They are great. Right from the front staff to the doctors, to the people working in the back. They are always extremely nice to me, and my 9mo pup who has been there since he was 10w old. The doctor called to follow up with us after pup's neuter, and was super professional. They are prompt and fast when reached out through app or when called. Would highly recommend. read more

Not for vet reactive pets. [[HIGHLIGHT]]Prior to this month, I was satisfied overall with Porter Square Vet despite some mild issues, primarily around communication.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I don't generally publish complaints but due to the vets unwillingness to discuss their errors, I feel obligated to warn any pet owners with vet-reactive dogs.[[ENDHIGHLIGHT]] When I moved to Somerville and brought my dog to Porter Square Vet, I was transparent that my dog is vet reactive. I mentioned that he doesn't like the vet in general but that he doesn't tolerate exams. I also mentioned that I had previously used a fear free vet who was willing to do sedation for annual exams / as needed to ensure adequate care. I was told we could consider that if it proved to be necessary. At my dog's first exam with them, I was given recommendations for dental hygiene products, which i purchase and utilized. At his last exam, I specifically asked about dental cleanings, as I had noticed a good amount of plaque build up on my dogs teeth when I was brushing them. The vet looked at my dogs mouth briefly and I was told it was necessary at that time. I brought my dog in this month due to non-specific behavior changes as well as some dietary issues and worsening bad breath. The vet offered a dental cleaning/check, which I agreed to. The procedure overall went fine, but I was told my dog had significant periodontal disease and that they had removed 14 teeth which was confusing considering I was told a dental clean was not warranted just 5 months prior. Upon voicing my frustration, I was told "the vet was unable to exam his teeth due to being muzzled for the exam." My dog requires additional vet care for which I sought a different practice since Porter Square Vet was unable to develop or follow an appropriate care plan and Porter Square Vet has now opted to ignore me. read more

They were OK when our cats were healthy and seeing Dr. Werlin, but now that she has left, and we find ourselves in more critical situations, the medical advice is worse, and they think nothing of costs. They often contradict themselves. For example, they said that stressful situations could kill a cat with a heart condition and so we should never put him in any stressful situations. Then, they said we should take him to a cardiologist (outside their office) twice a year for monitoring. Those are by far the most stressful experiences he's ever been in. Later, they prescribed him a medication in the form of pills that we were to split in half. We were to give him half at each meal. After we ran out of the initial prescription, we wanted them to be delivered. They push people to order medication through Covetrus, rather than Chewy or anything else because they make more money that way (https://covetrus.com/covetrus-platform/prescription-management/online-pharmacy/). So, we tried that. They would not approve the original prescription, and instead asked to buy tablets. They were adamant about that, but those actually were not available on Covetrus. Instead, they said we should get these compounded pills instead of splitting the original-sized pills. The compounded pills are eight times more expensive. We already pay a lot for three other cat medications and could use a break. [[HIGHLIGHT]]When I asked to talk to the vet tech about this, the admin said they wouldn't talk to me.[[ENDHIGHLIGHT]] In short, something is wrong there. They often don't agree with themselves, and they're not really there to work with you to care for your pet; they're there to get you out of the way. read more

I am a client with them. My cat Stella had a cyst and walked in asking if the they could take a look at it for her. It wasn't an emergency. The lady at the front desk said she would see Stella at 9 am, so we sat in the car. Never once did anyone ever mention that there would be a $105. 00 for an emergency visit. Even when she did an items overview of the bill. I found out when I looked at the bill at home. Very disappointed read more

[[HIGHLIGHT]]Took my dog for a quick checkup with vaccine updates and blood tests and everything went very well and staff were very nice![[ENDHIGHLIGHT]] read more

Ever since Dr. W left the clinic, unfortunately I no longer have the same level of trust in the practice. Every Dr I've seen since have drastically different opinions from each other and prescribe much higher doses of meds than Dr. W previously did with the same issues (eg. ear infection drops). Growths that were previously told by Dr. W to be benign fat cells not to be worried about are now MCT (mast cell tumors) and "always have been". When I took her to see another Dr recently, she had mentioned the Dr. we saw last time never tested the growths to determine they are in fact MCTs.. I'm so disappointed bc there is no longer trust between us and the Dr.s - which is the most important thing. I've always thought so highly of this practice and have raved about them to other dog parents, this came as a big shock. We Really miss Dr. W but she no longer works on dogs at her new practice. read more

Dr Parker is our vet. Has been for quite a few years, and, recently, has helped us greatly as our elderly cat was dying of cancer. He was extremely attentive, compassionate, knowledgeable, and went out of his way to be supportive and kind to us, in this difficult time. This was during the height of Covid and his practice was overwhelmed, but he always found a little time to take care of our cat whenever an emergency arose. Dr Parker and his staff are great vets and pet people, and plain around great humans. Also, he's always kept prices reasonable for us and never attempted to upsell. read more

This review is NOT about the clinical side, because I cannot evaluate it much. It is about the administrative side. Beware high charges (far beyond estimates), repeated charges for the same tests and procedures, no explanations, and very rude desk staff especially the one who says she is in charge. [[HIGHLIGHT]]The desk staff say one thing, promise one thing, and then do exactly not that.[[ENDHIGHLIGHT]] Adam Parker is the owner, and he might want to keep an eye on his staff. read more

I am really worried because I cannot find a good review after 2021except for one, which is when they must have changed hands. I have an appt., and my vet, whom I like, is still there after 5+ years, but I know the business was sold and it has become very upsell. They really push additional tests and x-rays, and return visits, etc. [[HIGHLIGHT]]Sometimes the people at the front desk are a little tense, so they must be pushed too.[[ENDHIGHLIGHT]] So many poor reviews and nothing is done? read more

If I could give 0 stars I would. Absolutely appalled by my encounters here. If you want to feel like you or your pet are cared for, LOOK ELSEWHERE! You might save some money if you do. I woke up to my cat acting very odd and I was very concerned. I'm not very familiar with the area, and called a few offices near me. None were seeing new/emergency patients due to wait lists, but finally Porter said they'd see him. It was 10:24am and they asked how far away I lived. I said about 10 minutes and that I had to get my cat in the carrier still, and they told me I had the 10:30 appointment slot. I arrived at 10:40am, called to be let in and was told I had missed my appointment time. They were still willing to see him, but weren't sure when (which was fine, I had nothing else to do and wanted my cat better). After about 2 hours, they called me to let me know they had found nothing wrong and would run his blood work to figure more out. I was transferred to billing, who charged me $330. I got my cat back and went home, expecting a happy and healthy kitty once my blood work and a treatment plan came the next day. At 4:30pm, my cat seemed worse. I decided to do an evaluation of the cat myself. I instantly noticed a grey/yellow puss flowing from his right ear (picture attached), which is never a good sign! I took pictures and called the office immediately to ask if I could email them to someone to show them and help them with their diagnosis, and possibly speed up the process of him getting treated! The woman I spoke to on the phone went to ask the Dr. and came back and said that the doctor had checked his ear and had seen nothing, so they weren't sure what I was seeing but it was not indicated earlier. This seems impossible from my medical knowledge, because puss usually indicates a rupture or serious infection. I begged to send photos and get some help for my cat, and the woman on the phone interrupted and YELLED at me "OLIVIA. The Dr. looked in his ear and saw nothing. If you don't like what you're hearing you can go to an ER or wait for your blood work tomorrow." I was shocked and crying and hung up. I couldn't go to an ER after being charged $330 that day! I woke up periodically through the night to check on my cat, panicked due to the lack of care and support, and woke up to call as the office opened at 8am. I called to ask again if I could send the pictures to anyone, and they told me my only option was to come back in for my cat to be seen and reassessed, and PAY MORE MONEY. I refused to pay more money for them to look at something they had missed on their exam the day before and that I had found and had been trying to show them. I couldn't afford it and simply didn't trust them at this point! The woman on the phone then told me she understood and that "emergency appointments are shorter than usual appointments and that the dr. did the best they could with the short time," which to me sounds like an excuse to do a short and not thorough exam! I decided to wait a few more hours for the Dr. to call me with my blood results and see if I could beg her for help again. After 4 more hours, I called back and asked if my blood results were in. They said yes and I was so frustrated and absolutely offended by their lack of respect for me and my pet, that I had them forward the blood work to me, and I went off to a MUCH better and MUCH cheaper ER. Within 2 minutes of being in the door, the Dr. found a large and now ruptured abscess right on the edge/outside of the ear. She gave him a thorough cleaning, a long lasting antibiotics shot, shaved off the fur on the side of his face because it was matted and crusted from the puss, gave him treats, and put a cone on him to protect the ear. All for less than $250. The next day, the Dr. had called to check on me and my pet and see how he was doing. Unfortunately, the following day, my cat was acting weird again and I called her back. She had concern that he was having an adverse reaction to the medication she gave or was constipated, so we went back. She remembered how concerned I was for my finances, after having paid Porter Square Vet so much money to disrespect me and do nothing helpful. She didn't charge me a cent for the second/follow up visit. Now, my cat is all back to normal and happy again, all thanks to the second vet we saw. Wish I had never gone to Porter, would have saved me quite a bit of money and time. An absolutely disgusting experience. read more

Porter Square Veterinarian - Veterinarians Near Me - Somerville, Massachusetts

Don't take your sick pet here, their negligence may kill your pet. When you go to a vet, you want an expert by your side. You want someone friendly and compassionate. You do not want someone to be rude to you or make you feel like they're ripping you off. You do not want someone to expect you to make a decision on tests and treatments without a clear plan or pro/cons. You don't want to chase the wrong conditions for $1,000's of dollars. I rarely leave 1 star reviews, you can look at my profile and see the number of places I have reviewed, but unfortunately my experience has been so bad at Porter Square Vet that I felt the need to warn others. I brought my cat in 6 months ago because he had lost a lot of weight. The vet diagnosed him with kidney disease and sent me home with cat food. I assumed that he would improve (it turns out kidney disease doesn't cause weight loss at early stages). This would be the first time I would be mislead. Last month I brought my cat back because he was peeing on our bed. The vet said his kidney disease had not changed but discovered anemia. This set off a shopping spree of expensive tests to track down the anemia - blood tests, lab tests, ultrasounds, and x-rays. A thousand dollars later, the vet didn't find the cause of the anemia and said it was probably due to the kidney disease. There was no mention of the fact that he had lost more weight, no ideas about the peeing, or a treatment plan. The vet suggested more tests but at this point I was done. On top of this, any time I would call or visit the front desk staff was rude to me. I always felt like I was bothering them by being there. I'm always friendly to front desk staff and couldn't understand why they were so rude. Yesterday, I switched vets to Cambridge Cat Clinic and I'm so glad I did. When I called, the front desk staff were warm and friendly. The vet then spent an hour talking to me! The vet went through my cat's records and immediately focused on the weight loss. She informed me that the kidney disease wouldn't cause weight loss but his GI inflammation meant he wasn't getting nutrition. Oh! I wish I had known that sooner. She suggested a gastric biopsy to definitively figure out the cause, but because it's a surgery we decided to start treating it as inflammation with steroids and b12 injections right away. If the treatment fails then it's likely to be leukemia. I'm don't blame anyone for my cat being sick. I understand, he is old and may die from different health problems. But Porter Square Vet was not an expert on my side. The did not focus on the right treatments and tests, and in fact went on a wild goose chase. They missed the key issues. And through out it all, they were not friendly, patient, or compassionate. Go to Cambridge Cat Clinic. read more

I have been going to Porter Square Vets (PSV) since moving to the Boston area in 2006. Even after moving away from Somerville in 2015, I remained with PSV. Dr. Murphy was my first cat's longtime vet and was there when my baby went on to her glory. When I adopted 2 boys in 2018, Dr. Murphy gladly and happily took them both on. The entire staff at PSV are amazing and continue to blow me away with their kindness and supportive words. I am not always rational and can be anxious when it comes to my animals. If you are looking for a place to bring your pet babies, PSV is the place to go. Highly recommended. read more

Like some others who posted recently, I have been taking my cats here for a long time, but my experience at our annual visit today was shocking and terrible. The vet I saw refused to examine my cat in my presence and said it was because she "felt uncomfortable handling cats without assistance". So, she took the cat away for the exam and vaccinations. It made me very nervous, and she did not even come back to talk to me at the end of the appointment. The tech just brought the cat back and dropped him off with me. I'm honestly not even sure they really examined him. I am very disappointed, as this has been a great place in the past. I'm not sure what happened to them, but wanted to warn others about the recent issues and recommend looking for another practice. read more

(Was just talking with someone and it came up that we had mutually had a similar bad experience here with Dr. (Andrea) Moderi. For the safety of other potential animal patients, I think it's important to post.) I brought in a new foster dog in a few years back who had severe (bloody) enteritis, vomiting and upper respiratory infection. Dr. Moderi decided to treat him "conservatively" - a word she frequently uses apparently - and would not prescribe antibiotics (just probiotics). 24 hours later, my foster staggered into the bushes, vomited and laid down in it. I rushed him back in barely breathing, his gums and tongue cyanotic. They placed him in an oxygen chamber for several hours, and told me that they weren't sure if he was oxygen dependent, and I would need to bring him to an emergency (24 hour) facility like Angell after they closed. I took him home and vowed never to go there again. After a huge bill that the rescue couldn't cover, he ended up becoming our family dog... so I guess thats the only silver lining. read more

Thank you Porter Square Vet for being there and providing good compassionate care for my dog. read more

Porter Square Veterinarian - Going to go to Porter Square vetranarian. - Veterinarians Near Me - Somerville, Massachusetts

We've used Porter Square for the last 4 years for our dog. I really like the vets and tech staff. Everyone seems caring and competent. I don't ever feel like they are out to make a buck off us. However, the front desk staff are not very good. They always seem upset. And I can't get through to them on the phone... you're on hold forever or they don't call you back. This wasn't happening before this year... did you cut back on your staff or something? read more

I've now been taking my dogs to Porter Square Vet for 12 years, and continue to be so thankful for the excellent care. Dr. Parker and the rest of the veterinary team are kind, attentive, and compassionate. They've remained open throughout the Covid-19 crisis, and have always found time for urgent issues. The staff handle the busy practice with patience and good cheer. Thank you, PSV. read more

Like the others here who were customers for many years, I'm sad to say it's time to go to a new veterinary clinic. We always liked seeing Dr Parker and the cats only knew him since they were born (in my house) over 14 years ago until he stopped seeing patients here a few years ago, but since then it's a revolving door of new vets every time we come, which is every year on schedule. This year we found out my name wasn't listed as one of their parents because their system can't have 2 parents (who ever heard of that in a medical practice?) so tried to change it since I'm the one taking the cats to the vet but they absolutely refused!! Can you believe it? I just spent over $1,000 with my credit card with my name on it there for visits and labs but no, I can't be on the account. Unfortunately this has consequences for my aging cat -- the last vet we saw (a nice one, one I hope shows up at the next clinic I go to, since she's sure to dislike working here like the other vets seem to) told me she needs prescription cat food. Except I just placed a new order at Chewy and this time, they came back with a message that it was refused by Porter Sq Vet because I'm "not in their system." Did they even try reaching out by calling the phone number on the cat's record to confirm before doing this? (my cell btw) NO! They just refused her getting the right food, recommended by their own vet, just like that, so my aging cat has to suffer! It saddens me that she will have to wait for the right food now, because they can't be bothered to do the right thing. It matches others on Yelp who have also said that if you need prescriptions or response from staff here, it isn't gonna happen. So, fine - people with young animals who don't have health problems don't seem to care but if you need a staff to be responsive and professional as your pet ages, you won't find it here. And that will cost you more time and money (look, now I have to go pay again for visits and labs somewhere else) while your pet suffers. I wouldn't want anyone else to go through this. I mean, I was there at their first visits with Dr. Parker when they were new kitties, how could it be that I'm not in the record? They only listed my husband. That is just sad, and don't you think, a little sexist? ;) read more

I came here about a week ago for the first time with my 3 year old German Shepherd. Everyone here is amazing! It can be so hard to find a good vet, and these guys handled my (very excitable, and also very nervous) baby so well. When the vet came into the room, her presence immediately calmed him down, and he let her poke/prod/rub wherever she needed to. When they took him into the back to do shots, I could hear them talking to him/about him and they had nothing but sweet words to say! Price wise, they didn't charge as much as other vets in the area. There is also plenty of metered parking around the building, which makes commuting easier. My husband and I fully plan on making appointments for our cats here as well. read more

The vets are great and I loved working with them, especially Dr.Jones. He even called me a few weeks after my cat started a medication to check on how things were. However, I cannot ever seem to reach anyone on the phone. I've never been on hold for less than 10 minutes and I've had my call answered by a person once. After Dr Jones called I realized I had a question and immediately called back and no one answered. I've actually walked down to their office to ask a question after being unable to reach someone and not being called back. Imagine having to set aside 10-20+ minutes every time you need to make an appointment. Imagine it taking several days to get through to someone to schedule vaccinations. You can have them call you back but I can't always have my phone on me at work so I call when I am available to talk. I've tried morning, afternoon, an hour before closing... Maybe I have extremely bad luck. I want to continue seeing Dr Jones but I can't put up with the frustration every time I need to see him. read more

Not sure I have good experience there. I have transferred to another vet now. I got a puppy 2 months ago and I searched on Yelp and found this place. Dr Parker was my puppy's vet. Everything went well for the first visit. I was asked to do a stool test for my puppy and found there were warms. I got treatment from Dr Parker, and did a second stool test when I took my puppy to do the second vaccine. I got negative result from the second stool test. BUT, I saw warms coming out of my puppy's anus the next day...... I got nervous and I made 4 calls in 3 days to this place, I always got the message, Dr Parker is going to call me back...... But I heard nothing back in 3 days. Finally I got back from Dr Parker, he said it is tape warms without asking me questions and he asked me to pick the medicine..... That is not the worst. I went to this place to pick up the medicine, and I was wondering to see if I could talk to Dr Parker and ask a few questions, because my puppy has been sleeping on our bed, and I have a few general questions to ask. I saw him step out of his office and talked to the lady who has been searching from internet and answering our questions. I thought he would come and talk to us, since we asked that lady to see if we could talk to him. BUT HE didn't .............. I always wonder one thing, and not sure if it happens to everyone. I took my puppy there 3 times, first time I request to do an annual exam, so I paid the examination fee; and the following 2 times, I just went to do vaccine, but I was also charged examination fee...... and they explained this as the cost of the doctor's time. Whatever..... SO, my conclusion is "I transferred to another vet." read more

I've been taking my cats here for years, and had great experiences, so I feel bad posting a bad review. And I've tried to be patient with COVID-related staffing issues, but I'm at a breaking point with yet another mis-scheduled appointment. It's not only inconvenient for me, it's stressful on my cat. And I feel like I have to be vigilant about what needs to be done, because I can't trust them to read their records (or for those to be accurate?). I had some hope that things would turn around when an office manager was hired, but I haven't seen an improvement yet. read more

This place is awesome. It's the way a vet's office is supposed to be! Really nice, friendly people working in the reception area, nice, helpful vet techs, and a courteous, knowledgeable doctor. I actually decided to bring my kitties to Porter Square Vet even though I live in J.P., because I just could not find a vet I felt comfortable wth in my area. I had to rent a Zipcar and drive a bit, with kitties expessing their opinion the whole way, but it was worth it! In fact, one kitty had had a little accident in her carrier and the vet techs cleaned both her and the carrier up! Doctor Parker was really kind and calm. I aso thought the price was quite reasonable for all that was done for my two kitties! read more

Although a trip to the vet is no starry night event the staff help to make it as easy as possible. I absolutely love Dr Champagne. He's open, friendly and humble with his practice and approach. My Maine Coon's are very loved and well cared for but over the summer my girl got sick. After a series of X-rays, body scans and blood work she was diagnosed with kidney failure and early cancer. Devastated Dr Champagne took time to call and talk to me, and together we agreed to palliative care. I've been to hospitals that make you feel as though your not doing enough and Dr Champagne simply knew I loved them and suggested enough was enough given the inevitable time will come. My boy ate corn on the cob "yes he's part dog" and after the surgery checkup Dr Champagne asked he come back just for a weight check. Love this hospital and my cats. Grateful I found them and my cats have such a great doctor who cares more about the quality of life of my cats then the quantity of money spent!!! read more

I've brought my animals to Porter Square Vet for 16 years. No more after today. I felt a growth on my bulldog's neck this weekend. I called this morning. They won't get me in until December. I work in medicine, and I know a little bit about tumors. I'm not a veterinarian, so obviously I need a professional's opinion. Maybe this growth is benign. But maybe it isn't. The solid base on this thing scares me a little. If it is malignant, time is of the essence for treatment. The receptionist asked me things like is the animal eating, lethargic, etc. No. But if you wait until an animal with a tumor has these symptoms, it might be too late. If they are basing their visits on this, and someone has to wait over a month with a pet that happens to have lymphoma, that pet may be dead. A layperson wouldn't know any better. This little dog is everything to me, and I won't gamble with her life. If they can't find 15 minutes in their schedule for her to examine her and do a needle aspirate, they don't value her life. I do, and now have an appointment with someone who was able to get me in within a week. I'll be calling to transfer the dog's records. read more

We liked the vet, Dr. Moderi, but their front office is a hot mess. Something as simple as getting a prescription re-filled turns into a ping-pong game of phone calls, that's 45 minutes I'll never see again. Also their pharmacy prices are a racket! I found the same flea and tick medication online for 50% of the price, but it was like pulling teeth to try to get the prescription approved. read more

I've been going to PSV for about 4 or 5 years. I didn't love them from the beginning, but they were fine, so I just stayed. My first issue (which formed my opinion of not being thrilled by them) was they offered no alternatives to food for my dog with a urinary issue besides Science Diet. I have heard some not great things about that food, so I wanted to see if there was something else and...guess what...the vet that likely gets a cut from Science Diet had nothing to offer. They have gotten food orders messed up on occasion, which again, not a huge deal. The last straw was recently when I got a report from my dog sitter than there was blood in my dog's urine. Being away for the holiday, the soonest I could take him was a Monday. I called to book an appointment and they said they couldn't get him in until Wednesday (the report from the sitter was sent to me on Friday evening). I asked, "Isn't that not great to leave something like that so long?" To which they responded, "Well, you can keep an eye on it and if it gets worse, you can take him to an emergency vet." Not, "If it gets worse, we can squeeze him in." I've been giving you my business for multiple years and you can't get an urgent appointment for me when there is a possibility of infection? I called another vet in the area and for a brand new client, they could get me in Monday, no problem. I just found my new vet and you have now lost my business, Porter Square Vet. read more

Clearly people have had good experiences there but my experience has been bad from the start. When calling in it generally takes anywhere from 5-15 minutes before you actually speak to someone and then those that answer the phone aren't that friendly or helpful. Also found the Vet to be underwhelming(no answers or solutions). Perhaps they just have too many customers at this point but unfortunately as a customer, you don't feel valued or that you can receive the appropriate care for your pet. Enough other places in the surrounding area that are equivalent or better and are a much better experience. read more

Dr Usiak is an amazingly caring, compassionate and concerned veterinarian. She was. born to take care of animals, that's for sure!! I feel that one of my dogs who has some health issues is being well looked after and a solid plan is in place. This is very comforting to our family who loves this dog to pieces!! read more

Needed a new vet since moving to Boston. I've only gotten standard vaccinations here. I attached my bill for my visit, I think the prices are standard though I feel like the cost of the exam is a bit high. I'm guessing it's standard in the area. The leptospirosis vaccine was recommended. I was told by the vet that my pet would have to return for a booster shot but that I wouldn't have to pay. Her words verbatim. When I came for the booster I ended up paying the cost of the booster (same as the initial shot) along with a $10 tech fee. I expressed my confusion and was told what I didn't have to pay was the vet fee... if I was told straight up the cost I would've still agreed to it, but I felt like the vet purposely misled me. I'm not a fan of unexpected charges. If I was told at the initial exam that I would pay for a tech fee along with the cost of a vaccine at the follow-up visit this wouldn't be an issue. I think in general people are more paranoid about being overcharged for anything medical, what helps if you're totally transparent about it. Have a list of standard vaccinations and procedures available online or something. During the exam/consultation tell us what might incur higher fees and what that might be. Be more transparent and your patients will trust you more. I also find it odd that they don't vaccinate your pets in front of you. I understand they might do so for safety reasons, but I've gone to numerous vets with different dogs (my parents') and I've never seen this practice. ‍ Overall I have found the services to be pretty standard/average which would result in 3 stars, but I removed an additional star for the "surprise" charge. I'll update my review if my experience changes in the future. read more

Porter Square Veterinarian - Veterinarians Near Me - Somerville, Massachusetts

If you expect a vet to treat both your pet and you with respect and decency, look elsewhere. I have been taking my dog to Porter Sq Vet for several years. Mostly just annual check ups and vaccinations. I would say the quality of routine care has been decent. Recently, my dog developed a persistent respiratory condition, and I decided to take him to a specialist for consultation. That resulted in some new prescriptions. When I needed a refill, I asked the second vet to send the prescription to Porter Sq Vet so that I could pick it up more conveniently. That is where the trouble began. I had one of the worst experiences with the office manager at Porter Sq Vet and will not go back. Porter Sq. Vet charged 2.5 times the amount for the exact same prescription. I called to ask about the charges and explained that the price was way out of line with what I had paid before. I immediately got a patronizing lecture about how I should be clear about charges before giving my credit card number. When it was clear that there was no room for compromise to resolve the situation amicably, I said I would challenge the charges on my credit card. At that point I was accused of lying about receiving the medication, something I never said. Of course I am still not happy about the charges, but that is not the reason I am writing a negative review. I was absolutely appalled at the aggressive tone and cannot imagine supporting a business that treats people like this. read more

Dr. Usiak and the support staff are truly incredible. They helped me through such a difficult situation with my pup, and not only did they give her the absolute best care in the world, but I also felt really supported. Their compassion and efforts to make sure that I had the information I needed for decision making was so so helpful, and they never made me feel judged. I appreciate them endlessly! read more

I've frequented Porter Square Veterinarian for the past 8 years with both my dog and my cat, and I can't say enough about the quality and consistency of their care. Every vet we consulted with was kind, generous, and thorough. (We had our favorites, but, over the years, we saw them all!) They helped us navigate everything from routine check-ups to serious illness to, eventually, end-of-life care. We are about to adopt a new puppy and we will definitely be going back to PSV. read more

Terrible! These people don't care about your pet. We have been going there off and on for convenience sake as they are down the street from us. However, they are always curt and sometimes sloppy. We feel that they never take us seriously. This week we had an emergency situation with our large breed dog. We called them about it and they couldn't fit us in and refused to see the dog. We ended up at Angel Memorial because they weren't accommodating. We called our vet about seven times and never got a response from the vet. Our dog had to stay overnight at the ER, racking up bills over $4k, and still no word back from Porter Square Vet even though the hospital sent them the records. It's super infuriating and I hope they close shop. They are the worst! We really recommend you avoid them at all costs. I really hope they are closed ASAP. read more

I had an appointment for 1:30pm yesterday 11/4/23. I was running late so I called and notified the receptionist that I would be late and that the GPS said 1:44/1:45 arrival time. I was told that although generally they do not accept appointments after 15 mins that it was okay. I responded with "okay, I will try my best to hurry, maybe speed a little". The lady responded with "Dont worry about it, you will be fine, I will notify the vet". I got there after parking and paying for parking at 1:46. That is the time I saw on my phone when I was told I was "too late". I was in complete disbelief as I was led to believe over the phone that it would all be fine, and then told otherwise once I got there. If they had a hard 15 mins rule then they should have told me to reschedule and not try and make it in. It was a COMPLETE AND UTTER DISREGARD AND DISRESPECT FOR MY TIME. I understand I was running late, I called to notify them, I wished they would have let me know that I would be wasting my time by even trying. I would have turned around. I notified them of the GPS arrival time, maybe if I had run a red light or two, it would not have been a problem. Needless to say, my Samoyed and I will no longer be going there. read more

porter square vet has the worst customer service I have ever experienced. Every time I have visited they have been rude and acted like I was putting them at an inconvenience to do their jobs. Prepare for long waits when you call to schedule an appointment and then a curt discussion. The one star is for the actual vets- every interaction with them has been positive. Today, I called and had staff quickly diagnose my dog with an ear infection. However conveniently they are not available to treat him at this time. But could maybe fit him into the schedule in 5 days. This is my neighborhood vet and they are an ABSOLUTE DISAPPOINTMENT. I recommend looking for a vet that acts like they care about customers and their animals! read more

Every review says it: the front office staff is RIDICULOUS. I have been on the phone in the "queue" for over an hour just to be hung up on- more than once! They do not apologize for long wait times and they do not call back promptly, even for my dog who had epilepsy and required frequent testing and medications ($). During annual visits, the last vet I had didn't even do a full physical exam! She claimed to have seen him in the back while taking blood. That is unacceptable and lazy, in my opinion. I want to feel like the vet seeing my dog cares about him, and I haven't found that here, despite seeing 3 different vets over the YEARS that I keep giving them chances. read more

Update as of 4/2019: Still love Porter Square! I'm in the process of adopting a dog, and will be taking him or her to PSV for all of their care in the future. read more

This review is for our not-so-pleasant experience with Dr. J.W. Our cats had been patients with Porter Square Vet for 4 years. We had always had positive experiences with our first vet there and we have always been treated well by the staff members. I am leaving a negative review only because we had a frustrating experience with Dr. J.W. in the process of obtaining the EU Health Certificate (International Health Certificate) for our two cats. We recently moved to Europe with our two cats. Months before the move, we notified Dr. J.W. of our trip and inquired about the process to obtain the EU Health Certificate as she is an accredited vet to issue them. Because we have a layover in a different European country than our final destination, she said she didn't know what certificate template to use and told us that it was our responsibility to find out. So we did. One month before the trip, we took the cats to Dr. J.W. to get the Rabies vaccine and the microchip. She later revoked the Rabies certificates and reissued us new ones because there were mistakes on the ones she issued originally. 8 days before the trip, as planned, we took the cats to Dr. J.W. to get the Certificate. Soon after the Certificate was filled out, we noticed that there was a mistake on the Certificate: one of the cats was described to have "short hair" while he indeed had very fluffy long hair. We had to wait for almost an hour to get the mistake corrected. After the mistake was corrected, Dr. J.W. told a staff member to tell us that the mistake was not a big deal and didn't really need to be corrected. We then overnighted the Certificate to APHIS to get it endorsed. As soon as APHIS received the Certificate after the weekend, they emailed us and Dr. J.W. about two other mistakes on the Certificate that needed to be corrected immediately: she forgot to date when the microchips were implanted and forgot to date the Certificate. As our flight was in 5 days, we contacted Porter Square Vet to get an ETA and was told that Dr. J.W. was unavailable. It was a few very stressful days for us. While we were handling all meticulous matters related to the international move, we had to call Porter Square Vet numerous times to get Dr. J.W.'s mistakes corrected. We had zero time to lose: the corrected pages needed to be mailed to APHIS, and APHIS needed to mail back the endorsed copy, and we needed to send the endorsed copy to the European Port of Entry 48 hours before our arrival. If the mistakes weren't corrected in time, our cats would't be able to travel with us and we would have to change our moving plans. As the staff members weren't able to reach Dr. J.W., the mistakes were finally corrected by another vet at Porter Square Vet (thank you!) and we were able to board our flight with the cats. Throughout and after this stressful process, we didn't receive any apology--actually, any oral or written communication at all--from Dr. J.W.. Instead, in an email that she wrote to APHIS, she said that she didn't understand why our appointment was made so late, seemingly blaming us for making the process troublesome. She didn't intend to let us see that email, but unfortunately it was later forwarded to us. As a matter of fact, we first notified Dr. J.W. of the international trip 8 months prior to our flight and booked the appointment for the Certificate the first possible day Dr. J.W. was available within the 10-day period required by APHIS. Overall, at least within our experience, Dr. J.W. didn't seem very knowledgable, never admitted her mistakes, and didn't seem to be bothered to communicate with us. We felt like as if she was doing us a favor, even though it costed us over $600 to get the Certificate from Porter Square Vet without needing to do any lab test. Again, this review only accounts for our experience obtaining the EU Health Certificate from Dr. J.W., which we don't recommend, unfortunately. read more

I couldn't be more thrilled and relieved about this place. My husband and I adopted a senior dog in April, and we searched high and low for a good vets in the area (which was difficult because we're also new to the area). Then one day we happened to start speaking to a dog owner at a local dog park, and she had nothing but good things to say about Porter Square Vets. After several months of further personal research (and a super stressful ER visit in between), we set up general appointment with Dr. Usiak. She is fantastic! She has such a calming demeanor about her that helped calm me down (I was super anxious), as well as my dog down (who was likely anxious because of me). I had a huge list of questions that I read off like a laundry list to her, and she answered every question in detail and great patience. She was also very gentle with my dog, which made his experience so much easier. With his (likely) difficult experience at the shelter coupled with his previous stressful experience at the ER, my dog was not happy to be at PS Vets, but by the end of the appointment, he was comfortably relaxing and lying down. That said, I'd like to make clear that I can't speak for the other vets. But my personal experience at PS Vets with Dr. Usiak in particular were fantastic. read more