We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The Villa at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos. read more

Pono Property Management - Security deposit refund notice - Property Management Near Me - Honolulu, Hawaii

See all

All these positive reviews have to be from friends or employees, or maybe they are just selective in which tenants they care about. Almost two months into our lease, literally NONE of the 15+ issues called out in the lease inspection have been addressed. Even the stuff they called out in their own walkthrough; not even one appointment has been scheduled. Having a functional clothes dryer would seem like a given for a house rental well over $6k/m, but I guess it's not important to them. Or how about a stove that takes over 45 minutes to get to 350 degrees? Or a fridge that runs constantly causing huge electric bills? My experience: They don't care at all about tenants and have zero follow up. I don't expect houses to be perfect, but I expect at least some repairs after 2 months. Of course, it's the property owners who choose them, and let's be real, they don't care about tenants. So, for prospective landlords: Pono ignores problems so long that they go from small fixes to major issues. We have 2-3 of those on our list that, if addressed years ago, would be minor bills, but now require major repairs. Example: I see at least 3 tree saplings (yes, trees) growing in the gutters. That doesn't happen overnight, that's long term ignoring of potential problems that will lead to major water damage. Oh and as a kicker, Pono has the balls to charge you a monthly fee for the honor of using their website to put in repair tickets (which they then delete without addressing them). Landlords: They won't maintain your house, and you'll eventually get hammered with huge repair bills Tenants: Stay away from places they manage, they ignore you (even they stuff they promise to fix in the lease signing) read more

Riley is awesome! First company that is understanding of our needs. Also very organized through app of setting up utilities, all informations of the unit, and having to pay online makes it easier. Thank you read more

I found an apartment that looked good and wanted to schedule a showing. Damon left a message and I called him back the next morning. He told me that two weeks out from today was too late and he wanted me to guarantee that I would lease the apartment without even seeing it. He was rude and condescending and was trying to pressure me into a lease and then said he didn't want to waste his time since he had a bunch of other applicants. Just from this interaction alone, I would NEVER use this company. What a joke. If I could give zero stars I would. read more

Thomas did a great job responding and getting me a new washer quickly. I was very pleased.

Pono's online system made leasing easy and efficient, I was happy with the experience!

WOW! We have been working with Pono PM with Kevin Cram as our manager for close to a year. Working with Pono to manage our property has been effortless and very transparent. They work hard to keep our property on Kauai in great condition yet aren't overbearing. I like the fact they treat us kindly and do things fast. We don't have to worry about the things we used to with our old company on island. They never have left us hanging. Kevin has been living on island for many decades and knows all you need to know to be an excellent property manager. He is polite and values respect. We never have to worry about him giving us 'odd' estimates that don't quite add up or bringing up problems at the last minute like our former manager. He takes the initiative and gets things handled before late fees and inconveniences to our tenants arise. Our family is very happy with PONO and Kevin as our manager. If you have been holding back on making a property management switch - don't wait! If you switch to Pono you will not be disappointed. Last but not least, thank you Kevin for your dedication and professionalism. You have restored our faith in the property management industry. God bless! read more

From first contact, the professionalism and caring was very evident with Katrina. She was thoughtful and considerate to allow our son to tour the intended rental home in our absence. Her communication was excellent, and our trust was solid. In all aspects the entire experience was PONO! read more

The service is good. I've only had my property serviced once. It was for screen replacements. The frames are old and rusty but still only the screens were replaced. Now they have gaps. Otherwise, I can pay my rent through autopay and, with a hefty fee, pay with a credit card if I wanted. read more

I had a wonderful experience dealing with Kelly Dewey in Pono Property Management. She is responsive, knowledgeable and professional in managing with my rental house in Kona. All my request and tenant issue are always handled in a timely matter. Thank you again! read more

Easy transition from property management companies. App works well and setup was quick. No stress having to input any information from previous property manager. read more

Very good and trustworthy company to work with. Highly recommend using them for your needs

Pono has always been quick to address problems and concerns. They are a good company to work with. Their online self service app makes life easy. read more

Katrina and Erick Galvan are outstanding property managers. They have taken great care of our property and tenants for several years. Katrina and Erick are exceptionally reliable, knowledgeable, professional, and personable. We have worked with different property managers in multiple states, and the Galvan team set the bar very high. They are thorough, detail-oriented, and also fun to work with. When we first reached out to them, Katrina walked us through the process and clearly answered all our questions. They did an excellent job putting our property on the market and quickly finding great tenants. We trust their judgment and appreciate their recommendations on any items that come up. We can relax knowing our property is in great hands. read more

The Pono team give us peace of mind handling the rental process of our property. They really came through for us first-timers in the beginning phases of renting out our property because we had no idea where to start. They took the stress and burdens off us and we are so thankful for that. They are knowledgeable, very responsive and helpful at everything from finding cleaning vendors to tenants. They have an open line of communication for any issues that arise with our tenant so we are always well informed. Erick, Katrina and Logan are an amazing team. I highly recommend the Pono Property Management team to take care of your property management needs! read more

Accurate representation and meticulous care to make certain that we were completely aware of our contract and requirements. Very professional. read more

Our house we rent from pono is great location and they always take care of any issues right away . The property manager Kelley is awesome

Thomas Determan is an outstanding and reliable property manager. He is very knowledgeable, professional, and exceptionally helpful. I was able to get his advice on my other property as well. read more