Claimed bad service was due to a freeze but this was several months later. Has time to respond to…read morea review but not to call back a customer...or show up for an appointment. SMH.

They took my money for a month's service and only showed up once. They have no phone, No email, no…read moretext or messaging. They are thieves and scam artists.

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.

Excellent customer service, great pool cleaning business, affordable pricing, and well-managed…read morepool. Thank you!

I called Adam out of the blue in desperation after calling 7 or 8 other companies. No one could or…read morewould come and look at my pool. I am not at the house as I moved out of the area and could not do anything myself in person. Adam very kindly chose to go out of his service area (on his day off, no less) to help me in a stressful situation. He performed the services, reassuring me and the future owners that everything was working like it should. He also helped my friend who is watching the house to perform maintenance so we don't have further issues. His prices are fair and he did not take advantage in a difficult situation. He is honest and will do what he says. Adam is the kind of person we as homeowners need working in the service industry. I would recommend him in a second!

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

My pool has looked great since Sun Valley started servicing it weekly. I highly recommend them.read more

Our pump was not working, there was winter silt in our pebbleteck pool so I decided at our advanced…read moreage we should treat ourselves to a pool service. Fortunately ,only the reset button was needed to start the pump. Watching the pump, filter and everything working perfectly for at least 5 minutes I went in the house because the tech had not brought the vac. to do the pool. 1/2 hour later I realized he was still here and went out to see what was going on. . Within seconds the Jandy valve burst spewing water. He had one in the truck. When the Jandy was replaced all of a sudden the pump was leaking. When the pump was fixed 2 days later all of a sudden the heater was also leaking. Everything had been purring like a kitten and now everything had a leak, even the pressure valve on top of the filter. I have nothing else to say.

great communication, fair prices, impeccable support. 100% happy customer here.read more

Josh does great work. He is very miticulous in his planning and comes up with some amazing designs…read more Glad he goes above and beyond to make sure you have a truly custom pool. He is very knowledgeable and doesn't mind taking the time to explain the process and answer any questions you may have. I highly recommend Splash Pools for anyone looking for a pool builder.

Greg and Chad are a great team and we loved working with them. We had an idea of what we wanted and…read morewithin a few days after telling them our vision Greg had us multiple designs to look at. He also was very calm and collected, knowledgeable, and professional. After choosing a design, we were walked through what features we could add, lighted bubblers (I think that's what they're called) get them! Turn around time was almost exactly what they had predicted (however they are at the mercy of the weather so we may have gotten lucky). We were able to enjoy our pool all summer, I Did I say they were professional? They are! I'm very into timelines and communicated expectations, they didn't bat an eye at my continuous questions. Now my husband on the other hand can be a handful sometimes, they were great taking his calls and fielding his requests. If I had one bit of constructive criticism, it would be in regards to timelines and expectations. I know I need reassurance and a lot of information, so a written timeline with an FAQ page handed over at signing would have helped me in the process. This being our first pool, I don't know what I don't know, so I had a lot of questions throughout the process. I hate bugging people, so my husband always had to ask the questions and I feel this might have saved us both time in that back and forth. 20/10 in all areas, hire them!

Firewater Pools was by far the best experience we could've had for pool building. We interviewed…read moreseveral pool companies, and Firewater was always responsive with our questions and more than fair with our negotiations. More than that, they followed up with everything throughout the entire build process. When they said they would be here they were here. The workmanship was amazing. They listen to our wants and our needs and built the pool of our dreams.