Very bad customer service! It took three weeks to get them to look at my spa. I had to keep calling…read morethem before they eventually contacted me. When they finally called back, they sent a guy out with less than a 24hr notice so I wasn't able to be home. They were very expedient with sending the service call bill however. I hired another company that fixed the problem in less than 48 hrs from the time of calling him to completion of the job. His fee was half of what Pool Tec gave me as an estimate. I have three friends in town with hot tubs and I'm recommending they use this other company instead of FOOL Tech.

great experience from estimate to swimming to maintenance. We would highly…read more recommend Pool Tech for anything you need for your pool. Jason was our project manager and we can't thank him enough. call Jason for your projects

Blue Lagoon Pool and Spa is AMAZING! Their staff is very knowledgeable and helpful and guess what,…read moresuper nice and friendly on top of that. I had used another pool company for 20+ years and the customer service became so horrible that I switched. I was advised to use products in my pool that I didn't need and basically threatened to have services I didn't need in order for them to service my pool. When I switched to Blue Lagoon, Breanna got me started on a product called Supreme plus. This has been AMAZING. My water is crystal clear and so easy to balance. I'm using less chemicals than ever. I used to add PH+ about every 3 days, now it is about every 3 weeks if even that. Their team is so knowledgeable about how to deal with any issue that arises. I have a creek in my bad yard, so mustard algae likes to find its way in my pool on the backs of frogs and other creatures that come visiting. In less than 12 hours after putting in the chemicals they recommended, GONE! I used to be forced by the other company to allow them to open my pool if I wanted them to service my pool in other ways and after they opened it would take me 10-14 days to have my pool clear and clean and fully balanced - NOT ANYMORE. It used to be so cloudy when I opened. This is the 3rd year I've opened myself and each year it is easier and easier thanks to Supreme Plus. This year, I opened and I could see the bottom of my pool the day we took the winter cover off and 12 hours later (after vacuuming it) it was swim ready. Thanks to my use of Supreme Plus, I added the standard quart of Polyquat (algaecide) upon opening, but I didn't need to add any other chemicals to my pool except chlorine - all the other chemicals were perfectly balanced. Their customer service is A+++ and their knowledge has helped save me time, headaches and money. I highly recommend them to anyone who has a pool or hot tube. They will not steer you wrong and you will be so glad you entrusted your pool to them. Best of all, they are kind and helpful.

I have been with Blue Lagoon for several years now and couldn't be happier. It all started with a…read moreliner leak no one could find, but they did in a couple of hours, and it just got better from there. They reeducated me on the use of chemicals so that I now get great results with fewer chemicals. Not only do I think that is much healthier, but it has the added benefit of drastically cutting my annual chemical bill. On top of that, my pool is much clearer than it had been before switching to them. Finally, in addition to their great pool knowledge, they are always very responsive and friendly when I have a problem or question and make me feel like a valued customer.

Owning a hot tub is a lot more work than you think it is. It's not rocket science by any means. But…read moreit's not just this glorious no-maintenance-required just-hop-right-in-whenever amenity. Let me preface this with-- I have never been good at chemistry. (It is safe to say, I will never excel at chemistry.) To recap. The saga that has been my hot tub threw us down a rabbit hole of 1. flat work being done, 2. electrical being installed-- and then 3. an insane amount of chemicals being bought. There's pH increaser... and of course pH decreaser. We have bromine tablets and shock. There's testing trips. And a buttload more I don't even know... Originally, I was like-- eh, let's pop on Amazon and get some stuff. Well that quickly resulted in so many questions. We soon realized we required someone to help tell us exactly what we needed to do and how to do it. Alas, Blue Lagoon Pool & Spa. Located conveniently on the Coralville Strip. We went in and said we have this hot tub. They said... you need this. Away we went. Then a few days later we tested it and the levels weren't ideal-- we called. They said you need to do this. We did that... another few days later we test again. UGH. So we bring in a sample to Blue Lagoon Pool & Spa. We get a print out of what is up-- and a step by step plan on how to rectify it. Additional chemicals are bought. Boom. It is a work in progress. But having a local brick and mortar and ACTUAL PEOPLE to come to when we have no flipping idea what is going on with our hot tub is invaluable! The staff is knowledgable and friendly. There is a dog in the store, often, named Clover. Chemicals seem appropriately priced (though-- again, owning a hot tub requires a lot of them. It can get a bit pricey.) My only qualm is their hours are a bit hit or miss, especially on weekends. Just be sure to call ahead! Come give Clover some belly rubs and get your hot tub pristine wit the experts at Blue Lagoon Pool & Spa.

Always pleasant and helpful. I take my water to be tested and using the chemicals they carry, my…read morepool has never looked so good. I will never use anything other than what they suggest ever again.

Is there anything more adult than buying a refrigerator?…read more I mean. The measuring, review reading, feature finding, finish deciding, price checking and delivery scheduling. Not to mention emptying the old to then fill the new. Appliance shopping is exhausting! While I wanted to shop more local than Home Depot. My kitchen had other thoughts. It had to be single door, had to be a certain size... and the only feature that was a MUST was a water dispenser. (Which with a single door fridge is hard to find.) Alas, Home Depot had it. The stainless steel fridge of my dreams... errr... or rather my kitchen's dreams. Popped online. Snagged it in my cart. Scheduled the first possible day they could deliver. (A week later.) Added that they would be taking my old hunk of junk fridge away with them. (An additional $25.) Added that they would be needing to get the water hooked up to the fridge.-- cause nobody's got time for that. (An additional $25.) Popped in my credit card info. Painless. Then the day before the delivery, I got a text telling me a window of when it would be delivered. (2-6pm. Which, let me point out that is about eight hours less of a timeframe then what my local cable company gives me when my internet is acting up.) I got email updates as they approached. I got a call when they were one stop away. Two fellas in masks came during the 2-6pm window. They had to take my front door off to get the fridge in, but man-- they were speedy! They gave me tips on cleaning it. Told me how to get the water and ice going. Put my front door back on. Took my old fridge away. BOOM. In and out in about 20 minutes. This was a painless adulting excursion, thanks Home Depot!

Please don't try buying windows here!! I have tried and the company they hire will come to measure…read morewindows (Waste you time) and then #1 will NEVER contact you back and #2 will NEVER return a phone call!!! Also, all Home Depot can do is continue to refer you to this worthless third party company!!!!