We really enjoyed out stay. It was cozy abd well priced. It could have been cleaner. You can tell it was cleaned but not deep cleaned in some time. If you are picky.. it would bother you. The instructions were very clear on how to get keys and drop them off. No hassles here. We even had a change last minutes.. they were helpful and accomidating. read more

I debated posting this, but after the way this situation was handled, I feel other families should be aware. My family rented through "Port A Escapes"for what was supposed to be my birthday trip. During our stay, my 5 year-old daughter dropped something behind a nightstand and found a small container that she thankfully brought directly to me. When I opened it, it smelled strongly of marijuana and contained a waxy residue. As a parent, that was alarming for several reasons... 1.) There were four young children staying in the home. I am incredibly thankful my daughter brought it to an adult instead of opening it further or putting it in her mouth. Had that happened, this could have been a very different situation. 2.) We also had two dogs that could have easily found this. 3.) This was a spot that should have been cleaned prior to our arrival? As we continued looking around the property, we also found old food, including a Pop-Tart shoved in the couch, trash under furniture, and other cleanliness issues. While those things are frustrating, I understand mistakes happen. What I cannot overlook is what appeared to be drug paraphernalia being left behind in a home that advertises thorough cleaning and inspections. My original email to Port A Escapes simply explained what we found and why I was concerned.. I never requested a refund. I wanted accountability and reassurance that this would be taken seriously. I wanted to speak to someone in a management position about this. To their credit, they refunded the cleaning fee and offered to send someone to the property to re clean. We had already cleaned everything up at that point. However, what truly disappointed me was being accidentally included on an internal email chain in which Savannah McGrath, Director of Operations, described me as "unreasonable" and stated that "basically what she's after is a refund." ON MY BIRTHDAY. As a mother, I find that response from a director of operations extremely concerning.. and highly un professional. To suggest I'm being unreasonable or simply looking for a refund after my 5-year-old found what appeared to be drug paraphernalia in your rental is incredibly insulting. We travel to the coast 6-7 times every year and have rented numerous vacation homes over the years. Never have we experienced anything like this, nor have we ever felt so dismissed for raising a legitimate safety concern involving children. Some of our family members with children were uncomfortable enough with the situation that they chose to leave DAYS early. What should have been a relaxing family birthday trip ended with disappointment and concern. Port A Escapes has permanently lost our business. I hope they take situations like this more seriously in the future, because the next family's outcome may not be as fortunate as ours. read more

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I would give 0 stars if possible. I planned a birthday trip to Port Aransas at Port A Escapes for 5/22/5/25/2026 with my family. The National Weather Service issued a flood watch during those dates. I am a right below-the-knee amputee and my mobility is limited. I requested a refund or to reschedule to another date and the host manager refused. Even when there was clear evidence that there was a warning for that area, she tried to be misleading. VRBO who was the third part booking agency advocated for us and offered a partial refund. This is unethical and shady business practices and I would not recommend. read more

I tried to book local and got let down. I rented a place, and it was not okay with the items that were broken. The sink... the disposal, the drain. Then the freezer to the fridge, it wouldn't even close. The primary room bathroom door wouldn't close. The dryer wouldn't dry... we had 1 towel per person for the 3 night stay. I don't recommend bc they do not update the reviews. They hide them which is why you don't truly know how the unit is. read more

Port A Escapes - The main kitchen sink that didn't work our whole stay... - Vacation Rentals Near Me - Port Aransas, Texas

The best place to book from in Port Aransas! We booked a condo from them last year. The check in and check out process was so easy and they text you all the information. I had to call and ask a question, and the ladies were so nice. In fact, we booked for another trip this week with them. I see these reviews and am surprised because our experience has not been like this at all with the company. In the past, we used VRBO but had a bad experience with rude owner. This has not been the case with Port A Escapes, they have been great! read more

We submitted the signed contract along with copies of our driver's license several days ahead of our check in date. On the way down to TX on the day of our check in texted that they did not receive our ID's even though they had said earlier that they had everything, They would not be able to give us our check in code until they got them. So, after several texts, we pulled over, took pictures of our ID's and forwarded them to Port A Escapes. When we arrived we had the following problems: Master BR has a king frame, a queen mattress and a full size fitted sheet that would not stay on the corners, of course. A slat in the master BR window curtain was on the floor when we got here. Someone had used a ton of glue to try to "fix it" but they were unsuccessful. The master BR mattress had a ridge down the middle and was very uncomfortable. Very old, too. Neither TV would work when we got here and we had to call for help. The help did come quickly and got them working. All in all we were very disappointed. The apartment layout was exactly what we wanted but it seemed everything in the unit (furniture, appliances, utensils) had been low-balled. Sea Isle Village, #29 read more

Port A did not disappoint! We stayed at Sea Isle Villages. Great location and nice walk to the beach. SPOILER ALERT!! This property provided 1 towel and 1 washcloth per guest for our ENTIRE 3 night stay. This is absolutely unacceptable. Being told, by the booking agent, it was due to water restrictions is laughable at best. This might be believable had there been information on water restrictions provide. We were informed that there was a laundry onsite and could wash the towels ourself for $3/load. Classic example of dishonest advertising and blatant price gouging. read more

Where do I begin....first we get to pick up our after hour key in the lockbox that was texted to us. It was open with the code already entered and empty. So after waiting about 30 minutes for someone to come they have us another "packet" with the key to the condo that was supposed to be in the lockbox. Their excuse was that the person working there was "new". Well, We get to our destination to find out that someone else was already in that condo. Again after waiting another 15-20 minutes (it was already around 9:30) the night manager says they have another condo for us.....so finally we get the keys to a condo we never rented. Stupid. I'd give them 0 stars if I could. read more

I do not recommend using this company for rentals. The house was not as advertised. We sent them an email and called them about some issues we were having and this is the only response we received. Construction was happening over the backyard our entire stay and debris and nails were all in the yard and pool. Port a escapes did not care at all. Our toddlers were picking up nails and screws from the bottom of the pool, guys on lifts nailing over the backyard while we were swimming in the pool. The issues with the house were one thing but the way it was handled was pathetic. We won't be using port a escapes in the future for renting. read more

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I showed up the first night, and the air conditioner was broken. At first, we were told they would check the air conditioner in the morning because the house did not have any shade. An hour later, on vacation, and we still cannot take the heat in the house and make another call, they offer a repair person to come out and look at the unit and loan us one fan for eight guests. The repair person fills the unit with freon. I wasted several hours while on vacation getting help for the condo's condition with lots of pushback; only after requesting my money back did the management company decide to do something. read more

We had the July 4th week rented in one of their units. They called 3 days before and cancelled claiming unfinished repairs. We got lucky and found another place, decided to drive by the place that was cancelled. To our surprise it was occupied. These guys lied and blamed a tragic disaster. They are despicable. Will be turning them into better business bureau. Beware of these crooks Follow-up on earlier comment. We talked with the people in the unit that PAE had rented to us and then cancelled. They were relatives of the owner so it seems both the owner and this company are dishonest. Do not count on them to deliver. So terrible that they tried to blame Harvey damage when there are so many still struggling! read more

Our family of 5 and 2 dogs stayed at the SaltWalter Hippie L2. -The place was very nice, clean and spacious. The app was also very helpful with instructions. We will definitely be going back to port aransas and will be using this property management for future bookings. Thanks a lot! Garcia Family read more

I would like to take a moment and express our sincere gratitude to to Brenda with Port A Escapes. My wife and daughter booked a beach house with another rental company for August 11, 2022 through August 14, 2022 for a family weekend get-a-way. Upon entering the original rental we were horrified on the condition of the rental. So we found an angel in Brenda with Port A Escapes. We were basically stuck and needed to find other accommodations. Brenda found us a nice weekend rental at the last minute. the house was clean and met all of our needs. We could not be happier with the service provided by Port A Escapes. We highly recommend Port A Escapes and will use them on our next trip to port Aransas. Steve Sullivan read more

Rented Lucky Enough in the Village Walk area for our family vacation. House was perfect size for all of us, great location, and beautiful views of the gulf from the roof top BUT.......... We were greeted with a dead roach on the 2nd level stairs even though I thought they clean the property before we got there. Another roach was in the bunk bed! Then another one the next day on the 2nd level powder room. The pool was dirty! I called Port A Escaped maintenance on Friday and was told the pool people would be out that day to clean and they would call the exterminator. 4pm Friday, pool people had not come out and of course no one from Port A Escapes called to give me an update so I called. Was told they would reach out again. Called on Saturday - of course no one was there to help so I left a message and never heard back. And still haven't heard back from them! I will never book thru Port A Escapes again. I have been coming to Port A since I was a kid and now bringing my own family - this is the worst rental company I have come across. read more

We are OWNERS who trusted them as a vacation rental! For some reason they have the impression they own our property and we are at their mercy. Google them. There are 10 vacation rental companies with much higher ratings than them. Do your search and walk away... read more

Doing business with these clowns is a joke. They will not hesitate to take your money but the customer service is HORRID!!! we showed up to find no sheets on our master bed and no towels in our 2 bedroom condo. So we had to wait till the next day because supposedly no one could bring up any the night we checked in. Next day after calling again for towels and sheets we get a black trash bag of sheets and towels delivered. They ask to see the bed in question like we are lying... and then leave. Look that person may not have been a housekeeper but neither is anyone in my family!! And if I'm paying $1,200 damm dollars to stay somewhere. I better have someone making my damm bed like it should have been when we got there and put the damm towels away!! read more

We've rented through PAE three times this year. I was surprised to see all the negative reviews. We did have an issue with the floors not being mopped in the first place we stayed, but everything else was great with that place, and everything has been great on the other two rentals. Nice new linens, and hotel style toiletries. Places have been well stocked. We will use them again. read more

Wow. What a hot mess this place is. They do not know the first thing about customer service. The owner, Tracey, is there only maybe once a week and does not care about you or your vacation or your experience. They market a bunch of properties on Airbnb under her personally but they're managed by Port A Escapes. Their cleaning people are awful. What they charge for a stay at some places is just obscene. It's so easy to find an individual to stay with on Airbnb or vrbo to get an actual human touch and not just be a number. Stead clear. read more

We stayed at a Port A Escapes property that we rented from a well known hotel rental website even though it was a cottage and not a part of a hotel. The listing on the website calls it "the Cutest cottage in all Port A" but the payment receipt calls it "Spring Showers SS523G." This was the perfect little cottage getaway for the weekend. It has a full kitchen and you can save a lot of money by cooking your own meals at home. The welcome text did say that the refrigerator and A/C can freeze up if you turn them all the way down but we never had any problems. And we moved the thermostat down gently and incrementally and made it to a chilly 70 at night with no problems! The welcome message reminds you to bring your own personal soap and they mean it! there is no shampoo or body wash supplied- not even to wash your hands. Also, no beach towels are provided. It is also a good idea to stop for a bag of ice on your way as they only supply two ice trays. A few drawbacks were that the Queen sheets were obviously low budget and uncomfortable. The other drawback is that the bathroom is tiny and inches away from the bed. So if you're a new couple that's not completely comfortable around each other, you're going to get comfortable pretty quickly! The bathroom pocket door also did not lock. I LOVED that the wifi was private and they even have a DVD player if you want to bring a movie to watch. The room was walking distance to everything, including the beach, but you'll probably want to just rent a golf cart or buy a beach parking pass because everywhere we went had plenty of parking. Overall, even with the minor inconveniences like the bathroom privacy and firm sheets, we will gladly go back anytime! Well worth it! read more

Rented a home through VRBO thinking it was a rental from a homeowner, NOT this company. Terrible experience so far. If we could leave and find another place, we would. Rented a home for 13+ people for my moms 70th birthday toward the end of summer. Check in time was the only thing that has been accurate with this rental company. When we showed up, the floors in the house were still dirty and sandy. Roaches (of all sizes) popping up throughout the house. BBQ pit was not even recognizable as a bbq pit. Broken in pieces on patio. No beach access as shown and as it said in the description. We called the management company on our first full day here first thing in the morning and explained the issues... they said they were going to send over a pest company to spray while we were gone during the day and would bring a grill over as well. We went to the beach all day (having to reload our vehicles and trailer to drive 5-10mins instead is a simple walk), came back to nothing being done. Finally a woman in a pest control truck showed up about 5pm - we could not let her spray due to kids & baby in the home already. We had to borrow a grill from the neighbor just to cook dinner. I think paying $1300 a night... we wouldn't have ANY of these issues. And still have yet to hear form management regarding any of these issues read more

Awesome location and awesome management. We had an issue with a leaking sink and they were right out to fix it. Unclogged the drain and fixed the leak. Communication was great. they let us know when the handy man was coming and he was right on time. I've stayed at others and have waited much longer for a response. Thanks Port A Escapes!! We will be back to your properties! read more

We took a group of 11 people to a Port Aransas Escapes beach house last October. The house was amazing. It accommodated us all very well. It had three stories, an amazing rooftop deck, two terrific porches, a small garage and even an elevator. One of the three stories was just the common social areas-- kitchen, dining and living areas in one giant room. We were all adults (read: twentysomethings and one thirtysomething) but the rooms and beds still fit us well. The only down side to the place? It didn't have beach access. We could see the ocean really well, but the only nearby walkway was locked, reserved for the residents of a neighboring street. Still, it was only about a half mile drive (I think, that's what the renters said). Two nights only cost $1015 all told (with tax, cleaning fees, waivers, etc), which is pretty damn cheap split 11 ways, and 25% was due as a deposit. The rental agreement said "guests must be 25 years or older" but they weren't checking IDs or anything. I was sort of unclear if just the person responsible was supposed to be that old, or the whole party was. And what about kids? Anyway, the place was very clean, well maintained and welcoming. A couple of the TV remotes (there were 3-4 TVs around the place) were switched, but that was just about my biggest complaint I could muster on that front. Oh, and the subdivision/complex was new enough that Google Maps hadn't caught up. Some people got a little lost. Other than that, we had a perfect October beach weekend based out of a terrific house. (If you're interested, this is the one we rented: http://www.portaescapes.com/site/Overview/PropertyID__37798/11546/default.aspx I found it on HomeAway, but they had us pay over the phone and in person.) read more

Will never use them ever!! so I was gonna rent a house. made down payment of 1866.36 final payment of over four grand. I go to make final payment and it says something was changed on my reservation so I message to ask what changed. At this time I was informed that the house was pulled from rentals that I needed to find a new house to check my email bluh bluh bluh. So I cannot find nothing close to what I was looking at with what they wanted to offer instead of the ten bedroom house I had booked. So I ask for refund... only they shorted my refund by 500 dollars and why since it was there fault and not on my part since the house was pulled. read more

Port Aransas Escapes ripped us off and ruined our weekend get-away. When we set up accommodations there were no issues with having a pet (5lb dog). Once we arrived at the condo there was a sewage back-up in the bathrooms with feces and water in the bathroom area. Additionally there was a sign in the room stating no pets. I called Port Aransas Escapes immediately to inform them of the sewage issue in the room as well as the pet we had with us. Port A Escapes had us come back to their offices to discuss options. We offered to rent other properties they had however there were no other accommodations available. In the end Port Aransas Escapes would not refund our deposit although we were honest with them and insisted we pay the deposit. Be careful when renting from them; the owner Tracy is not very accommodating and in the end Port A. Escapes is a real estate broker and not in any way in the hospitality industry. read more

3 stars may be a too generous review. When we booked our 2 night stay, we didn't get any information that we will be picking up our room keys somewhere else than listed in the email... That was unnecessary trip and concussion. I'm giving 3 stars for good location close to the beach and pretty reliable wifi. Why not 5 stars? Futon was missing a blanket...just plain sheets were provided. There was mold all over the ceiling and front door ready to fall apart and really difficult to even open from inside- very outdated all together. Towels were provided, but usually you would see travel size toiletries...nothing, not even a soap to wash your hands after the trip. Anyhow, we won't be coming back. read more

If I could give this company a lesser rating, I would. My family was extremely disappointing in the quality of the rental we revived in Port Aransas. What was most disheartening is that we found numerous negative reviews about this property, as well as terrible comments in the guest book located on site at the rental all dating back to 2015 and beyond. Judging from our experience, there was not (not had there ever been) a sense of urgency to bring the property up to acceptable standards. What a shame -a disgrace, really. I have a friend who is booking a trip to Port Aransas and I made sure to tell her not to book with Port A Escapes, as I will tell all others. One of us throwing our money away is enough. read more

The positive was the location of the property. So in booking we were told there was a $50 an hour early check in and check in is 4pm. received a call at 1130 and told the place was ready now. We already had planned our trip to arrive at 4. We were at Beachhead Condo #501. Parking was horrible for 2 vehicles. When we had some rain there was a waterfall in front of the door from the floors above us. No other condos on our floor had this issue. The beds were old and the pictures must have been pre Harvey. The view from the deck is also misleading . We have been longtime visitors to Port A and understand the limited places to stay and how things are being rebuilt. But I would not recommend this place to stay unless they cut the price that actually reflects what you are getting. Not to mention the fees that are added on. read more

Rented the Shiny Shell Cottage LC11 July 7-10th. My family and I have stayed in numerous houses or condos in Port A for years. I have to say this one was the worst. Right when we walked in the house we were hit with the smell of moth balls. I absolutely can't stand that smell so it nearly ruined it for me from the get go. Next we noticed the floors didn't look like they had been mopped at all, several doors had issues closing, several roaches were spotted, two of the three bathrooms had tiny low to the ground toilets that were very old & hard for some of the guests to use. The layout was horrible as well. The lower level was made into a bedroom but had no bathroom. The main level had kitchen, LR, one bedroom & one bathroom. Then upstairs there were two bedrooms/two bathrooms. So when everyone was in the main level you had to run upstairs to use the other bathrooms, especially if you weren't keen on using a tiny toilet. The pots and baking pans were so old we really didn't want to use them & dishwasher had issues. The pool was also very dirty. I guess it could have been worse though. The big group staying next to us had their main A/C unit go out and they could not fix it. They had only one floor that had A/C and it only had one bedroom. Someone even slept outside. They said they were only refunded half of their money. Would not book here again. read more

We had a disappointing experience with our Airbnb rented through Port A Escapes in Port Aransas. There was a leak in the wall that flooded the master bedroom. When the repair man came to check he commented that this house should not have been rented this has happened several times. The fix..... wet towels left overnight. No compensation or even an apology. read more

Best vacation ever! They went above and beyond in all ways. I've rented all over and this experience was one of the easiest and most accommodating. Highly recommend. read more

We stayed at a unit of theirs and it was disgusting! Sea Isle Villas unit 27 was disgusting. Dirty, full of bugs, outdated, stinky, carpet was wet and full of stains. We paid for two-night stay and I wanted to go home after the first hour! Will never use them again and will make sure to let everyone know not to use them! Look at your units and have some respect for people paying to stay at them!! read more

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I have rented twice with Port A Escapes- Last year the house was very nice, but dirty. Port A Escapes was not too concerned. We had rented the house right next door the year before from another management company... and it was very clean when we checked in. This year, the house we rented was terrible. Obviously the owner is ultimately responsible for the condition of a house, but a management company should monitor the condition of what they are managing!!! Given that we would not want anyone to rent the house we rented, my MIL tried posting her review and it was quickly taken down (presumably by Port A Escapes.) Based on the scattered dates of the various reviews, it appears that Port A Escapes has most likely taken down other reviews. Again, Port A Escapes was not concerned sadly with the condition of the property that we rented (141 Porto Villageo Dr. Port Aransas, TX. 78373 ) So, our review now is primarily about Port A Escapes and their lack of concern about the properties they manage and how they deal with people who rent from them. Port A Escapes should 1) get a new cleaning crew and or supervisor!! and 2) be more selective about the properties they manage. I think their biggest concern is the $$ in their pocket and not customer service!!! If you want to know about the house.. read on!! WAY too much money for what you get from this property. The grass was overgrown with so many stickers that you couldn't walk along the driveway or sidewalk without getting a ton in your shoes and/or feet!! The sofa in the living room stunk soooo bad.. like urine and body odor. We had to try and put sheets over it to cover the smell and to have a place to sit- but ended up having to use some extra comforters that were in the house because they were thicker !! There were only like two pans in the kitchen and not many utensils. The floor had obviously not been mopped before our arrival, and in who knows how long. My kids feet were filthy black after running around for less than an hour after we got there. I had to mop myself. The carpet was terribly stained in the downstairs bedrooms and had not been vacuumed either. The master bedroom upstairs had no curtains and was so bright from the street light.. that it was hard to sleep. To top it off, it rained on Sunday and the living room ceiling leaked and we had to use our clean coolers to catch the water. Sad to say, I won't be renting from Port A Escapes again. K, Austin texas read more

They called us two days before our reservation to tell us that the room I booked was not available. After discussing how unprofessional this was they abruptly put me on hold without saying anything... read more

We have been coming down to Port A for 25 years. My husband loves to fish. We have boys.We always stay at Channel view Condominiums. We have always enjoyed onsite management, friendly and frequent maid service.This has all changed. This is the first time it wasn't really clean. When I took my shoes off, there was sand and grit on the tile floor which translates to sand and grit on the sheets that are no longer changed. Bait was STOLEN out of our bait buckets TWICE from the private pier .That has never happened before. 200$ increase with added fees.and for What??? I cleaned the apartment, did dishes and emptied all trash in flimsy cheap trash bags that split halfway down the stairwell from apartment 206 hauling them out to the dumpster quite a ways from the condo's. After I had picked up all the trash again I couldn't help but notice all the split bags in the dumpster. If you are going to make the guests haul out the trash at least invest in some STURDY trash bags. On our 2nd day a repair man burst in to the apartment without knocking to "repair a hole in the drywall". We were all changing at the time. He had been instructed he could just "Come in"???? BY WHOM? He asked us if we had just arrived at channel view and was very surprised we had been there for 2 days. He of course apologized and left. We were all startled. Toaster was broken, cable reception was awful, Internet reception was "iffy" Channel view condominiums are no longer the value they used to be, and no more friendly helpful familiar faces. Bonnie F read more

Booked a condo, using AirB&B for the Thanksgiving weekend. And we had some truly unfortunate luck and arrived to find a sewage leak outside the back door of our condo. I called Port A Escapes, reached Brenda (mind you, it was 5pm the day before Thanksgiving) and they had someone onsite to repair it, within less than 10 minutes. No problem, we were happy, until the air conditioner broke down minutes later. Again, I called Brenda (at the point she and I were communicating via phone & text- that's how responsive she was) within 30 minutes they had dispatched the owner (and his wife) of Comfort Design Inc. and although the rare off-brand condenser was totally shot and needed to be replaced- they couldn't have been more thoughtful and thorough about trying to make us happy and comfortable. Keep in mind, it was 10pm on the Wednesday before Thanksgiving. So, although we were having multiple mechanical difficulties - Port A Escapes exhausted every resource to resolve the problem and be attentive & empathetic. So as bad as the experience was, the customer service was so exceptional we couldn't even be angry, because people were exhausting themselves to make us happy. Nonetheless, the next morning I met Brenda at her office (on Thanksgiving) and she upgraded is to a beautiful and spacious home that turned out to be a wonderful place to spend the holiday with my family. By 2pm on Thanksgiving we had been fully relocated and were getting started on cooking and enjoying our time. So despite the fact that things had taken a turn for the worse, the customer service was so outstanding that the hassle was totally worth it in the end. Many thanks to Brenda, and sincerest apologies to her poor family that was texting her, needing Thanksgiving cooking instructions (and eagerly awaiting her return), while she sat in an office and empathetically toiled away, listening to my tales of sewage and discomfort. What a gem! read more

Port A Escapes - Here is our poor AC tech and his adorable wife, at 10pm the night before Thanksgiving, both trying to get us cool air. - Vacation Rentals Near Me - Port Aransas, Texas

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Port A Escapes made the process very easy. We got our keys and away we went to Port Aransas. The property was just as advertised. New, neat, clean, comfy and 2 minutes from the beach. No surprises and no hidden fees. We paid what we were quoted. Tracy did an outstanding job of walking us through the process. We will definitely use Port A Escapes again! We stayed at the Courtyard Condos and were very happy with our stay. read more

Worst experience EVER. Having lived in PA for over a decade my family frequents the island 5+ times throughout the year. We always try different places simply depending on what kind of trip we're taking, family, fishing, just me and hubby etc. We booked our multi family vacation in FEB for end of July! 2 weeks prior I received an email, not a phone call, letting me know the unit would not be available. After making several "contact" calls we found out the owners had not even started on post hurricane repairs yet. We find out after doing a quick search that the island is 100% booked! PA Escapes somehow came across a cancellation, same rate, same # of rooms. Pics were completely not in comparison to what we were originally staying at, much smaller, no open concept for us to gather and hang out in, kitchen had zero counter space, place was falling apart, bathroom had no towel hangers to speak of, no TV's in any of the bedrooms, patio furniture (what was there) was in poor shape. Absolutely nothing like what we would have selected. They offered zero concessions for our trouble! We ultimately cancelled and went with another company Sunday when all rentals opened up again. I even asked for late check out so we weren't loading up all our stuff with no where to go, I was given 1pm when our new place wasn't ready until 3pm (oh and it wasn't even booked for that night). Seriously???? After all of your mistakes you made that impacted your customer and you couldn't even give us that???? WE will NEVER use this company again. Life in Paradise is the absolute primo company to go through hands down and understand what customer service means, we will never stray again! Our family's are spreading the word among locals and as many ppl that will listen, don't EVER use Port A Escapes! read more

We stayed at a condo managed by Port Aransas Escapes in November of 2010. We rented a condo: Sounds Of The Ocean 147IR - it's a very small unit, but the view was great and the namesake really describes the unit. You can sit on the balcony and hear the ocean constantly. The kitchen was fully equipped and you can easily cook a full meal in there. It is a short boardwalk to the beach over the dunes (mind the rattlesnake warnings) and the condos are part of a three-level complex that all face the water. My only complaints were that the keys were not on the door when we arrived but after several phone calls it was sorted out and we felt that the barrier on the second floor balcony seemed to be in need of some maintenance-it felt like if you leaned on it too hard it might come off. That said, we would stay here again. read more

This was our 3rd year to stay at Beachhead Condos and we were extremely disappointed and disgusted. We were in room 508 which was comparable to an hourly rate motel on I-35. It was HORRIBLE! The carpet throughout was stained, every A/C vent was blackened with mold, many doors, walls, and trim pieces were extremely worn, broken, and barely patched, the sinks and showers did not drain properly, the toilet wobbled upon sitting, and there was trash on the bed upon arrival. (Pictures can be seen on Trip Advisor.) I feel that this was not only the property owner's responsibility of basic upkeep, but even more so the PROPERTY MANAGER'S responsibility to ensure a certain standard of property cleanliness and maintenance. The property manager is providing hotel services on behalf of the owners, and these services were far below par. Routine inspections and certain maintenance and updating standards should be required from the owners in order to allow their participation in the rental program. It is ridiculous that we were placed in a unit of such poor quality and then only upon complaint were we placed in a unit of supreme quality. I feel very taken advantage of that I was charged, the same full price rate and was knowingly placed in a such a horrible filthy unit vs. a nice updated unit. I guess this is what Groupon gets you. Obviously, this business was trying to bring in more business and chose to treat the new clients horribly. As a result, it looks like they have received nothing but negative reviews and clients that will not return. I gave them plenty of opportunity to make things right, and made sure to notify ALL parties connected to the management and ownership of the business. I don't feel that these excuses and lack of attempts to correct the problems are professional at all, nor are they what is to be expected from seasoned real estate professionals that these people claim to be. read more

All I can say is WOW! A group of my buddies and I (12 people total) rented a house from Port A Escapes for spring break and the customer service could not have been any better. They helped us out with a few problems we had and went far and beyond their way to help make our stay one to remember. The house we stayed in was called the "Tangerine Dream House"; the house was spectacular. Port A Escapes even has their own app: recommending different restaurants, fishing charters, the best local spots to hang out at, and even sent me a few notifications on the current weather situation. Upon arrival (we did check in late so this was around 10:00 PM) we did have a few light bulbs burnt out, we gave Port A Escapes' 24 hotline a call and within 30 minutes a their 24 hour maintenance guy came out and repaired the problems we were having. This company definitely has the customers in mind when booking through them. I would also recommend giving them a call instead of booking online. Their "Escape Artist" ,or reservationist, personally helped us select the house that best fit our needs. 10/10 in my book and would recommend to anyone who wants to enjoy Port A to the fullest. read more