Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Awesome customer service. Very detailed in what they do…read more Always gets back to me if I have questions about managing my property.

We recently moved out, after living for 5 years in a one bedroom apartment at 400 Hobron Ln, The…read moreVilla at Eaton Square. This place was roach infested from the start of our lease. We were unable to use a majority of the kitchen cabinets, as they were faultily built with cracks and spaces all throughout the cabinets and counter tops where the roaches would have access and constantly leave a mess everywhere. And when we told the people who were sent for regular maintenance inspections that there was a roach problem, their response was "Yeah it's a problem. we get that complaint from a lot of the apartments in this building." So they acknowledged the problem but did nothing about it. We did once pay with our own money for pest control that the building offered, but they just sprayed chemicals for less that a minute in the kitchen and the problem didn't resolve or improve so I was not willing to pay for toxic chemicals to be sprayed in my home again. I've suffered from asthma and eczema and am sensitive to strong cleaners, pesticides/insecticides and fragrances so I avoid using those in my home. Instead I use natural non-toxic cleaning products. Also being pregnant, and having a toddler I was very careful about what I bring and use in my home. When moving out, we barely interacted with our property manager Ian, but instead with the relator he was working with named Marsha. Marsha and Ian came to check the apartment and take pictures for listing and Marsha told us they would be listing the apartment next week, and to start looking for a place to move. So we did and ended up moving out the next month, and they still hadn't listed the place. Anyways, we asked our property manger Ian for a list of cleaning vendors that they suggest and work with and he said to talk to Marsha the Relator. Marsha said she had a cleaner who was already working on another apartment in the building and he could do the cleaning, carpet cleaning and fix paint if needed but we had be completely moved out and officially hand over the keys to her 4 days before our scheduled move out date, so she could give they keys to the cleaner and it would take him the next 4 days to complete. This was very stressful and really messed with our moving out process. But we did it because Marsha said that if we went with another cleaner, we could end up having to pay more if they needed to come back to clean more. We checked with Ian and he was okay with this, so on our last day I met with Marsha at 6pm and she had me and my brother help her check all the cabinets were empty. She sprayed Raid roach killing spray all throughout the apartment, the fumes were so strong I had a head ache and felt sick, and we still had to stay standing in the apartment for about an hour and a half as she inspected the place and talked a lot to us. I showed her the mailbox and the parking lot. She also had me bend over behind the toilet to turn off the water, mind you I'm 6 months pregnant with all of this happening. I felt like it was a very unprofessional and it took way longer than expected, almost 2 hours in total before we said goodbye and I could finally get back to my toddler. I think or hope it would've been different if the property manager Ian had handled the check out inspection and handing over of keys instead of the relator. Now 3 weeks after moving out, we've received our security deposit return check and notice, which is a lot less than we were expecting. We asked for an itemized receipt with our return and were told yes, but only received this "breakout". Now seeing we were charged $890 for cleaning and carpet is ridiculous. We lived in a small 1 bedroom apartment which was left pretty much the same was we found it, plus 5 years of normal lived in wear and tear, without any maintenance on the property managements part, besides fixing the washing machine a couple times when it would stop working. We left the apartment bare, the same way we found it and generally cleaned what was in our control. I have no idea how it costs nearly a thousand dollars for the cleaning fee of that apartment. And without an itemized receipt. It doesn't add up. Also the $200 charge for roach treatment is not our responsibility to pay, we did not cause the roach infestation, and had previously complained about it to the management company who ignored the problem. We always had combat and hoy hoy roach traps in every cabinet and around the kitchen, it did not fix the problem and I was not willing to spray toxic chemicals in my home daily at the expense of my family and our health. It was always a problem that we had to deal with and it will continue to be a problem unless they fix the cabinets/countertops and seal all cracks, holes to cover the access points and hiding spots for the nests, they will come back especially with the roaches traveling from the trash room and apartment to apartment through the pipes, electrical outlets, AC vents, ect. Check attached photos.

I just had the most pleasant experience with Neil and Momoka…read more We just closed on a difficult escrow with Neil being the seller's agent and me as the buyers agent in this transaction.. From the very beginning, we had a difficult seller, and lots of technical difficulties due to the COVID-19 crisis... Neil and Momoka Both really went out of their way to assist at the highest levels possible. I am very impressed with them, and hope to work together with them again in the very near future.

Staff here are great and always returned my calls, texts and emails promptly. Was able to conclude…read moremy transactions efficiently and with no hassle. Friendly and definently know their business! From rentals to home ownership, they got it!

If you've ever worked with a property manager, clear and proactive communication can be a struggle…read more With Thomas, we have not only experienced fantastic and proactive communication, but also that he is knowledgeable, friendly and cheerful is an added bonus. As a veteran, he is also very considerate of that and offers great service for members of the forces.

Worst property manager that I have ever dealt with in my life. Poor people skills. I don't…read moreunderstand how someone like this can hold a real estate license and be in the people business.

I had an excellent experience with HPPM. We lived in an older house in Kaneohe that had multiple…read moreissues during the 2.5 years we lived in it but HPPM was always quick to respond to any issues. For instance, our refrigerator broke overnight on a weekend. Mike called me within 5min of submitting the maintenance request and had a loaner fridge to me within 2 hours so none of our food spoiled. Would recommend to any renters on island.

I highly recommend Hawaii Pacific, Property Management! I have had several property managers and…read moreHPPM are the very best ! Our property manager, Sara is very professional and experienced and very easy to deal with .She always ensures the best outcome in every situation and handles everything smoothly and seamlessly. It's a good feeling to have someone managing your property that you can trust.! Mahalo HPPM and Sara !

My husband and I have rented from Remax Kai Lani for going on 9 months now. As an active military…read morefamily we run into the worse property managers/Realtor you can imagine. I was not playing games this time and was not afraid to say something when we were getting mistreated or ripped off. But I am so glad to say that this experience has been amazing! Sarah B. is so respectful, truthful, helpful (she is honestly a genuine person out to help families and keep both landlord & us happy), and keeps close communication with us. I needed a place quick, like in less than a week! she got our credit check, apartment ready for move in and our lease to sign within that time frame. In all my years of renting, I have never had such a great experience. The world needs more property managers like Sarah B! I have been to their office in Kailua on various occasions to drop my rent off, and their whole staff is so friendly! The office is nice and open. Their is always someone at the front desk to greet you and welcome you. HIGHLY RECOMMENDED!

Updating after our move out inspection:…read more I know a lot of people have a hard time during move out inspections, and trust me we have been through 3 out here in Hawai'i and this is our first smooth, and best one so far. Sarah showed up early, did our inspection, wasn't the type to make up and comb through the house like a realtor trying to suck money out of you, not at all! She was honest, respectful, and had all our documents ready. Because we are an active duty family we didn't have a forwarding address for the rest of our final out docs.& security deposit, Sarah took care of all of that. I am so thankful for such an amazing realtor and by the end of our lease, we have seen her more as family than a realtor. That's hard for active duty families because we have moved so much and seen it all. Rest assure Sarah will take great care of you and goes the extra mile to make moving in and out easy and relaxing! Thank you so much Sarah Byrne and staff! Lots of love. Burnette Family Ps. Just got our security deposit and I have to say that was the quickest return of deposit we have ever seen! Awesome work Sarah!

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

Very unprofessional. Non-responsive. Lack of concern. Went around me to make a complaint against…read moreme. I would NEVER work with this organization. Have considered entering a complaint with the reality board. If I ran my business this way, I would not be in business. One of the rental units they manage is above mine. The hot water tank leaked and flooded my unit. The agent has yet to contact me. And, spoke in a besmirching manner to our board president indicating I was making a big deal out of nothing. It's been three weeks. This event caused me to be displaced from my home and thousands of dollars in repairs which are still ongoing. From her, not even a courtesy call or text. In fact, they've gone out of their way, NOT to talk to me. Hugely disappointed in their organization.

The service was reprehensible! Existing problems were never disclosed and thousands of dollars of…read moremy personal property was destroyed. Worms and mold seeped out of the walls and I was to be accountabe to clean such issues. After giving proper notice and paying an expensive Professional cleaning service, I received an email from their agent, Kelly Allen, stating "I did not have the decency to clean properly". In my opinion, What jerks! I will never use any realtors in connection with Kelly Allen, nor Carvill or Sotheby's as long as she is in their agency.