I've been a customer of Leslie's for many years, but no longer. I needed a new net for skimming my…read morepool, but realized when I got home that while it was a net, it wasn't deep enough skim the pool. I took it back to exchange it, and I was rather rudely told that they didn't accept returns on sports equipment!? I explained that I had just purchased it a couple hours previously and it had never been used. They took it and I purchased the correct item. When I got my credit card bill, I saw that I was charged for both items and had not received credit for the return. It was only about $22, but I won't accept being treated that way, and Leslie's has lost my business.

Replace Bob. EVERYTIME we go into the Wyoming N.E., Albuquerque, NM location and he is working, we…read morethink "we gotta get supplies somewhere else!" Our family has been customer's of this location for more than 25 years; previous Manager's were fantastic! Unsure how many years Bob has been employed by Leslie's; he may be a franchise owner but more likely a local Corporate Manager. Every time we visit the store (usually for a water test or purchase items needed immediately) Bob is RUDE and when called on his behavior.... his reply is 'it's just my sense of humor'. I've pushed back adding 'you're not funny, thinking Bob would rethink his style of customer service. After several years; no improvement. Bob seems very secure & empowered. I recommend buying Leslie's on-line, drive further to another local Leslie's or one of the other local pool shops. I have meant to report my experiences for so long, but put off to complete pool work at hand. On a rainy day today, I'm ordering from Leslie's on-line and found some free time.

Years ago we were forced to buy a hot tub. What happened is we put the tub on credit card. The next…read moreday we had buyers remorse. The hot tub was still in store and not even close to being delivered. The owner would not reimburse us even though the stupid thing was still in their store. We've been sorry ever since. Several burned out pumps later it's a night mare. We've given up and don't use it any more.

Did my homework and settled on a 3-person (4, if you like cozy) Jetsetter LX. The thing's…read morefantastic. A water proof remote, multiple massage settings, salt water cleansing system, more lighting effects that the spaceships in "Close Encounters of the Third Kind," and an amazing hinged cover that comes on and off with ease. Chris held my hand the whole way and answered innumerable questions, before and after the sale. Even the guys who installed it were great. After they left, I figured out I had had them put the cover on the wrong side (blocked my view of the mountains). I called them and they came back the next day and changed it. I tried to give them money, but they refused! All in all, a terrifically satisfying experience.

Huge praises to Ty from Three Waters Pool! He pretty much saved the day and was reliable and…read moreprofessional from start to finish. He installed a new pump and made a few other adjustments to my filter. He also troubleshot the pool light and heater and was super knowledgeable with every question I asked. I have had too many pool companies in ABQ flake out on me but not TY. I will continue to use his services as they permit. I am so glad that our paths have crossed!! Thank you, Ty for everything!

I was struggling with an electrical problem with my spa. I reached out to Three Waters owner Tyler…read morehe showed up the next day on time did some troubleshooting fixed my electrical problem and got my spa up and running! Great guy, excellent service at a very reasonable Price! Thanks again Tyler!!

Michael at this store in particular is top notch. He is always polite and happy to help you with…read morewhatever you may need with your pool. Some of the other Leslies stores in town could take a few notes from this gentleman. If you're going to go to Leslies in ABQ, do yourself a favor and visit this location.

I have been using Leslie's for 20 years and glad that this store opened closer to my home. The…read moreservice and availability of the manager Michael is outstanding.he always is friendly and very helpful in keeping my pool in great order with his guide and supplies

Bought a bullfrog spa. Delivered when promised they set it up perfectly and assembled the cover…read morelifter. They have been amazing with customer service. The selection and value was nice . I recommend this store if you are looking for a high quality spa for a decent price and great service.

I bought an Endless Pool from this company four years ago. After reading the one other review,…read moredecided to tell my story. I think water is sometimes hard to balance, especially here in New Mexico where hard water is the problem. I went through a couple of brands of chemicals, but ended up just using chlorine in a dispenser and it has solved almost all of my water problems. Luckily I had this pool before and during the worst of Covid. I use it still, almost daily, and without it, life would have been so difficult. I have some health problems and it has made a world of difference for me. The staff at Carefree have been patient and wonderful to work with and I absolutely love my Endless Pool.

John was absolutely amazing! We had an issue that he was able to troubleshoot and find the issue!…read more Very knowledgeable! Highly recommend this company!

Unsatisfactory. About two years ago my 13-year-old Cal Spa was malfunctioning and I called…read moreAlbuquerque Spa Repair. It cost about $1100, and took a few weeks, to replace the heating element and pump. I stopped talking at any length with the technician because he had a habit of lecturing in a condescending manner. The heating element has been fine, but the pump failed about four months after installation after vibrating loudly for some time. Because it was still under warranty, it was replaced, again after a few weeks, but the new one failed the same way after 18 months (out of warranty). After watching a couple of YouTube videos I learned that replacing the pump is not difficult, so decided to do it myself. I got the best brand pump available (Balboa, used by spa manufacturers, about $350), and some O-rings locally, and it went in fairly smoothly. I found that the pump was attached with two screws (should be four) and it was still using the original 15-year-old anti-vibration pad, which was old and hard, and I replaced. I do not intend to use Albuquerque Spa Repair again.

Jesus from Sunrise Pools was absolutely super easy to work with. He showed as promised and kept his…read moreword on the price. I called about 5 companies only two companies showed up to give quotes, two wanted me to take photos and and bring them down to their office for quotes, and one had me send some photos then disappeared. Sunrise did such a great job I hired them to do some concrete repair and had them add a concrete slab for a storage shed as well. I will say that there were a couple of mistakes made with plumbing which have been fixed. I called, Jesus and his guys came over as soon as they could and got everything fixed. I could not be happier that I hired Sunrise Pools.

From the owner: Enjoy peace of mind with our top-tier construction and meticulous maintenance of your aquatic…read moreescape.

George is awesome and so is his team. I upgraded my service request and it was handled…read moreprofessionally.

Opened my pool May 2024 and could not get it clean. Decided my filter (sand) was the problem…read more Jose came out and gave me a price for a new cartridge filter. Three days later, despite it being any pool services busy time, my new filter was in and we were swimming in a crystal pool in a couple of days more. Great, friendly, and fast service.