Everything! Poor customer service! No consideration for property adjoining their projects.read more

For a new pool rebuild, the salesman came over 4-5 days ago, looked at the freeform (12x28)pool and…read moreleft. no measurements, just asked what we wanted ( a 12x34' rectangular pool) . He was here less than 5 minutes, and i never heard from him again. no text, phone call or email. he clearly couldnt have cared less.

I had an issue and they gave me sound advice without trying to sell me a bunch of things I didn't…read moreneed. What they told me worked just great!!

Disappointing. The guys at the store are knowledgeable but the company prices are too expensive and…read morethe service is horrendous. Pretty bad overall. I only increased it to 3* because of Mike who works at the store who is knowledgeable and very willing to help customers.

Staff in shop are friendly and helpful. Prices for products…read moreare high, but convenient. Owner (Joe) does not stand behind his work and will not return calls/texts if there are issues. Extremely disappointed and fustrated, I recommend taking your business elsewhere.

I've been using this store for years. The workers in the store are extremely helpful. Joe, the…read moreowner gives you personal attention when needed. He is conscientious and takes care of me in a timely manner. Jose, one of the repair people is very knowledgeable and follows up to make sure things are complete. They treat you like family. I highly recommend this company on Indiantown Road in Jupiter.

I hardly ever write reviews unless a company is exceedingly good or exceedingly bad. We had a pool…read moreleak and a different company come out to fix it and made it worse. Not wanting to deal with them again I called Edward and he detected it and fixed it same day at an extremely reasonable price and was just amazing. I asked for a handful of cards so I can refer him to friends and family. My husband thanked me profusely for calling and finding him. Do yourself a favor and call Edward !!!

From the owner: 1st Call Jupiter Pools is located in Jupiter, Florida. We provide swimming pool design, pool…read moreconstruction and remodeling services in South Florida. Each pool is custom designed to meet your specific desires, needs and budget. We provide services Palm Beach, Martin & St. Lucie Counties. Visit our website to schedule an appointment so we can learn about your exciting pool project or call for an affordable quote today!

We used Dun Rite from 2018 to 2026, over the years the communication has really suffered, they are…read moredifficult to get a hold of and rare to respond to issues. When they do finally come out to check the pool, they never follow up on the issue. They also did not install our heater correctly, per our new company the warranty would have been voided due to improper installation. I also asked for the anchors that were included with the purchase of the unit and they failed to respond. I will include a photo of our pool 4 days after they last "treated/cleaned" it.

The absolute worst company we have ever dealt with. Not only did they not keep the pool clean when…read morewe had them change the pool heater they installed it in such a way that it shorted out and we lost power to the whole house. The workmanship was so bad that we had to have another company come out and fix their mistakes. My suggestion, avoid at all cost

Their customer support was top notch. They have so may great design and material options that it…read morewas hard to pick. Looking forward to having them build my next pool too!

They resurfaced my pool and replaced the light. Their work was excellent, they were very responsive…read moreand friendly, and follow-up was much better than expected. Once the work was done, they came back every day for a week to make sure the pool was brushed and chemicals were correct. They came back a couple of other times regarding a pool light issue (Jandy's fault, not theirs). I would use them again in a heartbeat. By the way, other pool companies I called initially didn't even return my calls. UPDATE: It turns out that they didn't seal the niche for the new pool light they installed and I ended up having to pay another company to find the leak and seal the niche.

I purchased a Platinum Spa Topaz almost 2 months ago from Sensassion Pool & Spa. Florian was…read moreexceptional in every way. He answered all of my questions regarding this spa company as well as his company. We live in Central Florida so I was somewhat hesitant to work with a company in West Palm Beach. Florian assured me the distance would make no difference. Delivery day came and Florian was part of the delivery crew. Right on time, professional in every way, delivered and set up a terrific product. A couple questions between then and now, Florian is always just a quick email, text or phone call away. I appreciate such great communication and customer service. I am over the moon with Platinum Spas and Sensassion Pool & Spa. If you are in the market for a high end spa at a reasonable price look no further. This is my family's fourth spa and it is the best we have owned. Thank you Florian for all of your assistance and your continued support.

From the owner: Sensassion Pool and Spa Fiberglass Pool Sales and Installation…read more Turn your backyard into a resort-style paradise! At Sensassion Pool and Spa, we design, sell, and install premium fiberglass pools by Leisure Pools, proudly made in the USA and backed by a lifetime structural warranty. -Fast installation -Elegant modern designs -Licensed & insured contractor

Tyler came over to evaluate a leak in my pool…read more I had my pool evaluated for a leak by a different company many years ago and was not happy with the service or cost He did a great job figuring out the source of the leak ( it was an intake valve) , and gave me peace of mind that my tiles were okay I would highly recommend Aloha Leak

After a successful leak detection and repair, I felt compelled to come online and give the…read morewell-deserved 5-star rating. Tyler provided outstanding service--very professional, and accurate, and explained each step of the process to me. As a new pool owner, he took the time to explain to me the basics of the pool/spa system, as well as share tips and tricks for maintenance. I can't recommend him enough

I can't ask for a better personal pool service company. Excellent service, honest, reasonably…read morepriced for our services and very reliable. Highly recommend this company.

Endless Summer has been a blessing for our Stuart, Fla home--and a lot of that comes down to Ian,…read morethe owner. He's a hard-working family man with a heart of gold, and it shows in every visit. Our pool is crystal clear week after week because he does the little things right: skimming, vacuuming, brushing the walls and tile line, emptying baskets, checking water level, and dialing in the chemistry so it's comfortable for our family (no harsh smell, no stingy eyes). What really stands out is how proactive and caring he is. Ian personally checks the equipment from time to time--pump, filter, heater, salt cell--and has caught small issues before they became big repairs. During rainy stretches and algae season, they adjust dosing and brushing so the water never turns. They've cleaned the salt cell, backwashed when needed, and even spotted a tiny air leak at the pump lid that they fixed the same day. Professional, trustworthy, and thoughtful: he closes the gate for the dogs, roll up hoses neatly. Billing is simple, pricing is fair, and the value is huge--I don't think about the pool anymore; I just enjoy it with my family. If you want genuine people who take pride in their work, call Ian at Endless Summer. He treats your pool--and your home--like his own. Highest recommendation.

Back against using Blue Water Pools, this time to refinish our pool which was in bad need of an…read moreoverhaul. I checked around with a few companies to get prices and see portfolios, but since I used Blue Water previously with great success, I decided to go with them again. On the first day the team showed up as expected and got right to work. The guys worked very hard throughout the entire time they were on site and progress was quick. They kept us informed about what was going on and were excellent with communication overall, which I appreciated. Most importantly, the pool looks fantastic. We went with Diamond Brite Super Blue and it looks absolutely amazing in contrast with our new gray pavers that South Florida Paver Pros did. I have to say I'm very impressed with everything. Definitely check out Blue Water if you are in need of pool finishing or any kind of serious pool work. They have consistently delivered for us over a number of years and because of that I give them my highest recommendation.

I would give Bluewater Pools zero stars if I could…read more I hired Bluewater Pools to redo my pool Diamond Brite in November 2024. Less than two years later, the blue accent tile on my pool steps is already failing and coming off. In my opinion, that is not normal wear and tear for pool work that is this recent. I contacted Bluewater Pools about the issue and received a call back from Kevin. Without ever coming to my property to inspect the damage, he immediately blamed my pool service company and stated that my pool guy must have caused it. I asked what it would cost to repair, and I was told $200. I then escalated the matter to the owner. The owner did send someone to look at the damage, but the response was essentially the same: "This looks like the pool guy." After speaking with the owner again a few days later, I was told the same thing -- that my pool guy caused the damage. At no point did I receive a meaningful written explanation, inspection report, or proof that the failure was caused by my pool service company rather than by an installation, bonding, material, grout, or workmanship issue. The owner then offered to repair the tiles for $875, making it clear that he would not fix the issue at no cost, even though the work was less than two years old and even though Bluewater Pools could not provide proof that their work was not part of the problem. Because I was not satisfied with that response, I contacted two other pool companies for independent opinions and repair estimates. Both companies indicated that the workmanship appeared flawed, especially considering how recently the work had been done. One company even tried to demonstrate how difficult it would be to chip that tile through the water with a pool brush because of the drag once the brush enters the water. I also tested this myself, and it was extremely difficult to recreate the kind of damage Bluewater claimed my pool service company caused. After this happened, I looked more closely at Bluewater Pools' Yelp and Google reviews and found other customers describing similar issues. One Yelp review from another customer specifically mentions tile falling off, grout coming out, and a poor Marcite job after Bluewater Pools performed work. That sounded very similar to the type of failure I am now dealing with on my own pool. I wish I had taken those complaints more seriously before hiring this company. My issue is not only that the tile failed. My issue is that Bluewater Pools immediately blamed someone else, refused to accept any possibility that their workmanship or materials may have contributed to the problem, and then attempted to charge me significantly more to repair work that I believe should not have failed this quickly. I have photos, communications, and independent opinions regarding this issue. Based on my experience, I would strongly caution anyone considering Bluewater Pools to think carefully, get everything in writing, understand the warranty, review their Yelp and Google reviews carefully, and document the condition of the work immediately after completion. Pools are expensive, and consumers should be able to expect that a company will stand behind its work when problems appear in such a short period of time. In my opinion, Bluewater Pools did not do that here.