We had a dryer making noise and not drying well. We contacted Marshall's through Yelp and setup an…read moreappointment. Tim was slightly late, but well within the window set up. He got right to work, cleaned the dryer well and replaced some drum parts that had worn down. He also cleaned the vent again and got up on the roof to verify hot air was flowing from the vent while the dryer was in use. Even though he didn't arrive on the hour, he still spent the two full hours making sure the dryer was working its best. He left everything clean. Overall, we are very pleased with the results and will call them again for other appliance repairs.

I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

It's Labor Day and my fridge was going out and I call they got me in right away came to my home had…read moreparts on the truck and fixed it in about an hour appreciate you all saved me a lot of money in groceries and not having to buy a new fridge when my freezer works perfectly thanks guys No extra fee being a Holiday very professional and swift

We have used this company twice for our appliances and they are absolutely AWESOME! They are…read morehonest and won't rip you off like most companies. The owner loves our dogs so that is a big plus because we don't have to lock them outside during the repair. I will never use any other company because they are so professional and honest!

These guys are the best that we have worked with, they have helped us out over the past 5 years…read moresince owning our home and have installed our dishwasher, helped us out with our heating in the house and most recently helped us with our fridge that got fried by another company's work. They didn't even charge us to come inspect the fridge after making time for us that day, then talked with the previous company to help have them cover the repairs, and are actively helping us find a replacement within the budget. Going to be going through them for everything going forward, I definitely recommend you do the same.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

Fast and friendly service, technician were very professional. Would definitely recommend them!read more

Horrible people! Horrible service! Don't go to this place. No respect whatsoever and very rude. My…read morefridge door would not close right, and told me to kick rocks. I went some where else and got my fridge fixed for 50 bucks

Joe Castillo is a major scam artist, do not go near this disgusting fraudster. I ordered a…read morerefrigerator on the phone and gave this creep my credit card. I cancelled the order the next morning, because I got my refrigerator working, the games this parasite uses are doesn't answer the phone and hangs up, do not under any circumstances go to him. My bank reversed the charges, I am reporting him to the New Mexico Attorney generals office

Bought a Frigidaire freezer at this place, even with the bad reviews about 100 days ago. Discount…read morefor cash, my decision. Of course it came with a 90 day warranty just expired, but I would have had to transport anyway and pay part of the bill. I cleaned it up and since this quality outfit didn't even replace the missing handle, I bought one. Since its "frost free" it shuts off and warms 20 degrees or so periodically, then restarts. Well 2 days ago it didnt re-start and got into the 30's so I moved the meats and valuables to another I had luckily and didnt lose anything. No trust now so had to buy another freezer, new with a real warranty. I saw there was a small dial next to the compressor and turned it clockwise, the compressor which had been off started and re-cooled to -20. OK, but now I wanted to know if I should keep/depend on it so I drove to CA and talked to the "tech". I explained what I just typed in a non confrontational way since I could have lost 100's in meat, and did have to re-purchase after less than 4 mo. This individual who even though I asked for nothing and kept it professional (initially) evidentially felt threatened by having a real human ask questions like what is this device (the defrost timer) and by turning it clockwise what did I do? Complete unhinged meltdown and fail to deal with a paying customer who trusted them with a sale. Take a chance like I did if you want, do not expect any professionalism once you take delivery, just hope for the best- who knows you may get lucky if the piece was not too far gone before they re-habbed it? they probably work with the city to take throw-aways when we put them out on the street, like I almost did! Read the reviews, they are now my experience as well. Not a serious group of people, even for the south valley. Too may real sellers in Albq.

The repair person was good at communicating, was on time, friendly, courteous and competent…read more The reason for the three star is because I believe they over charged for the replacing of the water valve supplying the ice maker. I had no idea what others would have charged not knowing what the issue was with the ice maker until they came out and charged a trip and a diagnostic charge, non refundable. This was applied towards the repair. I went online after the repair to see what the going rate for the ABQ area was. They are definitely at the very high end.

The tech had to reattach a water line to the part that directs water to the inside spigot. took 2…read moreminutes. Cost me 258.25. - 158.25 before they would come out at all and the another 100 to the tech. I actually thought some of the prepay would go towardthe service. when i tried to talk to the office to understand the young man said there is a statewide flat rate that only repair people are privy to. I also talked to awoman who was super rude and told me to go elsewhere in the future. GuessI will.

Jerry was very responsive and was able to schedule my service appointment the next day. He arrived…read moreon time, had a repair kit in his van, and our dryer was up and running perfectly an hour and a half later. Very polite, personal guy, and he gave an estimate that was spot on. Total cost was very reasonable, and good value considering my usual service techs weren't available for a week. Highly recommend!

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.