Beware. They start out great but we now have a giant hole in the ground where our replastered pool…read moreshould be. The demo and waterline tile are done and it hasn't been too bad except they won't return our emails, they won't schedule the last phase and a project that was 5 weeks is who knows how long because they won't get us on the plaster schedule and right now we are told it is 2 months out and no way to schedule us for some reason. Weeks of asking to get scheduled with no response. I have included the owner in our communication as well so this isn't just about one person, this is clearly a company thing. I highly encourage you to look elsewhere. Add to the fact that we don't have a pool they have left equipment etc here so I'm sitting on my lanai in a robe and at 6:45am my dog barks like crazy and it is the employees wanting to pick some stuff up. Has happened two of the last three days. The list goes on with all the frustrating things happening with this company. Did I mention food has been left out including a chicken bone we only discovered because our dog was trying to eat it?

We entered into a contract with SCV Pools in October 2022. Shortly thereafter, we were told the…read morecompany had been sold to a new owner. The company changed names to Hawaii Pools. There have been many safety and quality issues associated with the pool and the work is not complete. These issues include, but are not limited to: 1. Lack of responsiveness to many issues for months, unclear chain of command, conflicting information despite repeated phone calls, emails, and texts. We were told by the new project manager Keith that he doesn't check his voicemails. 2. Repeated delays in getting the work done. Workers were frequently pulled off the job to work on other jobs. No schedule was provided despite multiple requests, of when workers would be on site. Workers left their equipment on site, and on more than one occasion came at 6:00AM to get their equipment to bring to another site. 3. Quality issues associate with the work, including drainage problems, no autofill installation as of yet, issues with the spa, workers asking the homeowners how the drainage should be done, frequent lack of supervisors on job site. 4. Safety issues including sidewalk cut and left open, a delay in ordering and lack of fencing to date. 5. Messy and unprofessional work site including leaving bottles and cans at site, lack of provision of toilet facilities from SCV to workers resulting in neighbors complaints about workers peeing openly on the property. When brought to the SCV's attention, they finally provided a portapotty. 6. Incorrect billing on more than one occasion.

I have lived in Kona for 28 years and never had a pool cleaner that was better than Brandon. His…read morework ethic is beyond reproach and he is always at my home with his easy going smile and kind temperament. His price is right and he is dependable. I couldn't ask for more. Thank you Brandon! I apologize for not writing this review sooner. You definitely deserved it! Aloha! Vicky

Pono Pool & Spa has been servicing our pool in Kona for about 2 years. Brandon took over after the…read moreprevious service became unreliable. I don't recall how we came to find him but he has worked out great. My wife and I live of island about half time so having someone dependable is important. When we are here, he is great to work with. He's been helpful even when I've attempted some of my own repairs to save money. He communicates well with me via text, which I really like. He's young so will likely be around for long time. Mahalo Brandon.

Could not ask for better service! After we bought a home with an inground pool that ended up having…read moreissues the buyers didn't disclose, they helped us out so much!!! They completely redid our pool, refinished our deck with a heat resistant finish, and built an awesome firepit for us. They can pretty much do anything you want. It was also nice to have people so trustworthy and respectful working at the house. I didn't have to worry about being home while they worked and didnt have to worry about my 4 year old playing around them. I will always use them!

From the owner: Pool & Tank Specialist of Hawaii provides Doughboy liners, Doughboy pool parts, Doughboy pools,…read moreDoughboy pumps and filters, Latham liners, Latham pools and water catchment to the Mountain View, HI area.

Our condo association needed immediate assistance due to a pool pump malfunction and I called…read morePoolman. The owner was so kind and helpful, giving me a stopgap solution. He was leaving for the airport within the hour so couldn't come but he was very generous with his help and his time, which I appreciate very much.

From the owner: Poolman Technical Services Provides Swimming Pool Service, Swimming Pool Repair, Hot Tubs Repair,…read moreSolar Heating, Solar Energy Contractors, Solar Heating Contractors, Swimming Pools Equipment, Swimming Pools Supplies to the Kailua Kona, HI Area.