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    Portillo's

    4.0 (197 reviews)
    Open • 10:00 am - 11:00 pm
    Updated 3 months ago

    Portillo's Photos

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    PORTILLO'S ATMOSPHERE

    What's the vibe?
    Casual
    Trendy
    Moderate noise
    Good for groups

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    Recommended Reviews - Portillo's

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    Italian Beef with hot peppers
    Maquita S.

    The best Italian beef sandwich in Michigan. This location has all of my Chicago favorites including the loaded everything Chicago hot dog (no ketchup allowed) and cake shake. I usually order from the app and pick it up in the pickup area. Everything is made to order and you can customize your order accordingly. Wait time is accurate, but be patient especially on the weekends.

    Chicago Dog = Happy Place
    Jeffrey R.

    What can I say? Their food is the BOMB! My favs are the Chicago Dog, The Italian Roast Beef, the Cake Shake and those fries with cheese! Fast easy service is a plus. I'm so glad we have a little piece of Chicago right here in MI.

    Outside this location is actually in Springfield, IL
    Virginia M.

    So this location while it says it's in Michigan takes you to the one in Springfield, IL. My son and I saw it on our way to our hotel and I used to love Portillo's in Chicago. We arrived to kiosks for order or you could walk up and order with someone. The kitchens have windows to watch if you would like. The building looks just like the ones in Chicago with stuff all over the walls making you feel like you're in a retro diner. The food was delicious as always. My son ordered a fish sandwich (couldn't eat the hot dog bun due to the seeds and new braces) and said that it was really good. I had a jumbo chili dog which had their signature chili and cheese. It was a great dog. We shared fries and finished with eclair cake and chocolate cake. Overall we enjoyed the experience and will of course return in the future to other locations.

    Decor
    Christina W.

    Bringing the flavors of Chicago to Detroit's suburbs. Large dining areas with plenty of tables and chairs and booths. Order in the app, on the kiosk, or at the order desk. Krystyn took our order and helped us with the menu. She's very kind. #1Italian Beef Sandwich combo: fries and a drink. Maxwell Street Polish (my favorite) Chocolate cake shake. IYKYK Cheeseburger for grandma. She said it was ok. Free slice of chocolate cake for my hubby for his birthday!

    Maxwell Street Polish
    Dolores Z.

    Plenty of parking. Order at the kiosk, which took us forever. Staff pleasant and helpful, restaurant appeared clean. You can observe food prep through a glass partition. Food was good, consistent with their other locations. Food was prepared fresh, delivered hot. Maxwell Street Polish was generous and reported as good. I enjoyed the chicken tenders, crisp, well seasoned, and cooked to perfection. My only issue was that we ordered cheese fries but didn't get the cheese. Boo hoo!

    Leah N.

    We went here on our way back home. It was busy evening time when we came here. The food came out in a decent time. There were plenty of tables to pick from for seating. This is self service. The chicken and the dries could use some more seasoning. I definitely would recommend their sandwiches.

    Sharina J.

    I've been eating Portillo's since my sister lived in Chicago. So I was so excited when this location opened. Same great food and same great service. I love how much seating they have so there's always a seat. The drive thru is quick if you don't want to come inside. They have accessible bathrooms and accessible parking in the front.

    Christina S.

    The food was pretty good, we had the hot dogs. I just didn't like that everything is separate which made the price skyrocket. The service was cool, they were patient because it was our first time. It was nice and I will probably go back if I'm ever in the area. Check them out

    Karim J.

    I've had 2 previous experiences at a Portillo's prior to this visit. The first was in Livonia, and the second was in its native Chicago. Now they have one in Sterling Heights, and I'm all for having more locations. It's just comfort food at the end of the day. I love Philly cheesesteaks, but a Chicago-style Italian beef sandwich is no slouch. I especially love mine with the sweet and spicy peppers and dipped in the jus. The only problem with having it served like this is that it makes the sandwich more messy and difficult to hold, but you have to expect that. Onions rings were great as well, but what wasn't great was the amount of money I spent. My meal, plus the drink and hot giardiniera sauce came out to over $20. It still blows my mind how expensive eating out has become in recent years. At least I left feeling full, so I can't complain too much. Aesthetically the place is nice, both inside and out. I felt like I was in Chicago for a half hour.

    Stacy K.

    This is one of my favorite places! I knew once I heard it was coming, I would want to order everything off the menu. On this day they were doing a fundraiser and there were legitimately around 200 people coming and going, but they have plenty of seating inside and outside and although we were not part of the group, the charm of this place is like being at a theme park. I have been ordering their burger lately. It is so underrated. It is char grilled to perfection, with some crispy edges, it is so big, I typically need two days to finish it. I also tried their jumbo Chicago dog, which also needed two days to finish. We got their fries and onion rings, which are not to be skipped. My child had their beef and sausage sandwich dipped, also so big, it needed to be eaten the next day. We always need dessert here. Everything is good. I had the chocolate cake shake, which I dream about, but my child had the strawberry lemon cake shake, which she loves. I have never tried their Livonia location, but I always come here because we always get good service, the people are nice, and their food is great. I do want to try their salads, they look so good, and the chili as well.

    Bacon Cheeseburger
    Kendall B.

    Great food and quick service! The drive through always goes very quickly and I have never had any problems with my orders. The food is very consistent and the chocolate cake is a MUST TRY! The interior of this restaurant is very clean and they offer self-service kiosks as well which is convenient. Love the decor inside as well

    Mark C.

    Had a BOGO on the Italian beef sandwich. So we decided to give it try. Really liked it the beef was tender the roll was soft and I had light gravy on it because I'm still nursing back from radiation treatment n my stomach. I had a small fry which were crinkle fries and not greasy and downed with a small Coke, the service was good. The dining area was clean. I enjoyed the just loud enough music that you didn't have to scream at the person you were with.

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    2 months ago

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    27 days ago

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    4 months ago

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    3 months ago

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    7 months ago

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    14 days ago

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    10 months ago

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    4 months ago

    Had lunch here recently . The Polish sausage was good and the service was quick and friendly . The dining area was nice and clean .

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    3 years ago

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    1 year ago

    Great Italian Beef and Chicago Hot Dogs. It's becoming a family favorite. Friendly staff and a comfortable clean facility.

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    Page 1 of 5

    Ask the Community - Portillo's

    Is indoor dining available yet or is still drive through/carry out?

    indoor dining is open

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    Portillo's

    2.9(126 reviews)
    913.6 mi•International Drive / I-Drive, Horizons West / West Orlando
    •$$

    Always a great choice for a quick delicious and slightly messy meal. Food came out quick and hot…read moreand was delicious. I got the traditional Italian beef and Can never go wrong

    Very cute decor inside, but a bit before the time Portillo's was established in Chicago. The…read moreemployees here range from young and frightened to more mature and used to engaging with customers. Just something I observed. Since the creator, Dick Portillo is a north sider, they favor giardiniera on the beef rather than sweet green peppers like old school southsiders in Chicago do. Plus my request for a little red sauce on top, which really puzzled the cashier, so I had to explain it's like marinara, was a no go. They don't have any. I had to do a count down with the guy making the sandwich to get a proper submerge for the dip so it would be wet. BTW, you have no idea how that red sauce will make a beef sandwich sing! The Chicago dog was well prepared, but the bottom of the bun opened up about 3/4 of the way thru eating it, so had to really work at not losing the rest of the dog and the toppings all over the plate. A bit of a battle ensued. While everything was okay, the beef especially didn't have nearly the amount of flavor you'd get at a mom n pop joint in Chicago, which are everywhere. I guess when you can't get the Real thing, beggers can't be choosers.

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    Chick-fil-A

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    The worst Chick-fil-a we've been to and it's not even close. We are a University and routinely…read moreorder from Chic-fil-a - never have had an issue, only a great experience. This location is atrocious. We placed a large catering order - spoke with TWO managers, neither said thank you, no "my pleasure", just incredibly rude people. Meanwhile, this was not a rush hour, all hands on deck time of the day, it was 2:30 on a Thursday afternoon. In addition, the location was dirty - there were scuff and dirt marks on the floor near the front entrance, and paper items on the ground in the bathroom. Just a bad experience - not to mention we purchased over $500 with of food. Forget about the ordering process - we called close to 5 hours in advance and spent a solid 30 mins on hold as the catering service could not get a hold of the store, as no one would answer the phone! Overall, just an awful location, rude managers, dirty and gross, zero personality that makes dining at Chic-fil-a the typical pleasurable experience. My advice, someone else in Springfield should open a competing Chic-fil-a...you'd put this location out of business in about a week.

    I've moved to town just a little bit ago and have been coming to this chick - fil- a for about a…read moreyear now. Their service is always speedy and they never get my order wrong! They also have so many activities for my little one. I recommend this chick fil a. It is also aways clean and tidy, despite the high traffic.

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    Freddy's Frozen Custard & Steakburgers

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    Unlike its namesake on Clear Lake this is well worth a visit. It is clean and the staff is helpful…read moreand friendly and not one staff member appeared unsanitary. The rest rooms were clean and usable which is much more than can be expected at the Clear Lake location. I don't think we will ever forget the female cook on Clear Lake reaching down inside her pants to scratch her crouch vigorously in between molding hamburger meat. This place was totally different. They were fast, the food was good and properly prepared. We did neglect asking to forgo the mustard, but that was our fault. The orange freeze was perfect - just the way Steak n Shake used to make them before their corporate beliefs ruined one of favorite burger joints. A little pricey but worth the trip.

    Probably one of the dirtiest places I've been. We've been here several times and it's alway filthy…read more This time there was standing water outside the restrooms. There was a slippery floor sign but no attempt to clean it up. It would take a simple mopping to clean it and make it safe to walk on. Every other time I've been here the floors are always sticky, the restrooms look like they are never cleaned and no paper towels in the dispensers. It appears no one cares about their job here.

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    Freddy's Frozen Custard & Steakburgers - Orders a prime rib steak burger. Opened box to find NO BUN!!! Last time I'm visiting this location. Employees don't care!!!

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    Potbelly

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    The service at this location is simply awful. We waited in line for ten minutes before even being…read moreable to order. There was only one person in front of us. After we ordered, we waited 20 more minutes to move towards the register. There were three people working. One seemed to know what he was doing. One seemed new. One was only focused on online orders. When they asked us what toppings we wanted, they made us repeat our order three times. And then after that, put the wrong toppings on. We ordered two kids meals which are supposed to come with apple sauce or a cookie AND be free on weekends. They have multiple signs around the store and on the window as you walk in advertising free kids meals. They charged us for them both. When we asked about the free meal deal they told us their manager didn't want to take the signs down but didn't want to give the free meals anymore. We also ordered two Mac and cheese sides and a side of soup. The Mac and cheese came out late and the soup was ice cold. So stupid.

    I typically do not review chain restaurants but Potbelly is new to our area and new to my wife and…read moremyself - so I am making an exception. The store is brand new which equates to extremely polished, clean, and well kept. All three workers were so damn friendly and kind to everyone eating lunch in the shop! Here is the actual issue on why this is not a 5-star or even 4-star review...the sandwiches/food is average! My wife did not overly love her Italian sub and my Avo Turkey was good but we both agreed there are around five to six other sub shops we choose over Potbelly. I wish the sandy's were fire but tight on the meat, loose on the extras which leads to a bit of a bland and dull meal.

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    Krekel's Custard & Hamburgers - Double Cheeseburger

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    3.8(109 reviews)
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    Review Visit: September 27th, 2016…read more I have been to many ice cream shacks/burger and let me tell you... This may have been one of the best burgers I have ever had. It easily places Top 5 for me. Maybe even Top 3! I grabbed a simple burger with the usual toppings and it was amazing. They are thin patties a la Steak N Shake, but they taste 100x better. For $2 for a simple burger... you really can do no better. I grabbed a small strawberry ice cream and that was pretty great, too! But why not a perfect 5? Well, the cashier was great at taking the order, but the professionalism of the staff behind the counter was a bit immature. Maybe I am just getting old.... They also have quite a few Decatur locations, one in Pawnee, and one in Mt. Zion you can also visit, if you are never in Springfield, IL.

    They need to improve on everything. It's the dirtiest and most expensive Krekel's locations out of…read moreall of them. Place needs dipped in a vat of sanitizer and a paint job. The owner is obviously checked out because the place is a wreck and disgusting. Can't afford even to paint the picnic tables I guess. Food isn't great either and takes forever. Used to have a manager who worked here for years and the food was better. Since he has left and the owner is there, place is a mess. Burgers aren't the same anymore and again paying way more than any other location by far and their rent is no way more than other locations like in Forsyth! Btw, Forsyth is the best location for all aspects- clean, food is always good and the staff is amazing! Worst Krekel's out of all of them.

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    Portillo's - hotdogs - Updated September 2026

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