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    5.0 (5 reviews)
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    Holua Resort at Mauna Loa Village - Oh hey buddy. Massive spider. Literally as big as my palm

    Holua Resort at Mauna Loa Village

    (79 reviews)

    Stayed here before but I would have to say the last condo was a little nicer but this one is…read morebigger. 2 bedrooms down stairs, kitchen and living room on the 2nd foor which also includes a balcony. Very convenient for our needs, close to Holualoa and Kealakekua and pretty close to Kailua-Kona so very central for us and Holua Resort is nice. The staff from check-in & consigliere were all so nice and displayed the Aloha spirit, welcome to Hawaii. Highly recommend staying here of you're looking for a combination of resort & local feeling vs the high-end hotel resort type feeling.

    Where to start? In…read morethe bathroom with black mold in the showers, the loose toilet that is no longer attached to the floor, the wash basin that has been chipped and cracked for years? Or we could start in the kitchen where appliances are rusted out and dented, the decades old cabinets are off their hinges and no longer close and are so worn that the paint has flaked off and they are down to bare wood? We could start with the rusted out balconies or how about the stained upholstery on the living room couch? And how about the walls that haven't been painted in years? Maybe we could start with the lack of housekeeping and even if you are staying here for weeks, if you want the condo cleaned, sheets changed, clean towels, you have to do it yourself (they claim it is because of Covid even though it is now 2025). And how about those swimming pools which for years have not been maintained. Jagged broken tiles on the pool decks where you can cut your feet, and the black algae on the pool bottoms. They are filthy. And then there is the dead tropical landscaping and lack of gardeners. Management here says they know the place is a dump, but Wyndham refuses to spend any money on upkeep. They say Wyndham collects the money then diverts it to other resorts where maintenance is taking place. Basically, they have just let the place go to where it is more like a slum than a resort. Do yourself a favor ... do not stay here. If you want to stay at a Wyndham resort, try the Royal Sea Cliff just down the road. Holua "Resort"/Mauna Loa really is absolutely disgusting.

    SCV Pools - Drainage problem

    SCV Pools

    (10 reviews)

    Sugar House

    Beware. They start out great but we now have a giant hole in the ground where our replastered pool…read moreshould be. The demo and waterline tile are done and it hasn't been too bad except they won't return our emails, they won't schedule the last phase and a project that was 5 weeks is who knows how long because they won't get us on the plaster schedule and right now we are told it is 2 months out and no way to schedule us for some reason. Weeks of asking to get scheduled with no response. I have included the owner in our communication as well so this isn't just about one person, this is clearly a company thing. I highly encourage you to look elsewhere. Add to the fact that we don't have a pool they have left equipment etc here so I'm sitting on my lanai in a robe and at 6:45am my dog barks like crazy and it is the employees wanting to pick some stuff up. Has happened two of the last three days. The list goes on with all the frustrating things happening with this company. Did I mention food has been left out including a chicken bone we only discovered because our dog was trying to eat it?

    HAWAII POOLS the absolute worst of my 3 pool builds. Comments here with 1 star (too bad can't do…read moreless) are right on with my experiences starting October 2023. I refused to pay the last installment due to inferior plaster work. I offered to pay once the job was really DONE! They balked but have since disregarded any further effort to fix. 50% labor went to another company leaving unqualified non-caring labor who shows up when their mgmt doesn't arbitrarily pull them off to another job. I've had 3 project managers in 7 months and the owner has no involvement but refers to the project manager. The ones I've had could care less about my issues as there appears to be much infighting. So far this started with not meeting the original design spec, not delivering aerators, pool bench returns are misaligned, step tiles were put down with oozing white mastic where the plaster will not adhere, deck drains into the pool that caused damage to the plaster after a rain during application leaving long white streaks in the bottom that can not be fixed, incorrect reporting pool equipment items for warranty leaving me to fix with no support, never did give me the salt water pool in contract nor showed me how to operate equipment, my list goes on and on. 1 star comments here I can attest are the same in my case as well. If you question anything here, I urge you to come see for yourselves. I've pix, emails, documentation to support what is said here. Litigation appears to be the last resort but don't expect they care. They talk a good line but then RUN AWAY from HAWAII POOLS! The picture attached is only a small example of their lack of quality/craftsmanship.

    Club Wyndham Mauna Loa Village

    Club Wyndham Mauna Loa Village

    (25 reviews)

    Amazing and very affordable with everything provided. The location is south of Kona but less…read moretraffic and good if you want to explore. The hotel location is also near a dock/ small beach. Clean, professional, and excellent customer service.

    I give 3-Stars for the location and close to downtown Kona area and other sight seeing areas. My…read morefamily is part of the "Wyndham Owners" and we got this stay with their points. Pros: What's Good! + Close to sightseeing areas. + Quite Area. + Rooms had AC Units inside each room. + Washer and Dryer in Rooms. + Had Full Kitchens + Multiple Pools for the kiddos that are kid friendly. Unfortunate parts: My 4 Gripes... - Came to our room for check in and clearly wasn't cleaned up from the last tenants who stayed in the townhome style apartments. There were Celsius Drink cans in our kitchen in between the fridge and sink area. Rooms weren't entirely clean. - Major Bug Infestation in the apartments. Found cockroach's' crawling around the upstairs kitchen area and upstairs bathroom at night - Also, fought off a huge centipede in the master bedroom - Doesn't offer ample parking spots. They have an underground parking garage but spots are so small they barely fit a 4 door sedan in them. Let alone the GMC Yukon I rented. - Fitness Gym is quite sad, my garage gym has more equipment than what they have here at this Wyndham location. I checked out Outrigger for breakfast with my family and I checked out their fitness facility, it blows Club Wyndham out of the water easily. So don't expect to get a workout here, just go hike or running outside.

    Hokukano Bayhouse - From the Bay!

    Hokukano Bayhouse

    (12 reviews)

    Obviously the resort owner has no idea how Hawaii works. You cannot keep locals off of land that is…read morerightfully theirs because you're trying to make money off their aina. I've taken some time to offer some education: The right of access to Hawaii's shorelines includes the right of transit along the shoreline and within beach transit corridors. Beach transit corridors are defined as the areas extending seaward of the shoreline and these areas are considered public property (HRS §115-5, HRS §205A-1). The public has a right of access along the beaches and shorelines in the State situated below the "upper reaches of the wash of the waves." (HRS §§ 115-4, 115-5, Revised 2010). If private homeowners are obstructing existing public rights-of-way to the shoreline, HRS § 115-9 provides a remedy and up to a $2000 penalty for that kind of situation.

    This has been the most incredible week living at The Bay House!! Every shower in this home is…read morebetter than the last, love love love the outdoor shower and waking up every morning to the sound of waterfalls! The pool feels like paradise and the yellow tang are all over the water right in our backyard. The kitchen is well equipped and they even delivered gigantic avocados from their ranch. Very kind staff provided a beautiful welcome package which was wonderful to find after our long trip! Lived like a Hawaiian princess for the week!! I read the previous reviews and I'm guessing they are all from the same person (s). This is absolute paradise! Didn't have mosquito bites!! In fact had the full length screens up most of the time. Paddle boards and snorkel equipment all here as well.. Ten stars!!! Thank you for such a lovely magical stay!!

    Club Wyndham Kona - Master bedroom.

    Club Wyndham Kona

    (127 reviews)

    We have an ownership with WorldMark by Wyndham and this Club Wyndham had availability for our…read moretimeframe. Overall it was a great experience. We did have an issue one morning with the kids/grandkids above us but that staff took care of that quickly. My only negative is the sales pitch at the Club Wyndham "meet and greet" we were told we qualified for the 30 minute "meet and greet" yet we were there for well over an hour. My advice is not to lie to your owners. I do wish checkout was at 10 am. At the very least it should be 11 am.

    The resort was nice, but it comes at a weird cost:(…read more We were extremely surprised and shocked by our experience with Daniel, who approached us as the sales presentation representative. Check-in with Preston was ordinary and uneventful, but as we walked to our car, Daniel followed us and insisted we come back to get wristbands. While technically true, this quickly turned into a very aggressive sales pitch. He acted "surprised" that we hadn't been told about a supposed offer and claimed that because of the way we booked, we were entitled to either a $100 Amazon gift card or a free cruise. This was not true--we booked through our credit card's travel site (DeltaStays.com). When I asked if this involved a presentation, he admitted it was a 91-minute session but said we could just walk away if not interested. We told him no, but he immediately pressed us with "why not?" questions. I explained that, as someone who works in tax law, I often deal with clients struggling to get out of timeshares, and my wife and I had no interest. Still, he kept pressing, insisting we explain ourselves. When we made it clear he wasn't owed an explanation, he shifted into a strange monologue about psychology and needing to know why we declined. Even after we said, "We don't know what else to say--we're walking away," he persisted, telling us it would really "help him" if we just attended the presentation. Frankly, this behavior was pushy, manipulative, and far below the standard we expected from Wyndham. We had always heard positive things about Wyndham, which is why we booked here, but after this experience, we will not return. We will also be sharing this experience with friends and associates so they can avoid the same treatment. Club Wyndham may profit from its timeshare operations, but salespeople need to learn how to respect customer boundaries and wishes. Guests who book a stay should not be ambushed with aggressive tactics--they should feel welcomed and respected.

    Poolbrite - poolservice - Updated May 2026

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