I barely ever write reviews, but the experience I had at Island Subaru was so good I had to share…read more I recently purchased a used 2025 Subaru Ascent Onyx Edition Touring, and it was a completely flawless process. Henry and the sales manager, Engin, were absolutely amazing and worked with me to make sure I got exactly the deal I wanted. Yuri in finance was also fantastic--he actually managed to get my original rates lower, which made the deal even better. Transparent, stress-free, and highly recommended. Go see Henri, Engin, and Yuri!

Terrible experience with service department 2 weeks after buying the car. Very disorganized and…read morenasty. When they returned car to me after not doing the job, it was a mess. Original salesman meant well but overall, a total nightmare. Stay away.

Quick & friendly service. I was referred by a friend and they got me in and out quickly &…read moreefficiently. I'm a happy customer.

In mid-June of 2020 rainwater flooded the interior of my car, entering through a defective sunroof…read more I brought my car to Auto Boss for them to repair the problem. On June 24, 2020, I picked up my car and paid Auto Boss $1,415.00 inclusive of tax: $1,000.00 for labor and $300.00 for parts. Their repair turned out to be ineffective: on August 4, 2020, rainwater again flooded my car. I then brought my car to another repair shop, Brooklyn Auto Tops Etc [sic]. The owner and manager of this business, Christopher Dean Ortiz, repaired the sunroof's track assembly and permanently fixed the problem. On August 13, 2020, I was driving my car and the brakes failed and I almost hit the car in front of me, which had stopped for a red light; had I not swerved into the adjacent and unoccupied left-hand turn lane there would have been a collision. I managed to drive my car to the nearby Auto Boss shop and waited in their office while their mechanics worked on the problem. When I drove away I noticed that the brakes were still not working properly and that the check engine light was on. Then I did what I should have done in the first place: I drove directly to Dean's garage. Dean then fixed both of these problems immediately and effectively. Before doing so, he opened the hood and explained to me the two ways that the Auto Boss technicians had put my life in danger. One danger was posed by their inept attempt to install a replacement master cylinder and brake fluid level sensor. They broke the wires that connected these two pieces; these loose wires were shorting on the metal of the car and causing the check engine light to come on. The danger here was that the broken sensor, disconnected from the master cylinder, would not alert me if my brake fluid level were becoming dangerously low. The other danger was posed by the incompetence of these technicians when bleeding the brakes; as a result, inadequate fluid pressure was being applied to the brakes even though I was pushing hard on the brake pedal. Dean effectively fixed this problem: thereafter, braking became smooth and almost effortless. Before Dean made these repairs, he and I took photos of my car's engine section. I then sent an email to Elliot Koegel, one of the owner and managers of Auto Boss, that included these photos. Elliot responded by maintaining that all this defective work (including their ineffective sunroof repair) had been performed by just one of his technicians. He added that he was contemplating firing this technician but needed to consult first with his business partner, Phil. What?!? Your technician almost gets me killed and you need a consultation? Worse yet, Elliot maintained that the sensor's being broken and disconnected from the master cylinder was not necessarily the result of an incompetent installation but could have been the consequence of a manufacturing defect or of a shipping mishap. But if that were indeed the reason for the sensor's disconnection and breakage, then even a minimally competent technician would have shipped the severed and broken parts back to the seller instead of trying and failing to install them. There truly was a profound disconnect here, the one between Elliot and logic.

My experience was great the service is excellent and the price great Mike Bender is the best very…read moreknowledgeable and helpful This is my second car I leased from VIP and it wouldn't be the last

David!! That's all i gotta say. He is beyond amazing ,outstanding. He was helpful and made…read moreeverything super easy. Smooth and easy process. I had all my bmw's by him come to me. i mean,come on .. who can do this besides him. If I'm working or I'm home, the car comes to me. I love you, David. I will always come to you. Just tell him what you want. Period, it's at your door. Thank you so much, David and all your staff. You guys are sweetest

Great place to get your car serviced. Good price for oil and oil filter change. Limited English but…read morestill can get your point across. Would come back again for any car issues.

Very bad attitude. What a bad experience. And they dont really want to listen to you when you try…read moreto explain what kind of problems your car had. All the worker are just mean and had no personality. I will never come here ever again. There are so many mechanic shops in brooklyn why will you treat Coustom with attitude. Just wanted to let them know you just lost another Big customer.

Worst place I can imagine to get any repairs done. First, they put some rubber scraps into my tire…read moreand accused me of ruining the tire by driving on it with no air. I've always driven on it with minimum 30psi. Charged me $300 for a new tire that I didn't need. Then after that new tire wouldn't hold air, he tried to charge me $100 again just to repair it. After all this, my car paint and windows were covered with motor oil. STAY AWAY from this disgrace of a maintenance garage. 我能想象得到的最糟糕的维修地点。 首先，他们将一些橡胶屑放入我的轮胎中，并指责我在没有空气的情况下驾驶轮胎会损坏轮胎。 我总是以最低 30psi 的压力驾驶它。 向我收取 300 美元购买我不需要的新轮胎。 然后在那个新轮胎无法充气后，他试图再次向我收取 100 美元只是为了修理它。 毕竟，我的车漆和车窗上沾满了机油。 远离维修车库的这种耻辱。

Stay away from this place…read more I recently had a front end accident and I went shopping around for the best quotes for the repair. I came across victor collision auto because it was cheaper than the rest. I dropped my car off for 3 weeks and they returned the car mismatched screws, missing/loose screws, missing hood cover, loose trunk stick, and they didn't even repair my fog lights! They reused damaged car parts/panels and installed it onto a fully repaired body on the front end. There's also many panel gaps on the car and when I press along "new" panels, they weren't screwed on tight and they were loose. So I went back and told them to fix it. They gave me many excuses on why there was panel gaps and why they were uneven. Worst part of all, they tried to upsell my father who has no knowledge of cars. They mentioned that my control arms were bad and they weren't even broken at all. Overall, I got back my car, fog light is fixed, my hood stick is still loose, I still have mismatched screws on my panels and there's tons of panel gaps. Now I know to never come back. Stay away from this place at all cost. Horrible establishment. Even if it's cheaper, it's not worth the quality of their performance.

I've owned two Volvo xc60 back to back…read more This is the worst Volvo dealership I've dealt with in New York A few years ago, I brought my car in for service, and they failed to detect that my brakes were worn down. Within 24 hours of picking up the vehicle, my rear brakes failed, and I had to replace the calipers -- something that could have been avoided if they had checked the brakes properly during service. More recently, when I called to return my vehicle at the end of my lease, they made multiple excuses and refused to take it back. The lack of accountability and poor customer service has been consistent in my experiences with both Volvo Brooklyn and Volvo Manhattan (which are the same company). I will never do business with them again. However, Volvo Huntington took care of me with zero issue If I could give zero stars, I would

I have never owned a Volvo before and leasing from this location was a poor experience and a very…read morebad first impression of the brand. There were two issues with my brand new 2025 XC90 which I noticed a couple days after delivery. There is a large chunk scraped off the driver door trim piece, and a rubber grommet on one of the front parking sensors is falling out. Relatively minor but on a brand new higher end Volvo a little frustrating that it came with a scrape. Second, this is our first Volvo and we had no idea how anything worked, what features the car has, how to operate it, etc. No one from the dealership ever reached out or checked on delivery which I found odd. When we first got it we had a lot of questions and didn't know who could help us. And so we had to figure everything out on our own through a combination of Google, YouTube and Facebook groups. Third, there was a major incident with the battery, on a 1 month old car, which caused loss of use for nearly an entire week as the vehicle was being serviced for a serious battery and charging system issue. Let me remind you this is a 1 month old car, a 2025 Volvo top of the line model!! I had to call Volvo Roadside Assistance which sent out a tow truck that was unable to jump start or tow the car, who then had to call a second tow truck and I lost an entire day of time while waiting around for them. I then had to make two separate trips to and from my local dealership - the first time they "reinstalled the modules". When I returned to pick up the vehicle, the same problem reappeared on the dashboard and the car was undriveable. The vehicle was finally returned to me after they had replaced one or more batteries and put 100 miles on the odometer while testing. I reached back out to ask for all battery maintenance records for the vehicle while it was in possession of Volvo Brooklyn and was given nothing more than "batteries are checked the day before delivery". Apparently they skipped this step or missed a critical issue! And Fourth, during delivery of the vehicle, their driver went through an EZ Pass toll lane without any EZ Pass, and I received the violation bill a month later. I had reached out to their salesperson and the service manager and each time was brushed off or ignored for over a month while trying to correct these issues. Be warned if you are thinking of a Volvo from this dealership, steer clear!

Driving home my dash blinked service oil at next refuel. Being Saturday afternoon I drove by New…read morehope auto to get an oil change. I was in at 5 pm and out by 5:30. Friendly service. Very good pricing. Quick service. I drive a 2014 MeBe C300. Highly recommend using this auto shop.

I had an excellent experience with New Hope Auto. I recently had new tires installed, an alignment…read moreperformed, and my brake fluid, transmission fluid, differential fluid, and coolant all flushed and replaced. Roger was professional, knowledgeable, and very accommodating throughout the entire process. They took the time to explain everything clearly, answered all of my questions, and made sure I understood the recommended services before any work was started. I especially appreciated that they confirmed everything with me beforehand to ensure I was comfortable with the repairs and costs. His team completed the work quickly, the pricing was reasonable, and the customer service was outstanding. It's refreshing to find an auto shop that is honest, transparent, and genuinely cares about its customers. I highly recommend New Hope Auto and will definitely be returning for future service.

Always able to get an appointment within a reasonable time and they have always been good with me…read moreand never had to bring the car back after having a mechanical problem which they fixed correctly and the price was fair

My third time here and will never go anywhere else. What great service given and so very quick and…read moreprofessional. The manager Edwin knows quickly what needs to be done, his mechanics are just the best. His prices more than reasonable, very clean rest room and waiting area. The most courteous and professional service I have been given. They really know what they're doing and are so very efficient!! Will never go anywhere else.