and we are left to pay more money at another pool store because this one couldn't follow through. They should really consider getting new installers read more

What a waste. The so called owner Bryan is the most unprofessional, arrogant,ignorant person you could ever deal with. Before the sale he is so great but once he has your money say goodbye. Had a liner installed and 2 week later a small section popped out so I called to have them repair it. I was told the service call was 85.00 and they do not warranty the service!!! He told me I should have read my paperwork better. The worst stay away from them!!! read more

horrible!! horrible11 horrible!! the owner brian huoo does not know how to run a business!! hung up on my husband how do you not stand by your work!! how do you not tell a new customer with a $60,000.00 motorized cartridge filter pool that you don't know how to service them, let alone close or open!!! or that you will not come back out to try to fix your mistakes!!! you are rude and your service staff who both hung up on us!!! i will shout as long as i can and tell everyone not to trust your company nor your services. you will be hearing from my lawyer!!! they don't even deserve one star read more

I cannot speak for their work, but I recently inquired about building an in ground pool. The salesman (Rich) was a typical used car salesmen with lines like "dont tell my boss I gave you this price" it actually made me sick. By the end of the sales pitch, we were given a price for a 14x28 pool at a price that most other companies were quoting an 18x32. I did not trust the salesman and Altogether the salesmanship was a huge turnoff. It lead us look elsewhere. I got the same feeling a few years back when I got a quote for a hot tub. read more

There is no consistency with pool closings or openings for this company. I recently had a pool opening done by them and they had two younger guys come out who barely even know what they were doing. They were lazy and did not even try to help put the mesh cover back in the shed. I am a single woman who cannot lift the heavy thing on my own. They also did not know to put the pipe back that allows me to backwash when needed. The older guys who come out are slightly better and know the job well but there is NO CONSISTENCY!!! They need to teach their workers a consistent way to open and close a pool. read more

Yeah..well....not so good over here in Hammonton. Our nice new pool that Del Val installed never got clear. I went through hundreds of dollars in chemicals only to discover there was almost NO sand in the filter they installed poorly. It had spewed it all out into the pool when it was initially installed. Trying to talk to Brian is impossible. I would never recommend this company. read more

I was thinking about buying a pool here and after reading everyone's experiences.... I couldn't run away fast enough... thank you for the feedback... read more

pay attention to all these reviews because no one is lying here! these people are the worst! very unprofessional and brian along with his side kick rich should not be trusted. very rude. very very rude. dont try calling .... if they know your number ... they will not answer. i called. my hubby call. but when i called again from my job # they picked up beacuse it waa a 212# find another company. i wish i did read these review before giving them my money. run run run .... they dont even deserve a star. bambi h read more

This 'professional' company treats their customers like crap. Their techs came to open my family pool and wound up creating nothing but a headache. Broken pipe, chlorine all over the deck (we have animals and this could have been a serious issue had we not washed it off ourselves), unnecessary electrical issues....and more. When we called them to address the issues everyone was nothing but confrontational... including the co-owner! He even went as far to tell us to remove our review if we wanted any sort of credit!! No way! The truth is out, y'all suck! DO NOT USE!!!!! read more

The customer service is the worst I ever experienced. If I could give zero stars I would. Dont expected to feel valued. They act like they are the only pool company around. If you call and get Renee at the end of the day hang up because she acts like a monster who you just disturbed!!!!! read more

I dont want to give a1 star.but they dont have anything less cuz that's what I would give them I went there for apart yesterday and they wanted $89.99.Then I went to anchors pools in Blackwood I got the same part $54.99. 37.00 cheaper for the same exact part so I think they are very overpriced and I will not be going there again so check out the other places for pool parts before you go there and buy something read more

Pool is less than 3 years old. So far had to replace pump twice, sand filter twice, filter head unit once, skimmer intake twice. And the steps had to be re-leveled. Over it. They had to have used refurbished parts on my pool. Woman on the phone is a complete jerk every time we call. The owner (im so sorry for him) he is so nice but he hires bad teams. Its not the fact things are breaking its the fact that every time i call, i feel belittled by the woman on the phone and the team. UPDATE: they called me and removed me from schedule due to my review!! HAHAH read more

If I could give them 0 stars I would. I got a pool from them less than 3 years ago and it's been nothing but issues since the beginning. They are rude to deal with whenever I have called and when I scheduled them to come out the techs are quick to just leave. I literally had another company come out to confirm that we had a tear in our pool liner seam, which they did confirm. When I contacted the service department, their response was that it isn't a seam tear, it was a liner tear that went into the seam. They actually had the nerve to tell me it would be almost $2300 to do another install and they need the payment in full to even be put on the schedule. I will be filing a complaint with BBB as well as looking into taking them to small claims court for the cost of the damages. read more

This is a great place to BUY a hot tub but don't expect any help if something goes wrong. Brian (the owner) never returns phone calls, you have to catch him in the office. The guy really knows what he's talking about but he's not into service. Maybe all these places are alike but if you buy at DelVal, make sure you know how to wire 240v and are prepared to spend a LOT of time on the 'Net if something goes wrong. read more

I've read all of these reviews and it is really not representative of my experience. I had a new install of an inground this year and purposely waited the entire season before I posted. The biggest surprise that I see in these posts is everybody slamming them and specifically slamming Bryan. Sometimes I think that people post negative reviews because they are upset, but people with good experiences don't bother posting. I certainly think that this is the case here. I will say that my experience wasn't without issues, but I don't think that this would have been that different with another shop. The dig and install wasn't as good as I would have hoped, but that part worked out in the end. It was more of a personnel issue than anything else. This is what keeps me from the fifth star (although four is pretty good)! I really don't understand the way people are negative on Bryan. If I could rate anything five stars, it would be Bryan. From the start, he was patient and explained everything in detail. And throughout the process, even when there was issues, he was attentive and fixed everything quickly. He treated me like I was a priority. He stood by everything that he said he would do. Again, I think the negative reviews are a bit misleading. This is a construction business, and anyone who has ever dealt with construction will understand that there are issues during the process, and if you want to make it work, you need to participate in the process. You can't sit back and then just complain when everything isn't perfect. I will just sat that you shouldn't let these reviews keep you from going to Del Val. I am honestly not the easiest person to deal with because I know construction, and am somewhat of a perfectionist. For me to give them a thumbs up and four stars says something. Give them a shot and judge for yourself. read more

The worst. It sad when for over two years you try to get a company to come out and look at a problem with their product. To many phone calls to count!! I have had sunrise tub for three years and the side panels are falling apart, no help from them on that. The gellcoat is delaminating in tub! I have called both Brian and Sam, stopped in the store too many times to count. And still no help from them. Please do yourself a favor don't buy anything from these guys. Deafly don't expect any kind of help Or service from them read more

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WARNING WARNING Can I give a company a no star review? I have never written a review before, but maybe I can save someone else the pain and inconvenience caused by this company. I just have finished dealing with DelVal on a issue that I considered a warranty claim and what appeared to be an incorrectly installed light fixture according to the technician. The original work was done almost a year ago. My deposit for a service call was not returned and the technician changed his story when we all spoke together over the phone. A good company would have offered to refund a portion and apologized for the misunderstanding. I was told by Renee that she did not care about poor reviews and if I wrote one she would void my warranty and refuse to answer my calls. Can this be legal? So I have learned my lesson and lost $373.00. I have never been spoken to that way by anyone...I guess I can understand why the tech lied. A WARNING!!!! read more

Ignorant people. I sometimes stop at the WAWA near this business. On several occasions, including this morning, one of their trucks was parked in the fire zone in WAWA. This shows a lack of respect and caring for the laws and those around them. If they do not care about this, why would you ever think they would care about you? If they snub their noses at a simple thing like where to park, do you really think they would care about any issues you might have with their work. If they are too lazy to park a few feet farther away, why would you think they would walk a few feet to do their job right? read more

If you are thinking about doing business with this company. RUN! Run FAST! RUN IN THE OTHER DIRECTION. If customer service is this bad in the beginning when everyone is putting there best foot forward, trust me it can only get worst. I should have read the reviews before I drove there. It's just not worth the headache. YOU HAVE BEEN WARNED!!!!!! read more

Del Val installed my pool. The installation went great. Zero complaints. Their service in the retail store is the worst ever. I was sold a salt water type pool and was never told of the all the extra maintenance costs of the chlorine generator. Had I been told about all the extra costs, I would not not gone with the salt water pool. I am a first time pool owner and I was getting the worst help from the retail people. I would test the water almost weekly and was told I needed a ton of chemicals. If I had a problem, they would throw more chemicals at me. If I had a question, they would throw more chemicals at me. None of the people had any clue. They are all very poorly trained. Turns out many of the issues I was having with my pool were related to the equipment and not the chemicals in the pool. They did not educate me much about the equipment on my pool. It would have been really useful for them to teach me how to be able to tell when the sensor has been used up. I guess they rely on youtube to teach people. I switched where I was buying my chemicals and testing my water this year. I found out what a rip off Del Val is. Their chemical pricing is so much higher than most other places. I would have my water tested and if I had a problem, they would tell me what I needed and why and what it would do to solve the issue. I never needed as many chemicals as Del Val was telling me I needed. They are very high priced to open and close my pool. The service is not worth the extra costs. The service department are lazy. There is no other way to say it. You can never get them on the phone and always need to leave a message and then they never call you back. This has happened several times over the three years I did business with them. Bottom line, I will not do anymore business with them. Their terrible service is not worth paying a premium for. I should have listened to all the bad reviews I read online. They have a rather bad rep online for a reason. read more

Horrible company! We have had a leak in our pool since they replaced the liner 3 years ago. They refused to fix it. Stay away!!