Like the first reviewer says, this is not a traditional cab. In that case, I'd recommend they don't…read moreadvertise themselves as such, as I was in need of a cab and they came up first as a google sponsored result in Newburyport. When I called I notified the dispatcher that I needed a pick up as soon as possible. He told me it would be 10 minutes . I said I needed to catch a flight and couldn't miss the train, but he told me not to worry. 10 minutes later, there was no one there yet. So I called just to get an update. I was again assured that it would be a few moments and he was in touch with the driver - I believed him, again missing another opportunity to call a new cab. 25 minutes after placing the call, the cab finally shows up (and yes, it was a cute black London cab, with a diamond jubilee flag - but I ordered a cab for functional reasons, not for aesthetics) and we pull up at the train station just in time to see it pulling away. I was annoyed - for good reason. And I was honest about that fact and said I would have appreciated a realistic response to the amount of time it would take after calling (there was no traffic excuse). The driver clearly needs some customer service lessons, because her response was that "This ain't New York" and that I was the "first jerk" she'd ever had ride in her cab. It's a good thing the next train doesn't leave for 2 hours, since I'll need the time to rebook my flight.

A lovely young lady was just picked up at our house by London Livery; she had a heavy suitcase and…read morethe driver sat in the cab and did not offer to help her load her luggage. I found this to be inappropriate service bordering on rude. I will not recommend this Livery as a result of the drivers unwillingness to assist . "It's not what you do in life, it's how you do it."

Es una compañía de servicio de taxi llega a tiempo y personal es altamente capacitado brindan…read moreservicio de calidad

Usually they show up eventually.. but this morning I waited two yes 2hours or more no show.. I…read morecalled three times he said ok you want to cancel.. dan said.. I said you never showed up.. I'm sure they're busy since MEVA is on strike. But a regular customer treated so poorly.. haverhill needs other means if service.. ..

Reserving the car service was easy and fast, the response time to my questions was very fast, and…read morethe price was the best out of all of the quotes I obtained. It was just what we needed to get our son home from a trip to Japan back to college from Logan Airport after midnight. We weren't able to make the trip to Logan to give him the ride ourselves, so we had to find a reliable and trustworthy way to get him back to campus, and I'm so glad we found Regal Coach Boston. The owner was responsive and gave his personal assurance that all would work out well, and it did. The driver contacted our son and us while he waited to meet our son at the terminal, and made it very easy to connect, even though my son's flight was delayed. We are very appreciative. We will count on this business again in the future.

Do not recommend this service, unreliable drivers. If you are trying to go to Logan you are better…read moreoff getting an uber.