Terrible customer service A few years ago I went in to buy…read morea spa, the employee (who is still there), was arguing with someone on the phone, sounded like a personal spat, ignored me for 10-15 minutes while he was fighting on the phone. I left and bought one elsewhere. I have occasionally bought chemicals there since, and decided recently that I can't support this business because of the rudeness of this employee. I also saw, at last, that the same chemicals cost less than half on Amazon. I always prefer to support locally owned businesses, but will not go back to Genesis.

Pool supplies are not jacked up fair pricing keep data of sales for easy replacement of parts. Over…read morethe phone service and payment if needed. Advice on pool care if needed nice attitude and great hours op operation range

Very cheap price for ice time (only $8, my home rink is $22) and very warm! Seems to also have lots…read moreof other things.

Clean equipment and bathrooms. Pleasant staff ready to help. Ease of getting into the facility…read moreand exercise. Easy to get to the equipment. never really crowded. Great sale prices that make it so much easier for us to participate. Love it!

I called this business to fix my hot tub. The servicemen who came to my home spoke NO English and…read morewere even less conversant in electrical circuit boards. They cut NUMEROUS wires (to troubleshoot?) and fried a pump motor when they used a jumper from my 110v to the pump without any circuit protection. I told them to leave after it was obvious they were more confused than I. To top it off, the owner threatened me with collection action if I didn't pay for the damage they caused! If I could assign negative stars, I would have. Dealing with this company is a waste of time and money. Look elsewhere if you need a hot tub fixed.

So disappointed with the service provided. The service provider was frankly unable to answer any…read moreof my questions adequately. He could not explain how the ozonator worked and whether I ought to have it replaced. I paid $120 to have him remove a dead mouse from under the hot tube and place some rodent repellent. I could have done that for free. When I complained to the company, they were unwilling to work with me to resolve the issue.

They never returned my phone call. This is NOT OK. Now what do I do. I need my hot tub for my…read morehealth and no one is returning my phone calls.

Herman was friendly, knowledgeable, and responsive...with fair pricing. This seems rare these days,…read moreso I'm happy to have found him...

Huge praises to Ty from Three Waters Pool! He pretty much saved the day and was reliable and…read moreprofessional from start to finish. He installed a new pump and made a few other adjustments to my filter. He also troubleshot the pool light and heater and was super knowledgeable with every question I asked. I have had too many pool companies in ABQ flake out on me but not TY. I will continue to use his services as they permit. I am so glad that our paths have crossed!! Thank you, Ty for everything!

I was struggling with an electrical problem with my spa. I reached out to Three Waters owner Tyler…read morehe showed up the next day on time did some troubleshooting fixed my electrical problem and got my spa up and running! Great guy, excellent service at a very reasonable Price! Thanks again Tyler!!

This is the best place in Santa fe to get all of your hot tub/pool needs. Brian is very…read moreknowledgeable and it's always a pleasure to be greated by Baby.

Pool and spa mart has been amazing at helping me find the right hot tub for my home and care for…read moreit. He has become my hot tub specialist... Every time I have an issue I have been able to ask him and he has help me know what to do. He is the most helpful, friendly and best of the hot tub places is in Santa Fe... I searched every store until we found this was where I wanted to purchase a hot tub and have been so happy with that decision. I would highly recommend him to anyone looking for tools/chemicals and/or a hot tub.

John was absolutely amazing! We had an issue that he was able to troubleshoot and find the issue!…read more Very knowledgeable! Highly recommend this company!

Unsatisfactory. About two years ago my 13-year-old Cal Spa was malfunctioning and I called…read moreAlbuquerque Spa Repair. It cost about $1100, and took a few weeks, to replace the heating element and pump. I stopped talking at any length with the technician because he had a habit of lecturing in a condescending manner. The heating element has been fine, but the pump failed about four months after installation after vibrating loudly for some time. Because it was still under warranty, it was replaced, again after a few weeks, but the new one failed the same way after 18 months (out of warranty). After watching a couple of YouTube videos I learned that replacing the pump is not difficult, so decided to do it myself. I got the best brand pump available (Balboa, used by spa manufacturers, about $350), and some O-rings locally, and it went in fairly smoothly. I found that the pump was attached with two screws (should be four) and it was still using the original 15-year-old anti-vibration pad, which was old and hard, and I replaced. I do not intend to use Albuquerque Spa Repair again.

R.J. has not only done a great job servicing my hot tub but is also always available for hot tub…read moreadvice via text. He is very reasonably priced, detail oriented and pleasant to work with.

Responsive, competent and friendly! They squeezed me in when my hot tub had a big leak... I highly…read morerecommend them.