The epitome of a STEALERSHIP. I went in, hoping to put some headers on my car and for a estimate…read moreon bodywork.. neither of that happened. I came out with an $800 bill and a sore feeling in my ass. For $800 my just detailed clean car out of the Detailer that I left in there was released to me with bird shit obviously kept outside for a week.. clowns have the nerve to claim that my car was detailed and washed before they gave it to me when it was in worse condition than I left it . So for $800 they told me that I have bad sensors , something I already knew that I get replaced yearly. engine still lite on . No free estimate on body damage . Giving me weak excuses for weeks that the body shop didn't get back to them . And telling me the car was $43,000 to fix mind the car is only worth about $15,000 they sold my information to Carfax and actually add Porsche Brooklyn to my "favorite dealership". Absolute clowns! The place is consistently and always empty only morons like me bring their car there once a lifetime. Will probably be part of Costco soon. RIP Porsche Brooklyn. Btw Josh your a douch you'll probably be working in fast food again soon.

Came here to get my battery changed and an extra key fob. Was originally told that it would take 2…read moreweeks for everything to arrive but it came half a week later. Josh was really good throughout the whole process and kept me updated. All the staff here are really nice and the lounge/waiting area is very nice too. They gave me a brand new Macan as a loaner while I waited. Will come back here for future needs that I can't work on myself Lounge has a coffee machine, water, fruits, and snacks

These guys were recommended by my cousin. From the first time I spoke to Mark, he went above and…read morebeyond to find what I wanted. I admire his knowledge and his customer service skills. Everything was done through the phone, all i had to do is to go sign and pickup my car. Even when I ask him to change the color of the car I wanted and adding the armrest, Mark and Dimitri were very helpful and understanding. They got me a very good deal on my lease. Highly recommend, and saves you the hassle the B.S of Dealerships. Thanks guys!!

I was lucky to be introduced to Dmitry, the owner of the company, so he was the only person I…read moreinteracted with during the process. Dmitry is an excellent professional and a nice guy. It was my first experience leasing, so he took the time to thoroughly explain all the nuances. Most importantly, he got me the best deal on my new car (I know that for fact because I shopped around). The next day after I visited these guys, I had a nice new car for a great price, with a full tank, already registered, my old license plates transferred. Flawless service. Thanks!

Great experience with Danny Z. Danny I. & Rohan on a Santa Fe purchase, professional personable…read morecustomer service, Def. Recommend

Will not honor warranties on certified vehicles, will upcharge you on their own in-house service,…read moreand will BS you to your face. Avoid and find another reputable dealership. The manager Anthony will tell you anything, and when called out, will try to play the "nice-giy victim card". Buyer beware.

The staff members are caring, attentive, and thoughtful. A huge thank you to the entire team for…read moretheir prompt work on the vehicles. Oil changes and the resolution of other issues are handled at the highest level. I would especially like to thank Samantha for her professionalism and support.

The Island collection of dealerships on Hylan Boulevard is pretty awesome in both quality of…read moreproduct and service. When looking around a I made an appointment to test drive two used cars. I went to the wrong location by mistake. You need to watch which store the car or cars your looking at is. I was about to go back on the bus to go across town when the salesman told me to sit down and let him call the other location. They literally had someone come out and drive me to the next location. They made sure to help me get everything resolved on site. Even without buying from them, just their presales efforts alone were enough for me to write a glowing review. "Walk in a pauper, get pampered like royalty" should be their slogan. On top of that the sales and financing team makes every effort to help you navigate the beaurocracy and afford paying for your new or used car right off their lot. Going here felt more like visiting a friend or family, than visiting a business. Highly recommend if you're in the market.

Driving home my dash blinked service oil at next refuel. Being Saturday afternoon I drove by New…read morehope auto to get an oil change. I was in at 5 pm and out by 5:30. Friendly service. Very good pricing. Quick service. I drive a 2014 MeBe C300. Highly recommend using this auto shop.

I had an excellent experience with New Hope Auto. I recently had new tires installed, an alignment…read moreperformed, and my brake fluid, transmission fluid, differential fluid, and coolant all flushed and replaced. Roger was professional, knowledgeable, and very accommodating throughout the entire process. They took the time to explain everything clearly, answered all of my questions, and made sure I understood the recommended services before any work was started. I especially appreciated that they confirmed everything with me beforehand to ensure I was comfortable with the repairs and costs. His team completed the work quickly, the pricing was reasonable, and the customer service was outstanding. It's refreshing to find an auto shop that is honest, transparent, and genuinely cares about its customers. I highly recommend New Hope Auto and will definitely be returning for future service.

Great place to get your car serviced. Good price for oil and oil filter change. Limited English but…read morestill can get your point across. Would come back again for any car issues.

Very bad attitude. What a bad experience. And they dont really want to listen to you when you try…read moreto explain what kind of problems your car had. All the worker are just mean and had no personality. I will never come here ever again. There are so many mechanic shops in brooklyn why will you treat Coustom with attitude. Just wanted to let them know you just lost another Big customer.

I've owned two Volvo xc60 back to back…read more This is the worst Volvo dealership I've dealt with in New York A few years ago, I brought my car in for service, and they failed to detect that my brakes were worn down. Within 24 hours of picking up the vehicle, my rear brakes failed, and I had to replace the calipers -- something that could have been avoided if they had checked the brakes properly during service. More recently, when I called to return my vehicle at the end of my lease, they made multiple excuses and refused to take it back. The lack of accountability and poor customer service has been consistent in my experiences with both Volvo Brooklyn and Volvo Manhattan (which are the same company). I will never do business with them again. However, Volvo Huntington took care of me with zero issue If I could give zero stars, I would

I have never owned a Volvo before and leasing from this location was a poor experience and a very…read morebad first impression of the brand. There were two issues with my brand new 2025 XC90 which I noticed a couple days after delivery. There is a large chunk scraped off the driver door trim piece, and a rubber grommet on one of the front parking sensors is falling out. Relatively minor but on a brand new higher end Volvo a little frustrating that it came with a scrape. Second, this is our first Volvo and we had no idea how anything worked, what features the car has, how to operate it, etc. No one from the dealership ever reached out or checked on delivery which I found odd. When we first got it we had a lot of questions and didn't know who could help us. And so we had to figure everything out on our own through a combination of Google, YouTube and Facebook groups. Third, there was a major incident with the battery, on a 1 month old car, which caused loss of use for nearly an entire week as the vehicle was being serviced for a serious battery and charging system issue. Let me remind you this is a 1 month old car, a 2025 Volvo top of the line model!! I had to call Volvo Roadside Assistance which sent out a tow truck that was unable to jump start or tow the car, who then had to call a second tow truck and I lost an entire day of time while waiting around for them. I then had to make two separate trips to and from my local dealership - the first time they "reinstalled the modules". When I returned to pick up the vehicle, the same problem reappeared on the dashboard and the car was undriveable. The vehicle was finally returned to me after they had replaced one or more batteries and put 100 miles on the odometer while testing. I reached back out to ask for all battery maintenance records for the vehicle while it was in possession of Volvo Brooklyn and was given nothing more than "batteries are checked the day before delivery". Apparently they skipped this step or missed a critical issue! And Fourth, during delivery of the vehicle, their driver went through an EZ Pass toll lane without any EZ Pass, and I received the violation bill a month later. I had reached out to their salesperson and the service manager and each time was brushed off or ignored for over a month while trying to correct these issues. Be warned if you are thinking of a Volvo from this dealership, steer clear!

The first time I came here, I thought the guy was somewhat trustworthy--he was kind and even called…read moremy husband back twice to discuss the work needed and confirm approval. My father suspected he might have overcharged (2300 for under carriage work) but in the end, he got the job done and was easy to work with, so we had a good impression and made him our go to mechanic. This time, we went back only months later with another problem and we got a scam artist. We told him to inform us of the cost beforehand since we weren't sure whether to proceed or scrap the car. Instead, he went ahead with $800 in work without our consent and then handed us the bill. He's fraudulent, being reported, and won't be able to continue doing business past this year

Flash provides excellent service at a fair price. I have no…read morequalms about going back for minor and major auto repair. I have had oil changes and a complicated strut replacement completed with Flash. Excellent communication and reliable service.