Mark Henderson of Milford Pools and Spa did an exceptional job with our new pool installation. From start to finish, the crews of skilled laborers demonstrated excellence in their work. Their attention to detail and commitment to customer satisfaction made the experience truly enjoyable. The crews respected our property, as well as our surrounding neighbor's despite the difficult nature of doing this type of work. Putting in a pool is a HUGE endeavor, and like any home remodel, you will encounter unexpected challenges, and I cannot stress enough how open and professional the entire staff at Pools and Spas has been in following up and through with every detail needing tending to. I highly recommend Milford Pools and Spa for anyone considering a pool installation. In addition to their excellent work, I would like to express my gratitude to Milford Pools and Spa for their clear communication throughout the process. (Thank you Mandi and Bob!) Their ability to effectively convey information and address any concerns was/is truly appreciated. Moreover, I am grateful for their dedication in accommodating the unique challenges of our property sight; Buzzy and the guys on concrete, the exceptional Dig Team whose meticulous measurements were executed, and Robert Bricker for the fine electrical! All of those who work for Mark Henderson of Pools and Spas went above and beyond to ensure that the pool installation was a success, and far surpassed our expectations. Thank you, Milford Pools and Spa, for your outstanding service and exceptional attention to detail. read more

See all

From sales to install and setup could not ask for a better experience and a better group of people to work with. Very accommodating and informative. All questions answered and time spent was not rushed. Thank you all involved it making this a beautiful and great experience! read more

After 8 years the pump on my spa broke. The technician quickly analyzed the problem and order the correct replacement pump. Spa running like new. read more

Great service. Friendly staff. I have used them many times before. I would highly recommend them.

Pools and Spa's unlimited exceeded our expectations! They followed the contract and did everything they promised. It's hard to believe but you will be swimming in your liner pool in a few days after they begin digging. We are very pleased with the pool and would highly recommend PSU. read more

I needed my hot tub moved to my new address, they came took care of everything. They took care to Make sure I was satisfied. Great job, I recommend them read more

Highly recommended. You always hear horror stories about pool installations. But our experience with Pools and Spas Unlimited was just the opposite. Everything went smoothly, and when we needed assistance or had a question they were readily available. We're completely happy with the finished product, too. read more

Literally from the time we walked in the door it was a great experience dealing with them. Sara and Susie on the sales floor were exceptional. Even though we told them we were going to check other dealers out, they never made a hard press to sell us. They took time to answer all of our questions and show us different models. After checking other dealers we came back to Pools And Spas. The service people that brought the hot tub and installed it were fantastic considering they had to bring it around the house thru sand but they did it without a scratch on it. Doug and the crew again were fantastic in getting it set up and running. We checked out almost every other dealer around and are extremely happy we picked Pools And Spas read more

We were shopping for a spa last year and as soon as we walked in the door at Pools and Spas Unlimited we were greeted by Sara and Susie. They were very helpful and informative. They answered all our questions and then some. We had been to one other store and we're planning on going to others but decided that day to look no further. The day of the delivery, Doug and his crew were very professional and everything went smoothly. Then we had problems getting the spa to stay clear and clean. I took a sample of our spa water to the store and we were told what we needed to do to clear it up. After that didn't work, Mark came out and he figured out what the problem was. You can be assured that if you purchase from here you will receive outstanding customer service. We love our spa and use it nearly every day. Thank you Sara, Susie, Mark and Doug and his delivery and set up crew for a job well done! read more

I call to see if they had all the hot tub supplies in stock. They did have all of them and even went so far as having them all at the counter when I arrived. The 2 young ladys in the shop went above and beyond. They even gave me recommendations for a chemical that I was missing. They are both awesome. read more

What a professional and efficient installation crew. From arrival to the last item on the list, this crew is fantastic. The people in the hime office from retail to scheduling to sales and design the same impeccable service and professionalism not to mention their excellent customer relations and attitude. Bravo ! On to the support contractors for electric and concrete!! I fully believe all the above will apply and experienced read more

The staff at pools and spas are well trained, knowledgeable, and very helpful. They installed my pool almost 10 years ago, and my family has enjoyed endless hours swimming, playing games, and chilling pool side. Very trustworthy, and we feel fortunate to be one of their clients. read more

We are absolutely thrilled with the Hot Springs hot tub we purchased from Pools & Spas and were impressed with both our salesperson and with the installation guys. What was a bit frustrating what that we were told when we purchased the tub that we would need to have the wiring connection and Hot Springs' proprietary shut off box installed when the tub was delivered. After talking with two electricians who are highly experienced in doing hot tub installations, we realized that, in fact, it works best to have the tub in place BEFORE the electrician arrives as it is essential for him to see various safety concerns. In our case, the shut off box our builder installed needed to be relocated, a ceiling fan and outdoor outlet removed and a ground wire installed to address a nearby gutter. We're really glad we had the tub delivered, then the electrician, the electrical inspector to certify the installation and, finally, the Pools & Spas installer back to hook up the tub and give us a tutorial in the technology. It would make more sense to offer customers a subcontracted electrician along with the installation but otherwise we highly recommend Apple Electric from Rehoboth. read more

These guys are great. They were on time and even worked out in the rain diagnosing the problem. Why not use pools and Spas unlimited???? Quality products and first class service read more

We paid nearly $700 to have pools and spas open and clean our pool. They were at our home less than an hour and left me with a dirty pool that took 3 days to finish cleaning. I do not know what I paid $700 for nor will I ever do so again. we had to pay the money in advance so there was no recourse for us to hold payment. We will not be using this company again. read more

Throughout the whole process, there was lack of customer service, lack of communication; unless it was time for payment. I asked many times to be made aware of when someone was coming so I could be available. I wanted to be aware of what was being done to my property and as a first time pool owner, all pool concepts were new to me. Nothing! Once it was complete, there was no customer service or follow up. I called requesting someone check to make sure everything was in working condition and set at correct numbers, and they said I could set up an appt and pay for someone to look at it. I just spent thousands and thousands of dollars, they couldn't have followed up one time as a new pool owner. I gave them a 2 bc it is a nice looking pool serving its purpose. On the other hand, Dover Pools has been amazing at answering questions and providing support! read more

When it comes to installing pools, Pools, Pools & Spas Unltd. Is among the best. Bob James is the best at informing you what you need and what you will need. The employees at Pools & Spas Unltd. are knowledgeable, friendly and professional. They just installed a Haywood heat pump. When the electrician comes to put power to the unit, I'll add that fifth star read more

Awesome business. Very nice people working there. Great customer service. Very knowledgeable about hot tubs. We highly recommend. Thank you!

Not sure how a company can operate or survive with such terrible customer service. They seemingly intentionally blow off customers and never return calls. Nobody from management is ever available, even via email you can't get any acknowledgement or response. We have a contract with this business for pool service (opening/closing/maintenance) that the previous homeowners also had. On 9/1/2021 the fill-in crew that came out spilled chemicals on our rubberized pool deck causing damage. The same day we contacted the company advising them of this damage and received no response. Here we are two months later with endless calls and promises of a call back on top of emails and zero response. Even when our usual tech came back out he also observed the damage, took photographs, and sent them to the owner and told him to call us- still nothing! It's almost comical that they recently called me THREE TIMES about an "outstanding" bill for said chemicals (just over $70) that had been postmarked only a week prior. read more

Closing appeared to be fine, but when I got home to check it out, my pump was still running with no water flow. It was never shut off. If the motor is now ruined and at a substantial cost to replace, I won't use them again...even after 15 years!!! read more

Our Hot tub had an electrical issue, we were impressed by Pools & Spas Unlimited response time, professional knowledge and getting the hot tub up and running in no time at all. Special thanks to the tech, Miguel, he's tops in his field. Barry Peterman read more

best i not go into detail right now...no communication about products, processes, timelines, or services thatvshould be provided, unanswered questions because of avoidance. this has been a horrible year and a half experience though they have my $$$$, nothing to show for it but fiberglass in dirt. read more

Avoid this place! Made promises and took deposits and then reneged on delivery. Had to fight to get deposit back. Do not buy from this place unless you are looking for the same experience of trying to buy a used car from sleazy sales people. read more

This company will cash your check and sell you the pool but their customer service SUCKS. It took them for ever to return our phone call. Then they told us we did not buy our pool from them so they can't service it. Then they found our file. They sent a repair team out( who I have only good to say about them) we have a pool leak, they said they fixed it. We refilled the pool and in 48 hours half the water leaked out. My wife made contact with them and almost three weeks later we have heard nothing from them. I would not buy a bird bath from the clowns. read more

Hello it is with great Joy ,that I can tell about the Great,treatment that I always receive from POOLS and SPAS. Mark Henderson is the greatest manager. He keeps know how to treat people. He has the ability to do business and keep you informed about what is going to take place. He has a great sense of humour to get you laughing. His wife Susan works in unity with him. Next the wonderful staff : just to name a few, Bob,Mandy, Sarah,Susie and the Guys that keep them TRUCKS, Doug,Tim etc. They know who they are." Team Work,Makes the Dream Work".I am Gwen Fountain. Y'all do a great job keeping our Pools,SPAS etc operating. Blessings read more

The worst experience of my life. I have owned 4 houses, built two of them, had two pools installed, made additions, modifications and dealt with countless contractors in my life. PSU of Milford is the worst. Promise you the world, dig your pool, take your money and promptly forget about you. My pool was dug and filled on April 30th. It is June 4th and I have no hopes of getting concrete around said pool until at least June 18th MAYBE they say. There is mud in my pool everyday even though no one uses it. I have to walk through mud to get to my pool to clean it so the liner isn't ruined. How can this be acceptable to anyone in the pool business? read more

Should just go out of business and save others the heartache! They were like our best friends when we were buying our pool, but after installation a few years later when we had an issue, they were all excuses and made us feel like complete morons. Worst experience ever and after talking to other pool companies, we realized we were taken for a ride! STAY AWAY read more

Mark Pinocchio Henderson is a liar and a thief. He installed an in ground pool for my daughter 5 years ago and it caved in this past July. The concrete that Pinocchio and his cronies installed cracked after a week and the genius cut it out and replaced it. The piece he cut out is now inside the pool and still attached to the fiberglass which caused it to cave in. Now she has a $80,000.00 hole in her back yard because Mark Pinocchio Henderson says it is not covered under the warranty. I highly doubt he even has insurance or he would get off his fat rear end and come out to inspect the damage, but he never did. Don't make the same mistake my daughter did by hiring this clown. Do yourself a favor and run, run, run to another company and you can thank me later. read more

Nick and Austin have been great at explaining how the pool works and getting us up and running. They have gone above and beyond and we have confidence that they will be keeping us in good shape over the summer. The installation of the pool was pretty impressive, super professional. We had a few weather related delays during the install, so my advice is to start the process earlier than you expect. We always found that everyone was responsive to our questions, although the other review which talks about communication is not entirely wrong. We didn't always feel like we knew exactly what was going on, but in the end we have a great pool and are very happy. read more

ADDITIONAL DEVELOPMENT - Pools and Spas Unlimited, Milford, DE When, Mark Henderson owner of Pools and Spas Unlimited, was made aware of our situation he immediately called us and apologized and said our situation was unacceptable. He paid our cost for repair of hot tub and hoped that we would continue to use his business and we would most certainly do that. Thank you Mark read more

We had our pool built by Pools & Spas and they have always stood behind their work. Our pool is 8 years old and we had several issues at start up this year. Two teams came out to address. The same skills used to build your dream pool are also the same used to make sure it continues to operate year after year. read more

Very disappointed with service. Hot tub was leaking. Service was done. Replaced heater; hot tub still leaked. Heater was not used, but installed. Decided not to spend any more money on hot tub. Asked for refund on heater since it had not been used. Refused, stating the policy on no refunds for electronic parts. Cost $420 for nothing and now have a brand new heater which is useless to us. read more

So happy with our Radiant pool from Pools and Spas of Milford. There crew was fast, friendly and knowledgeable. My pool went up in 3 days and the water has been the perfect temperature from day one. The staff are friendly and helpful and there to talk you thru when you have questions. Where else does the manager give you their personal cell number and responds to your texts on the weekend? The personal attention this company provides sets them apart from the others. If you are shopping for a pool, look no further! read more

Pools & Spas Unlimited - First time in the new pool - Hot Tub & Pool Near Me - Milford, Delaware

Would really love to have the opportunity to speak with the Hendersons regarding the customer service or lack there of. So very disappointed, hopeful they can turn our situation around. read more

When I moved from New York to Delaware and experiencing summers here, I wanted a fiberglass pool and saltwater system.(less maintenance) I called a few companies that I saw online. Some tried to sell me a heater even before deciding on the pool. Some thought that I had an unlimited budget. On a lark, I called Pools & Spas Unlimited of Milford. I spoke to Bob James and he showed up with a catalog and explained the pros and cons of certain fiberglass pools and a saltwater system. When I insisted on a very deep blue pool, Bob pointed out that the pool lights wouldn't be noticeable because of the dark color. There were delays due to the weather and COVID-19. Pools & Spas even gave us a concierge, Mandi Hughes, who kept us apprised from beginning to end. Bob James is invaluable resource when it comes to pools and questions. Bob chose everything from the stamped concrete color to the saltwater system. My wife and I couldn't be happier. Pools & Spas doesn't just sell you a pool. They're with you every step of the installation. read more

See all

Initial contact and appointment setup was satisfactory. Bob came to my home, assessed my property, and provided several recommendations for an in ground pool. I decided on a fiberglass pool based on cost, warranty, and ease of maintenance. After the quote was negotiated to a reasonable figure I made the deposit and the process began. From that point forward it was extremely difficult working through the various schedulers and management. Communication between Pools & Spa staff, installers, and the customer needs significant improvement. Changes to the schedule were made without notification to me resulting in a significant inconvenience. When I approached the staff about communication issues I was referred to someone else, and then another, without resolve. This continued throughout the entire process of installation and delivery. The installers: I can't say enough about the installers. They were extremely professional, considerate of landscape, cleanliness, and care not to cause damage. They were eager to take the time to explain exactly what they were doing as well as next steps. There was a significant delay resulting from a vendor selling my order of stone (for the fountain facade) to another customer who was in a rush. Pool's and Spa failed to notify me that the materials would not be available on the day installation was to occur. When I complained, the manager became argumentative and rude. I was not in a position to combat the situation as I had already submitted full payment. Overall, I'm extremely satisfied with my pool, fountain, and concrete work. However, unless Pools & Spa's Unlimited improves its business process and management staff I would not use them again nor recommend them to anyone. read more

Poor customer service. They lack knowledge of there hot tubs and are very unprofessional. Look into other dealers. Avoid Bob and his I don't get a crap attitude. You have been warned. read more

I've grown up around pools my whole life and wanted one for my kids. We met with many companies and decided on Milford pools and spas. Our pool was completed in 3 days, and was absolutely beautiful! We understood that concrete could take a little while due to the ground needs to settle not causing ripples or cracks when they lay it and also rain plays a factor. After they explained that to us we understood that we may wait a little longer for our concrete BUT that it would be done right instead of fast! They finished our concrete and a huge patio and it looks amazing!! They come back out and clean your pool afterwards which was a great service and walk you through each step with the new pumps which are amazing! It's such a joy to our family and kids! The owner and daughter both are quick in responses and we can't wait to add a slide and hot tub soon!!!! read more

I am building a high-end custom home in Rehoboth, which will include a 12 x 40 - pool with "sun" pool (shallow) and pool bench. My contractor recommend that we work with Bob James at Pools and Spas Unlimited, and we are very glad he did. There are so many things to consider, and our design/sales person Bob, has been terrific explaining the many considerations, and options, pros and cons. very patient and good natured guy who knows his stuff, and understands "value" as well as design. He even gave an extremely good tip related to weather to heat the pool. He genuinely wants to make his clients happy. Also their showroom is filled with samples and finishes as well as Hot Springs spas. Don't miss it! read more

The neighborhood of Arnell Creek in Rehoboth has used Pools & Spas to take care of our community pool for years. Great service - great guys and pool always looks good. They are quick to respond to any issues - and their prices are competitive. Highly recommend! read more