What I greatly appreciate are the people that responds to my phone calls. I always talk to a person(never a machine) and answers at a timely manner, they're very attentive and helpful with my concerns and tries to resolve any concerns I may have. All their service technicians are very responsive and reliable. Geo did the first assessment. He answered all my questions and did a good job in the first pool cleaning. My regular technician is Erik, he also answered my questions and concerns. He is doing a great job in maintaining our pool. I would highly recommend their services. The monthly cost is reasonable. read more

I've had Poolgenx for about 1 1/2 yrs. It's hard now a days to get a pool service that is reliable, knowledgeable n good with pets. Poolgenx has staffing issues, accounting issues n lacks in customer service. Their management team does not have the time to address issues or return a response to text messages. I have a very large pool that if not cleaned or treated properly will develop yellow algae. Because of Poolgenx staff issues their techs do not pay attention as they are brushing the walls of the pool to add additional chemicals if there is algae. Their rotation of personnel n lack of clients key control, have created a lot of issues. A recent tech never returned the key to my gate. It has taken PoolGenx over a month to provide a lock box for their lack of control. Currently my pool service is in limbo because the current tech does not know who will be assigned to my pool. As to accounting issues, I've had PoolGenx tell me that I was past due on my account about four times. They are set up on auto pay but even then PoolGenx argued that they never received payment. Thank goodness for B of A because they quickly called PoolGenx to confirm payment had been received n they had deposited the check. Finally, when hiring a pool service I have to make sure their staff are good with dogs. I have 2 Boston Terriers n they are very friendly n loving. One pool service company tech used the pool pole that is used to brush the pool to hit one my dogs. I have cameras throughout my property so I can monitor everything, so when I saw that I immediately fired the company. The cameras also confirm how much time techs spent cleaning my pool and how much chemicals are used. It's a shame you cannot trust some service companies to provide the service you are paying for. read more

Horrible Customer Service! Getting charge twice for a service that was already paid for a year ago! The girl that answer the phone was extremely rude too! The reason I ended their service my pool was always looking green never communicated with me if anything needed to be replaced we were just a number never cared for the customer! read more

PoolgenX - Green water - Pool Cleaners Near Me - Riverside, California

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Ricardo is personable, polite, knowledgeable and professional. He does an excellent job maintaining my pool and always keeps me informed about what is going on. I appreciate that he lets me know when everything looks great and my pool is in good shape. He provides reliable service and great communication. I highly recommend him! read more

Poolgenx has been servicing our pool for over 2 years and suddenly without notice they stopped coming to Clean the pool and no answer to the phone calls or no response to the texts. I am seriously considering change unless they give me a valid response. read more

unfortunately I did not have a good experience with this company Poolgenx. I have only used them for 3 weeks and can see that I am going to have to be a babysitter for them. They do not deliver what they promised on basic weekly service. I would compare water testing at Leslie's pool supply to what they said the readings were and they were way off. I had a small algae bloom that they never removed or treated after 3 weeks of service. Leslie's report showed zero chlorine in the water and they only added one gallon of chlorine that's supposed to last a week in the heat. I just don't understand why it's so hard to find a good pool service. read more

Poolgenx was recommended by a former pool tech who had to move out of state. I ended up using their services and cannot be happier. Great communication, reliable service and they take care of any pool issues asap. read more

PoolgenX - Pool vacuum - Pool Cleaners Near Me - Riverside, California

I've been using a PoolGenX exclusively for regular weekly pool maintenance and they are great! Tony is our regular technician and he does a wonderful job. He is always helpful answering my numerous questions as a 1st time pool owner, and he has also responded to a few "help me" texts. Their service includes 4 filter cleanings per year, and I feel the monthly price is reasonable. They've only had one small price increase in the 4 years we've used the service. I definitely recommend them read more

Dane is an amazing pool guy and I am so happy with the quality and hard work he puts in to keep my pool looking amazing. Definitely happy that PoolGenX has him on the team. Jerome read more

We have been using poolgenex for over a year and they are great! I love that they provide pictures and a report for the cleanings. I highly recommend them!!! worth the price!! read more

Great and dependable service, with a very competitive price. I saved $26 per month when I switched to their services. I highly recommend you're welcome them. read more

If you are looking for a reliable, professional pool cleaning service, I highly recommend PoolGenX. The level of communication they provide is exactly what you want as a homeowner. They send out an amazing email summary after every cleaning that includes a full breakdown of the water chemistry (chlorine, pH, alkalinity, etc.) along with photo evidence of the work done -- from the test strips to the empty pump baskets. It's completely hassle-free. A special shoutout goes to Frankie, our pool service tech. He is absolutely fantastic. Frankie is always dependable, incredibly friendly, and truly pays attention to the little details that keep our pool in perfect shape week after week. We couldn't be happier! read more

Absolutely satisfied w/ the quality service. Always on time & very pleasant. I'll recommend PoolGenx w/ anyone Thank you PoolGenx. Elma Lager read more

I use the Yelp to screen at least five different pool companies, and this one was actually honest, on time, and communicates. We had a pool start up and look how crystal clear our pool is after a few months. I cannot be happier with their service, especially with their filter cleaning. Thank you, Angel, my poolman, as well as the company! read more

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I've used this service for my major repairs for years. Wonderful people, prompt, professional and great pricing. I just started using them for full weekly service and could not be happier! I should have done this years ago. I'm so glad I have them! read more

We have been very fortunate to have a great pool service by Frank. He always gives grade A service. Always communicates with me via text or phone just to let me know something is wrong or got adjusted. Does a hell of job communicating and always leave our pool looking new! Definitely feel he deserves recognition for his great work and service. read more

All of our pool cleaning employees have been great. However would like their names when they send a different person to clean Also your billing system is wacked. We get a bill on or around 15th of month. Next day bill is marked past due. What's up with that. Every billing we have received from no matter what business we are dealing with are given a 10 day pay period. After that billings are considered past due. Needs fixing Regards. Kathy read more

Good job with routine maintenance, not so good if anything extra is needed such as filter cleaning.

They were also faking their chemicals reading. They just keep on adding chlorine tabs,nothing else. Attached is my husband's chemical readings vs their's. Their filter psi was very low coz they don't put the chemicals that our pool needs. They wanna save money in exchange of messing up your pool. read more

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The team @ PoolgenX are very thorough, they always send a detailed report with photos and have been on time & not missed days (which had been an issue with prior "Pool Guys")... We've been happy with the Value we get for our hard earned dollars !! read more

I'm giving 5 stars because they dont miss, they are reliable and very knowledgeable in how to take care of pools. My guy Ricardo Gutierrez takes care of my pool and does a superb job at keeping it nice and clean and ready to swim in by the weekend, I requested for my pool to be done on Wednesday and they accommodated my request, they originally beat the price of my old pool guy and since then price has gone up but the value is still there. Ricardo is prompt, reliable and is always very respectful when addressing any issues, customer service is another great quality this company has. Thank you Ricardo and PoolGenx. read more

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Was using PoolGenX for the last 2 years after buying my home. I started to feel things getting a little sketchy when I stopped receiving the updates after service. Then the person that was coming weekly either quit or just switched and then the new person never sent updates. I came home after a 2 week trip, luckily on a day the pool was serviced, to find out my water was left on to fill the pool for EIGHT hours. No text, no update. They're not even supposed to turn on your water. Imagine I didn't come home that day. It also wasn't the first time that happened. The first time I walked out to my pool almost overflowing. When I went to cancel, the lack of apology or response was validating that I canceled. Between a price increase and not even offering to pay for what is going to be a super expensive water bill, they proceeded to cancel and send me a bill for the remainder of the month. I've contacted numerous other companies and have gotten way better service, pricing, and care from them. Avoid this one! read more

If you want them to mess up your pool, go for it. Incompetent manager and technicians. No wonder the turnover is high. I can show you screenshots of conversations if you want to know what happened. No thanks! read more

Those of us who owned pools and don't have time to take care of them ourselves really rely on our pool service. Unfortunately there are very few companies out there that are reliable. I've gone through countless amount of them and have many horrible stories. Then I found Poolgen X, They are not only reliable, they send me pictures of my pool once it's cleaned, tell me what chemicals have been added. They have taken care of numerous service issues including helping us to get rid of a second scum line on our tile when our pool overfilled. I have phone numbers to both my weekly service man as well as his supervisor in case issues arise. If you haven't tried Pool Gen X yet I'm going to guess you're not getting the best service read more

PoolgenX - Pool Cleaners Near Me - Riverside, California

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Excellent service we have used them weekly and always show up on time and never had an issue, they always do a thorough job and the pool has looked amazing since hiring them. Derek Main read more

Jorge did a great job on the first introductory visit as a new customer and he explained very thoroughly what he does during the weekly services call and was very patient when answering my questions I had about pool maintenance and other things. I highly recommend PoolGenX great quality and fair pricing and if you live in the greater Las Vegas area I highly recommend asking for Jorge and he will take great care of you! read more

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Pool has maintained clarity and no issues and communication is great in between visits

Very good service People know what they are doing Happy with communication with them read more

I rarely leave reviews but after dealing with many Pool cleaning companies and finding PoolgenX I had to leave a review. Adrian did a fantastic job on the acid wash we decided to go with and Diego does an extremely great job keeping up with my Pool. The previous guys would rarely show up and when they did the pool looked the same. Now when they show up and leave, the pool is spotless and clean. Whenever I have any sort of questions regarding our Pool they get back to me extremely fast and answer all my questions. I definitely recommend PoolgenX read more

Heather throughly cleans , inspects and informs us on any updates and repairs that are required. We are sent emails with accurate information and photos of the work performed that day. Not only is Poolgenx efficient they are reasonably priced. We couldn't be happier! read more

Pool Gen X has been serviced our pool over a year and half now, and we couldn't be happier! Our pool maintenance guy Angel is very knowledgeable and very professional. He does an amazing job keeping our pool water crystal clear. We have a saltwater pool. They managed the chemicals level and salt level to keep our pool very clear and you don't smell the chlorine after swimming. They have very reasonable prices. I definitely highly recommend Pool Gen X, 10 stars if can! Thank Angel for amazing work! read more

PoolgenX - Salt water pool - Pool Cleaners Near Me - Riverside, California

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Had a couple pool guys do horrible maintenance so I reached out to Andreas the owner who was referred from my neighbor , he came out immediately cleaned my pool got it up and running in 3 days he personally came by everyday after his guys cleaned it to make sure it was going to be done right , so far so good already back to perfect and will be swimming again tomorrow. Prices are great and response time immediately. Defiantly a go to if you are looking for someone to take care of your dream yard . read more

PoolgenX - Pool Cleaners Near Me - Riverside, California

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Just want to write another review for my Pool peeps! I am so thankful for the service provided by PoolgenX, its so nice to be home today and just talk with Diego, he gave me a good tip and it just makes me happy. Been lucky enough to have my pool serviced by PoolgenX and have not had any regrets since my pool was built. Thanks so much and appreciate that my pool is always swim ready, you all never fail me. Have a great day! read more

Very glad that I went with PoolGenX to maintain my pool. They were recommended to me by my neighbor who also uses their service and I couldn't be any happier that I decided to go with them. My pool operator George is very attentive. He is very knowledgeable and does the job very well. He sends me photos and reports after each visit. He also informs me his ETA at all times. George does not cut corners and makes sure the job is done right. I'm still a new customer but so far so good. Hopefully the service will always be top notch as time goes by. read more

I am very pleased with Jose. He's very kind and respectful. He takes pride in his work to satisfy his customers. great job Jose.

Caesar does a great job. He goes above and beyond to maintain our pool. Very responsive to questions and requests for advice. Great service! read more

This company does very well. Been very pleased with the service. They show up every week on time and leave the pool beautiful.

The service is excellent I receive a report with before and after pictures and the work that they performed

I would like live to live my review for Poolgenx -Riverside. I'm very satisfied with the weekly pool services .Geo is doing at very good job and responsible. Specialty during the months when is rainy and strong winds. read more

PoolgenX - Pool Cleaners Near Me - Riverside, California

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i have been using poolgenx and cesar is my pool tech. he is here every friday on time and communicates with us weekly. he spends the time necessary to do an amazing job. my pool has never looked so good. his duediligence exceeds expectations and his excellent customer service is applauded. def recommend read more