I've had many great experiences with the East Brunswick Porcelanosa. I remodeled three bathrooms over the last few years, and each time I was very pleased with the service, availability, and products' quality. Most recently, in June 2026 - I needed to get a few tiles to match the ones that I used in a project in 2021. Roger went over and above to help. He was very approachable, proactive, and discussed options to find the original tiles. He suggested alternatives in case we weren't able to find the tiles. Roger located the tiles that I needed. He acted quickly, and within a few days I had the tiles. The tiles are just perfect. Porcelanosa team is knowledgeable, friendly, and very reliable. read more

We tried to purchase a bathroom vanity, and were to the store three times. There were a number of problems: (1) not being aware of products they sold which we wanted and having to convince sales staff we were right (we were); (2) not being given proper information regarding availability and time lines; (3) multiple instances of contradicting themselves on price, special order status, and the rest such that the information we would get was ultimately unreliable, and (4) prices shifted every time we spoke. In general, it was frustrating to have to keep spelling out all the details of what we wanted, correcting errors of understanding and the like. That said, the sales people were friendly, pleasant and caring, but we were ultimately turned off to working with them read more

I highly recommend this business. Our sales person Raysa Rodiguez went above and beyond to help us with all our needs , she was very patient answering our questions and ordering more material as we realized later was needed . Raysa was always very quick with responding to our emails and making sure that our order was perfect , she is very pleasant ,friendly and knowledgeable. read more

Much more than I thought here, probably the one in Ramsey New Jersey would be a better choice as it is much larger. The place was clean, just not as many different visual varieties to look at to make more educated decisions. I was a little disappointed read more

I am completing the second bathroom renovation using Porcelanosa tile and some accessories. Sales person Gail Marie was very welcoming when we came for the first time and was holding our hands until project were in progress. She helped us to design color scheme for our master bathroom , it came our absolutely at wow point. We were ordering tile, some tile we had to wait to be shipped, but it was ok since I put a lot of planning. All items came on time, with no damage...I had one box of tile extra, which I returned back with no issues as well. I also were able to make some shipment changes and my order changes prior shipment without any problems and over the phone/email communication. The tile is top quality, top rate delivery and yes we have to pay for it. Items are not cheep but it looks for the money we pay. It worth every penny! We are at the second project completion have some confusion about Column installation. I initiated service request and we will see how it goes. It their service addressing issues as good as sales and delivery department I will come there again and will recommend others to use their services. read more

I submitted the support request in Porcelanosa website with an issue with my toilet parts. The team at East Brunswick store was super helpful and best customer service ever received from (Roger M). The team sent me the replacement parts right away and have the tech support available over the phone to walk me through the changes. I went to see Roger at the store with my concerns and without any hesitant--Roger walk me through the entire process and checked in with me few times to ensure that everything is working ok. I am very happy with highest level of support, caring for their customer, and reacting quickly to resolve my issue. Roger and team thank you for all you do for us during this tough time. Many thanks for everything!!! read more

Went here for some tile shopping for my Master Bath with my wife. Very nice place with amazing displays. Their selection is also great. The only reason they got 3 stars is that they are not very attentive to customers as I was waiting for 30 minutes before I was even asked if I needed assistance. Even then, they were rushing me. Great store but short staffed. We took our business elsewhere. Maybe it was a fluke but that was my experience. read more

My mom traveled from where we live in Princeton after the gym to Porcelanosa on Rt. 18 in East Brunswick. We are completely re-modeling a full bathroom and our kitchen. From the moment she entered the store to the moment she walked out, not one employee greeted her, spoke to her, or even looked her way. Was it possibly because she was wearing her gym clothes, and they assumed she would not be making a purchase but just browsing? I find this kind of customer service disgusting. She left because she was ignored. Had an employee greeted her, Porcelanosa would have potentially added a new name to their client list. read more

The tiles are gorgeous, modern, and my contractor says he is blown away by their quality. According to him, there is almost no chips, they are miraculously uniform for a porcelain tile, and do not crack during cutting. He said with Home Depot tiles you have to go through the boxes to pick out what you can use - not so here. We just had their tiles installed in two projects and they look beautiful. We did buy the toilet there as well, can't speak for the quality yet, hoping will not experience the same issue as another reviewer, but the service we received from Shawn and Amanda was most excellent. They have been friendly, very helpful and a pleasure to deal with. I have been recommending this store to people I know, and my contractor plans to do the same for his customers. read more

Avoid !! Avoid!! I would rank Porcelenosa showroom in Wartford as one of the worst showrooms to deal with in London city. It's like winning lotto if any of the showroom guys pick your phone. Sales men are least bothered with the customer service, I have not really understood what is the point of having massive showroom when they cannot even talk to customer. 1. Had to wait for more than hour to speak to one agent 2. Had to call more than 30 times and numerous hours waiting to talk to agent over phone after placing the order 3. No one cared to call me, to inform about the special delivery for which I have waited for 7 weeks 4. Finally when the order arrived it was all messed up as the 'Factory delivered' mixed tiles instead of one colour. 5. Without noticing the difference, my tiller went ahead and install the tiles only to dismantle them all over, turning them into 'RUBBISH'. My saga never stopped here... 5. Reported issue to after sales which has taken 2 weeks just to respond about the refund 6. Due to some of their internal policies they sent DHL currier service to collect the 'Rubbish' looks like Porcelonasa does not trust their customers. 7. it has been now 1 month and still waiting for after sales to issue me the compensation along with refund. Will wait for 2 more days before reporting this incident to my bank/credit card as fraud and case of cheating by sending inferior and wrong quality of tiles, I will also be submitted the case in small claims court to get my refund. Over all ashamed to have come across a company like Percelonosa. If possible please try and avoid this company for piece of mind, this is sub standard service and very disappointing customer service, cost of the tiles unimaginably expensive. My Order Number is : 6995044 read more

Terrible service. Terrible products. Don't go by the looks. Their stuff is European standard, NOT American. Guess what, you will have to pay for adapters and stoppers to suit American pipings. Once you add up the costs, it gets expensive. My misery did not stop there. My toilet started leaking and passed through the ceiling underneath. The toilets are pretty but does not clean well when flushed. Their service is bad. They don't care for your business. They wait to leave the store at closing hrs. You spend hrs choosing tiles, and they say they don't have in stock and it will take several weeks to receive stuff. You want it delivered, there is delivery charge. You want to pick up from their store there is delivery charge for that too. Spent over three thousand dollars and completely dissatisfied. Will never step in there. read more

We ordered a bathroom vanity and sink. The installation was difficult, but finally OK. Problem: the drawer handles were missing the bolts needed to secure them. I contacted the store but after more than a week of waiting for an answer, the best Mildred could tell me was that they would go to Home Depot to try to buy generic screws. After spending more that $1000 for an upscale product, this level of customer service (or is it customer disservice?) is unacceptable. I won't be buying any of their products again. read more

If I could give this place half of a star, I would. I just renovated my master bathroom and I ended up using their Krion material for my double vanity sinks and countertop. Everything was going great and everyone was so helpful. After I paid for the counterop, things went south. They came to template and after they left I got a call from Amanda saying they charged me for 2 27" kitchen sinks to go into my bathroom. I was told I would get refunded the difference. No problem. The countertops and sinks were fabricated and installed. The company gave me 3 different stories as to where the second overflow piece was. How can you knowingly install 2 sinks and only bring 1 overflow piece to connect to the drain? After telling Amanda about the missing part, she told me I had to pay $75 to get the second overflow. I threw a fit and told her I was not paying anything more since I paid for everything already. They company sent me the second overflow piece a week and a half after the countertop was installed. I just reached out to Amanda yesterday to ask when I would be getting my refund from overpaying for the kitchen sinks. She told me that it ended up costing more money to fabricate the counter than they initially charged me, so I have no refund anymore. I will NEVER use this company again and I will make sure that none of my family, friends, loved ones, or strangers EVER give them business. read more

BUYERS BEWARE- While the tile is gorgeous.....my nightmare began when I called to check on status and was then told a week before tile due in that it was on back order for 2 add'l weeks, which delayed me returning to my home and spending an add'l small fortune on hotel costs. When the majority of the order was delivered, it seemed as if 3 different tiles were missing. As of this writing, I have been waiting 24 hrs for an answer as to where the rest is. I also ordered a tub faucet, but the salesperson did not place the order for the needed diverter, so that also caused a delay....instead of waiving the $99 charge for the part due to their incompetence, I was asked to pay, and most disheartening of all, I did not get an apology for the inconvenience or repeated issues!!!! Stay clear unless you can afford similar problems. UPDATE- as if this was not enough, 2 WEEKS after delivery of my tile, it was DISCONTINUED with no prior notification, so when my contractor ran a few pieces short, we were unable to reorder. He asked for leftover samples which were available in a few stores out West, but they wanted to charge so much for the shipping, it made it prohibitive for him to get! SHAME ON YOU ALL! read more