Had an issue with my MacBook Air after an upgrade to iOS 25 and they fixed the issue in less than…read morean hour while I waited. They were great to work with and know their stuff. If you have any computer issue, come here first.

I've always done my own computer stuff but hit a wall this time. Not only did they do what I…read moreneeded, they recommended some details that have made a huge difference to me and that I wouldn't have thought of. I absolutely recommend them.

From the start, the installer was very disrespectful and rude, showing poor customer service skills…read morethat necessitated intervention from his supervisor. Ultimately, the installation on my car was only partially completed; the rearview camera was not installed correctly and could not be connected to the app. I did not realize this issue until after I left the store, despite having paid for the installation of both the front and rear cameras.

Geek Squad is a joke. After spending nearly $1,000 on an HP laptop, I talked to a Geek Squad guy…read morewho told me it's hard to transfer data from my current Dell laptop to new HP lapto. He said I'd have to buy a special cable at Best Buy to transfer the data. Wouldn't you think that if the sell that cable, the Geek Squad would have access to it? I tried calling the store manager, and after an extended wait on the phone, ended ap talking to a guy in the Philippines who never seemed to grasp my problem. I obviously bought my computer elsewhere.

This guy is a heart on two legs. Not only does he know what he's doing..like really knows, he gets…read morethe work done immediately. And adding an addendum here, I also want to add that he always looks for ways to save you money. He is honest and authentic... real hard to find qualities in today's world.

Super pleased client. I brought in my laptop with water damage, and it was quickly looked at and I…read morewas given frequent updates on my laptop. Exceptional customer service and honest advice given. Would definitely reccomend without hesitation.

I'm all about supporting local businesses, so I was glad to hear of Trojan on the Nextdoor app. My…read morelaptop needed help and the big box store just added to the problem when I attempted to have them even look at it. 6-8 weeks! Carrey fixed my laptop, installed decent virus protection, and taught me alot about how and when to charge my laptop. Long story short, very reasonably priced. Quick turn around time, and super nice people. I highly recommend Trojan whether you need computer repairs OR want to buy a new one, this is the place to go!

This is the store for all of your computer needs! My youngest has been saving for years to purchase…read morehimself a gaming pc. Thankfully Trojan Electronix came recommended from family members to check out before we make any computer purchases. We stopped in there one afternoon and the owner gave me and my son a crash course in the world of gaming computers! He explained all of the specifics, what to look for, what to spend money on and what not to! He did all this without trying to sell us a thing! You can tell he is just passionate about what he does and wants to share his knowledge!!! After about 45 minutes we asked him if he had a custom built pc that would meet my son's needs and be in his price range. Thankfully they offer a "good student discount" and he was willing to switch out some of the RAM to make it more affordable!! My son couldn't be happier and I was so impressed I walked out of there with a new laptop for my wife and I, as well as additional external storage & and WiFi extender!!! Needless to say, I am a fan of Trojan Electronix, and will be a customer for life!!!

Note that their website states that they service Lenovo, but what it doesn't tell you is that they…read moreonly service commercial products, so don't bother calling them if you have a "non-commercial" model, such as the Yoga brand.

I will tell you this. This company knows what they're doing, and they do it right. I purchased an…read moreIBM (Now Lenovo) back from them back when they were an up-and-coming computer store, some years back. Purchased another Thinkpad 6 years later, and just recently picked up a Dell laptop and Emachines desktop (used) from them. I will be a continuous customer if they keep their image up. Good prices, friendly staff that is knowledgeable in the field in which they work, and they are compassionate, meaning that they don't take the easy route. They make sure that your issue is satisfied.

Great Service fast affordable reliable... I saved a ton of time and money with these guys verses…read morehaving my PC shipped to the manufacturer they took time to answer questions and explain what exactly what would be repaired and how my data would be handled.. def will come back again

Well one of the only PC repair shops in the area and chime does okay.I just hate the turn around…read moretime of 8 days on my machine.They charged 100 bucks to restore the machine to almost new condition and that was fine for me.If you need your machine fixed Chime is as good as it gets in smalltown Ohio.I just hate the 8 day turn around time

My laptop crashed in a way that was unrecoverable, so I brought it here after seeing the great…read morereviews. Next time I need a repair, I'll have to try somewhere else because this place is CRAZY expensive. I paid $150 just for them to figure out what the solution was. That fee is not applied to what you pay for the actual repair should you decide to have them fix it like it would at a car repair place; it's just $150 to have them tell you what's wrong. They then quoted me $250 to reinstall windows and fix a broken hinge. I was iffy but said yes partially due to the sunken cost of the diagnosis and mostly because they promised me they would be able to upgrade my laptop to Windows 11, which the laptop had been telling me was not possible. So this seemed somewhat worth it to me to have them do. I went to pick up the fixed laptop, and immediately noticed that they had to drill totally new screw holes into it to install the new hinge. It looks pretty bad, but I'm really not picky about aesthetics so I let it go. But then they started it up to show me it was working, and I cannot even explain how INCREDIBLY slow it was as they tried to use it. Like, Windows 98 was faster than this thing was running, and I had previously never had any speed issues with it. I said something along the lines of how disappointed I was that I had now spent $400 and honestly couldn't even realistically use the laptop anymore. They offered to just install Windows 10 again instead, but like I said, the main reason I decided to pay all that money was because they assured me they could upgrade it to Windows 11. So they ended up refunding me for the repairs (I'm still out the diagnosis fee) and wiped the laptop and gave it back to me. After going home and doing some research on my own, I was able to reinstall Windows 10 on my own in about a half hour for $10. I cannot believe they were going to charge me almost $200 to do that!!! My laptop is now working exactly as it did before, and I learned my lesson.

Daniel S. In 2007 Mateen Jafferson custom-built me a Windows…read moreXP desktop at a modest price that was a 'perfect price'--because it perfectly met my specific modest needs. Since then I've never taken my computer concerns anywhere but Jafferson Computer. They've dealt in similar fashion with hardware issues and with software issues. Their results are excellent and the price is perfect, because their approach is efficient, and intelligent, and prudent, and because their expertise and experience is deep. Recently they again excelled. They solved several similar but not identical operating-system problems in a pair of wonderful older Asus Windows 10 laptops: the fraternal twins Asus1 and Asus2. They were bought a month apart and are nominally the same exact model--but actually are not. Comparing the slight differences in the responses of the 'twins' helped Luke to analyze and diagnose. This sort of thing is why they're the best. Plus Mateen and Luke and anyone who has worked there are nice people.

Thanks to Maradona, Samir and Jaxon, I am writing this review from my laptop that I did not even…read moretake in until 1:30 and here it is back on my desk, running perfectly!! If you should run into ANY computer problems, THIS is where you want to go!! They are efficient, friendly, helpful, informative and will do their best to get you and your computer reunited a.s.a.p. 02.02.26 Sassy Dawe

This kids are always there when we need them for our computer needs. Highly recommanded.read more