Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!

Very efficient and thorough. Does a great job with the pool and sends us pictures and detailed…read moreinformation of what he did.

From the owner: Owner Operator for a more personal professional pool maintenance and cleaning service. No extra…read morecharges for basic chemicals and cleaning. All chemicals tested weekly, adjusted and added.

Kolby has been with us for a few years now and he's extremely efficient. We have never had an issue…read morewith anything, he cleans our pool to perfection every time at a very fair price.

We contacted Poseidon when our pool pump bit the dust. Coby came to the rescue right away. He…read moreprovided accurate troubleshooting and left no stone unturned before determining that a pump replacement would be needed. He turned our greenish cloudy pond back to a blue backyard oasis. We decided to hire Poseidon for weekly cleanings and the pool has looked great ever since. They offered a great price for all services and provided us with peace of mind, knowing that the pool would be fully taken care of. Highly recommend this company!

We have been using Big Z pool service for a few months now. We are very happy with their services…read more They are always on time and very responsive when we communicate via email. I have no problem at all with recommending them to anyone who is in need of anything pool related!

From the owner: We're not just another pool company. Here's what sets us apart:…read more Family-Owned and Operated: Big Z is a true family affair! We treat every customer like family and every pool like our own. From Chemicals to Contractor: Zach, our owner, started his journey in the pool industry delivering chemicals for commercial pools. He learned the ins and outs of water chemistry and pool maintenance firsthand. Now, as a licensed Florida pool contractor, he brings that expertise and a passion for quality to every job. Quality Over Quantity: We're not about rushing through jobs to get to the next one. We take the time to do things right, ensuring your pool receives the care and attention it deserves. The Owner is on the Job: You won't just be dealing with technicians; Zach is personally involved in every project, from the initial estimate to the final walk-through. A Story of Growth: We started small, with just a pole and a net, and have grown into a thriving business thanks to our dedication to customer satisfaction. Choose Big Z for: Personalized service Expert knowledge Unwavering commitment to quality A true passion for pools

Steve was absolutely fantastic - he came out to do emergency service the very next day (even though…read moreI didn't reach out until late in the afternoon the day before). Our pool had debris from our roof project and he cleaned it up quickly and at a very reasonable price. Super polite, prompt and an honest guy. Very highly recommend Steve for all your pool service and maintenance needs!

Just wanted to give a huge shout out to a local pool company Jacksonville pool and Jacksonville…read morePool & Fountain. I was having some ongoing issues and reached out to them and Steve the owner of as fantastic; super responsive and came out same day! I'd highly recommended them for repairs or pool servicing. He got our pool back in shape in 2-3 days. They were great and affordable

Our 25-year-old pool and Lani were showing signs of age, so we decided that this was the year for a…read moremakeover. I remembered a co-worker had his pool resurfaced, so I asked him who had done it and he told me John Castleman, and he said he was very happy with his work. John came out to assess the job and give an estimate. He was very down to earth, listened to what we wanted and made some suggestions which were very helpful. We had a row of tile across the top of our pool that we were going to either replace or just get rid of, but John said they were in real good shape and suggested we just have him regrout it, which would save us money. He gave us a very competitive quote for the work. We went with this option, and it came out looking brand new! I had mentioned that I thought the pool might have a leak. John identified two leaks, one by the skimmer and one by the pool light that hadn't worked in the last 20 plus years. No wonder it didn't work. Not only were we resurfacing the pool, but we were rescreening our Lani, as we lost a couple screen panels with the hurricane last year. I pressure washed my Lani at least once a year, but there are areas I cannot reach. Our Lani structure is white, but after 25 years, the mold in those areas looks disgusting. So, before any work got started, I called Pressure Washing Alternatives to clean the Lani structure. In a couple hours, they made the structure look brand new. Cost $225. This has nothing to do with John Castleman Pools, but I thought it might help others in my situation. Our Lani was rescreened by Jacksonville Screen Inc, another fantastic company. John worked with me to make sure the pool resurfacing was done before the Lani was rescreened. This worked out really well. We added a heat pump to our pool. John coordinated the electrician to come out to add the service to handle this and took care of all of the plumbing changes to tie in the new heat pump with our system. He also installed a working pool light and a railing by our steps, (we are getting old). The whole project took about two months from the time we first spoke to John. It would have been faster, but we had to wait on the delivery of the heat pump. I was just hoping it could get scheduled by mid-summer, so I was pretty pleased with how fast it went. John suggested even though I have a heat pump, that I get a solar cover. He said it would cut down on the evaporation but also cut down on the amount of chemicals we'd have to use. Since I put the cover on the pool, I have not had to add any water, and have only had to add one Clorine tablet a week. John was good about cleaning up, never leaving a mess. He also checks back with me from time to time, and always answers my texts when I have questions. Our pool and Lani are now better than new. We were truly blessed to have John do this job for us.

I got 3 estimates for a pool resurfacing. Castlemans was the 4th. John informed me that I didn't…read moreneed to have the pool resurfaced because it still had 3-5 years left. He told me I could have the pool acid washed to make it look nicer but it was not a necessity. I asked for quotes on a refinish and an acid wash. The quote for a refinish was less than the other 3 quotes. We went with an acid wash and also installed a salt chlorinator and a new led pool light. Work was completed early, quality of work was superior. John patiently, professionally and kindly answered all questions. My interaction with John absolutely outstanding. If you're looking for quality work from an HONEST craftsman, call John. We will be using Castlemans pool when we resurface and will probably have him redo our cool deck.

This company has been amazing ! They do a great job with our pool/spa! Always on time and reliable!read more

From the owner: CPO certified, licensed and insured with 10+ years of pool service experience. read more

This business doesn't have a valid license (it's public information check out sunbiz.com) and she…read moreisn't licensed to make pool repairs but she does it anyways. She also doesn't buy brand new parts but insteads gets them 2nd hand or from other clients pools. She doesn't give her employees proper training and will turn your pool green. Not only that, when it's time to make things right and work things out she'll just ghost you and turn her phone off. Don't hire her

Save your money, you are better off cleaning your pool yourself than hiring this company. No…read moreprofessionalism. Pool full of algae since I hired them. Saw a previous review so did some research and it seems this company does not even have a valid business license.