If I could give six stars, I would!!!! Ricky and the service team make the impossible possible…read more They fit us in last minute to save our holiday weekend. We are so thankful for the high level of service and flexibility. Thank you guys!!!!!!

We went to Mello Marine service for the first time to get ballast pumps replaced. We called ahead…read moreof time and told them we needed all six pumps replaced and that we have the pumps and asked how much it would cost for the labor. Ricky told us it shouldn't take more than two hours at 225 an hour and that if it was going to take more, he would call and let us know. He never called and when we went to pick our boat up we were hit with an invoice of $1100. Either they have inept service techs or they pad their hours to rip off customers. They also did not protect our vinyl during service and there were black hand and foot prints all over. We ended up paying $800 which is still way more than we agreed initially. Would never go back and would not recommend.

I'm VERY happy with AJ and the service he provided. I have a 1996 Ski Natique that needed the usual…read moreimpeller change and a fresh overview. Thankfully, everything went well, but he spent the extra time going over things I had not even mentioned, for example checking belts, tightening hose clamps, tightening packing nuts on the prop shaft as well as the rudder. I feel what separated AJ from the other boat shops, is that he did not just look at the one thing he was requested to do, but actually spent the time going over everything to ensure nothing major was missing. I will certainly be using him in the future from now on!

AJ was great! Pre-arrival discussion of my motor and desired work. On-time right at my door. Very…read morethorough and careful with my old outboard. Completed a full maintenance and it's running like a top. I highly recommend AJ!

Me and my husband went to visit this place to buy our first fishing boat. We came in around 1pm and…read moreinside the warehouse we noticed two gentlemen look like eating their lunch. One of the guy kinda acknowledge us but proceeded to eating their sandwich and watching Tv. The other guy didn't say anything at all. The guy who kinda acknowledge us said to help ourselves to look around. We were both shocked . So we did look around. Finally, the guy (I think he's the manager) stood up and talk to us, and my husband says "I have no clue what kinda of fishing boat I should get" and he said "Just go on YouTube and what you like" lol . My husband was trying to ask for help but still insist to go to YouTube and go to the boat site to figure out what he likes for different options and they can order it for him. We are looking for some direction and customer service and what we have experienced at this place was we felt like we are a bother to them and not wanting to sell a boat. We are both so confused when we left. So, we drove to West Coast Boat center in Rocklin. We were welcomed and they took the time to show the features online to us and right there and then we bought the boat. We felt both welcome and willing to help us at least have a good conversation and effort to find what we are actually looking for even if it is online.

When we order, we ordered takeout for four or five people at work and they always serve it hot and…read morefresh and the flavor is amazing

***WARNING***DON'T***GET***RIPPED***OFF*** Ok so I'll…read moreStart with What we Purchased and what we wanted and was supposed to receive and did not receive and why I warn you about getting ripped off. We came to Brothers boats because they were one of the few new Crestliner Dealers around and we wanted a new boat for Multi Species fishing vessel because we Fish mostly the Ca Delta for Black Bass, Striper, Sturgeons and Salmon, But predominantly Black Bass because I am a Tournament Angler that focuses on Black Bass and I Fish at least 1-2 Tournaments each month all over California and other States as well. So we decided to go with The Crestliner 1950 Fish Hawk with a Mercury 175 Verado that runs great so far tops out at around 45mph fully loaded wish it was faster so I should of went Bigger on the motor maybe but after all my Add ones for electronics and all that I was already sitting at almost $70K which is already nuts but this was going to be the Last Fishing Boat I would ever own My retirement present to myself, I've never owned anything like it before I was so happy and couldn't wait. And this is where it all goes down hill from here. I wanted all the top of the line Electronics on the market and It all to pair up to my 36v 112 Minnkota Ultrex with the iPilot capabilities so I went with a (Humminbird Helix G3N 12 Mega + Si) at the console and a (Humminbird Helix G3N 12 Mega + DI) at the Bow upfront with the trolling Ultrex Trolling motor that was supposed to also have the built in Mega + transducer & when the boat was all finally finished we noticed tons of issues. (1.) The Humminbird Helix 12 at the console was not Side Imagine not even Down imagine it was a G1N the oldest and the cheapest and only had gps and 2D capabilities even though they charged us almost $3000 for it and a hefty install fee even though it was the wrong one and they only sell for barely $1k even cheaper now. (2.) Same issue with Humminbird at the Bow the gave us an old Gen 1 model with only 2D Capabilities but yet charged us for the most expensive models on the market so they ripped us for over $3000 at least on those alone. (3.) Trolling motor Was also Gen 1 that only had the old 2D transducer & not the new Mega built in transducer like it was supposed to be. (3.) They didnt network all the electronics together with the iPilot system at all even though we were charged for it & had to pay extra on our own and did it myself, again even though this was all in the final price with all my add-ons. (4.) Never installed the new Mercury Smart Craft Vessel View which was supposed to be installed, so we can't see how many hours is on the boat or anything else, so again this is another added expense we will have to do on our own if we want it even though it was added and charged for. (5.) Bluetooth Stereo never worked & even after multiple repairs never fully fixed still shorts out probably because of inexperienced installation job or installer they have. (6.) Wash Down System Never worked. (7.) Large Livewell insulation falling apart before ever used. (8.) Terrible Installation job on just about everything they touched there at Brothers boats wires are all Clumped up and not cleanly hid away. In my own opinion I think these guys don't know much about Fishing boats and maybe they only focus more on recreational Ski boats Tow boats and such but I still wouldn't trust them on those either at this point because as of today they finally took back 1 of the Humminbirds and gave us a G2N DI Mega which is still not the correct one but they obviously knew they messed up and got all the wrong electronics I they upgraded 1 of them but not even to the correct upgrade we originally wanted and paid for and we still have the old model trolling motor and the wrong Humminbird at the bow. I just wanted what we paid for and originally asked for that's it even though they over charged for everything and charged install fees for stuff they never even installed and charged us for the Latest premium top electronics but gave us the oldest cheapest models available. Now I'm not sure if all this happened because they were scamming us from the get go or trying to over charge and take advantage of us, or if it's just because they have Zero to no knowledge about fishing boats and the electronics that go along with them but they even told me personally that they have never installed Humminbird electronics before that the only depth finders and gps sonar units they have ever installed before was Lowrance units which is strange to hear from a Dealer of Aluminum fishing vessels since Humminbird is one of the most popular electronic system on the market. So until my vessel is corrected and fixed how it was supposed to be I will not be promoting this Dealer but the exact opposite and I will be doing my best to detour business and help someone from making the same mistake of getting scammed or ripped off by this Dealer. So do yourself a favor and steer clear.

Took 10 days to get an exaggerated price from them. We got…read moretired of waiting and went to San Diego and cut a deal and ordered a new boat with a different dealer in about 45 minutes from the time we stepped in the door. Finally,,, Brothers eventually responded with a fuzzy, over the edge price. Brothers were $40.000 to $50.000 higher than other dealers and had no clue on the options nor how to set the boat up. Their heart just isn't in it. Brothers wants to sell out of their lot weary and dated, depleted dealer stock. Forget ordering the boat ya want the way ya want it, it'll never happen with Brothers Boats. The boat we wanted is an all new design. The only way to get one is to order one from the factory. Our new cruiser will be delivered in early May at $50.000 cheaper than Brothers wanted.

My tachometer on my Yamaha boat was throwing an error that I needed an O2 sensor, I replaced it and…read morewas getting a different error and could not clear it. Made an appointment with Mike the service manager. Day of appointment it was raining and Mike let me bring it the following day. They cleared the codes with their YDS tools and replaced the spark plugs. Thank u Mike for providing great customer service and honest repair service. We r back on the river.

I inquired about a part, then spoke to Mike who just came off as bothered the moment he got on the…read morephone. Instructed me on how to ask questions when Inquiring for parts. Then stated they don't sell parts for my boat and I could have never bought a part from this business because they don't sell them and there was no more he can help me with (I've been here before for parts on my stern drive). I've had better experiences here in the past but this recent one just wasn't it.

Needed a repair for my boat. They found and made the repair much quicker and less costly than…read moreexpected. Service was very good and the value was excellent. I would use their service again without hesitation and would recommend them to anyone needing marine services.

The amount of time it took was horrible with no phone calls or text after trying to reach them…read moremultiple times. When we got the boat back and took it out, none of the bolts had been tightened on the fuel pump or the hose. It took us two hours to get back to the marina with our trolling motor called the owner and explain to him what happened and he said to bring the boat back to him. He would rectify the problems after two weeks of them sitting on the boat again we said, forget it, and wouldn't picked our boat up and now we have to take it to another mechanic. I do not recommend them at all.

Now Tommy's boats. 100% absolute trash. I'm glad they are going out of business and no longer able…read moreto sell or repair boats. They had my boat for a total of 8 months and couldn't complete repairs properly. Go to Mellow or find a guy at Home Depot to do the repairs. Far better than these clowns.

The service center here does not pay attention to detail. I brought my boat in for a basic annual…read moreservice and they managed to mess that up. They for got to check the oil filter before installing causing all the oil to drain from the engine. This error was major considering we tried turning on the boat. When we checked the engine compartment we noticed all the oil at the bottom of the engine. You can see that the oil stick has no oil. Also, when we brought the boat back they did a mediocre job cleaning up the mess leaving oiled hand prints on the upholstery. We tried contacting the owner but no call back. Go buy your boat somewhere else considering you will need to service it here if you buy it here. Not even an apology or credit for their mistake. This experience was not pleasant from the start. They act as if they don't need your business. I never had this problem at their Stockton store. The unfortunate part is that the owner was made aware of this but no response. You decide if this is the service you want after spending big money on your boat.

They either need to answer their phone or take the listing off the net. Possible out of business…read morenow?

I had to wait three weeks for an appointmen. then he shows up in the middle of October and quoted…read moreme around $350. He finally brought my out drive back two weeks before Christmas charged me over $900 and did not change the oil and spark plugs and did not fix my steering issue. Said to call him in a month and he would comeback but now he doesn't return phone calls. he started out great and ended up a big disappointment. two stars because at least he didn't steal my out drive and keep it.