They don't not stand behind what they sell ! We paid almost…read more60k for an inground pool a year ago , now the pool deck rain water runs back into the pool which is especially a problem in the winter . which means you have to pump the water it a couple times in the winter. The concrete should always be pitched away from the Pool not toward the Pool. Along with our Omni salt, wired incorrectly, and has blown out the circuit board and he will not stand behind any of it. He blames it on everybody ! WI'll do anything to help you. Please do not hire this company they will not help you or stand behind what they have done .

Absolutely horrible company. Paid for a new liner that was not installed correctly, lots of divots…read moreand dents as well as a couple wrinkles. The divots and dents could not be noticed until first time in pool and and that point it's too late and it can't be fixed. Also when the skimmer was reattached it dripped and I paid to have them replace it and it still leaks. Then on top of that the beginning of the next season the liner unattached in an area. I called thinking it would be covered by warranty, but I was charged and paid the bill. The very same thing happened again this year so I called and told them this needs to be covered under warranty. The girl I talked to agreed as long as it was not my pool causing the issue. They came out to fix issue, it was nothing to do with my pool, and he was done in less than 15 minutes. I thought that was the end of it but I got a bill for in the mail for $275, so I called and explained that I should not be charged for this. They decided to take $100 off of bill but that's still $175 they want to collect for something that should have been covered as a warranty as agreed and was here less than 15 minutes. What a racket!!! I would never do business with this company again and I'd advise anyone thinking about using them to steer clear.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

We had our semiannual pool cover maintenance and we have been satisfied with the service and the…read moreproduct. Bobby was our service tech this go around. May 2026

They came before the expected date, and that was awesome . The technician was well knowledgable…read morewith the problem and fixed immediately. Dover customer

Very pleased with service from Coastal Pools, always on time, very professional. Always get pics…read morewith the service report, pool looks great, proud to offer the pool to guests. A shout out to Lizardo who has been watching over my pool this year. THANKS.

A big shout out to Coastal Pools - they've been there since installation and provide great…read moreafter-sale support. We just asked them to rush a control panel repair before family arrived and they came through as usual. Great team, great work. Jason - you made it happen!

Contacted Towles Electric for home generator repair in Millsboro. Two-man crew was mostly…read moreknowledgeable and troubleshot/replaced parts as required (but pushed high-cost add-ons). Billing was another issue--service call lasted 2 hrs and billed for 3 hrs (for both technicians)--so 6 hrs/$90 per for just under two hours work. When I contacted Dover office on whether hourly billing possibly included travel time, receptionist/manager stated 1-time service charge took care of that. She couldn't explain the extra hour(s) billed nor much else. Asked for mgmt to call me back--never heard from them. I recommend you find your electrical contractor elsewhere--I'll never use or refer anyone to this company again.

I had a problem with outages of outlets in living room and dining room following a storm. The first…read moretwo local electricians could not help me because they were too busy. I called Towles Electric and the person I talked to immediately put me on the schedule for three days later. Mark and Dylan showed up on time and quickly diagnosed and fixed the problem (broken breaker). I was impressed with their knowledge and professionalism - so much so that I also had them install a house surge protector. I am very pleased with Towles Electric and would recommend them for any electrical work you may need done.

Get service, wonderful people. Highly recommend. Had a small issue with the cover I purchased…read more(totally my fault nothing to do with Family Pool), worked around the issue and did the most comprehensive pool closing I have ever had. You should use these guys

From the owner: We specialize in weekly cleanings, maintenance, and repairs. We also do liner replacements and…read moreservice spas. We are a family run business so the relationships we build aren’t just around pools. Let us know how we can help you get the most out of your pool.

James(owner) on right in picture and Todd( construction) made my dream of having a water feature in…read moremy back yard come true. They were easy to work with ( and I am picky) professional and responsive. The results is an awesome pond free waterfall which is low maintenance (must for me) .they took their time laying each bolder, stone & pebble. Very please with the results, price and that they stand by their work!

I wanted to give credit to #HydroZenWaterscapes. The owner, James DeShazo gave up his former…read morelandscaping business to pursue his passion, working and creating ponds. He has been with me since I first moved. He has given great advice and helped me immediately during emergencies (pond leaking / pond not being clear) I have no doubt that he has saved my koi's lives more than once. If you have a koi pond or are thinking about getting one, Trust me, call them! Photos show recent expansion.