I had a very disappointing experience with Hand Crafted Metalworks…read more From the beginning, I was extremely clear about what I wanted. I provided a reference photo on the very first day and made it known that I am very detail-oriented, especially because this was a major custom staircase railing project costing around $20,000. I wanted the finished product to closely match the design, proportions, style, and overall look of the reference photo. Unfortunately, the process became frustrating and confusing. Instead of feeling like my vision was being understood and executed, I repeatedly felt like the design was being scaled back, reinterpreted, or changed from what I had originally requested. Multiple revisions were needed because key details were not reflected properly, including how the railings were supposed to continue down the lower steps and terminate at the bottom. One major issue was that the shop drawings showed a rectangular/square wood cap, even though the reference photo I provided showed a round wood handrail. That was a major design difference, not a small detail. For a custom project of this size, I expected the drawings to accurately reflect the design direction I had communicated from the start. Another major frustration was the coordination process. I hired Hand Crafted Metalworks expecting them to manage the project. Instead, I felt like I was being put in the middle between their metal team and their wood subcontractor. I was connected directly with the wood subcontractor, who appeared to be unaware of important details, including that the wood was already part of the original quote. At one point, it felt like I was being asked to coordinate or clarify things that should have been handled internally by the contractor. There was also confusion around the timeline. A timeline that had been discussed as approximately six weeks later appeared to become September, which was a significant difference. When I asked for clarification, the conversation became defensive instead of simply explaining the scheduling change. Overall, my frustration is not just about one isolated issue. It is about the entire process: repeated miscommunication, inaccurate design assumptions, unclear subcontractor coordination, changing expectations, and a feeling that I had to keep fighting to preserve the original design vision I clearly communicated from day one. For a high-end custom project, I expected a much smoother and more professional process. Instead, I felt like I had to constantly correct, clarify, and manage details that should have been understood and handled by the company. Based on my experience, I cannot recommend this company. I'd post only after the credit card dispute is filed, not before, and keep screenshots/emails organized in case they respond publicly.

Our experience with this company was extremely frustrating. After paying our deposit, the project…read morewas ridden with missed appointments, poor communication, and repeated mistakes. Our primary point of contact, Chris, was responsible for coordinating the project, yet we frequently had to make multiple calls just to get updates or receive a response. On one occasion, workers arrived at our home, informed us they needed to leave to purchase materials, and then never returned that day. The problems extended far beyond scheduling. The initial measurements taken for our custom railings were inaccurate, resulting in the wrong product being fabricated. When installation day finally arrived, the wrong order was delivered. We were assured the mistakes would be corrected, only for another incorrect order to arrive later. The same crew was repeatedly sent back to address the issues, yet the problems remained unresolved. The quality of the installation itself was also concerning. The railings were improperly installed, caused damage to our walls and floors, and portions of the installation began pulling away from the wall within a month. Given that stair railings are a safety feature, this was particularly alarming and further diminished our confidence in the company's workmanship. What should have been a straightforward project turned into months of delays, repeated errors, broken promises, and constant follow-up on our part. We were repeatedly given timelines and assurances that were never honored, and obtaining updates often required persistent phone calls. The most disappointing part was not the mistakes themselves, but the lack of accountability and follow-through. Every issue seemed to require multiple calls and reminders, yet meaningful resolution never came. After months of frustration, we ultimately canceled the contract because we no longer trusted that the project would be completed correctly or safely. Mistakes can happen in any business, but professionalism is measured by how those mistakes are handled. Unfortunately, between the inaccurate measurements, incorrect fabrication, poor installation, wall damage, communication issues, missed appointments, and failure to stand behind the work, our experience was extremely disappointing. I cannot recommend this company.

Jose did an incredible job on a pretty unique project. I have Speed Queen appliances but bought LG…read morepedestals and needed them properly retrofitted to fit and secure the washer and dryer. His attention to detail was outstanding. He noticed the factory brackets weren't even all the same, fabricated the correct pieces, and finished the final welding onsite to get everything perfectly aligned. The clearance and finished fit look factory. He was timely, professional, and treated the job like it was his own house. The value was excellent too. Having something custom-built from scratch could easily have been a $3,000+ project, and Jose found a much smarter way to get a finished, custom result. Highly recommend him for any fabrication work where precision matters.

I had a problem with a bent floor on my G35 and Jose and Lorenzo did a great job straightening and…read morereinforcing the floor before installing a heel plate for me, and Jose gave me a HUGE break on his typical labor rate. The rug around the plate didn't come out that great, but I did tell them that this is a track car (and that I'll probably be gutting the interior eventually), so I'll do what I can to clean the rug up a bit for now and reinstall the heel plate. I would've given them 5 stars but for that, because they do solid metal work as evidenced by my floor fix, and Jose showed me some of the custom industrial and automotive work he'd done previously.

Sebastian really came through. I had a project to cut through a couple 3x3 11 gauge steel…read morecrossmembers for my gym. I wasn't able to drop it off but he was able to workout a deal with my and came by my house to complete the job. He was quick to respond and took his time to make sure the cuts were smoothed out. Definitely recommend him if you have any metal working projects! I was able to complete my custom dumbbell stand with his help cutting the cross members.

Sebastian did a terrific job adding a hitch receiver to my trailer. The prep work, welding, and…read morepainting are all top notch. Highly recommended!

Ernesto is the BEST! My son's Super 73 e-bike frame had a major crack. Super 73s option was a new…read morebike or frame and that's not in the budget. We called Ernesto and sent pictures of the damaged frame and he said he could definitely help us repair the frame. In fact, we called on a Thursday night after hours and he answered all our questions (I was just going to leave a VM for next day). Ernesto was communicative re: our project throughout the process. We dropped the bike off and repair was done same day. My son's frame is fixed and stronger than ever. He's ready to ride again thanks to Superior Welding and Ernesto!

Amazing. No other business wanted to help me straighten a brass shaft. Contact Ernesto, brought it…read morein and he did it right there and then for a reasonable price too. Thank you.

I highly recommend Carlos and Reyes Ornamental Iron for any interior or exterior iron work. I first…read moreworked with Carlos and his team during a home renovation in Laguna Niguel. They fabricated a balcony railing, two side-yard gates, and two gates for a dog-run enclosure. The quality of the work was exceptional--from the high-quality materials and beautiful craftsmanship, to the flawless painted finish. I provided Carlos with a few inspiration images and an explanation of what I wanted. He returned drawings for my approval, and every piece turned out exactly as I had envisioned. His pricing was very fair, and both the fabrication and installation were completed quickly. After recently moving to a new home and adding a balcony, I contacted Carlos again because I had been so pleased with his previous work. Once again, the railing was completed promptly and beautifully. I chose a very simple design for this project, but I have also seen Carlos's more ornate work, and he is exceptionally talented. Carlos is professional, responsive, and committed to delivering outstanding results. I would not hesitate to work with him again and enthusiastically recommend Reyes Ornamental Iron to anyone looking for beautiful, well-crafted ironwork at a fair price.

Called Carlos to get an estimate for an iron railing. He arrived on time and assessed the…read moresituation. He gave me his professional opinion about improving work done before installing a railing. I really appreciated his effort and courtesy advising me to be happier in the long run before installing the railing. I appreciate his time and will definitely call him for any iron work. He has many years experience in his craft and he is also very informative and patient with clients. Thank you Carlos!

I call Troy for all my welding needs. He's on time,professional and does great work. I don't need…read morewelding done often but when i do Troy is my go to guy.

I called Johnson Mobile Welding Service on Saturday about a small welding job I needed done. He saw…read morewhat I wanted done right away and was able to complete the job in less than an hour. Johnson Mobile Welding service has the experience you need for any welding/fabrication job. I highly recommend them.

They did a great job! Exactly what I wanted! Good service and fair price. I would recommend them!read more

Called Chris out of the blue with some help with a custom bicycle rack idea for my truck. He…read moreturned my idea into a reality for a minimum amount and I'm happy with that. It wasn't a big job, but it was done well. Thanks Chris, may need your help with more of my ideas in the future.

Extremely happy with the work design ornamental has put into our home. Their work is outstanding…read moreand they do exactly what we asked for everytime on time.

These guys do amazing and honest work. They just installed a second yard entry gate at our house…read more It's a very nice design and provides us with the yard privacy we desired. The first gate they installed for us lasted close to 15 years and only needed to be painted a couple of times. Solid and quality work here. And they stuck to their promised delivery schedule.

I needed to repair a gate that rusted and broke at the base and Juan came out the same day and gave…read moreme the option to repair or replace the gate. I opted for repairing. He even painted, added latches, and reinforced it so it would be totally secure for my insane parkouring pittie. While he was here I asked about another gate that was giving me trouble (because it was done by some hack who is no longer on yelp) and he pointed out all the places that needed addressing. He took the whole gate down, reworked it, created a new panel, painted and reinforced the hell out of it so I wouldn't run into the same issues again. Juan is quality and customer service oriented and his work shows it.

Cruz Ornamentals did a great job of a Juliet Faux Deck. They were able to get it done quickly in…read moreorder for us to close the sale of a home. I was representing the seller, and we had a very short window to handle it. They were very professional and did a wonderful job!