Terrible experience, let me count the ways: - Did you know…read morethat even if this place is in network with your health insurance, because this place is affiliated with a HOSPITAL, your co-insurance and their rates are 5 TIMES higher than if you went to a regular imaging facility. Eg. Diagnostic Medical Group, or United Medical Imaging Healthcare. Save money and go to a regular imaging facility! - appointments are hard to get compared to a regular imaging facility. I was able to get one from UMIH with in a few days - staff here all have bad attitudes - facility is dirty and crammed, feels gross just sitting in the waiting room - imaging techs are not nice and not helpful - because of the affiliation with hospital, it does alot of teaching, so you will get medical students during your exam, and if you don't like that, there's no way around it. - Their patient portal is the WORST I've ever seen in my life, nothing works, and it looks like it was created in the 90's, you can't even pay your bill on the patient portal! AVOID!! This is the LAST time I'm EVER going to go to any of the Pomona Valley facilities.

PICK A DIFFERENT PLACE FOR TOUR ULTRASOUND…read more I've had great care since day one through Pomona Valley. Pick another location for your ultra scan. The older male tech doesn't communicate what her is doing or looking at. I had to ask throughout the entire scan. And the photos at the end were of absolutely nothing. No attention to detail at all or sensitivity to the scan.

I have to start out by saying I'm claustrophobic and have an anxiety disorder when put in tight…read morespaces. This facility had available appointments sooner than most others I reached out to where I needed a wide-bore MRI (open at the end of the tube so its technically a closed one). The technician David was one of the best I have ever had work with me. It's only because of his sympathy and kindness that I was able to get through this very needed MRI my liver specialist needed me to get done. I postponed it for 6 months cuz that's how much I hate doing closed MRI's. David showed a level of patience that is not common in all medical settings. Hats off to him for not giving up on someone like me. He talked me through it and again was so patient with the fact that I was having such a hard time starting it and staying in the machine. I couldn't have asked for a nicer person to help me. The invoice and results took a bit longer than expected but I think it's because they were having issues with the internet and equipment. I'm not sure. I had to call to remind them to send my doctor the images and for some reason they sent the cd's but not the actual written report. That was strange. But they at least emailed me the report after I called and asked for it and I finally got an invoice to submit to my insurance after I emailed them asking for that too. Even with those smal annoyingl details I'd still use them again for any MRI tests I'd need to get done in the future (hopefully Ii dont need them). So I'd highly recommend them.

I was very happy with the experience here. They got me in right away, and were very professional. I…read morewas happy they had an open air mri, and the technician made me feel comfortable. The girl at the front desk had my disc and paperwork ready for me when I walked out. Appt was at 9pm... great that they were open so late so I was able to get my mri done quickly!

I came here. I have an appointment. I spent an hour here. I was very satisfied good customer…read moreservice. Hopefully I don't come back back again again, but the office has very good. Decent people.

Came here to get a MRI of my hip after childbirth. Lots of parking, friendly check in, they were…read moreplaying Lilo and Stitch while I waited. Because I had an appointment, very easy in and out. Wish I could have gotten a copy of the image to give to my whole care team though.

This place gave me a peace of mind for myself and my daughter. I loved the ambiance. Location was…read moreeasy to find. Plenty of parking. Pricing was affordable and staff was friendly. definitely recommend.

John has an incredible faith and you can see the love of Jesus in him, I recommend him to anyone…read morewho's trying to find a professional and caring consult for your health and soul when going through sickness, God bless this man

My wife came in today for scheduled bloodwork for my son. He had an appointment for 3:30 PM, and…read moreupon arrival, they checked in and were put in queue as it showed on the screen in the lobby. Given a Friday afternoon, it was crowded, but saw my son's name on the list confirmed they would be seen in order. As they waited, a lady came in and got the attention from the staff, and asked for a walk in, claiming she had an appointment. She didn't but they somehow gave her a spot. As my wife waited, seemingly longer, they noticed that my son's name was no longer on the monitor queue. Other customers were being called in, including some that arrived after them. My wife finally got a staff member's attention and told her the situation. The "rude" female insisted that they had no control over what the screen showed. (Odd that you can literally put people on the walk in queue but have no say with actual scheduled customers, BS). Long story short, they ended having to wait until all customers were seen, including walk appointments. After, pleading with the staff member that we were scheduled, they did nothing to help and made us wait until closing. Again, scheduled appointments are confirmed via text and email if you have been here. But no attempt to fix the situation. The worst experience ever at Quest (given we've been here several times and haven't had an issue). The horrible, staff member who would not help, and to top it off, she kept telling customers how busy they were because they were short staffed. That is no excuse when assisting customers. Second, saying that they had no control over the queue when they were clearly able to take walk ins, but mysteriously removed my son from the list. We've been to this location before, but it seems that horrible employees lower the standard of customer service and the overall business. Even worse is that so many people rely on Quest because many private doctor's offices do not handle internal bloodwork; so Quest has this massive contract with nationwide offices to do bloodwork for them. The customers who rely on Quest are our family members, whether sick, elderly, some dealing with major medical issues, yet they might come here and have to deal with the BS that my family dealt with today. Just horrible. Hoping to figure out if there is actual management or staff supervision to bring this issue to.

I was referred to this location for blood and urine work through a third-party doctor. upon entry…read moreThere were no staff available only several kiosk machines to check in, very discouraging. I checked in using the kiosk machine and it recognized my information as having an appointment. when my name was finally called. I went to the back room and they started asking me questions and stated they did not have an order for me and I would need to Leave. I tried calling right in front of them The Doctor Who referred me and they insisted I step outside. Very frustrating. I was able to call the Dr who set this up and they mentioned all my information was in the Quantom portal. As soon as I had gotten off the phone they called me back in.

My apprehension for the MRI was quickly allayed with the calm and professionalism at the office…read moredesk and particularly with Carvin (the MRI Tech) who surprised me with a beautiful rose after the appointment. Thank you

Been to eat too many MRI places in the past couple years (getting old and having accident prone…read morechildren sucks lol) This place is by far the best, I've been here 3 times. They called me to schedule the appointment. Appointments were readily available. Office is clean and the staff is super friendly. The front desk ladies, the actual tech and the helper were equally as helpful and friendly. Bonus, they gave me a CD of my images (without asking) and uploaded the images to my provider. Then thanked me with a single rose!

Chino office needs to get some equipment updates Bone…read moredensity machine would not work TWICE?? 0

My girl had a referral from her doctor for an ultrasound and needed to get this procedure done…read moreASAP. We walked into Centrelake Imaging Chino. They didn't have an opening at that moment, but the receptionist made an appointment for a couple of hours later, and we completed the procedure. The customer service is great. They are courteous, caring, and professional. I recommend this medical establishment for those who want no additional hassle or stress when making a visit.

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

Clean, professional, attentive, great care and answer all your questions. Sometimes the wait is a…read morelittle long but it's because they draw your blood right then and there if needed and you get to see baby each time. They don't rush you out the door, so the wait time is understandable. Worth the wait, great experience !

I had a horrible experience with them throughout my pregnancy the doctor was always forgetting us…read morein the room and never knew what we were in for and they never transferred my information to the hospital for my delivery . They ignored the hospitals request for my information after they called and emailed several times and never sent anything. I had to get extra medication I didn't need due to their lack of communication and mistakes. Please go to a different provider if you want peace of mind.

Just got two CT scans here in two weeks time period. The first was no contrast and second was with…read morecontrast. You basically arrive 30 minutes early to fill out a questionnaire that they suggest you do it online before arriving. You go to your perspective line and checkin. If you have a referral they'll take it from you but they normally already have it from the primary care or specialist doctor. Your wait time varies but mine took no more than 10 minutes. My first scan was quick as you undress and put on a gown and instructions were easy to follow. As for my second scan I was poked multiple times which irritated me but it got done and I was on my way. I thought overall they were efficient and I got out of there quickly. They have plenty of parking outside. If referred again I'd choose this location.

This review is for suite #208. I had a very disappointing experience. My 8:30 AM ultrasound…read moreappointment was canceled by the office, but I was never properly informed. Because I was instructed to fast (no food or water) before the exam and arrive at 8:10 AM, I followed all of the instructions and drove to the office. Before my appointment, I received multiple phone calls from the office. Each time I answered, there was complete silence. No one spoke, and no voicemail was left. When I called back, the office was closed, so I had no way of knowing that my appointment had been canceled. This is very concerning. If you're going to cancel a patient's appointment, please leave a voicemail or send a text message. Patients shouldn't have to guess why they're being called, especially when they're fasting and driving to an early morning appointment. When I shared my concerns with the front desk, I expected some understanding. Instead, I was told that "most people prefer phone calls." That completely misses the point. My issue wasn't that they called. It was that no one spoke, no voicemail was left, and no text was sent. Even if I were in the minority, basic communication is still important. I wasted my morning, drove to the office unnecessarily, and fasted for no reason. I hope this office improves its communication so other patients don't have the same experience.