DO NOT USE! The worst experience and the worst customer service ever. This company shouldn't be in business. We scheduled a shuttle from Port Canaveral to MCO last weekend and they never showed And I called numerous times. Use Go Port instead! read more

Only use if you have a LOT of schedule flexibility. What you are not told is that your pick up experience will include at least an hour of wandering around other stops to fetch other customers in an attempt to fill the van. From Disney to Port Canaveral, we we on the shuttle for ~2.5 hours. From Port Canaveral to MCO, we were on the shuttle more than 1.5 hours. They are low cost, but also low service, and highly unpredictable. read more

Is there a NEGATIVE star??? Hmm they should add that feature. Anyway - avoid.. not worth it. The cheap way is exactly the type of disappointing service you'll get. Very disappointed with this shuttle service. We've emailed over 5 times and no contact regarding a refund. Because due to airport issues (flights being cancelled left and right) at EWR (Newark airport) this May 2025 we cancelled our flight so we wouldn't be stuck and miss our cruise and decided to drive down from NJ to Cape Canaveral, FL. I contacted the Port canaveral shuttle on 5/13, 4/14, 5/14 evening, 5/20, 5/29 and made over 10 phone calls back to back on our travel days 5/21-5/22 to tell them. I even filled out their contact form on their website (waste of time). I finally got through on 5/22 and he said no problem, we'll refund you once you do the last leg which is Port Canaveral back to MCO on Sunday 5/29. I said, ok, went to my cruise for my birthday, enjoyed it and when we got off the ship no text, email or any communication from them. I called for over an hour then someone picked up and said your pick up is at 945am - I said no problem I don't mind waiting I just need to know that someone is coming at that time. They eventually sent someone a little earlier and took us to MCO (Orlando airport). It was a caravan and I was expecting a shuttle van. No problem, just different expectations. After we got dropped off I called again (no answer) and sent an email (no answer). I should've known it was sketchy with the gmail as a contact email. And I should have read the other reviews that said to AVOID this place at all cost. So since I'm going back to Port Canaveral for my mom birthday in a few months I'll be renting a car from MCO and parking it which is wayyyy cheaper than a shuttle and I can also avoid the horror stories about this and other shuttle companies. They never gave me a refund nor do I expect to ever get one. So just stay away from this company!!!!!! read more

This company doesn't even deserve the one star rating. Had a pickup planned 6 weeks ago for this morning at 10am at a WDW hotel to take us to the port for a cruise. By 10:10 no one had shown up and I tried calling several times but received no answer and a sketchy voice mail system. I have 3 email confirmations showing my driver was to be Paul. Cannot get a hold of the company and now I am in an Uber heading to my destination. Do not use this company if you need reliable service and contact. read more

This company should not be in business! We booked our transfer from the airport to go to the Port Canaveral port. We arrived at 8:30 and called the driver, Paul, who said he would be at gate 30 level 2 at 10:30. We arrived at the gate at 10:15 and waited and waited!!! We went and spoke with a Royal Carribean representative and she also spoke with Paul and said the driver was there and looking and waiting for us!! A big bunch of BS!!! We called again and Paul was so rude! He said he had no time for this and hung up!!! What a great way to treat tourists! A company that services tourists should have their license revoked. They shouldn't be allowed to service the airport!! In all my years of experience and work, in customer service, this company is the most unreliable! They can take your money but cannot or will not communicate or confirm anything!! BUYER BEWARE!!! I also emailed this company to ask for my money back, but they don't seem interested to answer my request!! read more

HIGHLY DISORGANIZED. The driver tried to pick me up an hour before my scheduled reservation time. Although I provided my credit card payment when I made my reservation, they apparently didn't charge it, so the driver waited until he dropped me off at the cruise port to tell me that I ha to n pay him in cash. read more

ABSOLUTELY terrible service!! Horrible communication and waited over an hour on both ends past the time we were told we were going to be picked up. Got rude text responses, which some could be blamed on a language barrier, but will never use this company again! This was one of his responses: "Look, you just need to call me when you got the airport for the 7 o'clock. Pick up in the morning wee at the airport near the baggage claim. So we don't need to talk every day. Because I don't work every day. I'm home today. I don't have jobs today. So you just call me the morning when you get in. And I will pick you up when you're at baggage claims a7.am" We got picked up at 8:30! After going to 3 different locations at the airport. On the return, I called around 8am before we got off the cruise to try to find out where we would be getting picked up for our scheduled 11am transfer to the airport. Paul told me that they only had 7:30, 9:45, and 1130 pickups, so I told him we'd be out waiting for the 9:45, we arrived at 9:15. When nobody was there at 9:50, I tried to call twice, but it went to a voicemail that I couldn't leave a message on. Then, I got this text: "Look, I'm on my way to the port. That I have people there waiting for me. So you had 11 o'clock so far and I'm gonna pick you up earlier. So l'm on my way. Traffic is a little bit heavy but i'm on my way there". He picked us up at 1020. Again, most of the problems we experienced had to do with bad communication and late pickups. Fortunately we had planned for plenty of time on both ends. DO NOT use them!! read more

If i could give negative stars I would. By far the most unreliable and unprofessional shuttle system I've ever had the displeasure of using. They only provide one number and it seems like they choose not to pickup when I was trying to arrange the pick up time and location. I waited over an hour for them to put me in contact with 3 different drivers who all provided no clear direction and just hung up at every step. The driver seem confused as to who and when they do a pickup. Seeing as they can not conduct a simple airport pick up I had to scramble and find alternate transportation to the cruise and back since I had originally booked it both through them. TLDR; They are a rude, unprofessional, AND unreliable company DONT USE read more

Claud was very timely, helpful, and very professional. He got my group of 20 to the airport in a very timely manner with time to spare. He kept in communication with our group to ensure that we all got to the correct location for pickup. He was very helpful and kind to the seniors in our group that needed assistance. LAST BUT NOT LEAST his vehicle was very very clean and comfortable. read more

Scam. Told me they arrived but never showed up. Then called from a different number and asked me to pay cashapp. Ended up using rideshare instead. read more

Scam. I called to cancel my reservation and they told me there was a fee even though their terms and conditions say you can have a 100% refund if canceled 72 hours before. They yelled at me on the phone and send me very unprofessional emails and texts, never got my refund. read more

Claude was an amazing driver. He was very personable and over communicated which made us feel so at ease. I will definitely reach out and and refer you to others. read more

Excellent service! A group of myself and 9 others booked a family cruise. Shuttle service was on time to pick us up from the airport and drop us off at the dock. And when our cruise arrived back on shore they assisted with getting us back to the airport in time for our flight. Will definitely book Port Canaveral Shuttle Connection again in the future. read more

I never received an email confirmation. The morning of our service I called to confirm only to be yelled at by the driver saying he was driving and would call me back. He didn't. I called back since he didn't call me back. He would not confirm an arrival time, just kept saying he was at the airport and I'd be next. he hung up on me. I ended up canceling the service 10 minutes past the scheduled arrival time. DONT BOOK THIS SERVICE!!! read more

Claude is a great driver. He's professional, dependable, and also reliable. Claude thank you again for transporting my family safely.

I had a scheduled pickup at 9:45am from Disney Cruises at Port Canaveral. The shuttle arrived over an hour late. I made 10-15 phone calls trying to get them to come to no avail.. Since our traveling parting was 11 people, and needing a car seat, it was very difficult to make alternate plans for pickup when they failed to show up. read more

I uterlised this company service from my Disney hotel to the port back and forth. First thing that impressed me was the driver, he was thirty minutes early. He was well dressed, patient, and well mannered. He made me feel safe and comfortable. The ride was first class. Often times I have a fear when being driven around by total strangers but trust me the ride was smooth. read more

I booked this service online to transport my family and I from the airport to the cruise ship and I had no problem. The booking process was a easy and inexpensive. My trip was confirmed the in the morning for my noon pick up. I was picked up on time and was greeted with pleasantry. My driver assisted with my bags and proceeded to my cruise ship. The driver enlighten me with some history of the area and pleasant conversation all the way to the port. We arrived with time to spare. I would recommend this shuttle service to my peers and family. read more

Very unprofessional. Guy calls us morning of our pickup from. The wrong hotel at the wrong time. Blamed it on us. Same guy picks us up from cruise ship to MCO. claims we were supposed to be on an earlier ride. Blames us again. Drove to MCO at 82mph wearing no seatbelt. read more

I agree with other reviewers, a very poorly run company. Over two hours late picking me up at port, would not answer most calls, acted as if they did not even know they had a booking. Pickup time was very late since most ships arrive early morning. Booked online and had to straighten out the booking as it was wrong as I was getting on ship. When they finally arrived, no apologies, no excuses, surprised they did not just show up in a pickup and had to ride in back. Do not use this service, you will be sorry. read more

horrible people! don't deal with them. Yelled aat me. Wouldn't let me cancel! Couldn't find them at cruise port !

Paid for months in advance for ride to and from airport. Picked us up at airport but was late. Nice gentleman. When it comes time to get ride from hotel back to airport. Had to call and see why they went there and was told they couldn't pick us up and would be reimbursed. It's been a month now. No refund was sent. Ignores my texts and they do read them. Dont use this company. Not dependable . They will take your money read more

HORRIBLE! Do NOT USE! THIS IS A SCAM!! I thought everything was fine until I received a "confirmation" email 6 hours later. Plain email, with no business reference, and a generic email as a reply. Ninstructions so onn how too get to the shuttle. No confirmation number. And at the bottom of the email, THEY HAD MY ENTIRE CREDIT CARD NUMBER POSTED, sent through unsecure email. I tried to call the number on the website. No answer. I responded to the email to cancel my reservation, no reply. I had to end up cancelling my entire credit card. DO NOT USE THIS SERVICE! read more

Paul our scheduled driver with this company left us stranded at Port Canaveral in the heat and sun after lying to us and telling us he was "almost there, just waiting in line to get you" and telling us where to wait for him. After waiting over an hour and a half and placing almost 20 calls that Paul never picked up, I had my partner call from his phone so he wouldn't recognize the number. Only then did he pick up the phone, and we found out he had left us at the port to pick up a different fare at the airport. We were stranded at the port scrambling after that to get a ride. Stick with a reputable company and do not use these guys. read more

If someone should ever suggest you use this transportation service ~ do yourself a HUGE favor and walk. We needed transportation from a hotel in Orlando to Port Canaveral. When I called and asked if they provided this service I was told they do but I could not arrange transportation over the phone ~ I had to go to their website and book online. Online I was not given a choice for pick-up (only the airport or the port) so I called again. This time he told me to just make that notation, where we needed to be picked up, in the NOTES section. I did as instructed and received a confirmation with a driver's name and cell phone number. I thought we were set. My husband and I went down a few minutes early so we would be ready. I decided to ask the bellmen if they had any interaction with this company. They did not. So, I called, AGAIN, to ask what type of vehicle I was looking for. Same man asked me what I had booked. I responded that I had booked online as directed. He asked how much I had been charged. When I told him, he told me that was the shuttle fee and I should have been at the airport at 10 that morning, it was now almost 1 in the afternoon. I explained that I had done exactly what I had been instructed to do. "We do not do that. You should have been at the airport ". I asked if they were coming, he said "no" and that he would credit my charge card. When I asked why I had been told that they did provide that service ~ he hung up on me. Needless to say, we had to scramble to get to the Port. One day out of port and I am getting nervous that they will NOT be at the terminal to take us to the airport. I called, AGAIN, and again I got the same man who remembered speaking with me. I told him I wanted to cancel our transport and would he please credit my credit card. He told me that he had already canceled our return trip so no one would be at the terminal in Port Canaveral. Being rather shocked, I asked why he would do that without my permission. He told me he did it when I found out that we would not be picked up at the hotel as per my confirmation. I pointed out that once again I would be without transportation. He promptly hung up on me AGAIN. I will have to see what shows up on my credit card bill. I can only hope I was not charged for any of the aggravation caused by this transportation company. Do they actually, ever, transport people, anywhere? My guess is that "maybe" they do, rarely. For your peace of mind BOOK ANY OTHER COMPANY. read more

Cheap service- you get what you pay for! Company lost my luggage on my way to a cruise. I boarded a cruise without any clothing for my 3 children but what they had on their backs. Before boarding they told me they would try to track the luggage and call me " in 5-10 minutes". Never heard back from them- I had to call them for an update and by their response you can tell there was no effort made. "ma'am if it would have been left behind at the airport- it would have been on the news as a suspicious package, the police would have been involved- we really think someone may have accidently grabbed it and that's not our fault". After tears and extra expenses incurred on this cruise I check the lost and found at the airport and sure enough it was there. The driver never placed it on the bus. After attempting to file a complaint- I was called back with an apology and an " I really don't know what you would like us to do for you, we do already offer the cheapest prices- we make our money off of volume". Very unorganized service. Book it if you'd like, once the shuttle arrives and you see the "volume of people" that they've booked for the shuttle, you'll realize you would have been off paying the extra money for smaller shuttle and more personal service. Good Luck! read more