Walked in on a Sunday. They were super busy, appeared to be short staffed, and the AC also seemed broken. The woman at the counter was composed, very kind, and rolling with the punches. The team was incredibly supportive of each other as well. [[HIGHLIGHT]]We waiting a while for our food but I'll be darned if the best things aren't worth waiting for. Food was amazing![[ENDHIGHLIGHT]] read more

I placed a mobile order through the Popeyes app on July 12, 2026, for the Ankeny, Iowa location. When I arrived to pick up my order, the restaurant was temporarily closed, even though my order had already been accepted and my card had been charged. Since then, I've tried multiple ways to resolve the issue. I contacted customer service through the app, but it was not helpful. I also called the phone number listed on my receipt, only to be directed back to the app's customer service, leaving me stuck in a loop with no resolution. I'm not upset that the restaurant had to close unexpectedly--things happen. My frustration is that there doesn't seem to be a clear process to refund customers when an order can't be fulfilled. Customers shouldn't have to spend days trying to recover money for food they never received. I hope Popeyes improves both its communication and its customer service process so situations like this can be resolved quickly. As of today, I'm still waiting for my refund. Please tell me how to go about getting my money refunded. I spent over $45. read more

This doesn't even deserve a star but the app won't let me leave it blank. Worst customer service! We got team members fighting and cussing at each other. Can't get orders right. People waiting more than 30+ minutes for food. 6+ people working but no one seems to know their position. No ice in soda machine AC was not working, crazy hot! read more

[[HIGHLIGHT]]I ordered Spicy Chicken and got regular.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I ordered 2 biscuits, paying for one as one was in the box but only received the boxed one.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I ordered the Sweet Heat sauce and did not receive ANY sauce.[[ENDHIGHLIGHT]] This Popeyes is proving to be HORRIBLE! read more

[[HIGHLIGHT]]Food is great[[ENDHIGHLIGHT]] but service is absolutely terrible, I ordered as soon as I came in and so far it has been 30+ minutes after I ordered. It is not busy, three employees that are just standing in the back and not making anything. This place shouldn't even be open at this point I'm surprised it's even still here. I would leave a negative star if I could. Do not ever eat here. read more

Waited 15 minutes to place an order. I should have left before placing my order... absolutely awful. Placed my order and I had to wait 45 minutes for it. [[HIGHLIGHT]]I got a 5 piece tender. It had 4 pieces in it.[[ENDHIGHLIGHT]] I mean the absolute worst service ever. Never go to this location read more

[[HIGHLIGHT]]Great chicken and sides[[ENDHIGHLIGHT]] we had great service [[HIGHLIGHT]]everything was very hot and fresh[[ENDHIGHLIGHT]] [[HIGHLIGHT]]lots of wing selections[[ENDHIGHLIGHT]] can't wait to try some more selections drive thru went really smooth read more

My family members and I ordered a few chicken sandwiches. [[HIGHLIGHT]]My chicken was a little stiff and dry.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's roughly 7 hours after eating--not having ate anything else between then and now, and I'm throwing up from nausea.[[ENDHIGHLIGHT]] I believe it's food poisoning, the others who ate the chicken claim they are nauseous, only time will tell. I liked this Popeyes for its chicken but I don't believe I'll be returning. We also waited 7-8 minutes at the window, there weren't any cars behind us. read more

I grabbed a late supper from Popeyes on Ankeny Blvd tonight in Ankeny, Iowa. I ordered the 8pc butterfly shrimp with fries and a biscuit. [[HIGHLIGHT]]The food was hot and excellent.[[ENDHIGHLIGHT]] The gentleman who was working the window was very nice and my food was done fairly quickly. Out of all of the Popeyes in the Des Moines and outer areas, this one is by far the best! I'll definitely go back! read more

Order from drive through. 1 car in the parking lot. Waited, then was told to pull around and food (2 sandwiches and 1 fry) would be brought out. Waited aprox 15 minutes. Went inside, Asked about my order and was handed fried pickles. Did not order pickles, asked about my sandwiches, pretty sure they had not even started them. [[HIGHLIGHT]]Got my sandwiches, no fry's. Then got cold frys.[[ENDHIGHLIGHT]] Bad food, worse service and terrible attitude from the server. read more

I would give it a 0 if I could not only did the person on the speaker have any idea what he was doing but we for one sat at the window for 5 min told us to move up and then proceeded to give everyone behind us there food as we sat there for 30 min [[HIGHLIGHT]]we backed up and asked and were told "oh someone was supposed to give that to you" so it was cold and gross[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]we for one asked for a large Mac and cheese and we were given whatever the heck this slop slipping around the bowl was[[ENDHIGHLIGHT]] everyone was rude and [[HIGHLIGHT]]the food was gross[[ENDHIGHLIGHT]] read more

Popeyes Louisiana Kitchen - Homestyle Mac & Cheese - Chicken Wings Near Me - Ankeny, Iowa

I came to check out this new location in town and I have been to multiple other Popeye's and so the bar was set pretty low. The exterior looks very nice - I tired to go in but the doors were locked so I went through the drive through which took about 15 mins. I got the #3 spicy chicken sandwich and Cajun fries. The sandwich was good, but it's not the chicken that's spicy just sauce on top. The workers seemed nice and were working hard. Overall, it was okay. read more

Popeyes Louisiana Kitchen - Spicy chicken sandwich - Chicken Wings Near Me - Ankeny, Iowa

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I came to the Meryl hay location ordered my food when came back they said they don't have my order yet I paid inside so they refuse to issue my food unless I payed for it again read more

terrible!!! walked in and waited, no service, no manager and it's dinner and no one there? [[HIGHLIGHT]]I went through drive through, ordered chicken which was full of oil, fries burnt and cold - one bite and in the trash it went,[[ENDHIGHLIGHT]] Does this store have any management, been at Popeyes elsewhere - this is not good. Was happy to see you come to Ankeny, hopeful now you'll leave. Very sad, get a manager who knows customers and train kids read more

No stars if one could! Went to get chicken on Sunday, 9/14 at 12:30 pm and NOBODY THERE! No signs up indicating closed or lights on inside. What is going on? read more

The restaurant looks dirty outside. Overgrown grass/weeds. Then they had a paper sign on the door, drive-through only. The gentleman working the window was polite. You guys can do MUCH BETTER. read more

We stopped at the drive through to pick up a quick lunch on a Tuesday afternoon at approximately 12:15. The person on the other end of intercom system could not understand me when I ordered and asked me to repeat my order no less than 3 times. [[HIGHLIGHT]]They did not have unsweet tea or any dipping sauce other than ranch.[[ENDHIGHLIGHT]] When I asked for other condiments and beverages the employee seemed a bit put out that I requested something they didn't have. We had 4 drinks as part of our order and they were handed to us 1 at a time rather than with a carrier making it super difficult to drive with all 4 sodas and 2 bags of food. Ah such is life, but the experience was unpleasant enough for me to write this review and to share that I will not likely stop by that store again. Enjoy the day and before you spend $50 at the Popeye's at this location consider other options. read more

Staff was very accommodating. We showed up a wee bit after they closed. Modified my daughter that I still wanted to order but the drive through menu was lit up still and I didn't know they were trying shut down. The guys working were so nice and friendly even though they were shutting down. [[HIGHLIGHT]]Everything was tasty and service was above and beyond[[ENDHIGHLIGHT]] read more

Ordered to pick up at 5:48, get there at 5;47. Nobody in the store, few in drive thru. Didn't even have any idea about my order. Not expecting much read more

This place is an absolute disaster. This is the second time I've been there....probably the last. I placed an order, a full 20 minutes later it's fulfilled. They had four cars in the drive thru and a couple other people waiting inside. They had 9 employees working, I cannot comprehend how it takes so long. The first time I went I had to wait 25 minutes past when it was supposed to be ready. Seems there is always a 20-25 minute wait. On top of it all there's been something missing both times. Oh plus they just jacked the prices way up. Only been open a couple months but sure why not. If I was trying to make my business fail I would be doing everything they are. Below is what I ordered, the "butterfly shrimp are the size of a quarter, their chicken tenders are three bites in size if lucky. read more

Popeyes Louisiana Kitchen - The " surf and turf", supposedly butterflied shrimp - Chicken Wings Near Me - Ankeny, Iowa

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[[HIGHLIGHT]]my boyfriend ordered the 3 piece and the chicken was PINK. completely undercooked.[[ENDHIGHLIGHT]] all the staff looked high. would not recommend this place read more

Food is always good. However, the service is horrible. Me and my wife placed orders on the app and when we arrived, they had us waiting for a ling time for our food. Highly disappointed in the service here read more

I don't usually leave reviews but I think our experience warrants a detailed account so hopefully management can review and take appropriate action. We went in at about 5 on Wednesday. The place was not busy so we where hoping for a good experience. Plenty of staff on and it looked like the corporate trainers are still on hand. Usually a good sign for a new restaurant. Nope. The staff where in complete disarray. We saw two other people go back up to the counter as items where left out of their order. This should have been our first clue to double check our order but we missed it. This was our first time in and the order taking experience was not pleasant. The clerk could not get the order right. Us " We would like number 4 - the two piece with fries" Them "so you want a 4 piece meal"... Nope! And it continues as such. I will spare further details. We got the home opened the meal and the gave us the world's smallest drumstick and a wing for 11 dollars.. My wife called them back to see if it was correct and we got a fair bit of attitude from the clerk that answered the phone. She first asked what comes in the menu item. They advised a thigh and a drummy or a breast and a drummy . We advised they gave us a small drummy and a chicken wing.... for 11 dollars. No sympathy. No apologies. No we will follow up with the kitchen on that.. just effectively go kick rocks. If you wanted something specific you should have asked. This was our first time in, the clerk at the front did not tell us, and it does not say to ask on the menu. I also used the restroom while waiting for the food. So I can leave a review on that as well. The built in trash can crowds the urinal. The built in trash can is not in use and the insert is in the middle of the floor between the urinal and toilet. The urinal is set for toddler height. The bathroom does not seem clean. We will be going to kiwk star in the future for fried chicken needs read more

Food was great as always, customer service was crappy. Price charged was multiple dollars different from menu board, excuse was that Popeyes had a big price increase a few days ago. I canceled my order, went out to car and mobile ordered for the price that matched there menu board. Still not sure why my order.took 10 minutes to fix since no customers were in store at time and my order was displayed on board. ​ read more

I was so looking forward to Popeye's coming to Ankney, then before I got there, they had a fire. Finally got there after they reopened. What a disappointment. Food quantity very skimpy, mostly breading, and part of the order missing. Not much for the price. Tried a second time and won't be back. Disappointing. read more

This place is terrible. They are always out of chicken!!! You're a damn fried chicken place, how the heck do you run out of fking chicken, when that's all you do is chicken. The one on Merle Hay Road don't run out of chicken. Poor service. read more

I went through the drive thru today and as usual the order was not correct. The prices have nearly doubled since the fire and at these prices I will go to a real restaurant (or KFC if I need fast chicken). I will never go back and I wonder what will replace it when it goes out of business in the next six months if they keep these prices. read more

Service is awful. Never fully staffed. Always takes a LONG time to get your food. Very disorganized. Recommend staying away until they hire enough people to get their sh** together. Currently have been sitting in the drive through for over 20 minutes and still stuck here and can't get out. They've closed inside eating. Just a mess. Thinking twice before coming here again. read more