From first seeing a dining room table and chairs in a friends' home in Arlngton to occasionally strolling through the Boston Boylston Street showroom and then finally buying a platform bed with storage drawers, I have been impressed with their furniture. So much so that when I knew I would be moving into a new home in a retirement community west of Boston, I knew it was time to buy two nightstands to go with the bed. The Memorial Day Sale mailing made it happen.
Fast forward to move-in date here where I discovered to my dismay that the wall for the bed wasn't wide enough to accommodate the new, as yet undelivered, nightstands! Scrambling th the help of my niece, I found two others on their website that would work. But would Pompanoosuc Mills honor an exchange of two custom made nightstands for these different ones?
They would! Understandably they voiced a wish I'd realized this sooner--as did I, of course. The new nightstands won't be delivered until the first of the new year. But that is a very small price to pay for being able to deal with a company that has truly bent over backwards to keep a customer happy. Beautiful furniture made by a beautiful company staffed by beautiful people! So looking forward to getting the new nightstands and so thankful for all at Pompanoosuc Mills. read more