Stephen with Pool Daddy did an awesome job. New pool pump, new pool cartridge filter, new pool light, two cleanings and he's planning to meet with my husband next week to go over pool maintenance upkeep. Fair prices. Great communication. Thank you for everything, Stephen! read more

Pool Daddy - Pool Cleaners Near Me - Tempe, Arizona

1 Star - Poor Communication, Poor Service, Pushy Billing We switched to Pool Daddy after our longtime pool guy retired and recommended them. Big mistake. No notice before showing up (even though we have a people-reactive dog and told them in advance to warn us). The tech backwashed directly into our yard, ignoring the clean-out 15 feet away, then tossed in only 3 chlorine tabs. That's it. When I called, I got a lukewarm apology and was told the same level of service we used to get would now cost double. They didn't address the algae issue we already had, so I ended up doing it myself. I cancelled after one week. Then came the multiple payment demands for that single week, before the invoice was even due. Not local (based in Flagstaff), overpriced, and unprofessional. Would not recommend. read more

my pool loves these guys... killer service with happy team members. Good pricing too. Just schedule a call

Stephen the owner has been great. Service 100% reliable and great pricing for big and small problems. Well connected in the community when needed a weekly spa service read more

Pool Daddy refered me to Dennis to set up my above ground pool. They told me he is the person they use for all of there above ground pool set up. He completely ruined the pump set up. I am having to have it all redone. Water pouring out everywhere. From all the connections when I turn on the pump. The electrical system was not hooked up at all and was not explained to me properly. Using an outdoor cord almost burned out the motor. The pump should have been set up with a grounded line. Pool Daddy's response is pretty much "Oh well". Now I found the full cam of foam that was supposed to be used in between the wall and the liner. FULL!!! The pool will have to be emptied, taken apart and reassembled and refilled. The pool pump and filter still Doesn't Work!! My pool is ruined. Thousands of dollars wasted. Also. Food luck getting ahold of Pool Daddy by phone. read more

Pool Daddy - Pump electrical connection - Pool Cleaners Near Me - Tempe, Arizona

I needed service asap. I'm moving and needed inspection items checked off by a pool expert. Pool daddy was able to help me quickly and I am so satisfied with the service. Kim was amazing at explaining the services and prices and the technician Jason was quick and detailed. read more

Pool Daddy - After being cleaned and serviced. - Pool Cleaners Near Me - Tempe, Arizona

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My pool is a bear: rectangular, deep, and surrounded by messy plants. Pool Daddy has been so attentive at keeping it clean and running well! I feel lucky to have found them! read more

I first of all want to start off by stating that I regret having to take this route. I do however feel that an informed decision when making choices about services that you are paying your hard earned money for is necessary. Since July of last year, we have paid Pool Daddy for weekly service on our pool that was built in 2019 in our brand new house. Sometime last year over the winter, a leak started on our pool equipment that we didn't notice as it was winter.. who swims in the winter? Regardless, part of the service that we were supposed to be receiving on a weekly basis was making sure that our equipment was working properly. This did not happen, which caused damage to our pump / motor. (Found out today that we needed to replace - $1,500.00 +, which Pool Daddy said they fixed - they stated, for free (after me receiving an invoice for the repairs and complaining for them to credit) But if your neglect to check my equipment caused the extensive damage, why would I have to pay for it? and you stated that the motor was fine). For the last couple of weekends, I have noticed an extensive amount of salt in the bottom of my pool. I expressed my concerns to Steven and at first he told me it was dust particles as it has been windy lately; correct me if I am wrong, but isn't dust brown? What is in my pool is white. He told me he would take a sample of my water and have it tested because he didn't trust his methodology of testing. He took a sample and didn't have it tested for 5 days- after I went and had my water tested 2 hours before he did (I knew based on past experiences that he wouldn't get it done). His sample was 5 days old. The only reason I received a report of a sample test from Pool Daddy on my water that was done at 5:56 PM today at a Leslie's that is 11 miles away from my house was because I sent them an email at 4:45 PM today with my results of pool water that was 5 minutes old versus the sample that they had that was 5 days old. By the way, Leslie's told me that it was likely that there were too many chemicals added to my pool and to fix that, I needed to drain my pool and start over. I have expressed my concerns to Pool Daddy about the condition of my water. I have paid for service through the end of June and instead of fixing the problem with my pool, they elected to let me know that they will not come back to my home and have decided to refund me the money that I paid for the month of June. When you consider a company to provide service for your pool, please understand that Pool Daddy is horrendous at communication, rarely to never answering the phone if you have an issue, and not showing up on the day that you are scheduled for service. . Admittedly, your first line of communication with them will be exemplary, but after they get your business, forget about it. Most businesses are quick to try to defend themselves and blame the customer for issues, but I am that one that anticipates issues and takes precautionary measures; I have two cameras in my backyard that face the pool and 4 other cameras around my home that catch everything. I can rewind up to 30 days and routinely as a habit save the footage monthly for situations like this. I have video of the service that they state is provided as opposed to what you actually receive and am more than willing to share with any and every potential customer. I am certain that they will try to come up with some type of response to place blame on me for the condition of my pool as well as possibly uploading photos of my pool that they took while it is running and circulating the water to obstruct the appearance of the excessive salt in my pool, but I am well prepared with video and photo evidence that is date and time stamped of what happens EVERY time they come to a customers home. Save your money,time and frustrations..DO NOT USE POOL DADDY. Oh and in addition, they have raised their rate from $105.00 to $120.00 per month and are now charging in addition to that, the cost of chemicals. You will be charged twice monthly. I have a copy of a report from Leslie's showing an asinine amount of salt in my pool - over 5,000 PPM VERSUS THE RECOMMENDED 3,000 TO 3,500 PPM as well as the levels of 5 other issues out of 10 (A Total of 6 markers out of balance on the list from Leslies) since using Pool Daddy. As stated, my review is to inform. If you are comfortable with a person that is cowardly and refuses to answer your calls, in addition to causing damage to your pool and not providing the service and communication that is promised...go with Pool Daddy. read more

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I've used Pool Daddy for past jobs and I just used them again to install a new pool filter. Kim was a pleasure to work with and quite knowledgeable. And Stephen was flexible and helped get the new filter installed with priority as my pool was green. He installed it with no issues or surprises and in fact came back to paint the pipes!!!!! I continue to be happy with Pool Daddy and highly recommend them! read more

Pool Daddy has maintained my pool for over 4 years. They have always been great with communicating with me on issues that may arise and have made repairs at a low price. read more

We've been using Pool Daddy for a couple years now. They are excellent. Very responsive via text whenever there is an issue. Very competitive rates. The technicians are consistent, knowledgeable, kind, and always on time. I highly recommend! read more

I had used them for major pool service a few months back and left a positive write up shown below. I wanted monthly pool service over the summer and requested a one-time service to bring the pool up to speed after the winter. When the tech left that night, the pool strainer was not sealed and blowing major air bubbles into the pool causing the pump to cavatate that could have damaged the pump. I brought this issue up to the company and expressed my concern if the rest of the service was performed correctly so Steve came out to make sure the rest of the service was OK that included a backwash valve. When I called to begin a schedule, Steve gave me two other companies to call and said they couldn't add another pool at that time. The pool does needs renovation so maybe that is an issue? read more

We have been getting our pool serviced and maintained by Pool Daddy since Novemeber 2021. Highly recommend. They always respond promptly, the service is friendly, they are very knowledgeable and always quick and efficient. The pool is left sparkling and perfectly clean! Now, if it could get warmer so I could start swimming in it! read more

Fantastic service. Fixed a leak in the pool float cement container. Definitely recommend!

Pool Daddy did a great job for us restoring our pool after it had been down (emptied) for a couple years. We required all the following: complete chip out, bond coat, tile replacemment, pebbletec resurface, pool pump, new skimmer,new pool light, new pool cleaner, deck restoration and new pool auto water leveler installed. Pool Daddy's execution of all this was fast and flawless. Completed within upfront estimate and timeline. George communicated with us every step of the way keeping us up to date on all phases of the restoration and George was very flexible allowing us to pay in increments along the way. I can't say enough about George's patience and ability to break down the entire process to us and help to understand all the steps involved. We were so impressed with Pool Daddy it was a no brainer to continue our relationship with them by hiring them to provide weekly pool service afterwards. If you're looking for a highly professional team that puts the customer first then give Pool Daddy a shot, you will not be dissapointed. These guys are the real good deal when it comes to all things pool related. They also have a very good standing with BBB as well. read more

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I am only writing this review because I found them on yelp. I will be factual with my review. Horrible customer service. We have been trying to get our pump programmed since March of this year. It has been running 24/7. I should have cut my losses a lot sooner. THU OCT 21 - EMIAL Waited another full day for them to show up. NO RESPONSE! Emailed them to cancel service. OCT 15 - EMAIL Asked AGAIN for our Pentair to be programmed. Informed them if they could not do the job, I would reach out to Pentair. They confirmed for SAT OCT 16. NO SHOW JUN 2 - EMAIL Confirmed a technician to be out the week of June 7 (no one ever came) MAY 31 - EMAIL Followed up on alkaline issue AND Pentair MAY 14 - EMAIL Asked again for our Pentair to be programmed. APR 16 - Asked technician again about the Pentair. MAR 19 - Asked tech if he could program our Pentair. He said he could not, would send a technician. read more

Pool Daddy is our eyes & ears in Scottsdale as we live out of state, we count on them to keep the swim spa at our rental up & running and they do a great job! Very professional and responsive, would highly recommend them for all your pool/hot tub needs! read more

Unreliable. The guy that is supposed to do weekly service on our pool sometimes shows up, sometimes not, but the last couple of times he skims the top and that is it. If anything is on the bottom of the pool he can't be bothered. The pics show the pool literally as he walked out the gate from "cleaning". We have reported it to the company twice and their response is "he said he cleaned it". NOTE: THE COMMENT BELOW IS A LIE. They never came back and the gate was locked so couldn't have gotten in without me unlocking it. Sorry Stephen, but your service sucked, why compound it with a lie? read more

Pool Daddy - Pool Cleaners Near Me - Tempe, Arizona

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Usually, I won't hire a business that has multiple one star reviews so I was reluctant about hiring Pool Daddy to replace my dead auxiliary pump. But after talking to various companies, I found office manager Kim at Pool Daddy to be the most professional and responsive. She promptly and patiently answered all my questions. When I expressed concern about the one star reviews, Kim nondefensively went through each one with me, explaining the circumstances. She said she has been the new office manager for just four months and told me the new procedures she has implemented. She followed up with installer Cody as to when he would be coming and let me know when he was on his way. I found Cody to be a very efficient and personable installer. I had lots of options for hiring and I spoke to numerous companies. Kim's standout professionalism made all the difference in my decision to hire Pool Daddy. read more

This box of rocks of an owner has horrific customer service. He installed a new variable speed motor that is absolute garbage (and installed incorrectly). Now that I have had an actual pool company maintain my pool.. I was just told that this "Pool Daddy" had filled my salt tank with too much salt and now have to drain the entire pool because the levels are so skewed. He may possibly be the worst contractor in the valley. Please be aware before trusting him with any projects with your pool. I will be more than happy to be a reference if you would like to learn even more about the situation that he cost me $4,000 for. DO NOT RECOMMEND. read more

Business responded the day of my inquiry and the owner came the following morning and resolved my pool cleaner issue.

Took my money. No Work Performed. This company quoted me to do work on my pool. I paid them $900. Then they attempted to nearly double the price before they started. When I wouldn't let them double the price, they kept my money but didn't do any work. They held on to my money for over a year until I contacted the ROC. The investigator thought Pool Daddy's conduct was so bad, he suggested I contact Phoenix police. Even worse, it turns out this business was engaged in unlawful contracting without a license. If they would have disclosed that they lacked a license to do the work I paid them for, I never would have hired them. They concealed that for a year. Don't hire this company that commits unlicensed contracting. Get a licensed professional! read more

I want to add pool heating. Stephan came over to inspect my pool and gave me recommendations in December. He's been unresponsive after several texts and phone calls. He picked up my phone once and said he would email me the quote. A month later, I still haven't received the quote or heard back. read more

Pool Daddy - Unresponsive. - Pool Cleaners Near Me - Tempe, Arizona

Kim and her team were able to help us quickly turn our pool from green to blue and swimming ready! Service was timely and Kim patiently answered all of my questions. Very thankful for their team and would recommend them to friends and family and use them again! Especially if you're in a pinch! read more

Was unable to maintain our pool for medical reasons and it went green. They did a great job getting it back to perfect order :)

After reviewing company after company I decided to try Pool Daddy. They responded by saying they are at full capacity for pool service and then typed "good luck". Being new to AZ and swimming pools this is very frustrating. Companies should put if they're not taking new clients on their web pages to help those who are searching for a company. read more

Started out with great tech and customer. After about a year tech was changed. Next tech let back gate unlocked and partially opened. Our home is located right off 43rd Ave and Glendale. Have 4 pups, got luckly and dogs did not get out. Talked to owner. Today another new rep showed up, we were told service day would be TU, but this rep showed with no prior notice, our dogs ran out of the house, and once again almost got out. Rep did not come to fromt door, and I work at home. This rep also left gate unlocked and left. We had appt date and times when no rep showed. Broken pool equipment. After to we advised owner we would no longer use their service. read more

Hired Pool Daddy and fired them a month later. We gave them a clear sparkling pool and within 3 weeks our pool was cloudy and green. The owner or whoever George is, is rude and likes to yell because he's workers don't want to work. Never again! Update: I was just contacted by Kimberly because of my review. She asked that I take my review down. No I will not take this review down, people need to be extremely cautious when they hire this company. I am unable to reply to the comment that Kimberly made, so I will update my review. This company just lied. Their technician Albert came out at 510am on Tuesdays and knocked on our door and we unlocked the gate. However, after Alberto servicing the pool for 3 weeks my pool turned green. George came to our location at 6pm yesterday although I was told by George the day before that he would be there between 1-4. He dumped some chemicals in there, yet my pool is still green. I now have to pay another pool company to fix their mistake because as stated before we gave them a sparkling blue clear pool and now our pool is cloudy and green. This company is unprofessional and does not like to work. They were not met with resistance, they were met with facts and did not like what they heard. Also they did not waive my fee. I told them we were not paying for services they did not provide. And yes, we did say that we would like the pool guy to come at a decent hour not at 5 o'clock in the morning when it's dark and he cannot see what he is doing to clean the pool but they weren't cleaning it anyway so what do they care about it being dark. Just money grabbers. read more

I can't express the value in finding a Company that I can trust. Pool Daddy is absolutely a trust-worthy, competent & friendly Company that I have been using for years. Anytime I've had any issues with my pool they have addressed it & made it right. I highly recommend them. read more

In one word... Professional! I can't say enough about what a relief it was to finally find a Company that could not only give me advice but that could do the job too. I had a difficult time finding a reliable, knowledgeable Company to install an above ground pool and deck that would last. George knew the right way to do this and had the team that could do all aspects of getting the best quality equipment and professional installers to put in my new pool and build a great deck. I am also using Pool Daddy to do my pool service as well so now I can enjoy my pool and I don't have to worry about a thing. This is just what I wanted, and I highly recommend Pool Daddy! read more

I was in desperate need of some pool help & advise. I called Pool Daddy, after hrs mind you, George promptly returned my call that evening. I let him know what my concerns were re: my pool. He came out the next day as a courtesy to check things out, told me concisely what needed to be done, made a plan, and the results? A sparkling clean, beautiful pool. Literally stunning because I've never seen my pool so crystal clear. Very reasonable, real experts! Thank you Pool Daddy & George for your prompt attention, & great service! Anna Woodard read more

Pool Daddy - Pool Cleaners Near Me - Tempe, Arizona

Had an old burned out incandescent pool light replaced with a Pentair Intellibrite 5G. The team who did the install (Cody and T) clearly knew what they were doing, and overcame challenges with skill and poise. The owner of the company came by during the installation to make sure that everything was going well and to my satisfaction. Great job all round - I highly recommend them! read more

I'm wondering how many of these reviews are paid for. Pool Daddy has been the worst pool company experience we have had. If you decide to go with them, here's what you can expect (and what we received): *The worst communication ever. Expect not to have emails, texts, and phone calls returned; expect to wait a week at least. *Recommendations for equipment and services that are not really needed. *Rude phone conversations. *Unprofessionalism at its finest. Good luck! read more

I have been with pool daddy for several years. I think they are under new ownership. I have had the best experience with our new pool technician. I believe his name is Zeb. Zeb is not only punctual, he is polite and respectful. He has done an amazing job with keeping up with the chemicals and cleaning the pool of debris. I also have to give a shout out to the technicians that clean the pool pump filters. They also do an amazing job. I would highly recommend Pool Daddy, especially now that they are under new ownership. read more

Had booked an apt with this company last week, and I had asked for a time frame. The day before my scheduled install I still hadn't gotten a reply from them to let me know what time they'd be here. I sent them a message the night before and at 10 pm they advise they'll be at me place between 12-5. After waiting all day, he ended up not showing up after having me wait for 5 hours today. Totally wasted my day and no follow up on the original apt nor to let me know they'd be late or anything! No communication at all. Disappointed, unprofessional, and inconsiderate of my personal time. read more

Very quick to respond and very flexible! We had a wonderful experience and will be sending all future pool needs their way!

Pool Daddy installed two new pumps for me in 2021 and recently one of them started leaking. Stephen came out and fixed it within hours of me reporting it....and right before Thanksgiving. Thanks Stephen!! read more

We had fairly involved needs/requirements - new pump/filtration system, 3 new return lines to the pool, a new light, and an auto-fill. They came out twice on two separate occasions thinking it was a new pool situation each time. When they came out the 2nd time, they guy said, "Oh, I've seen this pool before!". And in neither case did they offer a quote. Apparently they didn't need the work. I guess, at the time, there was plenty of low hanging fruit projects, and didn't want to do a project that required getting their hands dirty. The third time I sent out request for quote, they responded again, and this time, I told them not to bother. read more

I can only say that they lack professionalism. I requested a quote for pool decking, Stephen came out, I told him approximately my square footage, so he didn't measure. I asked some questions that he said would have to be answered by someone else. He took some pics and said he'd get back to me. He never did, I texted him and called the office they said that they would follow up and I never heard back. read more

We have been getting weekly service from Pool Daddy for a year and they are always on time and prepared for service. They have met all our expectations and we will continue to use them for the future! read more