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    The Pool Repair Guy

    5.0 (1 review)
    Closed 8:00 am - 3:30 pm

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    2 years ago

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    SCV Pools - Drainage problem

    SCV Pools

    (10 reviews)

    Sugar House

    Beware. They start out great but we now have a giant hole in the ground where our replastered pool…read moreshould be. The demo and waterline tile are done and it hasn't been too bad except they won't return our emails, they won't schedule the last phase and a project that was 5 weeks is who knows how long because they won't get us on the plaster schedule and right now we are told it is 2 months out and no way to schedule us for some reason. Weeks of asking to get scheduled with no response. I have included the owner in our communication as well so this isn't just about one person, this is clearly a company thing. I highly encourage you to look elsewhere. Add to the fact that we don't have a pool they have left equipment etc here so I'm sitting on my lanai in a robe and at 6:45am my dog barks like crazy and it is the employees wanting to pick some stuff up. Has happened two of the last three days. The list goes on with all the frustrating things happening with this company. Did I mention food has been left out including a chicken bone we only discovered because our dog was trying to eat it?

    We entered into a contract with SCV Pools in October 2022. Shortly thereafter, we were told the…read morecompany had been sold to a new owner. The company changed names to Hawaii Pools. There have been many safety and quality issues associated with the pool and the work is not complete. These issues include, but are not limited to: 1. Lack of responsiveness to many issues for months, unclear chain of command, conflicting information despite repeated phone calls, emails, and texts. We were told by the new project manager Keith that he doesn't check his voicemails. 2. Repeated delays in getting the work done. Workers were frequently pulled off the job to work on other jobs. No schedule was provided despite multiple requests, of when workers would be on site. Workers left their equipment on site, and on more than one occasion came at 6:00AM to get their equipment to bring to another site. 3. Quality issues associate with the work, including drainage problems, no autofill installation as of yet, issues with the spa, workers asking the homeowners how the drainage should be done, frequent lack of supervisors on job site. 4. Safety issues including sidewalk cut and left open, a delay in ordering and lack of fencing to date. 5. Messy and unprofessional work site including leaving bottles and cans at site, lack of provision of toilet facilities from SCV to workers resulting in neighbors complaints about workers peeing openly on the property. When brought to the SCV's attention, they finally provided a portapotty. 6. Incorrect billing on more than one occasion.

    Kona Kai Pools - Justin Tanaka 808 365-4039

    Kona Kai Pools

    (1 review)

    AVOID THIS BUSINESS AT ALL COSTS. It is on its third owner in about a year and a half. First owner,…read moreSteve, built a very reputable business. It was ruined in about a year by the new owner Lawrence Flitton. He screwed up numerous projects. I am personally aware of three projects he was contracted for and screwed each owner over. He is a scam artist. Clueless as to what he is doing. No communication of any kind. He took money and I have no idea what it was spent on but it wasn't the pool. When he put the business up for sale he even faked reviews on Google to make it look good. One of the owners he screwed over left a negative review. Then Lawrence made a fake review immediately after so it showed up higher than the negative review. A pool is supposed to be to make dreams come true and make great family memories. This has been nothing short of a nightmare for my family and me. It has truly been the most frustrating thing I have ever dealt with in my life. Keep in mind, I lost everything I owned in the 2018 eruption and I would rather go through that ordeal another 100x then deal with this. It has been over a year and all I have is a very expensive hole in the yard with cement in it. The con artist known as Lawrence Flitton couldn't even get the contractor's license for the business. In order to sell it, he had to original owner get another license so he could attach it to the business, sell it and run. Lawrence found his mark in a couple by the name of Justin and Janice Wiberg. He sold them the business. The new owners were introduced as the "project manager". Then two days later they introduced themselves as the new owner. The new owners said all the right things for the first 2 to 3 weeks..."we have to get this finished, this has been going on far too long, you have been extremely patient, we are here to make this right, you were screwed over by Lawrence, this will be complete in 30 days", blah, blah, blah. It was all lip service. They did one step towards the completion of the pool and they did finally get most of the equipment over to me but not all of it. The one honest thing the new owners did do was approach Lawrence after I told them about the fake review. Then Lawrence removed the fake review from Google so they did do that. However, since then, they said we can't do anything more. We need to complete jobs that are paying then we can see what we can do. No timeline, no response, no anything after that. They are supposed to send updates out every Friday...nodda. They were supposed to call today to work something out...nodda. AVOID THIS COMPANY. You will regret it if you work with them. The only option I have now is to bring in the attorneys but as the saying goes, "I am not sure how you get blood out of a turnip". If the new owners actually do what they promised they would do I will update this review. As long as this review is here, then they are just another mainlander who came over to make their money, screw the people who are here when they realize they are in over their heads and run away. Just like Lawrence did. Please note, all the positive reviews on Google were before Lawrence Flitton took over the business. Sorry, I have no idea why my name shows as California. I have never lived in CA and I live and am a resident on the Big Island of Hawaii.

    From the owner: Kona Kai Pools specializes in designing your dream pool and spa. In addition, we offer pool…read morecleaning services to keep your water clean, and your chemistry in balance.

    The Pool Repair Guy - poolservice - Updated June 2026

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