I've been taking my maltipoo to Poochie Spa on and off for about a year now and I'm very happy with their services. I could count of them to do a wonderful job on anything from a simple bath and blow dry to a full groom, including filing his nails, brushing his teeth and giving him that cute fluffy look. And when his coat got seriously matted, which happens from time to time, they always took their time with him, even though he was very scared and anxious. Give them a try! read more

Poochie Spa - Coco after a full bath and groom at Poochie Spa (November 2023) - Pet Groomers Near Me - Jacksonville, Florida

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Owners are very amazing people great with communication and really care about their customers! Also if you want your dog smelling like a fresh load of clean laundry for almost two weeks after a groom definitely come here ! When I tell you my dog smells like heaven I mean it I can smell it by my pup just walking past me lol definitely wish I knew how they do it ! read more

I am never one to complain but this was the worst grooming experience. His fur is all uneven & he has cuts all over his body. They didn't even trim his nails. He's a 12 year old yorkie-poo and every groomer I've had says he's a perfect angel. The lady here said "he didn't like me". He's been so traumatized since, he hid in my jacket crying the whole way home and is now in his crate (which he never does). I would not reccomend. Reply: The owners reply is a complete LIE. They have not reached out once, and he was groomed one month ago at the spotted dog pet spa. There was also a customer in there complaining he was cussed out by the groomer. Do not even try to come with me that my dog is "heavily matted". He is very well taken care of and still has spots that are open wounds from you guys. My vet even was disgusted by your treatment and was able to trim his nails in 5 minutes (I took him there the day after because I was so concerned). Take responsibility for your companies actions and don't blame the dog owners. read more

Poochie Spa - My poor baby after being groomed here - Pet Groomers Near Me - Jacksonville, Florida

I haven't had a dog in well over 5 years, so when I decided to pull the trigger and get another rescue, I knew I had to look for a groomer. Poochie Spa has good reviews for several reasons. The customer service is top notch: super friendly and efficient. Prices are reasonable. Appts are readily available and the wait time isn't long. My dog came out looking like a rock star. Okay, so my dog isn't some show dog. I'm not picky on how his hair is cut or the little details. I just want him to look good and smell good. After a few hours at the Poochie Spa, I was incredibly happy with the results. He will be going back regularly as I was extremely satisfied. See pic and judge for yourself. read more

Poochie Spa - Don't deny it. He is quite handsome - Pet Groomers Near Me - Jacksonville, Florida

Sorry y'all! I was clear when I brought my dog on that I had a hair appointment at 10 am. I brought her for 9am appt. 1:15 she's still not done all kennels we're full or even doubled up. 4 hours and she's still not done. She blamed it on phones and other dogs etc... I chose here instead of PetSmart and now I'm questioning that. She'd been washed and semi dried out. Still not cut/trim or nails. I think y'all bit off more than you can chew. Some of our schedules don't afford us the time or luxury to leave our dogs all day long and wait. I'm so not impressed with this at all. read more

I took my Dog Winnie here for a Bath and her nails and Alana did a the best job rounding out her nails. She's a 60 pound black mouth cut who can be difficult around her paws. Winnie had an adorable bandanna, we are both happy! read more

I love taking my dog Chase to Poochie Spa. I live 30 minutes away and don't mind driving out to take him there. The staff is so sweet and I also like supporting local businesses. They always do a fantastic job every time. Thank you Poochie Spa for taking care of my Chase! read more

Poochie Spa - White dog Chase - Pet Groomers Near Me - Jacksonville, Florida

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I brought my dog Maui in to see my friend Alana & all I have to say is she did a fabulous job on him and he wasn't stressed out at all like when I brought him home from my last groomer! Thank you again Alana, we will be back for sure!! read more

There are two things consistent about this groomer: 1) they are inconsistent and 2) they do NOT follow your instructions. This is the second negative review we're writing after removing the first when they promised to do a better job and supposedly wrote down the specific instructions on how we wanted our Golden Retriever groomed. Grooming is subjective and how the customer, not the groomer, wants the dog groomed is what should be followed. Not here, and when you injure our dog, in any manner, because you do NOT follow instructions, that's when you MUST find another groomer. I dropped the dog off this AM and specifically told Leah, the owner, "do NOT touch the dog's nails" as they were trimmed the day before at the veterinarian. What's the first thing I'm told upon picking the dog up? One of the dog's nail's was bleeding because they couldn't follow instructions. The groomer wasn't told that (or so she said). The first time they couldn't follow instructions resulted in the dog being shaved, as in to almost the skin, when we specifically told them "do not shave the dog!" We're not sure how much clearer an owner needs to be with a groomer. DON'T means "do NOT". Apparently, this is too difficult for these groomers to understand. There is very little consistency in the cutting/grooming. The thick fur and the feathering on the dog's hind quarters was very visibly inconsistently trimmed and remained quite thick, indicating very little was trimmed off and what was trimmed was done without any attention to detail. I wish I could leave a better review, but two failures to follow instructions in the last three visits means quality control and attention to detail, in what is a supposed to be a customized grooming, is sorely lacking. We will not return nor do we recommmend this groomer. Finally, as to others who say the responsiveness of the business owner is impressive, we say responsiveness to complaints is too little, too late and simply an attempt to deflect poor service. Had the owner listened to the client's instructions and not ignored them, there would be no complaint. read more

Best grooming salon in town hands down!! I come in with my puppy for the past year and it's such a great experience every single time. The groomers are always patient with the dogs and there grooming skills are excellent. Lea the owner make sure her shop is a friendly environment. I recommend this salon to all my friends and family!! I will be returning! read more

Poochie Spa - Poochie spa groom - Pet Groomers Near Me - Jacksonville, Florida

BEWARE! Do NOT take your dog to this establishment. They will try to BRIBE you with a free grooming service to try and take your review down. They are incredible unorganized and will LIE about you on Google reviews. My dog had been going to this groomer for 3+ years. They canceled on me 5 minutes before my appointment. (We live 45+ minutes away) The owner was very rude when I asked if another tech could groom her since I was already in the area, she seemed unconcerned that I had driven that far. I understand that emergencies happen. However, when you run a business, just because one groomer calls out, shouldn't put you in a place when you need to cancel appointments 5 minutes before they arrive. I also don't like how the cages are all stacked together and my dog (who is 13+ yrs old) would often wait hours "drying" in a cage surrounded by barking dogs in other cages. Just seems unorganized. read more

My sweet babies are part of my family - I wouldn't trust them to just anyone. I have been bringing my dogs there for at least 6 years and up until this moment, I have always been pleased. Today, I am OVER THE MOON and just have to write about it. On Tuesday, I adopted the sweetest girl that is somewhere between 7-9 years old and ALL of her life has been spent in a cage. She was being used as a breeder (she is a Bichon) and was only good for making babies, once she was no good anymore, she was dumped. I am not going to get into the POS that would have done this or the people that insist on getting "a deal" by frequenting these kinds of disreputable breeders...ok moving on. Anyhow, since Lacey has been in a cage all of her life up until now, I was certainly not going to let her be caged at the groomers, which is already pretty scary. So, I called Poochie on Wednesday, explained the situation and Stephanie assured me she would not be caged. This morning I got there as they were opening and they greeted me warmly. I promise you they had not even gotten settled yet and honestly, it would have annoyed me if a customer showed up as I was just trying to start my day...but they greeted me and Lacey warmly! They also invited me back to be with her the whole time. I got to be next to her while she shook in the bath, which was unbelievably clean, by the way; I got to be next to her while Stephanie dried her with the possibly scary dryer; I was next to her while she had her nails clipped, her ears cleaned and the rest of her body cut and shaped. Throughout the whole thing, Stephanie continued to softly talk to Lacey and reassure her. She also periodically stopped so that I could hold Lacey and give her cuddles between things. The other two ladies there came over and helped with different things and were also kind and patient. This experience was wonderful. They were wonderful. There just arent enough words to express my gratitude to Poochie Spa and Stephanie. read more

Leah and her team do an amazing job every time with our two goldens. I know when I leave them there, those dogs are in trusted, loving hands and really appreciate every time how you take the time to reference what you did last time, do you want to change anything, etc. I can't imagine taking them anywhere else. Try them, you'll be glad you did. read more

I took my shih poo there when nobody else would take her because she was 17 years old. They did a fantastic job with her. I am so grateful and so impressed and will continue to use them. Everyone was so kind and professional. Job well done! read more

always does spectacular work leaving my dog smelling amazing. The women there are very nice as well

completely botched up my dog and hurt him. stay away if you are getting any type of cutting done on your dog. dropped my black russian terrier off yesterday. i gave two simple instructions. 1. dont shave his face. 2. dont shave his beard. picked him up and they shaved the front of his face so close it is scabbed. they even took a chuck of his eyebrow!!!!! who does that?! dog was up all night whining. his entire beard was shaved to the skin. they didnt follow my instructions. physically hurt my dog. he looks terrible (how any groomer can think this is ok is beyond me). $203 later and a big finger right in my face is what i feel like i got. read more

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I have been bringing my boys here for years. A golden retriever and cavalier/bischon mix. The little guy has congestive heart failure. He was treated like a prince with calmness and gentleness. My Golden can be very active but again was treated with kindness and gentleness as he shared many kisses to the groomer. The groomers do an awesome job and if I ever do have a concern, they address it immediately. I will never take my boys anywhere else. The owner is very accommodating to your schedule and timely when getting my dog finished. I highly recommend Poochie Spa. read more

The groomer took care of baby and made her smell great! She is super clean and nails filed perfectly! read more

Poochie Spa - The groomers took care of my baby. Super clean and smells great! - Pet Groomers Near Me - Jacksonville, Florida

I'm so happy with my grooming for all four of my fur babies. Every time I call they are so friendly and they work with me about making a appointment and they are so accommodating and they have my babies ready and they are always ready when they say they will be. Thanks for the great and loving service for my fur babies. read more

My dog is very anxious, and everyone was great with him. He looked and smelled so good when I picked him up. I think he knew he looked good because he pranced out of the spa with his head held high Definitely bringing him back for his next grooming! read more

My border collie, Sadie, has been to Poochie Spa now three or four times. They always do a fantastic job. She's a border collie, so her grooming needs aren't extensive, but they still do a great job. Sadie has a longish coat and often gets some tangles in her "pants" as the grooms call it. Ha. They always call me and let me know if she has these tangles and if they are too hard to comb out, they'll offer to cut them out, but alway get my permission first. They do such a good job cutting them out, you can't even tell they did it. Sadie always smells amazing when I pick her up and she's super soft. I highly recommend this place. read more

I have 3 miniature long haired dachshunds... not easy customers :) High anxiety, Barker's.... and then there is the long hair! Well Poochie Spa didn't make me feel bad about my high maintenance puppies and while two were getting the normal bath and trim, one needed a full on summer shave as she has unruly hair and all 3 were under $100! I'm thrilled and will be using this groomers from now on! I've tried so many others and between mediocre service and high prices I was getting discouraged.. Thrilled I found a Poochie Spa! read more

First visit! My dog is a little timid when it comes to bath time and nail trimming but the ladies said that he was timid but a very good boy. They weren't able to get his back nails since he can be a weenie and I am glad they didn't keep trying and traumatize him! They were able to file them down a bit just not a good clip. He's a short haired Weim/boxer mix so he's a good medium size. He came out smelling great and felt incredibly soft! The price isn't too bad either! I can give him baths but I can't do the nail clip or ear washing like I'd like to do so it is well worth the money to get it done by professionals! We will be going back and hopefully the more times he goes the easier it will get for him. read more

These women are wonderful with my Spirit Dogg. He is so calm and comes out super shiny. No cologne or kerchief. Great business.

The only groomers I trust with my girl! Almost everyone there knows her by name. They provide great service and do a great job! My girl is always so soft, good smelling, and clean when she leaves. They never take long especially if you make an appointment or bring your pup in early but they still always get everything done perfectly. I appreciate you guys taking good care of my baby! read more

We took our three small dogs in at 9:00 and they were ready at 12:30. We have one that was abused and is very scared of new people. By the time we left she was comfortable with the ladies. All three babies looked beautiful when we picked them up and weren't stressed at all. I highly recommend this groomer to everyone. read more

I'm VERY DISSATISFIED! took 2 of my Poms in for a grooming...was VERY SPECIFIC about what I wanted?! Picked them up and 1 of them has been SHAVED! I'm furious! Spent quality time discussing each on and she was taking notes now I come back to this!!! read more

My mom took her pekinese here today. She is a elderly, nervous dog. They handled her with care and she looks great. Very good experience after several bad grooming at other local groomers. read more

Poochie Spa - Happy doggie! - Pet Groomers Near Me - Jacksonville, Florida

Best groomers ever! We take our loved one here often and they are always so friendly. I can always leave my dog with them knowing they are going to treat her well. I was observing them trim my dog's nails one time and one of the staff couldn't help but love on our girl. We love this place, we will always come here for our grooming needs! read more

This groomer isgreat They do my westie and my golden retriever and have always done a great job. Their only downfall is they done take debit/credit cards. So remember to bring check or cash! read more

Poochie Spa - Poochie Spa - Pet Groomers Near Me - Jacksonville, Florida

Worst groomers ever!!!! They shaved down my St. CHarles Cavalier and chopped up his beautiful coat.... The did not wash well my Doberman. She came home smelling wierd. I was not happy at all. read more

I bring my dog here to get his nails clipped and filed. The staff couldn't be sweeter to my frosty boy. Cleanest dog spa I've be ever been in. Only place I'll go to! read more

I called to book an appointment for our 16 week goldendoodle on a Thursday and they got him in Friday morning! They did a great job and he came home looking so cute and smelled great. My husband dropped him off and picked him up, but the lady I spoke to on the phone was very nice and helpful. I was a nervous wreck because i didn't want them to ruin his adorable hair and shave it all off but they didn't and they assured me they would not shave his hair off! Would definitely go back again. read more

This is our second visit to Poochie Spa. Now that they have moved further south on San Jose the location is great. We have been extremely pleased on both visits. Love picking up my pup and finding him happy, excited and with an adorably cute cut. All the gals are cheery and helpful. We will be back! read more

Haven't always had a great experience with any dog grooming place I've been too. So I decided to try them out .Dogs nails needed to be trimmed and buffed. Called ahead to make sure they weren't busy. So I headed up there due to walk in welcome. Honestly this place needs a plaque from the city of how awesome they run and ha for their business! Super friendly staff. Clean environment seeming how they service dogs. Greeted promptly. Had numerous crates to hold dogs big and small. This place is doggie heaven! I will always take my dog here! For sure! read more

I hate to admit, but my dog hates this place, in fact, my dog hates the word bath, if I say let's get a bath, he goes and hides. I have to park about 50 yards away from this facility, and then walk him down here, if I park in front, he will not get out of my truck. I love this place. They do a great job washing him trimming his nails, and I try to all tonight I will do it at home, and then I will bring him. They use to be cash only, but I think they actually take credit cards now. read more

I always get super service here. My dog always looks and smells great after. Their hours are good and the location is convenient. They seem to really enjoy their work and are good at it. read more

They normally do a great job but the last time I called I told the person on the phone I was only bringing in my dog for a bath. When I got there I informed the groomer again that I only wanted a bath she asked if I wanted any extra services done like teeth brushed etc. I said no but upon my return my dog was completely shaved down to a summer cut and I was charged for this. I could have looked the other way with an apology because I understand people make mistakes but to be charged for services that I didn't ask for was highly upsetting. And we are having a bit of a cold week. My poor dog. Update: Business owner called and left a message offering to pay for the service. I appreciate the offer and the attempt to resolve the issue and so I have decided to upgrade my rating. Very good business practice. read more

First time here and I was impressed with the facility, staff and grooming. I am new to the state and have a 12 yr old German Shepard. She was very calm when I picked her up which is a good sign for me. I called on a Saturday and they got her in on Monday of a holiday week and had her done in less than 4 hours. Once again Yelp has helped me acclimate to a new state; I picked this groomer because of their reviews. read more

After keeping my dog in their "spa" for over 7 hours, I was finally ready to pick her up. I found out she had a pretty big cut on her, but the groomer "supposedly" never noticed. Then when asking for the receipt, they started whispering to each other, and then decided do question why I wanted a receipt. I will not go here for all of the reasons mentioned above. read more