Had a recall inspection and oil change. Everything was handled efficiently and despite giving me…read morewarnings of things that needed replacing soon, they didn't even attempt to upsell any services or ask if I wanted them to fix them. Also threw in a free car wash.

I had an absolutely outstanding experience at Honda Mall of Georgia. From start to finish, the…read morelevel of professionalism, courtesy, and efficiency was truly top-tier. The entire process was handled with impressive speed, and the negotiation felt transparent and fair...something that's rare and genuinely appreciated. What really set this experience apart, though, was how I was treated. I felt like royalty the entire time. Respected, valued, and never pressured. A special thank you to Raja and Tommy, who both oversaw my transaction. Their leadership, attention to detail, and commitment to customer satisfaction made all the difference. They went above and beyond to ensure everything was seamless. If you're looking for a dealership that combines integrity with exceptional service, this is the place. Highly recommend!

I visited Atlanta Motors on Buford Highway after finding a vehicle online that I was ready to…read morepurchase in cash. When I arrived, I began looking at the car, which was unlocked, when someone, possibly the owner or manager, pulled up next to me in a black Range Rover and told me I shouldn't be looking through the cars without checking in first. As someone who has purchased more than 25 cars in my life, I found this response completely off-base. The standard experience at a dealership is that a salesperson greets you when you arrive, not that the customer has to go hunting for someone to help them. If your policy is that customers need to check in before viewing vehicles, then you should lock the cars or clearly post a sign stating that. Otherwise, it's perfectly reasonable to assume unlocked cars on an open lot are available for browsing. This dealership lost a cash sale due to poor customer service. Rather than approaching with a greeting or offering help, the first interaction was a correction. A simple "Welcome, how can I help you?" would've changed everything. I won't be buying from them, and I wouldn't recommend the experience to anyone who values respectful, professional service.

Liars and thieves. Avoid at all costs. They added money to the purchase that was not agreed upon…read moreafter I left the dealership. They also promised to clean the inside of the car being that it was filthy when we purchased it and made us come back 3 weeks later. Upon arriving, we were told they couldn't do it despite it being in the contract. They are every negative stereotype associated with the used car industry.

I worked with Evert. He was excellent, great communication and he did everything he said he would,…read morein a timely manner. He was really nice, valued my time, and I would recommend him.

t's truly a rare thing to be able to say that I had a great experience buying a car, but that's…read moreexactly what happened at AutoNation Toyota Mall of Georgia last week! I actually didn't plan to buy a car at all - it was in the back of my mind, but when I went to the dealership it was just to have a recall service performed on my 2017 RAV4. I've loved that car for many years, but it was past time for a few upgrades. I ended up test driving and buying a 2024 RAV4 - everything I loved about the first one, just BETTER. My wife ended up joining me for the test drive, and bought herself a Jeep Gladiator on the same day! Our sales associate, Naser, was terrific. He was present and answered all questions, but at no point was he pushy or insistent. He couldn't have been easier to work with. The same can be said for Ruben, who handled the financing end of things. All in all, I had a wonderful experience at AutoNation!

Went with my wife to buy a used electric Ford Mustang. Good selection with reasonable price…read more Seamless from sales to finance.

I did not have a good experience with Mall of Georgia Ford. I believe they knowingly sold me a…read moredefective 2018 Ford Focus. Since purchasing the car, it has spent more time in the repair shop than on the road. It has been incredibly frustrating and disappointing to deal with constant issues on a vehicle I trusted would be reliable. What made it worse was their solution: I was essentially told to sell the car to another unsuspecting person or trade it in. I would never feel right passing this problem on to someone else the way it was passed on to me.

I recently leased a Taos from this location. The staff were very friendly and helpful. I have to…read moresay it was the most enjoyable car buying experience I've had in my adult life. They were not pushy nor were they secretive about pricing. I would recommend them to anyone looking for a VW.

I have had so many problems with this location that I will never return here again. Sorry this will…read morebe a long post. 1st visit made an appt for the Carnet issues. Was told diagnostic may take time. James told me he can reserve me a loaner but waitlist is a month. So I reschedule for a month out per his recommendation. A month later, I'm told James called out of work and didn't reserve a loaner. Another advisor Quentin took over and said they can give me a loaner tomorrow. The next day at dropped off I said I may need an oil change too. He said he will look into the history and will let me know. When I went to get my car, Quentin wasn't there. Oil change was done and the 30k free service used. My car only had about 18k, why they didn't use the 20k service. I was annoyed but didn't have time to ask. Next visit, while waiting I asked Asmir about the service. He look into it and saw that the 10K service expired and so the previous owner used the 20K service which is why they 30k service. I appreciated it, so I started booking with him. No issues for a few visits. Last visit- I booked with Asmir on Friday 8am for A/C issues. I usually drop my car off the night before. At drop off, I handed Quentin my keys and I told him I had an appt tomorrow with Asmir, told him about A/C issues and also mentioned that I notice some paint chipping off my rims. Him and the assistant manager looked at the rims and said that it looks like they have been repainted (before I bought the car?) but that they can try to push the claim through for underlying problem since you can see where the original manufacturer paint was chipping, and it shouldn't be a problem. Friday morning, 2 hrs after my appt I get text/emails from VW of me missing my appt. I told them my car was already there. I then got busy with work, so about 5pm, I gave VW a call. Will from the front answered. I asked him about the status and he said my car is currently in diagnostic. I asked if the rims were noted and he said no. He then transferred me to Quentin. Quentin tells me that Asmir called out and that no one knew my car was there so it has not been touched. (Even though he took my keys from me less than 24hrs earlier). When questioned about the appt and Will lying, he said they don't have a process for when someone calls out. Sounds like poor management. I asked when to expect an update as I can't go without a car. He put me on hold, upon return, he said he got me a loaner with no wait and that he checked in my car. Great! 4 days later-no update. I texted; Quentin told me it's still in queue. I called and asked to speak to a supervisor; Sead was "busy" and sent me to VM, I left a VM and asked to be called back- no response. 4 hrs later, I texted and said I will be showing up if I don't hear back. Immediately, Asmir texts and says he was looped in by Sead bc the service line was "blowing up" and that Quentin is out with Covid (even though I was texting with him that morning). I asked him to call me, when he did I asked was Sead who I left a VM asking for a call back. He said yes and apologized that Sead should've called me. He assured my car will be seen asap and not worry as he is taking over. I trusted him so I agreed. Wednesday comes and go, still no activity on my car- Thursday morning I am told that the tech will pull my car in soon. By 12, I called as my car is still untouched since the day I dropped it off. Asmir said he will go see what's up. Within 21 mins of pulling my car in-I am told that the claim was denied due to prior alterations on the rims and that they flushed the system and recharged it with Freon- A/C seems to be fine. I asked was there anything thar can be done about the rim as the original paint coming off under the repaint and if something wasn't wrong, why would all 4 rims need to be repaired in the first place. They said my carfax report has CarMax painting the rims, so no. I asked for a copy of the denial and was told "I can see if I can get a copy". Then they said the claim advisor is on site and said that VW will not consider the claim so no claim was submitted. I was then informed told that Sead wanted to speak about the warranty situation in person. I told Asmir I can come in morning and was told that Sead will be in. When I showed up, I was told Sead is out for the day-shocker! The warranty advisor is sitting 10ft away and didn't bother to say anything. Prior to buying the car- I pulled a full Carfax report- no mention of repair. At this point, I gave back the loaner, took my car and left. I wasted too much time with this place. I will gladly take my car to another VW dealership. And guess what, my rims got repaired, free of charge- just no thanks to this place.

My husband and I went into Mall of Ga Mazda in hopes to find a family car for us. We were…read moreapproached by Lewis Moats and he was absolutely wonderful during the whole process. He sat down with us to discuss what we were looking for and he started the hunt to find exactly what we wanted. He brought us over several cars that were great but overall didn't fit all the criteria of what we wanted. He went as far as looking at other dealerships to see if they had any vehicles that had everything we needed and found us the perfect one. Lewis went above and beyond and we are so grateful for all of his hard work! Tyler Lachniet in Finance was also kind, helpful and did his best to keep us close to our budget. They both made this the best experience we have had at a car dealership!

Buford Ga Mazda Location:…read more The absolute worst customer service experience I have ever had. We drove an hour and a half to buy an almost $100k truck and trade in our old one. The second the papers were signed, we were immediately disregarded, avoided, and treated like an annoyance. You could literally feel their irritation whenever we called or walked through the door. They made multiple promises at signing: a full tank of gas, weather mats, wheel liners, and reimbursement for a second key. Instead, they left us with less than $20 in the tank--not even a quarter tank for a diesel. For the next month, I had to chase them down for the rest, calling constantly only to get ignored, given half-answers, or flat-out hung up on by the front desk (who clearly used caller ID to avoid my name). They even tried to run out the clock on their 30-day contract obligation. When they finally ordered the mats, they ordered the wrong ones, expecting me to drive another 3 hours round-trip to fix their mistake. It took getting a corporate service representative from another state involved just to get them to ship the mats and send my reimbursement check. To top off the insult, my total agreed-upon reimbursement for the key ($455.56) and gas ($80) was $535.56. The check they sent? $415.61. They shorted me on a debt they owed after we spent nearly six figures with them. This is deeply insulting considering their promises. They had me chasing them down with a toddler to take care of. I wasn't looking for a pat on the back or making wild demands; I was simply looking for what I was promised and what we shook hands on. If you want to be treated with respect and valued as a customer, do not buy a vehicle from this location. Wonderful truck, but an absolutely awful experience. Abysmal hospitality.

Purchased 4 vehicles here. Some good experiences, some bad. Can't be anything but neutral…read more Seems like they were better a few years back, but that's just my experience.

Our family has bought many cars and trucks from Ewing Motors over the past 35 years and continue…read moreto refer our friends there. We have always received outstanding service.

I purchased a truck from "Big Mac" McDonald. He was very good at communicating, explaining the…read moreadvantages of the vehicle I was looking at, and the price was great for both my trade and new vehicle. I drove over 600 miles just to purchase this vehicle and would come back the next time I'm in the market. The Finance Manager, Chad, was great to work with as well and very good at communicating and having paperwork ready to go upon my arrival.

The staff that I came in contact with were all wonderful. What I like most about them was that they…read moreweren't high pressure. I never felt like i was being pressured into anything. The finance manager (Chad) was totally awesome. He seemed to really care about my budget when it came time to add an extended warranty and GAP insurances. My original salesman was Trey Whittaker, he contacted me by phone and told me he would take a video of the car for me...I asked if he would be sure to take a picture of the moon roof... he did just that. I wasn't able to go up to the dealership until the next day and he wasn't working so he put me in the hands of Jeff Matthews, he was very good too. he took me on the test drive and helped with setting up my settings on the car. i bought the car the next day! Good/fair price and all had great customer service