No longer a customer after over 25 years of shopping there through good and bad management. Do not…read morerent equipment from them, they will charge you for service and repairs due to previous rentals and claim you abused the equipment. I rented a Toro Dingo recently, used it three hours to grade dirt then moved four rocks, all under 300 lbs., well under the max lifting capacity of the Dingo and it started leaking hydraulic fluid all over my driveway and yard. I was told I may be responsible for the repairs, when they picked it up and that they would let me know. They let me know only by charging my credit card an additional $450. When I questioned them about it, one of the teenagers working there showed me a large piece of plastic that had been jammed into the undercarriage by a previous rental. It looked to be a piece of above ground swimming pool that was probably crushed into a dumpster with the machine. I work in commercial construction and use this type of equipment all of the time, there is no way anything I did would have caused this failure. The particular model of Dingo they rent is known on equipment forums for leaking, something I found out after the rental. My wife and I will no longer shop there in the future. We probably made purchases on average once or twice a week the last 25 years. No more. We will drive to KC, Liberty, Gladstone or St. Joe from now on, no matter what and support competing businesses. The $450 I was charged for repairs is going to buy a lot of great marketing. My wife is a local business owner since 2000 and I work around Smithville and the entire KC metro area. We will be sharing our experience with anyone local and beyond. Over the last six or seven years, we have made a point to shop there since the local alderman approved a TIF, granting a significant tax advantage to another competitive hardware store. Prior to the passage of the TIF, we opposed its approval because all local businesses should be subject to the same rules and the aldermen want to play favorites. If you need to rent equipment, go through United, Sunbelt or Home Depot, better service and they won't make you pay for previous abuse or damage.

Nice folks, very helpful. Got everything I needed in one trip…read more They even have a discount card program.

The younger guy in the store was extremely helpful renting our Uhaul. The 2 older guys were…read moreextremely rude demanding me to move my vehicle. The guy with short shorts threatened my friend and has zero customer service skills.

I love this place! It is much smaller than the big box competitors but I never have trouble finding…read morethe things I need and it is less confusing. The equipment rentals are very reasonably priced. The staff is always helpful. Recommend s you shop this locally owned store before going to KC to a chain store.

We went in to look for a mat that needed to be cut, and we asked for help from a associate...which…read morepassed the buck to another associate in the next aisle. When we went in the next aisle the workers practically dispersed when we asked for help. We only got help when we asked "can some one please help us? We need someone with something pointy to cut a piece of mat flooring, it won't be that difficult". The workers looked at each other and the one guy reluctantly helped us. Turns out it was a shift change and people were ready to go home. We saw the same guy later in the parking lot going home. Pro tip: Don't go to home Depot at 4 o clock pm if you need service. Folks just want to get outta there.

i called requesting please allow me to arrive 1 or 2 min late, i very much needed to return 2 small…read moreitems for a personal emergency. the highway exit on 71 hwy was closed for construction wasn't closed today earlier, but it was closed now therefore making me late to return. I need to return to the fact that I have somewhere to go. I shop frequently here like real frequently. It's even just some compassion but I would like to have done it. I can't do it. She was cold about it. Zero points customer service . It's not what the news is or what the scenario is, but it's how you deliver it. You can make anything

This place is second generation owned and the owners are almost always there, and if not someone…read morethat has been there sometime will be. They will greet you at the door, ask what you need and then take you to the correct section or help you solve your hardware dilemma. They will mix your paint, fix your screen, sell you a last minute gift or Christmas decoration. This is as "old timey" as it gets. American entrepreneurism at it's finest.

The only place in town where they were willing to help me. As soon as I walked in the door, I was…read moregreeted, assisted, and walked to what I was looking for. Great store!

We spent a ton of money purchasing our 3 new garage doors. What a nightmare. First, we couldn't get…read morethem to take our money ans order them, they weren't sure how to do it. They sent some one and then she ghosted us and didn't know how to get us the financing we wanted. We did all the work. We waited for ever for the install which was subpar and done 2.5 months ago and never completed. The bottom seal is already pulling apart, the garage door sometimes goes down, sometimes not, and the fixtures have not all been added. The BEST part is being held hostage by the installer all day on a weekend- ALL DAY- saying hes coming at 8;00 am - then 10, then 12 then a little later then stop returning your calls or messages. Great way to do business Lowes. I'll take my old doors back please! Plus the new ones make a super scary grinding sound from time to time

We recently purchased a freezer from Lowe's on Boardwalk, KCMO which was delivered…read moreyesterday3/7/2025. We were supposed to receive an email link to rate the delivery service, which I never received. It may have gone to my husband's email? Anyway, Noel and Yerlin were the young men that delivered the freezer. They removed, cleaned up and took all the bulky packing materials so I would not have to deal with it. They made sure the freezer worked when plugged in. They removed all the tape from the door, and gave me the keys and owners manual before leaving. This attention to detail was particularly meaningful to me, as I am elderly and had recent surgery and would have been unable to do the things these young men did, especially managing the oversized cardboard. In my opinion, these gentlemen went above and beyond. Our expectations were exceeded with both the product and the delivery.

Menards is a random supplies store that has almost everything for your house. From clothing,…read morehousehold cleaning supplies, lights, furniture, snacks, food, and plenty more. I do love their sales from time to time and their rebate is a hit or miss for us. Sometimes it's good deal but you have to wait for months for your rebates. Overall, I like the service and the value here.

The paint team is always so helpful, knowledgeable, and kind. I come back because of the customer…read moreservice. They have an amazing selection of indoor and outdoor paint, so many colors, and price points.

I was in your Liberty store on 5/20/26. Went to bird section and 2 young employees were standing…read morearound and it looked like they were flirting with each other. I asked where the squirrel poisons were and they seemed irritated with me for even interfering with their conversation. The young lady pointed me to aisle 35. Went to check out and this was my interaction with cashier --- Cashier : did you find everything you were looking for? ME: No, I didn't. Cashier: Ok What the heck? Do you not train your employees in customer service or at the very least how to interact with buyers. Don't they understand that I am the one contributing to their paychecks. I don't understand whether Feldman's doesn't care or the employees aren't being trained. Ugh!!!

I went today to get bales of straw for my animals. The employee fell twice because they have not…read moreplowed or put any salt down. No attempt whatsoever also had to climb up a broken ladder into the semi trailer. I felt so horrible for the employee. I don't know that I'll ever spend any money here again just seems like any effort at all would have avoided such a situation. Not sure how they keep any decent employees when they're treated so horribly.

I stopped by Sutherlands to check out their plant sale and was glad I did, as I found some great…read moredeals on Boston ferns for $9.99 each. They had a large variety of ferns to choose from, as well as tomato plants and hanging baskets. If you're in the area, I recommend stopping by Sutherlands at 16665 W. 151st St., Olathe, KS. They're open Monday through Saturday from 7:30 AM to 8 PM and Sunday from 9 AM to 5 PM.

This store is so helpful- I wasn't for sure how to use my garden center coupons and they helped me…read morewith that. They made sure I got points on my account and we're just all around super helpful.

I have brought my 4 little ones to shop here twice now. It is my big kids' favorite store! Very…read moreclean, well-organized and beautifully stocked. Found everything we needed and more. Service was above-and-beyond and felt "small town friendly." We are grateful for Running Horse Ranch and Home!

Just read the other review's, they are spot on with this experience of attempting to shop there. It…read moreis a fair store yet the family attitudes run most patrons off. Additionally "NEXTDOOR" is flooded with similar stories of their experience.

Went in for a BBQ propane tank fill and left impressed!…read more Stop by Liberty Rental 4 U for all your rental needs. This is a true local small business that really appreciates the customer. Never do a propane exchange again! They fill you BBQ propane tank to the full 20lbs for cheaper than the 15lbs you get from the exchange places.

As a business Owner this is how a business should be! I rented a trencher and paid for 2 days…read moreupfront. I returned the next morning but no one was at the store for the return like I was told there would be even due to restricted hours of business. (Closed Tues & Wed) I kept the machine and tried to return it Wed morning. The Owner was there and returned it in for me. He said he would give me a refund for the extra day I paid for and he would email me the receipt with a refund for the extra day I paid for. I had both within 30 minutes. Wow quick! Friendly, No hassle customer service, good quality products.