On December 5, my husband came home from work around 11:00pm. He opened the garage door, drove into the garage to park and then proceeded to closed the garage door. As it was closing, the door dropped resulting in a loud boom! It woke me up. I ran downstairs to see what happened and my husband tried opening the garage door and it would not open. So researched various garage door companies to see who could come out right away or early the next day because we both had to get our cars out. For my husband, he had to go to work and for me, I had to run my errands. Pops Garage Doors was the only company who could come out early. We were given a window of time of 8am-10am and the other companies said they couldn't come until 10:30am but my husband had to be at work by 10:30. Our home warranty company told us that the earliest someone could come out was December 13!!!!!!!!! Tom from Pops came around 9:00am and evaluated the situation and knew right away what the problem was. He proceeded to fix it and it took all of 30 minutes. He also suggested we get new "rollers" as well which we did so the garage door is smooth and quiet like it was when we purchased the newly constructed home 12 years ago. I will SURELY hire him again and will also refer him. He's knowledgeable, efficient and a wonderful personality and he has integrity. read more

I don't remember calling them (maybe my wife did), but I had a technician call me and give me an estimated time of arrival. I appreciate the fact that when he was given the wrong address from his company, he gave me a heads up that he wasn't going to be arriving at the time he told me but I wasn't in a hurry so I wasn't worried. When he arrived, he came and looked, and he had the parts (torsion springs) with him. All I wanted was an estimate not work to be done, but he said he could do it right then and there. I asked him how much, and he priced me at $750. I already had a guy (recommended from a friend) who said he'd come and install new springs tomorrow for $500, to which the technician said there was no way he could do it for that cheap. He said he'd do it for $550, and I said nope, the other guy can be here tomorrow and get it done for $500. He shook my hand, and we agreed on $500, and he got to work. He said he drove all this way, and $500 was better than nothing. Less than 30 minutes, and he was done and out of here. I appreciate Michael for agreeing on the price and getting the work done right and in a timely manner. read more

My garage door opener and it's light suddenly stopped working late on a Saturday afternoon. The circuit breaker wasn't tripped and when I checked the overhead outlet it was still getting electricity. I feared the worst. I called Pops after noting generally positive reviews online. They told me they could send someone within the next two hours. I received a call from Michael, the technician, about an hour later. He said that he would arrive in about 25 minutes. After diagnosing the problem he informed me that the motor was shot. He stated that he'd need to replace sensors, motor, inside and outside wall switches, and remote devices. He also had the new materials on his truck. The cost would be $940. Given that he was up front about the cost, that I got service within two hours on a weekend, that I got a unit that was superior to the old one, and that all of the old materials were removed from the premises, I was reasonably satisfied. Also, both the person who answered the phone and the technician were polite, prompt, and answered questions directly. read more

Technician (Amir) arrived to our home with a welcoming smile as he introduced himself. As I opened the door he stopped to wipe his feet on the door mat before entering (Yes, that matters) he inspected the garage door and began to explain what likely happened to it and breaking down in detail options for repair with estimated costs all while patiently answering my many questions along the way. I found Amir to be knowledgeable and he set real expectations for the repair which made me feel comfortable to proceed with hire. It didn't take him long to repair afterwhich, he tested the door several times to assure it was working properly. I generally don't write reviews, as it has been very few company's over the years who have impressed enough to do so. However, Pops Garage Doors is great and when the time comes to replace our garage door entirely we will hire them and most certainly will recommend them to any/all who ask read more

we had an emergency with our garage last night, our spring broke, the door wouldn't lift at all, part of the garage itself even came apart when the wheels popped off the track and our pulley got damaged . we called the Pop Garage Doors 24/7 service at around 8pm, and help arrived super fast by 8:20! michael was the technician who came out, and he was amazing. he had such good energy, was funny, easy to talk to, and made us feel completely comfortable. he had literally just gotten home and was done with work, but came out because of our emergency call right away and handled everything so professionally. within an hour, he had fixed all the damages and got our garage back in perfect shape. 10/10 recommend this company, and especially michael--he's informative, friendly, and added some light to this extremely stressful situation. definitely call them if you need fast, reliable service! read more

It was time to replace our ancient garage door opener when we could no longer program a new car to operate it remotely. (You can only do so much with older tech.) Tom from Pop's stopped by on short notice on a Sunday afternoon to replace the old opener with a modern Chamberlain that works like a champ. Tom did a great job installing and tuned up the heavy double-wide garage door while he was at it. The new opener is an excellent value. We love how smoothly it operates and really appreciate the user-friendliness of the modern design. The new keyless entry is also much easier to use than the old one. Well done! to Tom and the Pop's team. We're looking forward to seeing them every now and then to keep things running smoothly. read more

I had an excellent experience with POP's Garage when Michael came out to replace my garage door motor. From start to finish, he was professional, knowledgeable, and efficient. He took the time to explain the process, answered all my questions, and made sure everything was installed correctly and working smoothly. The difference in how quiet and reliable the new motor is compared to my old one is incredible. Michael's attention to detail and friendly attitude made the whole experience stress-free. It's rare to find a technician who combines great skill with great customer service, but he did exactly that. I highly recommend Michael and POP's Garage to anyone who needs garage door service. You'll be in good hands! read more

We needed a new motor for the garage door. The repairman came out right away. He went over two options he thought best suited our needs. We selected the motor we thought was best for us keeping in mind the cost and the heavy usage. He said he would be back the next day for installation. Always called (as we requested) so we could secure our dogs from possibly getting out. He replaced the motor, showed us how it works, helped us to set up the new codes, cleaned up after the installation and our garage door works great. Very professional and courteous. Did a fantastic job and it was in the middle of a heat wave. If we ever need anymore service we will call on Pop's again. read more

Exceptional customer service, honest pricing, and efficient and excellent work!! I really appreciated Micheal giving me a call to let me know he was ahead of schedule and could arrive early upon my availability. He reviewed the garage and thoroughly explained what was required for the repair along with the cost. Michael completed the emergency repair so quickly, I asked if he could repair my other garage door. He completed the repairs on both doors within an hour and the total cost was less than half the cost provided by another garage company!!! Pops will be my first call from now on - thank you Michael!!! L. Spears Bowie, MD read more

I just posted a review, so this is a repeat, but it seemed to log me into Yelp from some weird account (that shows me in California). I know I am always suspicious of repair work when the reviews come from a different location. I am a real customer, really in the Baltimore area, so hopefully this review from my regular Yelp account will reflect that: The technician came during the window I was told and replaced my springs quickly and efficiently. One note is that when I called, they offered to come that evening, but we were going out, so we scheduled for the next morning. The other place I called was going to make us wait a week. read more

Garage door wouldn't open. Called Pops and got an appointment the same morning. Within 1 hour I was contacted by Michael, the technician, who informed me he was on his way. Michael was very professional, knowledgeable and informative. He immediately identified the problem which was a broken spring. He provided a fair estimate for the parts and labor and quickly got to work. Within an hour he had the new springs installed. He tested the install with me and provided some advice on maintenance procedures and products. Very happy that we called Pops! Great service! Great people! Many thanks Michael for your help! read more

I had an issue with my garage door. I went on my next door app for recommendations Pops garage doors had excellent ratings. I called someone came out that same day to give me an estimate. Because Michael was so professional and knowledgeable about the job I didn't even get anymore estimates. Michael came out the very next day with parts and tools. My garage door is fixed. Michael took the time to not only tell me in detail what was wrong he took me around the showed me what needed to be done. He took time to answer every question I had. He did an outstanding job and I definitely highly recommend him. read more

After being grossly overcharged from another garage service in the area this week, I called Pop's for an estimate for the remaining job that had to be done - replacing the garage rollers. The technician Tom came by the same day and completed the job professionally and efficiently. Pop's cost was exactly half of what the previous company had quoted me. If I had gone with Pop's the first time around I would have saved approximately $700 for the same exact work for repairs/parts/maintenance. For this reason I strongly recommend Pop's for their quality work and their honesty. read more

Got an appointment for early the next morning when I called. The technician was highly experienced and found issues with the track. He did a tuneup of the garage opener components, including the tracks, safety lock and ensured the passcode entry worked. Amazing how smooth everything operates. I didn't know garage tuneups were a maintenance item. I'll be sure to get this done in the future. Many thanks for such a quick appointment since my garage door was not fully closing and I was afraid small animals would get I to the garage and destroy patio cushions stored there read more

Pop's installed my doors a few months ago without any issues. The folks who came were pleasant and efficient. They cleaned up their mess, took my old doors and everything worked great. This weekend I was having trouble with the door opener (Pop's did not install) but I called them for help. They were able to come out the next day (Sunday) and were able to fix the problem. Additionally, they showed me the problem and how to fix it in the future. Tom was great and appreciated the tips he gave me! I highly recommend Pop's. read more

When considering who to go with for your garage door needs, whether it's a new installation or a repair, look to Pop's Garage Door. I was in a bind during a holiday weekend as our garage door broke. Pop's put me first and made all my hesitations disappear. The owner gave me options, and advice, while checking up on me throughout the process. This above and beyond customer service is why I had to let others know, it's true what they say "At Pop's Garage Door they treat you like family"! Thank you for your work! Best, Jessie G. read more

Door refused to stay down, touched floor and bounced back. Pop's responded to my call very quicky. Michael called me not long after to say he would be there shortly. He was prompt, courteous and efficient. Replacing sensors was insufficient to solve the problem, so he replaced the motor, which was an upgrade from the 25 year old unit I had. From first call to project completion was less than 2.5 hours, and was within my budget. I have already mentioned the service to friends. I am 100% satisfied. Lyle Wilson, Reisterstown, MD read more

Pops garage service in the best ! I had initially used them in 2020 for a garage door spring issue. I use them again in 2025 for replacement of two garage door openers.Michael, the technician was always on time, very personable and explained the entire process to me. He also programmed the remote openers as well as gate access. I had a minor problem with using the app and he drove from baltimore down to Bethesda to take a look at a moments notice. The doors work great and the new openers are very quiet .Highly recommend! read more

Someone suggested that I call Pop's Garage Doors. I had never heard of them. I had three doors with broken springs. I called Thursday, late afternoon, early evening. A nice lady told me they could be here first thing the next morning. Their technician Michael called this morning to say he was on his way. Michael showed up, was very nice, professional and knowledgeable. He fixed all three doors in no time at all. Very thorough, reasonable, and he explained things and gave some helpful hints. Excellent! Thanks Michael! read more