My wife came in today for scheduled bloodwork for my son. He had an appointment for 3:30 PM, and upon arrival, they checked in and were put in queue as it showed on the screen in the lobby. Given a Friday afternoon, it was crowded, but saw my son's name on the list confirmed they would be seen in order. As they waited, a lady came in and got the attention from the staff, and asked for a walk in, claiming she had an appointment. She didn't but they somehow gave her a spot. As my wife waited, seemingly longer, they noticed that my son's name was no longer on the monitor queue. Other customers were being called in, including some that arrived after them. My wife finally got a staff member's attention and told her the situation. The "rude" female insisted that they had no control over what the screen showed. (Odd that you can literally put people on the walk in queue but have no say with actual scheduled customers, BS). Long story short, they ended having to wait until all customers were seen, including walk appointments. After, pleading with the staff member that we were scheduled, they did nothing to help and made us wait until closing. Again, scheduled appointments are confirmed via text and email if you have been here. But no attempt to fix the situation. The worst experience ever at Quest (given we've been here several times and haven't had an issue). The horrible, staff member who would not help, and to top it off, she kept telling customers how busy they were because they were short staffed. That is no excuse when assisting customers. Second, saying that they had no control over the queue when they were clearly able to take walk ins, but mysteriously removed my son from the list. We've been to this location before, but it seems that horrible employees lower the standard of customer service and the overall business. Even worse is that so many people rely on Quest because many private doctor's offices do not handle internal bloodwork; so Quest has this massive contract with nationwide offices to do bloodwork for them. The customers who rely on Quest are our family members, whether sick, elderly, some dealing with major medical issues, yet they might come here and have to deal with the BS that my family dealt with today. Just horrible. Hoping to figure out if there is actual management or staff supervision to bring this issue to. read more

I was referred to this location for blood and urine work through a third-party doctor. upon entry There were no staff available only several kiosk machines to check in, very discouraging. I checked in using the kiosk machine and it recognized my information as having an appointment. when my name was finally called. I went to the back room and they started asking me questions and stated they did not have an order for me and I would need to Leave. I tried calling right in front of them The Doctor Who referred me and they insisted I step outside. Very frustrating. I was able to call the Dr who set this up and they mentioned all my information was in the Quantom portal. As soon as I had gotten off the phone they called me back in. read more

Quest Diagnostics - Kiosk Check-in no personnel service - Laboratory Testing Near Me - Chino, California

Nicer, cleaner, and more spacious than Lab Corp. Easy parking. Easy check in. Short wait times. Procedure was quick and painless. Staff were friendly. No complaints. read more

Their system should be improved Example- when I try to change my appointment to walk in, it doesn't cancel in system. They waisted my valuable time. They are so cold, unkind. read more

Worst staff ever. The women who work there are incredibly rude and have no idea how to fill out information. It was my first time coming and I checked in but my name wasn't coming up.One of the women (short, dark slicked back bun, mid-20's maybe) was so impatient and tried to make me look bad when I followed instructions but it turned out to be a system issue as to why my name wasn't showing up and not by user error. Other staff members followed her attitude. They even put my address in incorrectly and got all huffy when I pointed it out over THEIR mistake! Very unhelpful and there needs to be staff training in customer empathy and relationship management. Very disappointing experience. I almost don't trust them with my samples. read more

I came in during my lunch break with a scheduled appointment I made online. I was in and out in such a speedy time! I checked in on the kiosk which was so easy and took about one minute then sat down and was called within 5 minutes. My blood draw also took about 5 minutes. The staff employee I had was a lady; she was friendly and took my blood quickly with ease. I am very happy with my visit and would come here again. read more

I've been to this Quest Diagnostics location a couple of times before, but the phlebotomist who drew blood from me today did such a HORRIBLE job that I was compelled to write this review. While I was waiting on my chair in Stall #7, I looked at the vein on my right arm (which is where I always get blood drawn) to see if there would be any issues for the technician to stick the needle into it. The vein looked good, but to my immediate SHOCK, I watched as the phlebotomist inserted the needle WELL AWAY from my vein...as shown in the photo I attached with this review. There have been previous times when other phlebotomists inserted the needle in a way that was a bit uncomfortable, but the fact that I literally said "OW" and grimaced the whole time today's technician was drawing blood, showed how much more painful THIS experience was. To make things worse, this phlebotomist didn't even care to ask "Are you okay?" or remotely apologize considering that she could see the grimace on my face. I guess this technician has done this job for such a long time that she doesn't care if she's performing the blood work in a haphazard manner. Just get me on my way so she can work on the next patient. If this phlebotomist did this half-assed job to a 5-year-old, it's not an exaggeration to say that this would be a traumatic experience that will make this child refuse to go to a medical office ever again. Disgraceful. I WOULD go to a Labcorp to get blood drawn, but for some odd reason, the majority of its locations are going out of business or temporarily closed due to a maintenance issue near where I live. Fortunately, there's another Quest Diagnostics close to my house. But this Grand Avenue location is in a really nice area... Such a shame that a phlebotomist who's bad at her job had to make me not want to go back to this office ever again. read more

Quest Diagnostics - That red dot is the injection site where I got blood work done at Quest Diagnostics in Chino. The needle didn't touch my vein. - Laboratory Testing Near Me - Chino, California

I've been here over 3 and half hours as had no appt with appts they're running almost half hour behind due to they say short staff... I did lend up making appt for another day .. horrible they can't take a wait person when some people don't answer to their names.. read more

This is the easiest, fastest, most convenient, most reliable, always clean, quick service lab available in Chino Hills. The techs are always professional, they're very experienced so you're not in a lot of pain when they have to do a blood draw, and they get you in and out quickly if you just register online, check-in online, and arrive at your appointed time. I have come here for no less than 10 or 15 labs test over the years and they continue to impress me with the quality of service that has never diminished! read more

Quest Diagnostics - In between Ross and 09 Ranch Market, off Pipeline and Chino Hills Pkwy. - Laboratory Testing Near Me - Chino, California

Clean and well organized. Here for a blood/urine test. Check in from my phone. Just a few minutes wait. Painless blood draw and pee. Now off to coffee and breakfast! read more

Making an appointment saved me so much time. Using their website was easy to navigate and making the appointment was a piece of cake . They will also send you text reminders :) I showed up 10mins early and completed the self check-in. Surprisingly, I was called in at my appointment time (great job!) and the visit was quick and easy. The facility was also clean with a large waiting room. Lastly, the technician was super nice and helpful...I think her name was Kelly. read more

They have a big waiting room with plenty of seats. The check in is very easy. And the staff is friendly and professional. Unlike the one in Chino on Philadelphia! read more

If you want to meet actual zombies before Halloween, come interact with the people here. They have no people skills. They grunt, they don't know how to draw blood, and you will meet someone that barely speaks. I don't know what their hiring process is here, but I second guessed I was in a nightmare not a lab. These people have zero skills let alone customer service skills. read more

Absolutely the worst experience I have ever had at a lab! The front desk woman was incredibly rude and clearly couldn't care less about her job or the people waiting. I had an appointment and arrived on time with all my documents in order, but was still made to wait over an hour. Even with an empty lobby, they still couldn't get people in and out in a timely manner. I ended up leaving and will go anywhere else for my lab work. Every single person working there, including the manager have a nasty attitude. Don't go there! read more

Meghan was amazing! She was very professional and friendly. I hardly felt the needle! She is very skillful! I hope I have her work with me next time. I waited less than 5 minutes. I recommend having an appointment. read more

Horrible service. I had my first urine test and I didn't understand the process. She told me to pee till the number 2 line and I asked did you want me to pee the rest into the toilet and she rolled her eyes and said as much as you can to 2. Literally didn't make sense. Also if you hate your job and us so much then don't work here. Your shitty attitude doesn't have to be brought to work. read more

My husband and I went for a lab test on the wrong date. However this very kind and nice phlebotomist took us without hesitation. Desiree was really great and very accommodating to my husband and I which we greatly appreciated. Hope every one I this profession is as nice and caring like Desiree. Put your mind at ease during the blood extraction. Thank you, Desiree. read more

After checking in, I was quickly called in even before my appointment time. Kelly was friendly, very efficient and clearly explained all procedures. She drew blood painlessly and quickly - so I complimented her on her skill level. I was in and out within 15 minutes. Best testing procedure I've ever had. read more

Worst experience ever. They never call the standby list. Im running 12 minutes late than my appointment and system automatically put me on standby list. I'm 27 weeks pregnancy with fasting and waiting for three hours and still not get any service done even I'm the first one on the standby list. After I spoken to the staff twice they chose to ignore me and tell me to reschedule. If they can't do the service why can't they tell me at first place. If you don't ask they say nothing. Just keep patient waiting there forever without any notice. read more

Fast. In and out. Pleasant experience. Checked in via my phone entered the facility and was soon called.

This was my first time being here and most likely the last for this location. I checked in through the link sent to my phone and got a screen saying that I was checked in and was good to go. Upon walking in, I took a seat. I realized that the link on my phone was faulty, and I was not actually checked in for my 11 a.m. appointment. I then checked in at the kiosk, and one of the nurses came out saying that they were backed up and it was most likely going to be a while. I ended up not being seen until 11:50, which was the most I waited to get blood work done. I don't understand the point of making an appointment when I was going to be seen an hour past my scheduled time. When I was finally seen, the nurse was nice and gentle, which is why I gave this place two stars. read more

I went there today for a blood draw and Yaritsza was very professional, friendly, and was able to answer all of my questions. It was a pleasant environment, and the office was very clean. Highly recommend read more

The service is really bad here.. the employees are too busy chatting with each other and turning down walk ins. Spent 2 hours here to just say they can't see me. I'm here on the last day of my pre employment drug screen and they are still chatting away wasting my time and others.. STAY AWAY FROM THIS PLACE!!! I lost the opportunity of this job because of their lousy service Time to sue because I didn't get hired because of this game they play read more

I had to get updated bloodwork done for my doctor and Quest Diagnostics Chino made it as quick and easy of a process as possible. Appointment is recommended and can easily be done online. There is plenty of parking in the parking lot as there are various medical offices in the same building. Their location is on the second floor and can be accessed via the elevator as soon as you enter. The morning of my appointment, Quest sent me a text to my phone to virtually check in. No need to check in again when I got to the waiting room. I brought a book to read while waiting and I didn't even have time to open it, they called me right away! The phlebotomist was friendly and professional. I'm not the greatest with needles but she made the process super easy and quick. I was in and out within 15 minutes. I was happy with my experience overall. read more

This place sucks. Computer check should say turn around, no more walk-in available. Staff is not even friendly and are so BIG. read more

I have been coming here for lab tests since it opened. The phlebotomists are capable. I don't remember a time having a problem with taking blood samples for me or my young children. Most of the staffs are polite and considerate. There is a lot of seating area. Having an appointment is best. Walk-in is an option. They take walk-ins every 30 or 60 minutes. You see your name on queue so one can gauge the wait time. read more

Just witnessed an employee respond in a rude manner to customer that was not rude. The customer ended up leaving before she was called back because of this. read more

I called in to make an appointment and the next available wasn't until next week. I went in the next day at 6:30am and they had an opening later that morning. So if it's urgent, try going in person. I was quite nervous, as I had gotten blood drawn before and had been left bruised. However, Megan quickly put me at ease. She was very kind and gentle and quick. I would actually recommend Megan specifically, if you can. I would come back here again read more

Quest Diagnostics - Blood draw. No pain whatsoever! - Laboratory Testing Near Me - Chino, California

I had to drop of a lab specimen for mom a few weeks back. Couldn't get an appointment to drop off specimen, tried while I waited to see if any othe local Quest had availability for specimen drop-off, nope. I was told when I checked in would be an hour for drop-off, after 2 hours I was told sorry, still have to wait. NO attempt was made for a urine sample drop-off and the fact that insurance info was uploaded when checking in make ABSOLUTELY NO SENSE that a specimen drop-off can't be taken!! I have used Quest for over 25 years but since the pandemic it has become difficult to get appointments. read more

Very clean and the staff is top notch!! Best way to get right in is to make an appointment. Quick and really easy.

5 stars for phlebotomist Desiree who drew my 2 year old's blood today. She was very kind and calm and skilled, which helped the whole lab draw go very well. My kid only shed a few tears with the initial poke of course, but there was blood drawn with just one stick, and he walked away smiling. Thanks for making a potentially difficult situation great! read more

Horrible customer service. I watched them kick out an elderly couple for not having an appointment. They were there with a fluid sample which needed to be submitting in a timely manner. They threw them out and said tough luck you should have read the policy about appointments. How shameful!!! I bet they wouldn't throw out their own grandparents. Also the place wasn't even close to busy,.,, read more

Recommended with reservations. First of all the staff at Quest is fantastic! They're friendly, efficient and professional. However! Your system leaves a LOT to be desired. It used yo be so easy to schedule an appointment on line. All the prompts quickly took the user easily through the process. Now, in every attempt, we can not get past identifying the type of test required. It refuses to take us to the next step and there's no prompt or explanation as to why or how to continue. So, we went to the process of scheduling over the phone. Not difficult at all, BUT, when arriving last week for a scheduled AND confirmed appointment, your check-in "machine" indicated there was no appointment set! Didn't matter that we had a confirmation number and since you have NO ONE at the front desk to help, there was no one to take up this issue with! So, we had to reschedule for this week, and change a doctor's appointment because they would not have labs in time. How convenient! So, today we have a CONFIRMED APPOINTMENT with confirmation number for 10:10am with a check-in time of 10am. At 9:30 you sent a check-in text for our "9:40am" appointment!! I only hope that IF we're able to break the sound barrier to get there in time, we'll FINALLY have our necessary labs complete for our RESCHEDULED doctor's appointment! PLEASE! Get your act together! read more

Came here for bloodwork on June 22,2023 and was amazed at how quick the phlebotomist was. I didn't even feel the needle go in! And I didn't get the usual bruise either. I strongly recommend seeing Darshka, she was in booth 4 read more

Do not go without appt. Took my toddler for walk-in appt. Waited 3 hours nothing. I saw 3 people missed their appts so they could've seen my son but they don't care. The staff just doesn't care. read more

Had an excellent experience with Branden, he drew my blood painlessly and efficiently. I highly recommend asking for him. The 4 stars are because of wait (moderate), and that no one was ever at the desk to answer those Q's that the machine can't. read more

In and out with an appointment I made online. Erika drew my blood and was professional and friendly and efficient! This made it a very positive experience! read more

Perfect visit. Picked an appointment time on line and they were right on time. Everyone was masked and distanced as they should. Blood drawn quickly and I was in and out in less than a half hour. Results posted on line within a week. Will definitely be back for all future testing as needed. read more

Employee incorrectly put in my old address on the bill caused the bill send to collections and harm my credits. Filed complaint to corporate waiting for their corrective action. They verified that the order from my doctor is my correct address, so the employee made a mistake read more

I love that this location is in the Spectrum shopping center. I can reward myself after getting blood drawn!! They have Covid precautions in place. They check temperatures at the door and seating is spaced apart. You have an option to wait outside too. They have a new Walk-In policy. They only take walk-ins between 630 and 7:30 AM. After that you need to have an appointment. I saw many people walk in and the staff looked for an available appointment either at that location or another. I always make an appointment and they take me on time. The lab techs never hurt me when drawing my blood, which is a must! read more