Customer service is pleasantly responsive and they've performed several jobs for me. New pool…read morecover, closing, and winter service have been completed when scheduled and the people doing the work are very nice and helpful.

I am writing this review regarding the service department at Sparkle Pools. Tammy was prompt,…read morecourteous, and had the estimate to us within 24 hours! She had the parts needed and due to the urgency of the situation- she had 2 technicians at my home within 48 hours of contacting Sparkle Pools to not only fix the containment piece of our filtration system but to diagnose and fix our pool heater. Both technicians were knowledgeable and were able to communicate what they were doing and how to keep the system running without future issues!! Thank you Tammy- Thank You SPARKLE POOLS!!

Since the new front of office staff took over, the service has been awful…read more The staff does not even basic knowledge of pool service or construction. Nor do they know how to behave professionally or respectfully with the public. Big mistake to loose Cindi and Adam. They were professional and knowledgeable. Hopefully the pool service crews are still the same. If not, this customer is going to a competitor.

Full review in pictures. In short, Ralph the owner is very nice but his office staff has got to…read morego. Katrina and Shannon are unprofessional and ignorant. Once Katrina receives payments, she turns into Jekyll & Hyde. Shannon did our walk through and was not knowledgeable and when questions, snapped at us that we shouldn't need a walk through because we had a pool before. Chlorine, not heated with salt. Still am not sure how to use equipment and what it is. Adam, although I'm sure he means well, isn't good at his job. Never ordered our pool cover, quoted us wrong originally, forgot pool equipment, promises to contact electric and concrete contractors, but doesn't. I had to schedule the contractors myself. My pool is crooked, hopefully it settles and isn't noticeable. Concrete is sloppy and already cracked. Told several timelines, none of them true. Ralph is on site digging and working all day, he should have friendly, professional, reliable staff and he doesn't. That office will cost him money and customers. Grading is poor and erosion is even worse. Was told that once they were done, we'd never know they were there. Except there's thousands of rocks in our yard and we had to deal with a massive tree stump because according to Shannon, "we're not a landscaping company and we should have charged you for that stump", as if I knew there was a tree stump underground. I'm sure the response to this will be ignorant and will paint me as a liar. I have every text, every voicemail and every email, so go ahead. Shannon sent me a bill for $200 for maintenance that I assumed was included until they "handed the keys over" after the final walkthrough. Told me she had our conversations recorded where I agreed to pay $100/week, not including chemicals for that. Could never produce the recording. We have a robot vacuum that does the cleaning for us. Dover Pools will test water for free and tell us what to buy. Why would I ever agree to that? I have so many examples of poor customer service. I'll figure a way to get the full review on here, Facebook or Yelp. If Ralph replaces his office staff, I'd recommend them. Not their concrete guy "Dill" though. Forrest Fence did a great job! Electrician traveled over an hour and a half to hook our pool up to find the pipes weren't even connected. Besides the week of install, the rest of piss poor.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

We had our semiannual pool cover maintenance and we have been satisfied with the service and the…read moreproduct. Bobby was our service tech this go around. May 2026

They came before the expected date, and that was awesome . The technician was well knowledgable…read morewith the problem and fixed immediately. Dover customer

I recently had my inground pool renovated by Coastal Pools, and the transformation is outstanding…read more From the first consultation to the final walkthrough, their team was organized, knowledgeable, and committed to quality. They helped me choose the right materials, explained every step of the renovation process, and kept the project on schedule. The workmanship is excellent--new bottom surfaces, and upgraded liner. My pool went from worn and outdated to clean, modern, and inviting. What impressed me most was their attention to detail and the pride they take in their work. Coastal Pools delivered exactly what they promised, and the results speak for themselves. If you're considering a pool renovation, Coastal Pools is a company you can trust for both craftsmanship and professionalism. The team all worked together in all steps of the renovation. I would like to thank Kevin, Taylor, Dani, Dan, Mel, Nicole, Ashley, Jena, Jake and the insulation team.

Coastal built my pool last summer and the entire experience was great! So appreciative of their…read moreservice team, who are top notch. Upon opening the pool for the season, Tyler made my pool from green to sparkly, crystal clear clean in less than 30 minutes! Today, Lizardo came to service my pool, was patient in explaining everything to me, answered all my questions, and took great care in going above and beyond. Highly recommend Coastal to anyone looking for a pool build, or expert pool service!

I had a problem with outages of outlets in living room and dining room following a storm. The first…read moretwo local electricians could not help me because they were too busy. I called Towles Electric and the person I talked to immediately put me on the schedule for three days later. Mark and Dylan showed up on time and quickly diagnosed and fixed the problem (broken breaker). I was impressed with their knowledge and professionalism - so much so that I also had them install a house surge protector. I am very pleased with Towles Electric and would recommend them for any electrical work you may need done.

Contacted Towles Electric for home generator repair in Millsboro. Two-man crew was mostly…read moreknowledgeable and troubleshot/replaced parts as required (but pushed high-cost add-ons). Billing was another issue--service call lasted 2 hrs and billed for 3 hrs (for both technicians)--so 6 hrs/$90 per for just under two hours work. When I contacted Dover office on whether hourly billing possibly included travel time, receptionist/manager stated 1-time service charge took care of that. She couldn't explain the extra hour(s) billed nor much else. Asked for mgmt to call me back--never heard from them. I recommend you find your electrical contractor elsewhere--I'll never use or refer anyone to this company again.

Get service, wonderful people. Highly recommend. Had a small issue with the cover I purchased…read more(totally my fault nothing to do with Family Pool), worked around the issue and did the most comprehensive pool closing I have ever had. You should use these guys

From the owner: We specialize in weekly cleanings, maintenance, and repairs. We also do liner replacements and…read moreservice spas. We are a family run business so the relationships we build aren’t just around pools. Let us know how we can help you get the most out of your pool.

I wanted to give credit to #HydroZenWaterscapes. The owner, James DeShazo gave up his former…read morelandscaping business to pursue his passion, working and creating ponds. He has been with me since I first moved. He has given great advice and helped me immediately during emergencies (pond leaking / pond not being clear) I have no doubt that he has saved my koi's lives more than once. If you have a koi pond or are thinking about getting one, Trust me, call them! Photos show recent expansion.

James(owner) on right in picture and Todd( construction) made my dream of having a water feature in…read moremy back yard come true. They were easy to work with ( and I am picky) professional and responsive. The results is an awesome pond free waterfall which is low maintenance (must for me) .they took their time laying each bolder, stone & pebble. Very please with the results, price and that they stand by their work!

A variety of selections that constantly changed always surprised to see what's out thereread more

Place is a hot mess You can find some great things , but…read moreyou need to really dig in . Nothing is in the right place, sizes all mixed in . Things on the floor.