We have had Poop Fairy service since Oct of 2024. For the most part, service has been satisfactory…read more Technicians have been later than the prescribed 2 hour window numerous times...or have arrived way outside the scheduled parameters. The local franchise owner is very polite but apparently overwhelmed or overworked within her normal job. We have had scoop service for three small dogs. Two weeks ago one of our dogs passed away. I notified the owner of this and told her would pay full price (obviously) for the next day's scoop but after that please only charge for two dogs. No problem right? Until the following week and I get the three dog invoice. I contacted and requested a new bill. After several emails, and seven days, I still don't have a corrected bill and am getting late notices. Today I paid the full amount and canceled service. Too many issues stacked up. Billing, scooping too much rock out of my yard, late or three hours early, not spraying deodorizer. I will say they never left the gate unlocked and always left treats for the dogs.

I have been on a biweekly plan with this team for multiple months. I have never had any serious…read moreissue until this past week other than them leaving my gate unlocked when they leave. Which is no big deal, I can lock it if they forget. Their plan is set up so you receive an automated text message when they are going to be in your area to clean up your backyard. It is usually a 2 to 3 hour window of time, which, as we all know in most service industries, is a tad bit frustrating, but they are usually great about letting you know when they are 10 minutes out. With that said, when I know they are coming that day, I try to stay within a five minute range of my home so I can be home to unlock the gate for them. I live in old town Buckeye, and do not leave my back gate unlocked because people like to steal dogs. Yesterday I was told their son was coming between 3:30 PM and 5:30 PM. I left my house to go to the bank down the road and planned on grocery shopping at the market down the street. It's like a five minute drive. If I were to receive a text saying they were 10 minutes out, I could make it home within five minutes to unlock the gate for them. While I was back home, I received a text saying the gate was locked. I looked out my front door and nobody was there. I decided to call and I was informed by the owner that her son had attempted to come by and clean up the poop, but the gate was locked. Sarah, the owner, told me that her son did not have service in my area at that time but she would try to get him to come back at the end of their rounds. I told her that was fine. I never heard anything back. I texted again a few hours later to get an update and she asked if they would be able to come first thing in the morning. I usually work 12 hour shifts on the weekends starting at 7 AM, and she asked if he could come by at 8 AM. I told her that was fine and that I would adjust my schedule accordingly to allow him to come in and clean. By 8:40 AM the next day, nobody had shown up. I texted the owner to inform her, to which she replied that her son's alarm did not go off and she asked me how much longer I planned on being at the house. I informed her that I needed to leave and would not be home until about 7 PM. She asked what time I leave the house Sunday morning, to which I replied before 7 AM. She asked me to try again Sunday morning, to which I replied that I would rather not adjust my working hours and come to work late again in case he did not show up again. She offered for him to come Saturday evening, which is frustrating because though I work long hours, the time I am not spending at work, I like to spend with my family. We go out for dinner on weekends. I informed her that I was not impressed with the lack of communication the last few days and wanted to be removed from her route. I asked her to remove my banking information and we could just go separate ways. This is where she became rude and accusatory. She said that it was my fault because her son showed up and I was not available and the gate was locked. I can understand that, but I never received any text message indicating they were nearby or that I was next on the route. Which is some thing they always do. I'm assuming this is due to the fact that the child was not getting service, however, she was blaming me for her son's lack of service. Screenshots are attached. This company has their children working for them, and as a result, there is a lack of accountability on their end. I guess it is to be expected when you have teenagers working for you over the summer months. I shouldn't have to adjust my entire work schedule around a child that decided to sleep in on Saturday morning. Period and I should not be blamed for their lack of adequate service providers when they are running a business that requires adequate cell phone service to successfully function. My suggestion is to look elsewhere. Maybe have your neighborhood kid pick up the dog poop, it's cheaper, and probably just as reliable at this rate. Side note: I did also have an issue with her son the prior cleaning, I went outside while he was cleaning a few weeks ago, and asked if they could move me to weekly rather than biweekly. He told me he would inform his mother. They never showed up the following week. Sarah states that it is because he told her and she forgot, but I am pretty confident that he just simply forgot to tell her and she is taking the fall. Again, gotta love teenagers.

The back yard had kind of gotten away from me after a few weeks of not being able to get out there…read moreand pick up. I was not looking forward to the work needed to get it back under control. So instead of dealing with it myself, I had Poodini come out and do a one time cleanup. The guy was here on time and knocked the whole yard out in like an hour. Left the yard 100% turd free. Would highly recommend them.

I'll be the first one to admit that I never thought I would hire a Pet Waste Company but boy am I…read moreglad that I chose Poodini! I'm currently working on selling my house in Arizona and they were able to get it cleaned up in no time flat! Their customer service is top notch and they are very affordable! I will be suggesting Poodini to all my friends and family that are in the Valley!!

I signed up for the service via the online portal, which included a free first service. It was…read morescheduled at the time of sign-up. The company missed the first service with no communications. I have now sent no less than 5 emails asking for follow-up and the service to be cancelled. The emails have been sent to multiple franchise branches and the main office based on the emails on the website, with no response. Additionally, there is no way to cancel the service in the online portal, which is unusual given "click-to-cancel" legislation currently under review. I now have to figure out how to get the recurring service cancelled without being billed. I would strongly warn any potential customer that this company....Poop 911....should not be signed up for as recurring service without engaging directly with a human first. ** Update Apr 30, 2026 - Was finally able to get a hold of someone and had the service cancelled. The recommendation if engaging with this service is to utilize telephone numbers versus email to get a response.

Awesome company. Kyle doesn't an excellent job. He's very polite and very thorough. I recommend…read morepoop 911 to everyone.

I have been with Scoop Soldiers for about 3 years now, and the service, attention to detail, and…read morekindness from their employees is always top notch. Bri recently helped me with a matter that needed swift attention and made sure that everything on my end was spectacular! Thank you!

I've add Scoop Soldiers service my homes the last several years. I've been very happy with their…read moreservice. They're reliable friendly and do a good job. Bri, the account manager, has been a pleasure to work with.

Great company! Reliable and affordable and they do a great job! Highly recommend them for your…read moredoggie needs.

Incredibly on task! Kind professional people that respond timely and do exactly what they say…read more Lovely people that you would invite to your home.

highly recommended Luis did an amazing job. I was very pleased with the job he did. He was pleasant…read morevery professional. I would recommend to anybody who needs to get their yard cleaned up and their poop scoop. Thank you for the amazing job.

From the owner: We love to make sure your pet is taken care of off, especially when nature calls. Our dedicated…read moreteam will make sure pick up after your pets to ensure a clean place for you and them

Cleaned up a pretty messy yard - thank you! Went from pictured to 100% clean. Thanks again!read more

I love this business. Poo Happens keeps my backyard business free, so I don't have to worry about…read morewhere I'm stepping or any of the smellier bits that come with having fur kids. And bonus, no more flies or odors either. Everyone is very professional, and they make a point of getting to know your dog and their patterns so they will let you know if they see something that seems off. Top-notch communication. Text alerts when they are on their way and when they have completed their service. And in nearly four years of service, they have never missed an appointment. I really don't have enough good things to say about this female, vet-owned business.

There is one thing that I require and expect when I hire a company to do a service: dependability…read moreand consistency. Matt's has NEVER missed a service day every week. I have used them for the last year for pet waste removal after a horrible experience with a rival "claim to be" pooper scooper. I can't remember who that was because they never showed up or gave excuses. Matt's comes to our home weekly to take care of what I, frankly, don't have time to do. Time is money and when I drop coin I expect full-service. Matt and their crew are timely and do a thorough job to clean up the backyard. They are competitively priced, too, and based on the frequency and number of dogs. Not to mention their response time is always spot-on. I know what day and time to unlock and lock my gate every week because they show up. If you are looking to hire the best contact them and check it off your list knowing it will get done.

This would have been a 5 star but Matt sold his business. Great for him, couldn't be happier as his…read moreservice was great. Towards the end with the acquisition, the new company really "pooped the bed" - They moved my scheduled time further and further out to the point where I had to have a heart to heart. The solution was to have the new guy meet the dogs so that they wouldn't bark at him while he stole their poop. Instead of following through with the request of letting me know the time they'd be at my home so I could leave work and meet them for the intro - I received an email basically saying "F off we don't have time for this". They fired me. LOL you gotta be kidding me! You pick up dog poop, and are around dogs, and don't want to be accommodating to make sure my 20 pound midget dog doesn't bark at you - or maybe its my 40 pound geriatric deaf cattle dog? Sorry big guy you should take your name off this business. I was a customer for over 5 years since the beginning and after the sale it went super south. If you start a new business, let me know, doesn't matter what it is, I loved your service. But for the love of god, take your name off the face of this one. Maybe call it "gone to shit"?