It's Labor Day and my fridge was going out and I call they got me in right away came to my home had…read moreparts on the truck and fixed it in about an hour appreciate you all saved me a lot of money in groceries and not having to buy a new fridge when my freezer works perfectly thanks guys No extra fee being a Holiday very professional and swift

We have used this company twice for our appliances and they are absolutely AWESOME! They are…read morehonest and won't rip you off like most companies. The owner loves our dogs so that is a big plus because we don't have to lock them outside during the repair. I will never use any other company because they are so professional and honest!

Fast and friendly service, technician were very professional. Would definitely recommend them!read more

Horrible people! Horrible service! Don't go to this place. No respect whatsoever and very rude. My…read morefridge door would not close right, and told me to kick rocks. I went some where else and got my fridge fixed for 50 bucks

These guys are the best that we have worked with, they have helped us out over the past 5 years…read moresince owning our home and have installed our dishwasher, helped us out with our heating in the house and most recently helped us with our fridge that got fried by another company's work. They didn't even charge us to come inspect the fridge after making time for us that day, then talked with the previous company to help have them cover the repairs, and are actively helping us find a replacement within the budget. Going to be going through them for everything going forward, I definitely recommend you do the same.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.

Jerry was very responsive and was able to schedule my service appointment the next day. He arrived…read moreon time, had a repair kit in his van, and our dryer was up and running perfectly an hour and a half later. Very polite, personal guy, and he gave an estimate that was spot on. Total cost was very reasonable, and good value considering my usual service techs weren't available for a week. Highly recommend!

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

Martin is awesome! Reasonable, on time, best problem-solver I know! He has never let me down!read more

I made an appointment with Martin to look at our Maytag washing machine, which has developed a…read moreminor leak, but things went badly from the start. Before I could finish explaining the problem, he began pulling our dryer out onto the Saltillo floor tiles to access the washer. I politely asked him to wait, explaining that I was concerned about protecting the tiles, and offered to lay down a drop cloth if he didn't have one in his truck -- at which point he abruptly said he was unwilling to work on my washer and launched into a story of how a customer had unjustly accused him of damaging their floor and had sued him. And then he left. Martin may be a skilled appliance repair man, but from my perspective, he has issues.

The repair person was good at communicating, was on time, friendly, courteous and competent…read more The reason for the three star is because I believe they over charged for the replacing of the water valve supplying the ice maker. I had no idea what others would have charged not knowing what the issue was with the ice maker until they came out and charged a trip and a diagnostic charge, non refundable. This was applied towards the repair. I went online after the repair to see what the going rate for the ABQ area was. They are definitely at the very high end.

The tech had to reattach a water line to the part that directs water to the inside spigot. took 2…read moreminutes. Cost me 258.25. - 158.25 before they would come out at all and the another 100 to the tech. I actually thought some of the prepay would go towardthe service. when i tried to talk to the office to understand the young man said there is a statewide flat rate that only repair people are privy to. I also talked to awoman who was super rude and told me to go elsewhere in the future. GuessI will.

From the first contact with them of the very professional lady answering the phone, and the master…read moretechnician sent to our house, we could not praise them higher. They've stuck with us through our fridge/freezer disaster, working with us all the way. These are honest hardworking people you can count on, don't trust your home to anyone else. God Bless them-Dawn Cole Rio Rancho NM

This review is based on repeated experiences rather than a single bad day. Unfortunately the…read moreservice advisor, Alyssa Sandoval, and the service manager have been the weakest part of the experience. Both have come across as rude and dismissive. Rather than feeling like a valued customer, I often felt as though asking questions or requesting information was an inconvenience. I continue to be surprised that individuals in customer-facing leadership roles would interact with customers in this manner. I normally work with the El Paso office and have had positive experiences there. However, when the office is unavailable calls get transferred to Albuquerque location. Unfortunately the difference in customer service has been noticeable.

Gentleman showed up exactly when he said he would and fixed my dishwasher. It was $160 for the…read moreservice call.

Steve was great. We thought worst case for dishwasher. Steve did his magic re-sent and it worked…read moregood as new. No parts needed. He replaced the solenoid on our ice maker and it's good to go. Prompt and timely. Highly recommend.

C'mon, that's a dope, straight up business title, right? I should've started a Poor Student Beer…read moreFund in college. A nonprofit, maybe. Trading existential meanderings for barley pops. The last time I needed to fix my clothes dryer, I found this dude on Craigslist who came over on a Sunday (appliances always break when you need 'em the most) and got-r-done at half the cost of the company he worked for. Yep, the guy drove his branded company van to my house and explained that he could make twice as much money off duty as he would workin' for the Man. It was a fine repair, and when the dryer busted this past Sunday, I hounded Craigslist again, this time coming across an ad that offered a $50 service fee plus the parts cost. I sent a text to the contact number, and Evan called me. I told him the problem (no heat), he asked me to send a picture of the model number of the dryer, and we set an appointment for 3:30 the next afternoon. Evan contacted me early the next day, he said his University class got out early, he could arrive whenever. 30 minutes later this kid steps out of his truck, he's like six foot five, I ask him what he's studying at school: medicine and philosophy. "So this helps with tuition?" I asked. Yep. He went right to it, and 20 minutes later the dryer was, ah, drying, again. He showed me the parts he replaced (igniter switch and a couple something-or-others), told me something about a glider -- I think -- that was okay for the time being but would need to be fixed down the line, showing me pictures. Total cost was $84. He handed me two business cards and I said, "575 area code. Are you from Las Cruces?" Yep again. He'd mentored with a guy before college and the trade was paying off, literally. You're all set, Evan. You're a sophomore. When you realize that med school isn't worth the price tag, and nobody will ever pay you to trade existential meanderings for beer, you'll still have your appliance repair company. Sweet.