The employees at this location truly operate by the value- The helpful place. This is a smaller…read morelocation but neatly organized, with everything one would need for their home project diy or pro. The staff is attentive and provide valuable insight. I walked in looking for sand paper like a rookie and picked one that goes like a belt on the tool however I was looking to use it by hand. The staff members approached me and helped me pick the right one with correct coarseness for my project. The checkout process was a breeze and they helped me learn and signup for their rewards program. I'm glad this is my neighborhood Ace Hardware. There is ample of parking besides the store. It can be seen from regular traffic. They offer plastic free packaging. Shopping is a pleasure here, kudos to staff and a management.

I'm the middle of Grant Park on the corner of Loomis and Memorial sits this well kept, well stocked…read moreand overall great neighborhood Ace Hardware known as Shep's! I am rarely on this side of town, but recently stopped here on the way back home in an effort to avoid the big box stores for a small item I need for a repair. Shep's turned out to be the exact place I needed it to be and I was able to scoop up what I was after and head home without stopping anywhere else! When you first arrive you may see parking as limited and street only, but given their location and attachment to the next door market, they share a covered parking garage that provides you plenty of parking! But if street parking is your thing, there is plenty of that as well. When I arrived, I was greeted immediately by an associate who promptly took me to the aisle I needed and helped me find the product. He was very friendly and helpful on the floor and then escorted me to the registers in the back to ring me up when I was ready. In between the goods and the register, I did walk around and explore a little and I was impressed with their selection of items, the flow of the store and the overall cleanliness as well. Overall, this is a solid neighborhood Ace Hardware. While it sadly not in my neighborhood, I certainly could see myself swinging back in if the need ever arises again, until then I will happily recommend Shep's to my friends in this area of town!

It has been hard trying to pick paint colors out for the last year. However, I was in the area and…read moredecided to stop in and purchase some more paint samples and I was pleasantly surprised by the customer service I received and how the sale associate Beonka took the time to help me. I greatly appreciate her taking the time to listen as well as make suggestions regarding paint colors and formulas. Job well done and I wish her all the best in the future.

I needed special stain for my deck. I spoke with a sales person there who told me that if I bring…read morea sample color, they could match the wood stain for me. When I went there. I was told that that I misheard or misunderstood. They told me I could take a color and see if it matches and bring it back if I don't use it. I did that when I brought it back they said that there are only certain colors they take back but not the one I picked. Very frustrating encounter all around and they were unreliable for accurate information. Will not use them again.

Solid core Products, unique paint color match system, with inconsistent customer service. Stopped…read moreinto PPG paint Co. today to grab an additional bucket of paint to finish my bedroom. I had made a trip there two days prior and was introduced to there unique paint color matching system where you can bring any paint color from a different company into them, and they'll be able to match it! The three walls I was able to complete over the weekend turned out great! The employee who helped my wife and I was helpful in making sure we had everything we needed. Today's experience was a complete 180. I had the pleasure of working with Jimmy. It was very clear Jimmy was having a bad day. I can't blame him... who really does like Mondays. Jimmy was showing his frustration left and right when told by employees he gave customers the wrong paint color. Jimmy kept shouting he hadn't don't anything wrong and said they can deal with it since Clover green is close enough to what they asked for. Jimmy was also short with me when I tried to use my friends and family discount coupon for 25% off. He was struggling to figure out how to register the coupon in the computer so needed to call for assistance. When he finally was able to figure out how to do it, he said "well boy get your phone out". After I swiped my card to complete the transaction, the receipt as shown does not say a discount was applied. I asked whether it was and was abruptly told "well yeah it's a $50 bucket of paint". Jimmy may have been having a rough day; however, emotions aside a customer should never be treated that way.

I was happy with the service I received here…read more The store was easy to find as there is plenty of signage. Parking was plentiful and easy. I was greeted upon entry and I told the clerk what I needed. He explained my options for exterior paint and calculated how much paint I would need. PPG sells to contractors and non-contractors alike. I purchased 5 gallons or exterior paint, 1 gallon of primer for the section of replacement wood and a few samples of interior paint. Prior to this home project I purchased paint from Home Depot or Lowe's. Since I've "discovered" PPG, Sherwin Williams and Benjamin Moore, I will not be going back to HD or Lowe's for paint. The overall customer experience is better at the professional paint stores and the price is comparable or cheaper (with your painter's contractor discount) and the product is superior.

Ronaldo, Karen and Maria where very friendly and helpful what a great staff!!! They made my…read moreshopping experience super easy.

Good product inventory but you really need to know exactly what you want/need. The staff was not at…read moreall knowledgeable.

Excellent and clean Crate and Barrel right in the heart of Lenox Mall. This location is spacious,…read moreclean, and has great customer service with kind representatives. Good selection of products and fair prices. Easy and spacious parking and good location. 5 stars and thank you!

We were casually shopping today for a new frying pan set. We encountered 3 different employees who…read moredid their best to explain the brand and quality differences. We decided to do more research before making the purchase but we appreciated the engagement. Oh, and we bought some bistro bowls to add to our dinnerware collection.

I am extremely disappointed with my experience at Floor & Decor. I recently spent thousands of…read moredollars installing their "waterproof" LVP flooring throughout my entire home -- nearly 2,000 sq. ft., including the kitchen and bathrooms, exactly as their team recommended. Despite being assured the product was truly waterproof and appropriate for these areas, the flooring buckled, bubbled, and began trapping moisture shortly after installation. I had my insurance company inspect the issue, and they confirmed there were no leaks in my home. Their moisture reader showed that the flooring itself was holding water, and when it was removed, there was mold underneath -- a serious health hazard. Because mold is dangerous to breathe, the flooring had to be removed immediately. Yet when I contacted Floor & Decor for support under their lifetime residential warranty, I was told the warranty was voided simply because the flooring was removed -- even though removal was required for health and safety reasons. To make matters worse, the representative handling my case (Matt) was dismissive, repeatedly cut me off, and refused to allow me to submit photos, proof of installation, insurance reports, or documentation. I was not offered any investigation, partial refund, or even the courtesy of reviewing my case. I trusted Floor & Decor, invested heavily in their product, followed installation guidelines, and now I am left with ruined floors, mold exposure, and no accountability from the company. This experience has been devastating, and I would encourage anyone considering their "waterproof" LVP to proceed with caution and thoroughly research their warranty limitations. I sincerely hope Floor & Decor reconsiders their customer service approach and honors the warranties they promote.

If you're doing a reno, you have to go to Floor and Decor and find Arthur!…read more Arthur saw me wandering and helped me quickly locate some tile I had found online. After talking to him about my project and showing him pictures of what vibe I was going for, he helped me pick out the floor tile (as seen in the picture) and it was PERFECT. I didn't even know it existed before he pointed it out! Arthur was so kind and patient, & really understood the design I was going for. He gave me his direct contact info in case I needed anything else, and so thoughtfully called to check on me and see if I needed anything else. I will definitely be calling him next time I need to do another renovation!

Nice and huge WS location. Located at Ponce City Market. We came in to browse while in the area…read more The store is well laid out and organized. They had some stuff on sale with additional discount given from the holiday collections. The only thing I found was a small ceramic strainer that I could use when cleaning a serving of fruit. Staff was available to help if needed and did make their way around the store checking in on customers. They were also hosting a class while we were there. Parking is pay by plate.

Nice amazing ambiance but it's definitely lacking some good sales I love this place but I only go…read morein here when I'm buying a gift for myself and it's worth spending the money. I bought a vitamix here and when I got home the wrong one was in the box. It was a cheaper version than what I paid for. The lovely thing about this is that the manager is a gem. She sprung into action and gave me the correct one right away by opening the replacement in front of me to make sure the product represented on the box was actually inside. I think they were having a cooking demo and she offered me coffee. Really nice

Good selection and knowledgeable staff. I go there for all of my painting needs. Easy parking and…read moreentry.

Only place I trust to have colors matched. I've been painting murals and specialty finishes for…read more30 years. I've been coming to them for 20 years. David and his guys know paint unlike others that only read labels. Excellent product knowledge!