I was seen quickly and cared for in a kind and professional manner…read more I am a retired MD and I was very impressed

the financial dept led by Dir of financial services Gail Bourassa is at best incompetent. After 9…read moreattempts over 3 weeks to get her to return a call about a single service charge - I have given up. I spent thousands at this hospital and can't find anyone to speak w/ about a $300 invoice??? Further more, the hospotal, sent the single bill to collections for a charge in dispute. I encourage you to consider another service provider - This hospital has an inept financial services team who is quick to ruin your good name w/ out justification.

I really love and trust this small hospital. I believe and know they provide good care and…read morepersonalized service. They are now part of the Dartmouth-Hitchcock Alliance so they can provide additional services that they once could not. My parents still come here when they have too. They are not big on Doctors, but will come when forced. Have have an ER, urgent care, and clinic. They also have an Long term care skilled rehab center on site as well an professional building that house many specialists. I spent the night here once when I was five years old or so. I swallowed a penny (I was very orally fixated) and it got stuck in my throat. I had to have surgery and then I pooped it out about 2 weeks later. Nice!

I can't speak highly enough about the wonderful nurses and docs in the emergency department at Mt…read moreAscutney Hospital. I've been there twice recently for migraine treatment. Both times they took away the pain (without heavy duty pain killers) quickly. And I didn't have to wait for hours in the waiting room like I would have at that other hospital in Lebanon.

I had a steroid shot in my hip. The whole experience was great…read more The nurse and x-ray technician--I'll call them M and M respecting their privacy--were supportive, reassuring and professional. Dr. P-- also anonymous for privacy--was quick, efficient and also highly professional. Everyone explained what was going to happen and what was happening. The procedure as painless emotionally as well as physically. Thank you all.

Absolutely horrible care. Went in with a freshly dislocated shoulder and got offered ibuprofen from…read morean alleged doctor. Having dislocated my limbs multiple times, I know from experience thats not going to touch the pain. Doctor offered x ray for a tissue injury. X rays do not provide beneficial medical data for tissue injury. Left with out even bothering for the over priced Tylenol. She did manage to needlessly twist and wrench my arm though, so at least im in more pain then I left. The only professional was the desk staff and security. Good on them for being decent humans. The alleged PHDs could use some training and empathy.

i had my baby there! not only was my son treated by the…read morestaff like he was their family, they also treated me with so much love and kindness, they pushed me to be strong and completely changed my life. i will beg and plead that everyone has a baby here, my birth went perfect, this place is heaven sent

some of the staff was pleasant but all had their heads up their asses. communication was non…read moreexistent, I was told things on multiple occasions that were "unfortunately" untrue. they won't even let me schedule a potential life saving scan without going in and being charged more money. records were never recorded, and won't give me the ones that's supposedly were so I can try to further my care elsewhere. I would rather DIE than come back here.

Dr Shin and his Team From Plastic Surgery are Amazing My son has been seeing Dr Shin for 3 years…read moreand has had 2 facial surgeries on his Hemangioma! I highly recommend Dr Shin He Is A miracle Doctor sent from Heaven ! Thank you for taking such good care of my child Dr Shin You truly are Amazing !

Absolutely ridiculous been in the waiting room since 6:30pm and its now almost 10pm still waiting…read morein the waiting room do not recommend this emergency department to anyone!

My partner has had two visits there. Absolutely the best hospital we have spent time in, bar none…read more Everybody on staff, from the MDs to the custodial folks were invariably friendly and ready to help in any way they could. The buildings are not modern, but everything is clean and well taken care of. We could not be happier with the care that she received there. I just hope UVM Medical Center doesn't try to take them over. That would be a disaster.

I went to the emergency room at the Elizabethtown Community Hospital in Elizabethtown, NY on…read moreFriday, June 30, 2023, complaining of intense pain in my back. I was quickly taken to a room, then left alone for several minutes. A nurse came in to insert an IV, but I told her I have a history of being difficult to stick, so asked her to please put the IV in my hand. She immediately left and brought in another nurse, who listened to my concerns, but told me she had to try my arm first. After three unsuccessful attempts, and numerous complaints by me, my husband, and my mother, she brought in a paramedic, who was apparently the only other person capable of inserting an IV. When he came in, my husband calmly requested that he try it in my hand, making it clear that we know from past experience that is the only way to successfully put an IV in me. The paramedic immediately stood up and berated my husband. He immediately turned defensive and escalated the situation in an inexplicable way. The paramedic yelled at my husband, stating 'DO NOT TELL ME HOW TO DO MY JOB. I HAVE 30 YEARS OF EXPERIENCE, AND I WILL NOT LISTEN TO YOU TELL ME HOW TO DO MY JOB.' To which my husband calmly said "I'm not telling you how to do your job, I'm telling you about my wife.' The paramedic yelled and said 'DO YOU WANT ME TO GET THE DOCTOR?' To which we obviously said yes. Instead of the doctor, another nurse came in and told us they have to use a tourniquet, to which we told her we know that and that's not what our complaint was. So, the paramedic came back in and tried again to stick me in the arm. It didn't work (as we knew it wouldn't). We told him to leave and he sent the other nurse back in. She was much kinder, but still attempted 4 more sticks before simply trying my hand. She gave up on the IV and just drew blood from my hand (which was a success, as we knew it would be). The doctor had come in previously and examined me for 1 minute, barely listening to anything I said. I went back for a CAT scan, then was brought back to the room and ignored for a while, as I'm writhing in agony. The doctor then came back in and said 'You have a kidney stone. It should pass on its own.' and started to walk back out without giving any more details. We practically had to stop her from walking away so we could ask questions. She told me the size of the stone and that I won't feel it pass. I asked for pain meds as I was in excruciating pain. She immediately responded with 'I don't prescribe opiods. Take ibuprofen.' I didn't ask for opiods, I asked for pain meds; there has to be something inbetween. So I asked how much ibuprofen to take and she said "I don't know, 400 mg. Whatever the normal dosage is. Just make sure you eat when you take it." Then she left. No empathy, no kindness, nothing. Also, as a side note, I asked for water when I walked in as I was quite thirsty; they said no one had the authority to give me water. I finally got some after asking 3 more times, at which point they were surprised no one had given me any yet. I am from out of state, so I spent the next day driving the 16 hours home, crying the entire way due to pain. I went to an urgent care in my home state yesterday and they were absolutely shocked at how I had been treated. They said it's standard protocol to give a toradol shot for the pain, a prescription for toradol, and a prescription for flomax to actually help pass the stone. They also were able to access my scan results from NY and told me I actually have two kidney stones and an inflamed kidney. I was only told about the one stone in Elizabethtown (they didn't say anything about the inflammation). The doctor in my home state was able to carefully walk me through my scan results, answer all questions, and told me I will indeed feel the stone passing. I am beyond disappointed in the treatment I received. I was not treated in a humane way and am traumatized from my experience of being stabbed 7 times to get an IV (I recognize I am absolutely a hard stick, but it's never taken more than 3 times, and it turns out the IV wasn't even necessary anyways). I honestly doubt the medical expertise of the doctor who treated me and would like to ensure no one else is ever treated that way. The doctor told me that was their third kidney stone patient of the day; I pity those poor souls who don't have access to a real, empathetic doctor who actually treats ailments in the commonly accepted manner. Between the aggressive paramedic and uncaring doctor, this was the most absurd experience I've ever had.

I challenge you to find a more dedicated team of caring, exceptional, devoted & professional…read moreindividuals that join together, 24/7 to make this fine institution what it is. The community would truly be lost without Elizabethtown Community Hospital. The hospital's most precious resource, what keeps it what it is, is the people that stand behind its name.

My regular Physician recently moved out of state and I found myself once again having to find a…read moreDoctor that I could trust as well as staff. I am so blessed to have Dr. Rachael Humphrey as my primary care physician. She is smart, attentive and caring! There is nothing worse than having a Dr. who's ego is inflated and she is just the opposite. The nurse was also very caring and considerate,as well as the front desk person, Phyllis, who helped me get the paperwork I needed to have Dr. Humphry fill out for me. I highly recommend this practice!

Since Fletcher Allen/UVMMC bought the practice, it's grown steadily worse, despite the very good…read morepeople who work there. First - the charges are excessive: any visit starts at $190, and that's with any random provider, like a nurse-practitoner. And to even get in, you get a 'registration' call to feed in to Corporate Headquarters all the info that what was formerly your 'medical home' already knows about you. Or did, when it was actually a functional Family Practice. The typical encounter with family doc who actually KNEW THE FAMILY is now a 10-minute 'McVisit' with whoever's available- Listening to an asthmatic child's lungs OVER her clothing. And anything after that - even if you ask a question and actually talk about a problem - is an extra charge (or 'code') - so that a 5-minute procedure using syringe of warm water to get ear wax out of a kid's ear is BILLED AT $375! it's a SURGICAL PROCEDURE. A 'required' pre-op visit for an orthopedic procedure - mostly for the sake of paperwork - is close to $1000. We are waiting to see the cost of the EKG. Then! we get a call from a Hinesburg Family Health office person who says "Dr. Ulager says it's time to schedule the patient's colonoscopy." Had Dr. Ulager actually looked at the patient's chart, he might have seen that scheduling a colonoscopy is a totally inappropriate concern in the face of a major orthopedic procedure. This is NOT patient-centered care. Meanwhile, all the evidence is coming out AGAINST costly, ineffective, and routine screenings of all kind, INCLUDING colonoscopy, mammography, prostate-specific antigen, etc. But the simple effective procedures (that family docs used to do - hemoccult stool test, thorough breast exam, prostate check) are never ever done. God forbid you should actually ever touch or interact with a patient. This is corporate welfare - not patient-centered care. John Brumsted and his men should come out and see what's happening on the ground, and get some actual patient feedback data on the cost of all this. I am writing this as a doctor trained at UVM and regretful that the practice of medicine has become 'the health care industry.' We had an excellent family practice group here before FAHC bought it out. Now it is just McMedicine.

I have had the best service with all doctors. Also really good service with lab work and testing…read moreThank you all for the great work.

I love the maternity ward. If you're pregnant and in the Plattsburgh area, you you'd be crazy to…read morenot have the baby at CVPH. Honestly, I'd be cool getting my girl pregnant just so we could have our baby delivered at this hospital. The staff is kind and helpful. Plus, the sandwiches in the cafeteria are the best in town!