I have to start out by saying I'm claustrophobic and have an anxiety disorder when put in tight…read morespaces. This facility had available appointments sooner than most others I reached out to where I needed a wide-bore MRI (open at the end of the tube so its technically a closed one). The technician David was one of the best I have ever had work with me. It's only because of his sympathy and kindness that I was able to get through this very needed MRI my liver specialist needed me to get done. I postponed it for 6 months cuz that's how much I hate doing closed MRI's. David showed a level of patience that is not common in all medical settings. Hats off to him for not giving up on someone like me. He talked me through it and again was so patient with the fact that I was having such a hard time starting it and staying in the machine. I couldn't have asked for a nicer person to help me. The invoice and results took a bit longer than expected but I think it's because they were having issues with the internet and equipment. I'm not sure. I had to call to remind them to send my doctor the images and for some reason they sent the cd's but not the actual written report. That was strange. But they at least emailed me the report after I called and asked for it and I finally got an invoice to submit to my insurance after I emailed them asking for that too. Even with those smal annoyingl details I'd still use them again for any MRI tests I'd need to get done in the future (hopefully Ii dont need them). So I'd highly recommend them.

I was very happy with the experience here. They got me in right away, and were very professional. I…read morewas happy they had an open air mri, and the technician made me feel comfortable. The girl at the front desk had my disc and paperwork ready for me when I walked out. Appt was at 9pm... great that they were open so late so I was able to get my mri done quickly!

Great experience here…read more Scheduling was very easy, I emailed them a copy of the doctors order and they were able to schedule me within a week. They also verified my insurance in advance and told me what my copay was going to be. On day of appointment, I arrived a bit early and only had to fill out a little bit of paperwork instead of the normal big stack. Appreciate that. The ultrasound tech was very nice and knowledgeable and has great bedside manners. She was very thorough and proficient. Afterwards I was able to get a CD to take to my doctors office. Very pleasant experience.

Came here to get a MRI of my hip after childbirth. Lots of parking, friendly check in, they were…read moreplaying Lilo and Stitch while I waited. Because I had an appointment, very easy in and out. Wish I could have gotten a copy of the image to give to my whole care team though.

This place gave me a peace of mind for myself and my daughter. I loved the ambiance. Location was…read moreeasy to find. Plenty of parking. Pricing was affordable and staff was friendly. definitely recommend.

John has an incredible faith and you can see the love of Jesus in him, I recommend him to anyone…read morewho's trying to find a professional and caring consult for your health and soul when going through sickness, God bless this man

Nicer, cleaner, and more spacious than Lab Corp. Easy parking. Easy check in. Short wait times…read more Procedure was quick and painless. Staff were friendly. No complaints.

My wife came in today for scheduled bloodwork for my son. He had an appointment for 3:30 PM, and…read moreupon arrival, they checked in and were put in queue as it showed on the screen in the lobby. Given a Friday afternoon, it was crowded, but saw my son's name on the list confirmed they would be seen in order. As they waited, a lady came in and got the attention from the staff, and asked for a walk in, claiming she had an appointment. She didn't but they somehow gave her a spot. As my wife waited, seemingly longer, they noticed that my son's name was no longer on the monitor queue. Other customers were being called in, including some that arrived after them. My wife finally got a staff member's attention and told her the situation. The "rude" female insisted that they had no control over what the screen showed. (Odd that you can literally put people on the walk in queue but have no say with actual scheduled customers, BS). Long story short, they ended having to wait until all customers were seen, including walk appointments. After, pleading with the staff member that we were scheduled, they did nothing to help and made us wait until closing. Again, scheduled appointments are confirmed via text and email if you have been here. But no attempt to fix the situation. The worst experience ever at Quest (given we've been here several times and haven't had an issue). The horrible, staff member who would not help, and to top it off, she kept telling customers how busy they were because they were short staffed. That is no excuse when assisting customers. Second, saying that they had no control over the queue when they were clearly able to take walk ins, but mysteriously removed my son from the list. We've been to this location before, but it seems that horrible employees lower the standard of customer service and the overall business. Even worse is that so many people rely on Quest because many private doctor's offices do not handle internal bloodwork; so Quest has this massive contract with nationwide offices to do bloodwork for them. The customers who rely on Quest are our family members, whether sick, elderly, some dealing with major medical issues, yet they might come here and have to deal with the BS that my family dealt with today. Just horrible. Hoping to figure out if there is actual management or staff supervision to bring this issue to.

Been to eat too many MRI places in the past couple years (getting old and having accident prone…read morechildren sucks lol) This place is by far the best, I've been here 3 times. They called me to schedule the appointment. Appointments were readily available. Office is clean and the staff is super friendly. The front desk ladies, the actual tech and the helper were equally as helpful and friendly. Bonus, they gave me a CD of my images (without asking) and uploaded the images to my provider. Then thanked me with a single rose!

The staff were friendly and polite. I was given some forms to fill out and after a short wait got…read moreinto the MRI session. The technician explained the process and treated me with respect and humanity. Good place when you need a MRI.

Excellent service from both Jeremy and Freddy. The ladies upfront are very friendly and can answer…read moreany of your questions. This is a quality business with good people

Chino office needs to get some equipment updates Bone…read moredensity machine would not work TWICE?? 0

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

Clean, professional, attentive, great care and answer all your questions. Sometimes the wait is a…read morelittle long but it's because they draw your blood right then and there if needed and you get to see baby each time. They don't rush you out the door, so the wait time is understandable. Worth the wait, great experience !

I had a horrible experience with them throughout my pregnancy the doctor was always forgetting us…read morein the room and never knew what we were in for and they never transferred my information to the hospital for my delivery . They ignored the hospitals request for my information after they called and emailed several times and never sent anything. I had to get extra medication I didn't need due to their lack of communication and mistakes. Please go to a different provider if you want peace of mind.