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    Porter Plumbing

    5.0 (1 review)
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    1 month ago

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    USA Plumbing

    USA Plumbing

    (18 reviews)

    I did not read the other reviews but I don't understand anyone giving Jacob less than 5 stars! I…read morewas soooo happy he was able to remove the frozen cartridge in my shower diverter valve. It was not easy as I watched. Not being able to remove it would mean taking out the wall, vanity, and possibly replacing the entire shower unit. I felt badly that he had to return a second day as he did not have the particular item I needed. I was not upset about not being able to use the water since it had been January in the middle of a shower that it wouldn't shut off. I can't begin to tell you how reasonable the price was as I don't want people to take advantage of Jacob. Rest assured, you won't get a nicer more reasonable plumber with the expertise to get the job done. He runs his business and lives his life with God on his side. Also he is a veteran. Please honor his service in the military by hiring him for all your plumbing needs. I will never bother to call anyone else but Jacob.

    I had a service request made on 6/13 and during the servicing a hole was needed to be cut into my…read moreceiling to fix the issue. The tech that came out was very friendly and knowledgeable. He instructed us that we needed to get back with the company to have them get in contact with our home warranty to fix the hole. The receptionist that answered the phone was rude, unprofessional and not knowledgeable about the procedure that needed to be done with correcting and completing the services. Everytime I would call and speak with her the response would be " we finished our part, there is nothing else for us to do!" Its sad that I was at work and was listening to a coworker complain about the professionalism of the same lady just a few days ago. Phone etiquette needs to be practiced!!

    Nonstop Commercial Plumbing - Drain cleaning and inspecting the customer's sewer line!

    Nonstop Commercial Plumbing

    (8 reviews)

    UPDATE: Within two minutes of posting this review they attempted to call and text. Turns out this…read moreis what it took to get a response. This time Austin did provide me with a screenshot where a refund was processed. It was dated one day after I had to call the CC company to finalize the dispute (6 days ago). Not sure why they didn't handle this sooner to avoid the CC company getting involved or why they didn't send the screenshot as soon as they had processed the refund. Nonetheless, the experience stays the same but it appears they did eventually process a refund 3 weeks later. We had been recommended Nonstop Commercial Plumbing to have them replace hose bibs on our house. I talked to Austin on the phone to tell him exactly what I wanted done and how I wanted it done and asked for a quote. I never received a quote (even a ballpark idea) until he was on his way to our house 3 days later. At that point I asked for a quote and it was higher than expected but not high enough to start over with someone else. When he got there and I showed him where the two hose bib locations were he acted as if he didn't know there were two and tried to play it off like he was going to give me a deal and only charge me for one. Ironically, I had the text where it was clear I needed two replaced and he had even addressed the pricing accordingly. Anyway, he then talked to my wife about a water filtration system and told us if we wanted to do that he would come back on Friday to install the system and do the hose bibs for "free." We asked specific questions and again I was very clear on my expectations if we were going to do it. We decided to move forward and he took our information to get us on the schedule for Friday (April 10th). However, when he sent us the details over I noticed that the wording was vague and I began asking questions via text with Austin & Josh. Neither of them responded and I noticed my CC had been charged for $2,850. At that point, I told them I needed answers by noon or I would have to dispute with our CC company. When they did answer I had to press them for direct answers and eventually found out they were not planning to install what they had said they would be installing. They were banking on us not knowing anything about water filtration systems and putting in a lesser quality system than what they had sold us. I told them we weren't moving forward and that I expected a refund. Our neighbors had also signed up and let them know they were not going to move forward and needed a refund for the same reasons, they weren't getting what they paid for. At this point, they didn't show up, which is what they had been asked to. However, they never refunded the money and kept telling me they were working on it and giving me excuses. After 3 weeks I let them know I needed the refund processed that day with a screenshot showing it had been done and they never responded. Luckily, our CC company took care of it and refunded our money. I'm not sure at this point if our neighbors have been refunded. We also found out that the person that suggested them ran into an issue of them never showing up to install the water filtration system and has had to cancel on them now as well, not sure if they received their refund. My perception is that these guys are counting on you not understanding what they are doing and they "upsell" and overcharge for the job. I ended up getting another company to do the hose bibs with an extra water shutoff for $300 less than they had quoted me.

    UPDATE: After the pro requested full payment, communication deteriorated. I was having flooring…read moreinstalled at 8am in the morning and the toilets were supposed to be removed. He said he would be there around 4pm but did not show up. I had to contact him several times to get updates and he never follow through. He promised that a tech would be there first thing in the morning and if he was 10 minutes late, I would be refunded the whole bill. I had to call the tech the next morning because he did not show up and he stated he knew nothing about it. He showed up 90 minutes late. I was ghosted by the pro after that and they never showed up to replace the toilets and I had to pay a real pro to do that. I have still yet to see the refund. If you read further reviews, there seems to be a pattern. He also tried to sell us a water filtration and pressure system.

    Porter Plumbing - plumbing - Updated September 2026

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